Large store with a good selection…read more Sportsman's Warehouse, in my opinion, is a discount Cabela's. They cater to the north valley outdoor enthusiast: hunting, fishing, shooting, camping, barbecuing, you'll find your items here. This store is fairly new and is located within North Valley Plaza in the building once occupied by Mervyn's. The plaza has a lot of free parking and is easy to access from both the Cohasset Road and East Avenue freeway exits. I enjoy coming here to stock up on pellets for my Traeger grill. Easily the lowest price in town here. There is always a good selection and a wide assortment of options. They seem to have sales often as well which makes shopping here all the more enticing. The staff have always been friendly and helpful, too. You won't get a true Cabela's experience here, but definitely come if you are in need of outdoor gear at a good price.

Services were so BAD, I went there to look at some Rangefinding Binocular for hunting season and I…read morewent up to one of the worker and he kind of ignore me and said someone will help you when they can. But he wasn't doing anything. So I went back to the glass case and waited for someone to come over and show me the Rangefinding Binocular, I stood there for over 20 minutes. And I look back over at the other counter and there were 4 workers laughing and not one of them asked if I needed any help. I never experience anything like this as a customer, because when a customer is waiting at a glass case I'm sure the customer would like to look at something. If there was a Zero Star I would have given it Zero. Hopefully upper management will look at this review and have a talk with the workers around the Hunting and gaming section. I was going to potentially buy a $1000 Rangefinding Binocular for hunting. But will order it online from Bass Pro. Date: August 8 2026 Time: 4:40 pm to 5:00pm

The people who served me were pleasant enough. When I bought my Ryka shoes 2 weeks ago, I asked…read morethe salesperson if I could return them if necessary. She said I had 30 days. 2 weeks later the shoes started fraying at the lace holes. When I tried to return them they said I couldn't because they were not in good enough shape to resell. They were starting to tear! That's why I wanted to return them. So, make sure you don't plan on returning your shoes if you purchase them here. You will not be satisfied with their return policy.

Customer service last Thursday was laughably bad. No eye contact, no acknowledgement of existence…read morewhatsoever. Blonde lady didn't even look at us until she asked if we wanted a bag after the checkout was done. Weirdly threw the shoes back into the box after removing the security tag. We just had to laugh it off after walking out of the store. Shoe selection right now for women is meh unless you like athletic shoes, crocs, or suede boots with a chunky heel.

The employee helping me was very nice and helpful I ended up…read moreleaving with 2 running bras.

Not a great selection of running shoes for the avid runner. If you are looking for Super Shoes and…read moreSuper Trainers they lack in those. When I do go to try on shoes they rarely have my size in stock. The staff is friendly and helpful. There is no pricing on the shoes which would be nice to see.

You guys have the best service out of all Lids I've been to. A large enough selection for the…read moreaverage consumer and the value is insane with deals and BOGO's. I wish there was a bigger store but it's all good!

I come here all the time, but one of their newer employees named MADDIE was extremely rude and…read moredisrespectful. To my face she said that the hat looked like "shit" and that it wasn't her job to assist me. Her name is Maddie and extremely disrespectful.

Ordered a board from them and it took three weeks to come in…read more Let me explain how this is a 5 star review: the board they had in stock had dents and dings, and they did not want to send that out to me. Instead, they ordered a new one from Sector 9 to make sure I had a perfect board and wasn't given the "beat up floor model." Josh was very responsive to my emails, and very clear with his communications and the steps they were taking. They value their customers and it is very evident by how I was treated. I cannot recommend them enough, and I cannot wait to make future purchases through them since I reignited the spark of skateboarding in my life.

I ordered a longboard through Amazon and Boards on Nord is the 3rd party seller. It's been over 10…read moredays - it was supposed to arrive today at the lates and FedEx shows they don't even have a package, just a label. All of the phone numbers are disconnected. (530-636-4340 & 530-899-1455) What's up?

Gates Resale is an awesome spot to shop at. Its a small locally owned shop and have always found…read morewhat I needed. Everyone who works there is super helpful and great. Their collection of workwear such as Cahartt, Dickies, and Ben Davis gear is top tier. Their collection of military and outdoor gear is awesome too. I go back all the time they have great deals all the time and I make sure to bring friends/family when theyr'e in town! Highly recommend!

Meh. Have to agree on other reviews about the vibe. It' feels somewhat cold and off, though the…read moreowner has never hesitated to offer help and has been polite. The prices are on the good side of fair. Shopped here regularly before. Busted a hump to get to the store for a quick purchase, only to get a disingenuous "sorry" as they closed up early and the door literally got locked in my face by the second employee - the first just stood in the doorway and stared blankly back at me tongue tied, physically blocking me at the entrance as I tried to go in. As if I was supposed to be psychic and just understand I wasn't welcome even though it wasn't closing time. It was weird.

This is my favorite place in the world, not only is the staff some of the friendliest people in…read moretown, but they have the best advise on where to go to climb, hike and adventure in Northern California. Bruce the owner is such an important part of not only the Chico community, but has paved the paths for so many mountaineers. Nothing but love for this place!!!!!!!

First off, it was pleasant to walk into a store, and be greeted by an employee that truly loves his…read morejob and the products they sell. It was also great that the employee didn't try to shove the most expensive item into a sale, but rather listened to what was needed. The product was so quality, that we didn't mind the prices, being there was only a minimal difference between their store, and your cheap box store prices. Should we ever need anything else for our outdoor life style, we will look no further than this great little store.

Had been running around town looking for Nike Skull Cap... Called the store while at Dicks Sports,…read moreI had the pleasure of speaking with Samantha, Whom greeted me over the phone very pleasantly to informed me that the store had one left in stock and she would hold it for me. When I arrived at the store noticed Samantha by her welcoming energy. Thank you so much

Came in looking to buy shoes for my daughter. We waited 15 minutes or so for someone to help. Two…read moreemployees walked buy intentionally avoiding eye contact. They seemed busy with something. No big deal. I went to the front counter and asked for someone to help. The clerk stated that the two other employees were helping a customer with a ping-ping table. Ok...we waiting another 15-20 minutes and the two walked by several more times without addressing us. After 30 minutes without help, we left. Won't be back. The deals might be ok, but if I can't get anyone to help get stock out of the back, they might as well be closed. Complete waste of my time.

So happy to finally have an REI closer than Medford or Roseville! Chico has a super friendly staff,…read moreclean store, and plenty of pick from. Grabbed a pair of Hokas today and some Smartwool, Beyond Yoga, and Vuori on my last visit. Hiker, biker, sport enthusiast, ... they have what ya' need!

I've never been in an REI that I can remember--but I can tell you this, I WILL remember my…read moreexperience at the REI Chico. I find the previous review about "snobby employees" extremely unlikely--I have found nothing but amazing people every time I've been in. Tyler in the Bike Shop was great, answered some noobie questions. The whole team was eager to help, super knowledgeable, helpful with all of my outdoor needs. I was surprised how good a selection of footwear and clothing they had too--and not just for "outdoors", but athletic wear, etc! Ive already spent several hundred here, and this has become my new favorite in Chico. Before you go outside, camp, hiking, a day of the lake, snow sports, or biking--THIS is the place to go!

I've emailed them 4 times with no response. I purchased 3 tactical stockings on october 30th. On…read moreNovember 9th I received an email stating that my order was on back order and that it would be shipped out on 11/20 from the California warehouse (I live in arizona so it shouldn't take long to receive my order). Then on November 16th I received another email stating that my order was placed on back order AGAIN and that it'd be shipped out on 11/30.  I then received an email on November 27th saying that my order has shipped, however, everytime I check tracking it says "pre-shipment, waiting on item from seller to ship"... it's now December 18th. Just a few days until Christmas. I hope I get my order some time in the future, especially seeing how I placed my order about 2 months ahead and I paid $105 for these items. please get back to me with some updated information!

Big Giant SCAM DO…read morenot buy from this company. The look good on the outside (and have a nice Facebook page that looks legit), but that's all. No customer service, nobody manning a phone, email address is non-valid. It's pitiful. Already contacted my bank and the BBB, and reported them to Facebook.