Bad customer service by the "store manager" Cole. He would not match the online price from the…read moreHibbett sports website on our purchase. I offerd to purchase online to get the advertised price and I was told I could not leave with my product if I bought it online. Unfortunately this is our 1st experience with a Hibbett store. This location definitely needs some training. Very arrogant and probably shouldn't be in the retail industry.

I go to the Cyclery for biking items, and REI for hiking stuff. I haven't purchased baseball items…read morein a long time. But, if I did, I might go to Hibbett like the dads and grandpas I saw there on my first visit. I was looking for stadium seats (the kind you put on bleachers) for grandparents, and found some of the best I've ever seen, steel and heavy-duty canvas construction. I made two trips, and each time a member of the staff (all of whom appear college-aged) greeted me at the entry and pointed me in the right direction. The second visit, I signed up for the rewards card, which I probably should have done my first visit, and discovered I could have saved some $. P.S.: When I added the business listing, I neglected to move the map pin while I had the chance, so know that Hibbett is in the strip mall just south of Sears Hardware.

This place is great! The owner is a great guy...friendly and knowledgeable. Great selection and…read morereasonable prices. They always have what I'm looking for. Only card shop I will go to in the STL/Metro area and I highly recommend you check it out.

My favorite card shop in the area defenitly recommend very good prices and good workers.read more

Great product selection, convenient parking right in front of the store, very helpful staff.read more

I WILL NEVER BE SHOPPING HERE AGAIN! i have recently decided to become trans and its taken a lot of…read morecourage to tell people and go out in public. I was recently there with a friend to look at shoes for a party. While there I decided to gain the courage and try on a pair of heels. As soon as I put them on a male employee SCREAMED across the store, "Dude, No put them back." Not only was I embarrassed, it tore my self cofindence apart. Even if I was wearing "male" clothes, it is not an employees job to tell me what I can and can not do! I will never be shopping there again because the employees are BIGOTS!

Great store! I've purchased my last three pairs of running shoes here, and I'll go back for the…read morenext pair. They are great people who take the time to fit you with the right shoe, even if you have to try on umpteen shoes to get there. They were very helpful with their return policy when a pair of shoes that were perfect in-store hurt my feet in actual use. Definitely recommend giving them a visit, and check out their events while you're at it.

Best running shoe store!!!! The customer service was outstanding and I think that plays a really…read morebig part in speciality stores like this. They have a good selection of shoes, clothing, and other running gear available. And if they do not have it on stock, they said they can order it for you. Which made me feel like they care more because First to Finish, did not offer anything. They were very knowledgeable about their shoes and options. They let me test it out too, a jog around the corner. They also offer a one time 30 day guarantee back offer if you don't like it, which I've never heard before but such an awesome option to have. They also let me know about the running community and their meet up times and days for running. They also gave me a map of the trails. Oh and they do military discount! Definitely going back to this store if I ever need anything else.

I wanted to get a kick stand put on my husband's bike as well as get the seat lowered as a birthday…read morepresent. The bike factory took care of me and got it all done quickly while I waited. I purchased some lights for his bike also. They were helpful and friendly and I REALLY appreciated him helping me get the bike back into the car because I really struggled getting it in there! If we need anything in the future, we will definitely come back to The Bike Factory!

My ebike developed a sudden problem the other day while visiting Edwardsville. It seemed like the…read morefront brake was not releasing fully. I took it into The Bike Factory to see if I could get someone to diagnose the problem and hopefully fix it before I left town the next day. The young man, technician, looked over the bike immediately and quickly diagnosed that it was a fender problem that he was able to make an adjustment to and the problem was resolved in a couple of minutes. It is rare to encounter this customer focused approach at a business these days. Our experience is a credit to the owners of this small shop for fostering that kind of business policy. Their technician saved my trip. If I could give them 10 stars I would. Thank you.

We purchased a brand new bike less than one week ago. The seat started to unravel. We called and…read morewere told to just bring it down and they would work something out. We drove the 30 minutes to be treated extremely poorly by the "mechanic" and basically told it was our fault. He was so rude and condescending that we retrieved our seat and just walked out. Less than zero customer service.

Despite living 2.5hrs away from The Cyclery & Fitness center, I will happily make the drive to see…read moreDave and the crew here. Yes, there are bike shops closer to where I live, but the service and support we get from this shop is worth the trip! You are greeted and treated with warmth and such amazing knowledge. Being a novice cyclist, I have a lot to learn and Dave is unmatched at his ability to share his knowledge and experience. The other folks that work here are excellent too!!! I tell everyone, if you're looking for a bike, need yours repaired/serviced, need accessories, or just some advice,,, this is hands down the place to go.