I placed an online order with store pick up here on a Wednesday and came to pick up the item on…read moreThursday morning. I used the online check in provided in the confirmation email and my Everlast Heavy Bag Stand came out in less than 5 minutes. The gentleman who brought it out helped me get it into the car safely and it was all good. Super easy and friendly and I wouldn't hesitate to return!

Sell me the shoes I wanted. They kept bringing me more…read moreexpensive shoes each time.i want to look at a pair of shoes that cost about $140.00 but they kept bringing out ones that ran 190.00.

I bought a stationary bike. It arrived in a beat up package…read moreand upside down. It broke within 2 months. It took multiple explanations to multiple people for them to even believe me that the product was broken. Their solution was for me to bring it back to the store. I told them I don't have a pickup truck and I'm one person so how am I going to do that (I ordered online from their store and it was delivered to me) They had no help and just told me to do it. So I'm stuck with this broken bike and if I want to return it I have to make a friend with a pickup truck or hire an outside person to help me return the damn thing EVEN WHEN IT BROKE WITHIN THEIR WARRANTY. The whole reason I bought from a local store was so I could try out the bike in store and hopefully it would be easier to return to a local store than Amazon. (They also only had 2 bikes to try in the ENTIRE store, making that a waste of a trip). I was wrong. Just order from Amazon, you can use their Pilot program to pickup your bike if it breaks. Here at Dick's (which should have better customer service) they live up to their name and suggest you figure it out and bring it back yourself, even if you're disabled, live alone, and don't have a pickup truck. Thank you for NOTHING Dick's Sporting Goods. I will never be back.

Great store, fast greetings, and very clean and tidy place. For once, I was immediately helped in…read morethe shoe section and shown how to find the sizes and selections being looked for without the need of constant help. To add on to the quality, I was then shown the current coupons and even had them applied for me to further discount what I was purchasing. Great experience, tremendous prices, and even better help in store!

deep disappointment with Dick's Sporting Goods for its decision to no longer sell firearms,…read moreammunition, and related accessories. As a customer and sportsman, I find it disingenuous that a store with "Sporting Goods" in its name has chosen to turn its back on a core part of American sporting culture. Firearms and hunting sports have been a central component of outdoor recreation for generations. By removing these products from your shelves, Dick's has alienated a significant portion of its customer base--people who engage in legal, responsible shooting sports, hunting, and self-defense. Caving to ideological pressures may win short-term headlines, but it erodes the trust and loyalty of long-standing customers who came to Dick's specifically because it was a one-stop shop for all sporting needs--including firearms. This decision is not only disappointing, it's a clear departure from what your brand originally stood for. If Dick's no longer intends to support the full range of traditional sporting goods, then perhaps it's time to reconsider the name on the front of the store.

It was a busy holiday weekend and the line was long and I had waited for an item for hold and the…read morefirst person to helped me overlooked it. I then went back and found it frustrating it was eventually there and had to wait in line again and pull it from the shelf. HOWEVER The manager came to help out, made the line go by super super quick. I told her what had happened she sincerely apologized for the mishap and made it right!! I will definetely go to this Dicks Sporting Goods moving forward. Her name was Sara and turned my whole day around!

I absolutely love this Dick's Sporting Goods! It truly has everything -- and I mean everything. The…read morestore is huge, with plenty of space for all kinds of sports equipment, clothing, and accessories. From pickleball gear and local team merchandise to kayaks and fitness equipment, the list goes on and on. DSG also has a lock on the newest Stanley, Owala, and Yeti releases. They always seem to get the latest trending collections in bulk, which makes it easy to find the perfect gift for anyone. Need something for a game? Head to Dick's! They've got sweatbands, moleskin in team colors, mouthguards, bats, and balls -- everything you might need, all in one place. I've also used online pickup at this location, and it makes shopping a breeze. The staff are always friendly, available, and ready to help. This store is definitely my go-to for anything sports or outdoor related!

Located in West County Mall. This location is huge with 3 levels. Bikes, clothes, shoes,…read moreaccessories etc. Great prices , friendly staff. Store well lit , and spacious. Plenty of sales.

Unfortunately we came to the store to return a hood purchased less than 30 days ago. When arriving…read moreto the store my son stated he had a return the gentleman instantly said no. He never looked at the unworn item nor receipt which was present. He asked why and the gentleman stated because the top of the box was ripped. I instantly called the manager when my son arrived home. I explained what happened and the employee lied several times. He first said the item was unsellable and then he said he had no receipt. When I arrived back with him they saw zero issues and returned it. It's very inconvenient so have someone take almost an hour going back and forth to the store. I could assume why he was treated like that but without proof I'll keep it to the employee was very unprofessional. Do better !!!!! To much of our money is spent here for this type of behavior

Went to buy 2 pairs of Brooks tennis shoes asked for help the worker said we don't have them in…read morethat size. We had the size we needed in our hand just needed the other. He wouldn't even go look. Talked to manager and he was absolutely no help either. Definitely would not recommend this location.

I definitely forgot to check in but I did go here…read more I had been wanting to get this nano puff Patagonia jacket for awhile now and finally decided to take the plunge when they had a store wide sale. I brought my parka for the day but I feel like it's so big and bulky. I wanted a lighter option that was wind resistant. Beth helped me and just as I was asking ChatGBT how cold it would still keep me warm she asked me in person and she said 30 degrees which was inline with what chat said so whoohoo! It actually warmed up to 30 the day I got it while I wore my better sweater 1/4 zip and wow it made such a difference. No buyer's remorse, no ragrets, not even a letter. :)

Good ski shop and nice selection of clothing. Bike shop, kayaks and hiking. The kirkwood location…read moreis where the ski shop is.

The New Year's resolution hunt to find 15 pound dumbbells continues! It has been quite a journey…read more And the latest trek in my log took me all the way to West County County Mall. SHRIEK! Such a far, exotic locale for city dweller such as myself. I had to pack snacks! While I kid about "how far away" (sarcasm intended) this particular Dick's Sporting Goods is from Downtown St. Louis, it is actually very convenient to get to. Located just off 270, it's relatively easy to get visit Dick's. Hot Tip. Dick's is located on the third (penthouse) of the mall. Avoid as much traffic as you can by heading right to the parking garage and heading straight up to the roof. Very few people park on top of the structure, so there are plenty of open spots, unlike the ground floor that feels like you're fighting to the death in an ancient Roman arena over a terrible spot. There is an entrance on the top floor making a quick trip to see if they have a specific product available a cinch! This particular Dick's location is incredibly unique and massive. It's the biggest Dick's I've ever seen. (Wow... what kind of review is this?) The most interesting part of this store is how it connects to the rest of the mall. There is an escalator on the ground floor of Dick's which is the only point of access to other stores. What's cool is you can look down into the mall and feel like you're in a secret loft. It was an interesting choice by the designers. Makes the store feel separate. Being a Western Pennsylvania native, I've always loved this sporting goods chain. Dick's is headquartered just outside of Pittsburgh so there are stores everywhere! I can truly attest that "Every Season Starts at Dick's!" They have so many offerings. Even if you're just looking to add a few pieces to your wardrobe, they always have so many awesome options to choose from. Comfy Nike hoodies. Under Armour everything. Jackets. Polos. You get it, they have a giant selection. This particular location had a great sales section with items that were generously marked down. The store was laid out very well so that you could easily navigate the big space. I'm giving the store three stars because they didn't have the items I went in to find. Also, I was a bit uncomfortable with how many people were in the store. Even though the space is ginormous, they weren't regulating how many customers came in and out of the store. I think that during this crazy era of COVID the shopping experience for me was already uneasy and the chaos of a large crowd didn't help. There were a lot of groups of teenagers roaming the store not even looking at products. They probably could have been asked to leave.

HELLO HR TEAM. I am…read moresubmitting this report anonymously due to concerns about retaliation. I would like to bring attention to ongoing issues at a store location that are affecting employees and the overall work environment. There are consistent communication problems from store management. Employees often do not receive responses to messages, and are frequently asked to come into work on short notice without clear communication or proper discussion of availability. This creates confusion and makes scheduling difficult. The tone of communication is also a concern. The store manager can be abrupt and, at times, speaks to employees in a pressured or demanding manner. Phrases such as "you better" are used, even when employees are already working hard. Additionally, it often seems that frustration from upper management is taken out on staff, which contributes to a stressful and uncomfortable work environment. There appears to be favoritism among employees. Some individuals are treated more favorably in terms of scheduling, expectations, and interactions, while others are not treated equally. This has affected morale and created tension within the team. There is also a lack of transparency regarding raises. Employees are told they must work harder to earn raises, but even after working for extended periods of time, there is little communication about evaluation criteria or opportunities for advancement. Finally, I would like to report a serious concern that has been discussed among staff. It has been reported within the workplace that the store manager may have engaged in inappropriate text communication with an underage employee. While I am not directly involved, this concern has been shared among multiple employees and is significant enough that it should be reviewed and investigated appropriately. I respectfully request that this location be reviewed and that employees be given an opportunity to provide honest feedback in a safe and confidential manner. Thank you for your time and attention to this matter. Sincerely, Concerned Employee.

This is not the first time I've bought something at a Dick's Sporting Goods and the price in the…read morestore is different than the price on the website. I picked up a DSG tank top. It's marked $20. My size and color is $9.98 on the website. They make you show them the item on their website. I'm not holding it against this location. It happens everywhere. I just don't understand why they do this...

Went here to purchase a firearm and was put on delay. Manager was not knowledgeable on the process…read moreof being on delay. After 3 days the gun was no longer on special and the price went up $50. This particular firearm was made only for dicks which means they put a special nickel looking receiver on it which was a $10 extra cost. I ended up buying my next 2 firearms from bass pro instead with no issues and More knowledgeable staff. Oh yeah, definitely do not buy ammo here. It is almost twice as much as the price of Walmart.

Academy in general but especially in Rogers Ark is is the worst retailer I have ever dealt with…read more They have products that I like but the most lousy retailer that I have ever dealt with. The management is awful and could care less if you do business with them. The inside of their store looks like a thrift store. No one ever acknowlege you. No thank you for shopping with them. And most of the employees look completely demoralized. After 15 years of overlooking all of this,no more. Walmart is more customer friendly! Good riddance!!

I recently bought some firearms online and had to come to the store to pick them up. Everyone at…read morethe gun bar was super helpful and nice. Good communication. Been to other sports stores and waited at the gun counter forever before being helped or communicated with.... not here though. Decent selection, friendly, helpful and efficient. Thanks Carl!