Not that this will change anyone's view on shopping here but the staff is incredibly rude…read more Purchased and paid for online. Asked an associate if he could get my online order and told to wait in the long checkout line with one person running the register. Finally got to the register and the cashier called back for my order to be brought out by guess who, the same person I asked the first time.

Went to the Dick's Sporting Goods in Holland because they had a particular baseball bat my son…read morewanted to buy and the online inventory showed they had the two different sizes he was interested in. We got to the store and they did indeed have the bat in both sizes....unfortunately most of the bats at Dick's have a theft prevention device affixed to the middle of the bat. This device not only adds weight, but affects the balance of the bat, so you can't get an accurate feel for a bat with this stupid thing attached to it. So, I found the sales associate working in the baseball section and asked if they could remove the security device so my son could determine which of the two bats he wanted. The sales associate said that they couldn't remove it. What?!?! You've got to be kidding me! Now, I could have just bought the bat, had my son check it out, and then return it, but that really doesn't make much sense now, does it? I promptly walked out of the store, frustrated that we drove 30 minutes for that! A great example of a customer service failure. Won't be going back to the Holland store again, I'll stick to the Rivertown store from now on (the location where we did end up buying the bat). Neither location has great service, seems to be common thread with most of the DSG's I've been to. Only reason we didn't go to Rivertown in the first place was because their website didn't have an accurate inventory of the bat being in stock. Go figure.

I had a very positive experience at this location. I was specifically helped a ton by Jay and Koda…read more(I hope I spelled that right). They answered all my questions and were extremely patient as I was buying a fishing pole. I love giving credit to exceptional customer service, and they provided it!

They have a lot of merchandise, not enough employees. Quite understaffed. I like their boots but…read moreunfortunately are very expensive and don't have them in size wide. More on the employees, they will have some stand around helping you find the item you want, so thats nice.

Syncere was a great help! Walked me through the store to help me find everything I needed for slow…read morepitch softball. Great service!

I ordered some snow pants online. I never got them so I went to Dick's online and they cancelled…read moremy order with no notification. They did not send me an email or notify me that they cancelled my order. If I had known they cancelled the order, I would have gone to another sporting goods store. Total lack of customer service.

I have shopped with Gazelle since high school when I lived in Kazoo and my mom bought my shoes. I…read morelove going in here the staff are knowledgeable and take their time with you ensuring you receive the best fit for your foot. Ben helped me today and I Initially went in for Altras for no reason other than they had a red shoe once (call me shallow it's fair here!). Trying on an Altra the hand to glove feeling wasn't there. Ben took his time and ultimately I purchased an ASIC model. I even tried on Nike, who have began making wider shoes (Ben told me!). Always an enjoyable and pleasant experience here!! Every time I leave I feel like I want to run a marathon..

Great service. Great shoes…read more Gazelle sports is a beacon for the GR running and outdoor community. From working with races across the state to partnering with local run clubs, Gazelle has made a name for themselves as the store that cares. They carry all the name brands you want: from Lulu to Vuori to Hoka and beyond. Prices are higher but Gazelle stands by their products and have a generous return policy! I have bought running shoes, tested them at job and exchanged them with ease. Gazelle has multiple locations across the state, but if you are in the west Michigan area, I recommend going to the 28 location because their selection will be wider than the DT spot. Parking is also a LOT easier at this location too ;). 5/5 Yelp stars!

This Nike store is literally the best Nike, so I've ever been to. They have a good selection of…read moreshoes, and I got like these black and blue Nike dunks, and they are really cool, and like there's a worker named Jordan I think and he was really nice, and he was helping me putting on the shoes, because I don't know like how to loosen it and all that stuff. And only like 49 bucks for the shoes. Because I got it on clearance. That's a steal.

Big fan of tennis shoes. The store was in the mall complex so we parked outside away from the…read morestore. It's a little walk from the parking lot but nothing awful to speak about. When I arrived it was raining, but the store was clean and well lit. The store associate was cleaning up with the mop to avoid slips and falls so I appreciate that. The shoe display was on point. Women's, men's and kids all separated so finding a pair for myself was quick and easy. We purchased one pair. Overall great selection and price at this outlet store.

We just drove 2 1/2 hours across the state for a weekend volleyball tournament in Grand Rapids. Our…read moredaughter forgot her volleyball bag. It's 8:45pm, we just checked into the hotel, and we're calling around for someone who has volleyball shoes in stock. These shoes aren't something you just go to Meijer or Wal Mart to purchase. Dick's Sporting Goods and Dunham's couldn't help us out. Thankfully we called Johnny Mac's! Not only did they have a variety of volleyball shoes for us to choose from, they stayed open 20 minutes past their closing time to take care of us and help us out of this bind. Their service was to notch! We weren't rushed to get out of there, Jeff and Hannah took the time to make sure we got EXACTLY what we needed and were well informed about what we were purchasing. Great people, great selection, great store! They've only been open for two weeks, they deserve your business, you owe it to yourself to pay them a visit. Tell them the volleyball family from Shelby Township sent ya!

This store is across from Dick's Sporting Good in the mall. As we walk in a sale associate walk up…read moreto help us right away. My Mom ask for size 9 Nike shoe, and sale associate ask to measure my Mom feet to make sure what size she need. After measure my Mom feet he recommend she need 8.5 wide, and after she trial out by walking around the store she take it. Now my Mom is happy as a clamp.

I had never been in a Dunham's before so stopped in out of curiosity. It looks like your average…read moresporting goods store with stuff for just about any outdoor occasion. I guess it's like a Dick's before they dropped gun sales. Getting help in the firearms section was kind of hard so I went up to wait in line but lucked out and stopped a couple of workers walking by. The guy I spoke with was pretty helpful but the 3 stars is what I thought of the store overall. That's not bad, just nothing about their setup stood out. It'd be a good place to get camping, exercise, and sports stuff.

I looked up online to Midland store for water shoes. It showed several brands with size in stock…read more Drove all the way from Saginaw to store and the had a few pairs of children's sizes. When I asked employees they said website has not been updated since Covid. I said that's great, I Drove all the way here for nothing, he shrugged his shoulders and said not our problem. I would not recommend going to Midland store.

Club services are out of order. No notice posted at site or online. Unhelpful staff of commentary…read moreonline. Why buy there if they can't service it there. Find another business to give your money to.

Golf Galaxy I love this place. You will love this place if you love golf and great customer…read moreservice!!!! I was just browsing around I was asked a couple of times by different employees in different departments if I needed help with anything! Very friendly! Very clean! Very nice! I would recommend people to come check out this golf galaxy any day!

Nice Dunham Sports location, great service, wide selection of apparel and equipment, and prices and…read morealso if you sign up for a card you can get 10-20% off. Recommended!

Dunham's has a great selection of items and their prices are very reasonable. The problem is that…read morethis location is poorly managed. I stopped in there to look at purchasing a gun. I COULD NOT FIND A SINGLE EMPLOYEE TO ASSIST ME. There was nobody at the registers. Someone could have grabbed hundreds of dollars of items and simply walked (not even a jog or a run) out of the store and nobody would have even noticed. I finally located an employee after I walked back into the stock room. I requested that he assist me at the gun counter. He said that he would notify another employee to meet me over there. After 10 minutes of waiting, I finally heard someone come over the P.A. system and request an employee to the gun counter. After another 5 minutes, I simply gave up. As I was walking out of the door another employee finally decided to show his face on the sales floor and asked if I was able to find everything okay. I informed him of what a terrible experience I had and how I was going to buy a gun, but changed my mind due to there being no employees to assist. The employee whined and began making excuses. He said that there were only 3 employees working and that their manager is horrible. The employee actually told me to call their corporate offices and complain. Regardless if there were only 3 employees working, I was the only customer in the entire store. The management at that location really needs to be re-evaluated. A customer should not have wait 15 minutes before not being serviced (especially when he is the only shopper in the entire store)! Again, Dunham's has a great selection of items and their prices are decent. This location really needs to have a refresher course on customer service.