Asked a sales associate to unlock a case. She said she would be right back. After waiting about 10 minutes. She never came back. Asked a couple others to help me. No one had the key but said they would find it. Then wandered off doing something else. I just ended up walking out. You wasted my whole lunch break, which would have been fine if I actually left with the product. Now I'm screwed for my trip to Hawaii tomorrow morning. Never felt so devalued as a customer. read more

One thing about me and a sporting goods store, I'm not there to browse. I was greeted at the door by a salesperson who took me directly to the item I was looking for. She further explained upgrades available without pressuring me, as well as offering alternatives. I felt comfortable asking questions and she had a wide knowledge base. She is my new go-to person for sports gear as I become more adventurous. read more

DICK'S Sporting Goods - Shoes on point - Sports Wear Near Me - San Diego, California

Very corporate America, we came in to purchase a baseball bat in the range of $200 - $350 for our son. Being such a large company we assumed that they would have knowledgeable staff for the type of bat we were looking for in the investment we are making but unfortunately we were wrong. Not only did none of the sales people have more than basic minimal knowledge of an advanced bat like that but the bats were locked up and had waited security devices on them we were not able to handle the bat he was not able to swing the bat and they sold them only based on price and Aesthetics alone. It was unbelievable, we finally did find a Salesman named Brian who was very nice and very apologetic and he understood that the situation was a little silly but unfortunately we were forced to go to a smaller store where they had more knowledge of the bat and more importantly our son was able to hold the bat swing the bat. read more

DICK'S Sporting Goods - Sports Wear Near Me - San Diego, California

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DICKS' are popping up all over town! And Oooh! I can see why. They have ALL the goods. It looks huge from the outside and then you walk in and it's even bigger than you ever imagined a DICK's could be. You will find anything and everything for your athletic and sporting needs. This location just opened it's doors a couple of months ago so it's very clean and well stocked. I say yes to DICK'S... and you should too. read more

Pathetic customer service. Drove from north county to pick up a firearm that I purchased 15 days ago (this was the only day I could get down there). When I get there they told me I should've called first and the one guy who was able to give me the shotgun I had purchased wasn't there. No where on my paperwork was I told to call first to see if they could give me my new gun. No where did it list times when the gun counter was able to complete my transaction and give me what I had paid for. The manager then made it sound like my fault they wasted my time. Worst customer service at this location. Pathetic customer service. Drove from north county to pick up a firearm that I purchased 15 days ago (this was the only day I could get down there). When I get there they told me I should've called first and the one guy who was able to give me the shotgun I had purchased wasn't there. No where on my paperwork was I told to call first to see if they could give me my new gun. No where did it list times when the gun counter was able to complete my transaction and give me what I had paid for. The manager then made it sound like my fault they wasted my time. Worst customer service at this location. read more

I'm sorry but I have to tell about my last experience there. I like Dick's and I could probably spend about an hour or two wandering around looking at all the cool stuff. However, last time I was here the guy behind the counter in the gun section was very very rude. He was more interested in chatting it up with a looky loo who had no intention of buying anything than helping me with a purchase. I waited patiently for 10 minutes possibly more while he had a conversation with this guy. When another man who was also interested in buying something came up and asked me who he needed to ask to get some help I pointed to the Chatty Cathy behind the counter and explain how I had been waiting for 10 minutes with no aknowledgement. After this man and I both waited for a few minutes he interrupted their conversation and explained to the employee we were both interested in making a purchase. The employee had the nerve to say "Well you're going to have to wait a minute". And continue to finish this conversation with the man who had no intention of buying anything. I really wanted to give him a piece of my mind but I had already wasted enough time waiting for him to finish this conversation that I just wanted to leave. He unlock the item that I was interested in buying and I proceeded to the checkout counter. Most of the employees here are very friendly and helpful. But this man really needs to be re-trained in the customer service area. So annoying. Do not make a pregnant women stand for 10/15 minutes and then be rude. read more

Went in this evening to by soccer cleats for my daughter. We looked around to find the women's cleats section but couldn't find them until we asked. There were four women's cleats mixed in with the youth cleats, but a whole side of men's cleats. The person that helped us tried to find us a pair to fit, but no luck. My daughter indicated the other girls on her sports teams have told her Dick's doesn't carry very many women's cleats. Not sure why. Also my son asked about getting a sponsorship (any small donation would do) for a project to refurbish goals for one of the local schools. We were told to talk to corporate. Go to your local sporting good store. We are headed to soccer loco for soccer cleats and will avoid Dick's in the future. read more

Cashier "Joseph" clearly does not like his job, nor does he project courtesy to paying customers. Dude, go back to school and get a personality. read more

Not impressed. Parking was good but I stood in the shoe section ready to buy my kid's baseball cleats and the 3 employees they had were too busy trying to sell shoes to people walking around. I get it but I just needed the sizes for my kids and I was ready to buy! I put the shoes and walked out, if only it was like Sports Authority and I could grab the size I need and check out. Smh. read more

Horrible....excuses excuses....I ordered online Dec2, delivery by Dec 12th......well now it is 13th and UPS has not even picked up the shoes I ordered......busy time of year! How come I order on Amazon or Qvc or most other companies and it is here within 2-3 days...hmmmmmm hope no one owns stock in this company, as it seems like it is going to follow Sports Authority down the tubes! read more

If you go into the golf section with questions be ready to figure it out on your own.

Super organized and clean location, not overly crowded. Great selection and friendly and helpful staff.

I will be taking my business elsewhere as their parking lot is a trap for towing cars. Went through a couple of stores only to find my car towed. Be careful. read more

Wow. It's San Diego and this store has one cooler from which to choose. ONE COOLER?! This location (Sports Arena) is stocked with hunting supplies, while the El Cajon location has all the snow sliding equipment. Hmmm. Not a lot of hunting here in the city limits! If you like the hunting, this is your place. It is definately not mine. I'll stick to Target and REI thanks. read more

I came in a few weeks ago and had to use the ladies room. There was no soap.. Good thing I had some sanitizer in my purse. I let one of the female ladies that worked here know. She said she would take care of it ASAP. Well I'm here again and STILL no soap. There are 4 stalls and 3 of them were disgustingly used and not flushed. I almost gagged!! I will mention it again to someone. It says on the door. Employees must wash hands... With no soap !?!? GROSSS!! read more

I went there to get some gloves for Big Bear so I took off my Nixon watch and accidentally left it there. I realized it later that night and they said they had it and they will keep it in the safe and I can come pick it up. Went back a few weeks later to get it and all of the sudden they don't have it? Really? Then the manager tries blowing me off and passing it on to his workers and asking exactly when I called and blah blah blah. He said either he would give me a discount on something in their store (kiss my a** and please don't patronize me). The big problem is usually only management has access to the safe so most likely somebody from management decided to take it. In my company that's grounds for termination. read more

Coming into a Dick's Sporting Goods I was quite impressed with the nice layout of the store compared to a Big 5. That's pretty much where the quality experience ends. I was in the market to purchase a smoker for Father's Day and noticed a sale. I had one employee come up who was helpful at first but then said he had 2 other customers to deal with. That was okay. I went to the cashier to purchase the item but first had to check in stock. Cue in the manager of the store-Dylan who took an excessive amount of time to check and informed me they were out of stock. I asked about the El Cajon location which then took him about 15 min to call the other store which I was informed they were also out. Being a nice person I asked ok, let's either do an in-store transfer or I can pay ahead of time and receive it later. This guy-Dylan who clearly had checked out as it was closing time in about 30 min let me know that it was going to be a big deal and he didn't want to deal with it. He attempted to talk me out of the sale and said I could buy the online price (and lose $100 in savings which makes me question if he even got out of high school with the stupidity of that suggestion). Pretty much lost the store the sale of a big ticket item. I told him he had a one-star review coming and at that point he threatened me saying "Don't come back we will make sure of it!". To Dick's corporate, I've been in retail and this kind of customer service should never exist anywhere. read more

Rather horrendous customer service. I had called over the phone for an item and was told it was in stock. I drive down and the entire team has no idea what it is or cares to see if it is in stock in the back even after showing photos, since I went on my own throughout the entire store aisle by aisle to find it. I tell a couple employees I would not have driven down if the person on the phone had not told me it was in the store, which spurred some half-hearted apologies. I think the employees don't like their jobs and do not really care about helping customers. read more

Dick's is nice and the prices are about the same as any other sporting goods, but I only come here for NIKE and UNDER ARMOUR apparel.

I called this store because I was looking for competitive swim speedos and they assured me on the phone that they had a section. When I got there I learned that all the available sizes were for kids. Additional note: TEACH YOUR EMPLOYEES SOME MANNERS read more

where are all the employees ? They must be on lunch break. 8 people in line and 1 cashier. I saw one in golf and fitness equipment department . Returning an online purchase . There are only 2 locations that are 25 min away . read more

This location is very professional. Being a golfer Andy in the golf department has been very helpful and very friendly. This is a great location and they always are in stock for any sport. read more

I managed to snag a ticket to Coachella but could only find room camping so I needed a tent really bad. I remembered seeing a bunch of tents at Dicks so I decided to see what kind they hard at their point loma location. I didn't know jack squat about camping or tents so I asked for some help. Brian was more than happy to help me pick out the perfect tent. Since I was only going to be using it a few times he found one for me that was cheap, but would still get the job done. He also helped me pick out some other items he said I would need like a lantern and camping shower. I just got back from Coachella and the tent worked out perfectly. I couldn't have been more happy! Thanks Brian! read more

This place is the best. Had to return something I bought online and William made my day, what a funny and helpful dude. Give him a raise!

dick's sporting goods i bought a mac wagon for the beach to pull my 40lb lame dog. on the front of the box it shows the wagon on the beach , it also says all terrain sports wagon. i was not able to pull the wagon across the sand i had to literally drag it because the front wheels would not turn in the sand! they would not take it back! i spoke with the manager and he said there is nothing wrong with the wagon . so much for customer service. i will never ever ever shop there again. it cost me $120.00 for nothing! read more

This place was like sporting good heaven but they didn't have the one item I was looking for.

I left a bag at the store and they were incredibly helpful in finding it and keeping it safe for me until I could pick it up. Wonderful staff and a great selection of products overall. read more

I really miss Sports Chalet. This store is understaffed and rarely has the sporting items I need in the store. For a store in San Diego, they should always stock items for people who swim. My kids are on the swim team and it's a year round sport. As it is, they have one small section for swim gear in the summer that shrinks considerably for the rest of the year. I just stopped in to pick up some uneven bar grips for my gymnast and was told they don't carry anything for gymnastics in the store. If all you need are cleats or yoga pants, this is the place for you. Beyond that, it isn't much of a sporting goods store. read more

Went in looking for snowboarding gear and to my surprise they only had a tiny area for basic gear. No snowboards/skiis, helmets, goggles,or basic equipment. When I asked the person at the counter why they didn't cary much winter sport related items, I got a smart ass response: "well sir, we would but we're not near any mountains". My response: "well, we're nowhere near hunting grounds but you have isles of hunting equipment, gear, and a massive display of guns/rifles!" Just surprised that a massive chain like Dicks does not cater to to winter sports. Makes me really miss Sports Authority! I guess from now on REI is where I'm doing all my shopping. Would come back to Dicks for other sporting gear but not when their employees act like total dicks...pun intended! read more

So unsatisfied with my experience here. "Susana" was such a rude cashier. I had noticed the shoes I was about to purchase had been worn on the bottom, they were dirty. So I simply asked her if they applied a discount for shoes that had been worn and returned. She looked at my boyfriend and I in disgust and said, "we don't accept worn shoes for return" so we showed her the bottom of the shoes and all she said was "THE RUG." as quietly as possible. We said excuse me? And she shouted "THE RUG!!" As in their rug was so dirty in the shoe department that it had somehow worn down the shoes and made them dirty... Okay. She was extremely rude and impatient. Makes me never want to shop at this location again. Management should definitely have a talk with this person. read more

Worst customer service. Waited 20 minutes for someone to open a case so I could try on sunglasses. As he FINALLY started to approach me, after I had reminded him multiple times, he was intercepted by another customer who wanted help finding a different size of shirt. And off he went to help this guy. Screw you Dick. I'll get my Maui Jims elsewhere. read more

I came here to look at new running shoes since I was having pain from my old ones. I didn't expect to receive a super professional and educational evaluation of my feet and running form. Opie is awesome! Super cool guy and very smart. He literally grabbed my smelly foot and evaluated my foot as well as my posture. He dropped some serious knowledge bombs on me about my running pain and made some killer recommendations. He definitely went above and beyond to provide epic customer service. read more

Went today to grab some under armor apparel. The staff was not very knowledgeable of what they did and didn't have but was pleasant. I got panhandled on the way in and out which was a little odd. Not a bad place though. read more

I've been to this location two days in a row now to buy some new running shoes. Both instances the sales people were not helpful nor friendly. Everything is overpriced and I won't be shopping here anymore. Online shopping has won again read more

I visited the store to return 2 Adidas climate shirts. After wearing the shirt, I did not like the fit. I didn't want to return the shirt dirty after wearing all day, so I washed it. When I returned back to the store with both shirts and receipt. The shirt I wore, I did not have tags, but other shirt did and attached. I had selected other merchandise plus more than my return amount. I approached associate Christopher and he told me he could not return the shirt because it is not resalable and Adidas will not take it back. Are you surious! Where is the customer service? Is Dick's more worried about the bottom line profit than making a customer happy. Big retailers have the upper hand with clothing manufacturers! What a joke! I sent a email to Dick's Corporate office, so let's see if they have the same response. Update later... read more

my last 3 visits it was impossible to find someone to help me locate an item. I went from the front counter to camping to guns to shoes and to bikes and not a single employee anywhere. This is an easy fix for management. 2 stars because I look at an item online and call store and they said it is in Stock so I drive over at 4 dollars a gallon for gas and they don't have the item in stock. I drive farther now for sports chalet, rei or big 5. Not impressed at all with this store. Let me know when you change management or staff and I'll visit again. read more

I have shopped at Dick's Sporting Goods in the past and paid full price for new ladies exercise gear. After this last purchase, I will NEVER shop there again. I purchased a Sabre taser from Dick's Sporting Goods online in January. It came and I charged it, like the instructions indicated when necessary. The taser lasted not quite two months. It was a combination flashlight/taser. The flashlight worked after charging but the taser did not. I paid $39.99 for that. I took it back to the Dick's Sporting Goods store at Sports Arena Blvd. and returned it for another just like it. Thought I would give it another try. WRONG dicision!. Upon April, the same thing happend. The flashlight charged but the taser would not work. I even contacted the manufacturer, Sabre, and they did tell me that they had had several bad batches of those tasers and advised me to take it back to the store. Whenever I did, this time they refused to even do a return for another brand. They said that there was a disclaimer saying that they would not accept returned items that were enclosed in plastic and returned after use. There is absolutely NO disclaimer whenever you order these online to indicate that. Whenever I called later speaking to managers they gave me the same old song, read on the back of receipt. NO disclaimer. I will NEVER BUY ANYTHING FROM DICK'S SPORTING GOODS AGAIN! AND I HOPE YOU WON'T EITHER! I PLAN TO SEND MY ITEM BACK TO THE MANAUFACTURER AND ALSO TAKE LEGAL ACTION AGAIN DICKS. THIS IS NO WAY TO RUN A BUSINESS! read more

Terrible customer service in the shoe department tonight. Easy question for you Ken. Do you have a mns8 in this shoe? Scans the barcode of the shoe, mumbles something and then puts the screen of the smart phone/tablet device in my face. Really, go on your lunch break or eat a Snickers bar. read more

Sadly I was disappointed with the Dick's at the Sports Arena location. I was looking for a few items; shoes, racquets, and skates. I was never greeted, I past several store associates, and even asked two for help and I was made to feel like I was interrupting their social hour. I ended up going elsewhere and got the things I was looking for. read more

This sporting goods store has everything you will ever need! like their hunting section (not that I hunt) is HUGE! There are plenty of employees throughout the store and are very helpful if you need something! read more