Due to a diagnosis of plantar fasciitis my podiatrist recommended Brooks for to assist in…read moretreatment. Also recommended this store to purchase Told salesman I needed this in 7.5. He brought to me. Did not try on but purchased. After a few days, my afflicted foot was swollen and painful. I checked the size and it was 7. Not the 7.5 he said he brought me. I tried returning to the store to get my original 7.5 requested size but refused. Because I didn't have the box. There was no information provided about return policy ; especially needing the box when purchasing the 150.00 pair of Brooks. And my foot is hurting due to mistake of salesman. He remembered I was a 7.5 but still refused to do the right thing This store should be held accountable

Good service, the sale associate was very helpful. I would recommend this store. Though they didn't…read morehave the shoes I was looking for in my wide size, he offered alternatives that worked for me.

I can see how people can have mixed reviews coming here. The selection is small and service is a…read morehit or a miss. The store is small with a few teams and player jerseys mixed in with some rando ones. They will miss the mark completely or have what you want. No in between. However, for my Friday evening (20 mins before closing) shopping excursion they had what I needed. My son wanted a Matt Chapman Jersey and nothing else would work. We all walked in and one of the two associates (younger guy) greeted us after he finished helping with another guest. The manager or more senior employee just stared at the people in the store and worked around the cashier. The younger guy was courteous and helpful. If he didn't know the answer he asked the more senior employee. He helped us locate what we needed and thanked us for coming in. Happy KID equals happy PARENT and that means good review for the most part.

One star because nobody seems to feel the need to acknowledge people who walk into this…read moreestablishment. I've been here a few times and each time it's the same.... Guys stuck watching the tv and can't even fake a simple "hello". I'm not sure if it's because they're used to people just casually browsing and not purchasing...?? NEWSFLASH: your customer service (or lack of it) isn't helping your cause. One star simply because they honestly have a good selection of sportswear BUT be aware of the higher price tags.

Love this store! Vuori as a brand is high-quality and stylish, but this store is also a great…read morelocation! Every time I've shopped there, I've been greeted immediately & asked if I needed help; they're also great about checking in occasionally, but not so much that it feels overbearing. The store is clean, and it's easy to find things (almost too easy lol ). Shoutout to Laura who showed me around the store my first time there and gave great recommendations, and to Bronwyn who is always so friendly at checkout!

I had such a great experience at the Vuori store in Santana Row. As a full-time Pilates fitness…read moreinstructor, finding cute workout outfits can be challenging and expensive. However, the value of their products is elite. In addition to their great offerings, the Vuori team was extremely helpful and friendly. They warmly greeted me upon entry, and there was always a product specialist available if I had any questions, without it feeling overwhelming or invasive. Overall, it was a 10/10 experience. I left feeling satisfied with my purchase and have received so many compliments and inquiries from my clients. Thank you, Vuori team!

Huge store! Lots of athletic wear! No fishing gear at this location though…read more Employees didn't really offer help but it's fine. Lots of Nike and Under Armor with a smattering of team jerseys.

Do not come to this location. The staff here are clueless and not helpful at all. I grabbed a pair…read moreof shoes off the display wall, the exact shoe that I wanted was a "size 8." Which is literally on the display wall...stick with me now. All I asked was " can I purchase this exact shoe of the wall, size 8, just bring the right foot" the left shoe is on display( in my hands already) the staff member looks on his phone and says we do not have that shoe. I believe Dick's shipment usually ships 2 pairs in 1 box because most humans have 2 feet right? Anyways he comes out with the wrong colorwey, I literally showed up what shoe I wanted off the wall, which was Nike White Track spikes. Once I realize it was the wrong shoe it had already been purchased then I go to the register and he did not allow me to exchange it for the pair that I wanted so I had to buy two pairs of shoes back-to-back transactions the staff is retarded and they should probably be fired

We went to return the items bought from online.I am writing to express my deep concern and outrage…read moreregarding a profoundly disturbing experience I had at your Columbia store located at Great Mall in Milpitas, CA. What should have been a routine return of a few online-purchased items quickly escalated into a humiliating, disrespectful, and frankly alarming incident that has left a lasting negative impression of the Columbia brand. Upon arriving at the store to process the return, the cashier was immediately rude and dismissive. Rather than assisting us courteously, he treated me with suspicion and hostility, as though I were attempting something fraudulent. Without offering any explanation, he called over additional staff to inspect the return -- making me feel publicly scrutinized and accused, without cause. The situation worsened dramatically when the store manager, who identified himself as Donovan, got involved. His behavior was shockingly unprofessional and disrespectful. When we asked for clarification about why we were being treated so poorly, he claimed--incorrectly--that we were attempting to return more than 10 items, which was simply not true. He then demanded to inspect my phone to verify the credit card used for the online purchase. While I cooperated in good faith to resolve the situation, he proceeded to browse through private sections of my phone, including my account information and unrelated order history, without my permission. When I objected to this blatant invasion of privacy, his response was dismissive and increasingly hostile. When I rightfully asked for an apology for the incorrect accusation and invasive behavior, he escalated the situation further by threatening to call mall security to remove us from the store, effectively weaponizing his position rather than resolving the matter professionally. He also declared that he could refuse service at will, regardless of company policy or customer rights. He then flatly denied the return without legitimate grounds. This incident was not only humiliating and disrespectful -- it was a violation of basic customer rights and personal privacy. We have never been treated in such an aggressive and unethical manner by any retail staff in our lives. The conduct displayed by both the cashier and the manager was hostile, unprofessional, and deeply damaging to the Columbia brand. We have filed a formal complaint with Columbia's corporate office (Case #000552987), but I feel it is important to stress the severity of this matter. If this is how customers are treated for simply making a return, I can no longer in good conscience support or recommend Columbia products.

For Kris (Chris) - store manager and customers,…read more I had an issue when staff rejected to do separate receipt for purchase and return. First, I came to the store because I want to do return. At the same time, I found other item that I wanted to purchase. Then, I asked the staff to do return and purchase separately. It seemed like she asked the manager some questions regarding the return. Next, she did the return and purchase in one receipt. Done, I left the store. A week later, I changed my mind and wanted to return 1 item (on that same return and purchase receipt) and noticed only store manager can authorized the refund. He came to the counter and got explained from his staff about I was using store credit to purchase. He started giving me hard time. He did not deliever a professional customer service skill nicely nor problem solver to customer. He was yelling at me and asked "Do You Know What Are You Talking About" in front of lot of other customers. I tried to explain the confusion of returning and purchasing on same receipt using store credit. He ignored what I was trying to explain. He kept underlying item on the receipt and asking me lot of questions. He gave me the feeling that he looked down on me cause I am Asian while he is white. I felt that I got discriminated by him. To store manager, I come to purchase, and I am not begging for anything. Please, act as an adult and be professional to suite your title. To Columbia: great products, but bad managing staff crew.

Lots of good sales & tons of clearance items. Large store in the Great Mall. It was very clean &…read moreorderly. Shopping was a breeze! In and out in half hour. Super short lines that went fast.

Had an absolute pleasant experience today. I approached…read morestore member Christian on the floor and he responded with a smile and friendly tone. Later on he ended up as the cashier and was treated with patience (as we bought tons) and consistently with a smile and friendly tone. By far the best experience I have in a Nike outlet store in the Bay Area! Place was organized and selection was really nice. Tons of great deal and value!

It was my first time at a physical Lululemon store for pant hemming and a jacket size exchange. I…read moredidn't know how to navigate for hemming, so I started in the check out line. When it was my turn, the cashier helped me with my jacket exchange first. It was quick and seamless, and the order for the new size was placed within minutes. For the hemming, she explained the process and told me to go to the dressing room, and someone would help me there. The hemming process was easy. I tried on the pants and the fitting room person helped with pinning the pants to the length I wanted. After that she explained that I would get an email when my pants were ready for pickup. Come the day of pick up, I found a staff member and was able to try on my newly altered pants. It fits well, and you can't really tell that the pants have been altered! Parking was easy, since I went on a random weekday. I would return back to this Lululemon location to shop and get any future hemming done!

From Parking Lot to Perfect Hem in 20 Minutes Flat…read more I recently bought linen pants from Lululemon and planned to take them to my seamstress -- until my husband and daughter reminded me that Lululemon hems for free. I was already near Santana Row and decided to give it a try, and wow... am I glad I did. The entire experience was fast, seamless, and genuinely impressive. The staff was friendly and welcoming as always, and Palyn in the fitting area was especially wonderful -- efficient, warm, and detail-oriented. She had me try on the pants, pinned them perfectly, entered my info, and I was out the door in minutes. I even received my confirmation email before leaving the store. From parking my car to walking back to it: under 20 minutes. Free alterations, zero hassle, excellent service -- this is convenience and customer care done right. I'll absolutely be shopping here even more (sorry, beloved seamstress ).

I came a few days ago to look at belt bags and other travel gear. I ended up ordering online after…read moreI got home, bc on that particular day, the store had less selection than the website. I tried on a nice dress I ended up not getting bc it turned out to secretly be a jumpsuit with control shorts sewn into the waist, which is too much work for me to put on and take off. But the people who greeted me were nice. They asked if I had a VIP membership (I do), told me about their sale, offered to help if I needed it, and otherwise let me shop. I wouldn't hesitate to come back if I needed some athletic wear. I can figure out belt bags online, but I need to try on fitted clothing in person.

Terrible customer service and even worse shipping. I have been waiting almost a 4 weeks for an…read moreorder. I get no updates. Tracking number don't show any updates or information and their help line has no authority to help. Avoid Online!!!!