Only heard about Sports Basement for the first time a few months ago when a friend took me here for…read morea tandem bike rental! We booked the bike about a week in advance for a full day for $65, and it was ready for pickup when we arrived. The staff did a safety inspection and let us know that helmets are included with the rental and that we could return the bike to any Sports Basement location. My friend also asked if they could leave their backpack there, and the staff kept it behind the desk, which was really nice. The bike was in good condition! We rode it for 4-5 hours with no issues. A few things I wanted to point out - the seat was pretty narrow and hard, which made it uncomfortable to sit on. It had been a while since I last biked, so I'm not sure if I just need to wear padded shorts or if the seat wasn't the right fit for me. Another thing is that I couldn't sit in the front because the seat was too tall for me to comfortably reach the pedals, and there didn't seem to be an easy way to adjust the height. Lastly, it would've been nice to have a phone mount on the handlebar for navigation. We turned in the bike at the end of the day. Overall, the process was very smooth, the staff were friendly, and the rental was affordable. I would do it again, but I'd wear padded shorts next time :)

Updated review, but same great experience at Sports Basement!…read more I went with my son to purchase a new bicycle and had a great experience. We went not completely sure which bike we wanted or the best fit. The staff working was very informative and spent a lot of time explaining options and tradeoffs. I appreciate they didn't just push us to the most expensive options. Rather, they took the time to understand his preferences and use for the bike and then made a few recommendations. They were very patient the entire time, letting him test ride multiple bikes until he found the perfect one. We had such a great experience that we went back to purchase a second bike later that evening!

REI used to be one of my favorite stores, and I always enjoyed the shopping experience…read more Unfortunately, not anymore. I noticed that many of the garments are now chained or locked up, and it was surprisingly difficult to find a staff member to help. I understand why the store may feel the need to do this, but I have to admit, it's a real turnoff and takes away from what used to be an enjoyable shopping experience. The staff are still very friendly, so this is not a reflection on them. But overall, the experience has definitely gone downhill. The store also felt a bit messy and the layout seemed less organized than I remembered. Selections are limited and have to order online. No complaint about the value. Will still go back there. I still like REI, but shopping there just doesn't feel the same anymore.

Yesterday, my wife and I visited REI in Sunnyvale so that my wife could try on various shoes and…read morepurchase what she preferred. Although staff was helpful to her in her search for shoes, what made the entire experience terrible was how hard staff pushed us toward purchasing a membership. One staff member assisting my wife initially had done the sales pitch, and we listened willingly. Later on, another person gave the same sales pitch to my wife, and she kindly told her that she's already been told about the membership. When we went to the check-out counter, the person at the counter started giving the same sales pitch about the membership. I immediately cut her off, my wife told her that she has already been told about it, and I said "no thank you." The person at the counter again tried to give the pitch, and I cut her off again and said "no thank you." For a third time, she tried to resume the sales pitch. I got ticked and gave her a stern response: "NO PLEASE!" She finally stopped. That entire experience left a bad impression on me, and I wasn't sure if this type of thing was specific to just the REI in Sunnyvale (I normally don't shop at REI). So I did some research online and found out that this type of thing happens commonly among various REI stores. I even found an online article from 2015 that talked about this, even citing the CEO of REI who gave a response regarding this matter of pushing memberships. He came across as being understanding of this matter. But that was back in 2015. it's now 2026, and obviously nothing has changed relating to this. I'm not returning to REI after what I experienced yesterday. They've lost any potential future business from me. If they can't accept an initial "no" answer and thus continue to push the sale of a membership, they've lost my respect and my business. And should anyone from REI choose to respond to this post, it's not changing anything from me relating to REI.

Too bad we didn't know about this store until it is about to go out of business! It's an old store…read morein Mountain View; situated on El Camino Real with its own parking lot at the back. The staff was friendly and welcoming. It was fun shopping inside the store. It carries mostly second-hand stuff, but it has the batter baton, the military attire (I did not know the army olive green shirt is this tough!), even the sniper suit! Then the outdoor stuff, including military dry meals packs loaded with protein! The prices are reasonable, those pilot jackets are only 60 bucks! I asked the staff where they got the military stuff, he said years of accumulations as well as government offloading. I felt like the store could totally survive next to those Hollywood movie studios. What a cool place to visit!

(This Location is Closed )Had a real great time at this store , the workers were very friendly and…read morehelpful, l only recently found out that they had a liquidation auction and Closed up shop permanently; very sad to see them go. A Great place to Shop.

Thanks for helping me, Harry. You were patient with a newbie. Selection of services was great as…read morewas the value.

From my experience with HARRY, I say this person is definitely trustworthy and honest! Definitely…read morelook out for this guy when your gun shopping, from inventory to guns smithing, he is an Abundant of knowledge and his options really do matter!. He takes his time listening to your needs, giving well advice! That alone speaks passion! Looking forward to do business more in the future!

We happened to drive by and catch the store advertising boots, and then found the overalls my bf…read morewas looking for by coincidence, and cheaper here too compared to BPS Awesome selection of work clothing! I didn't look too closely at women's clothing since we were here for my bf but there were a lot of options for men's work clothing, machinery aprons, shirts, jackets, boots in quality brands and he found the Carhartt overalls he wanted. Parking is a bit weird, we ended up turning in on the side street and parallel parking then walking over. People here were also super friendly but left you alone if you said you were fine. Guy at the register chatted with us about the weather and coffee and was overall pretty personable

I mean, who goes to a place like this for the service? Really the selection of carharrt, dickies,…read morelevis, plus 5.11, propper, then dove for womens is why I always go back. They stock the large xtra tall shirts my son wears, the pro club stuff he likes, great boots and graphic tees in completely random order. Camping gear, yes they have it, but I prefer REI for that, but boots and jeans, always heading here. Aaaaaand grabbing a slice next door

Great store with great customer service. my young son wanted to buy FIFA World Cup cards. Both guys…read morein the store were so helpful and kind to him and my son got lucky and got his favorite player in one of the card packs. We will be back for more I'm sure

My son is into collecting baseballs, football and Pokémon cards. There's not a lot of sports card…read moreshops in the bay anymore like there used to be but glad we found South Bay sports cards! It's located in Sunnyvale. They have ample parking. The shop Isn't too big but they do have a wide selection. The day we went there were two young guys working there. They were very nice and helpful. We will definitely be coming back to this location when our son wants to spend his money on some playing cards! This shop also has other locations total of three to be exact. The value of this place is great because we weren't the only customers here. At least 5 other customers were in the shop while we were there. My son enjoyed looking around at the different cards.

This is one of my favorite Yeti stores and it's at Santana row. There's a wide selection of items…read moreand colors. There are even early access items that you can't get online or other retailers. The staff is super nice and so helpful. I appreciate how knowledgeable everyone is and they always want to pass along knowledge of the product. We prefer to buy items in store if we can. There's even customization engraving that can be done same day when it takes 1-2 weeks from the website.

I love Yeti products and have been eyeing the YETI Crossroads backpack for a while now to replace…read moremy falling-apart aging backpack. I went in the day after Black Friday and bought it, and the service was excellent. The gentleman helping out was very kind and informative about new products and the backpack. Initially, they didn't have the black color on display, but he looked in the back, and the backpack was unsealed and recently got shipped in! It was a very smooth transaction, and we paid via a portable card reader. This store has all the Yeti products you need in every color. They even have customizable stations for specific products. P.S. I highly recommend their Crossroads backpack; it has so much space to fit clothes for a small weekend trip and your Yeti water bottle. I like that the backpack has multiple pockets and accessibility. My favorite part is the computer sleeve in the back pocket.

heard great reviews about this business but i just called them today and they said they have not…read morebeen doing kayak rentals in 3 years!

I haven't been there bc I don't fish but if you do, and need bait, stop by. This family has been in…read moreAlviso for ages--and has been selling bait for ages. I'm happy to see them still offering these services for the fishermen choosing Alviso as the spot for their water time adventures. BTW I don't think they rent kayaks anymore. I hope you enjoy your time in Alviso. Happy fishing.

Customer service is the best. Owner is very helpful and…read morelets you take the time to browse and compare. Offers sharpening services and a wide variety of knives. I have ordered items not in the store and they ensured they got them to the store for me in a quick manner. Didn't sit in things for weeks and wait to call the distributor. Handled things immediately and quickly keeping me on track.

had knives sharpened here a few years ago and don't recall leaving a recommendation. they did a…read moregreat job on my German and Japanese knives! professional, informative, and prompt/ quick turnaround. highly recommend.

=== Most comfortable pair of running shoes I've encountered thanks to Chris ===…read more For context, I got more seriously into running 4-5 years ago. Since my first pair of shoes, I've started learning a little about what seems to work well and what doesn't. But there's still so much to learn and SO many shoes out there. I've been to a number of sports stores (Sports Basement, Fleet Feet, Footwear Etc.) so was looking forward to trying out Roadrunner. +++ Chris was incredible. Greeted me immediately but made sure that the customer he was working with was taken care of. Asked if I had been there before (no, I hadn't), offered feet analysis (yes, please) and while we were doing that, asked great questions about context -- activity level, any injuries I had experienced, shoes I had run in before and my experience in them. He made some measured suggestions about what might fit my feet and running style, did the measurements, and then modified his recommendations. He brought out his recommendations, even offering a sequence in which to try them. Then he _gave me space_ to take time with the shoes. He let me know that he was available any time I might need him, and would very periodically check in, but was great about giving me time with the shoes. After the first round of feedback on the shoes, he went and got one or two more, after which I made my decision. +++ I ended up with shoes I LOVED. After trying out 6-10 different shoes recommended by experience salespeople, none of them felt great. They were all decent and I was getting used to the idea that that's just how it was going to be. I had tried Brooks, Hokas, On's, Altra's. Based on my experience with my previous shoes, he brought out Brooks but also brought out a Hoka and an Asics. I LOVED the Asics (Gel Cumulus). Felt like putting on a glove but with space, felt secure on the run, just the right amount of padding. I didn't know running shoes could feel like this. Did Chris just get lucky recommending these? Maybe, but he's the only salesperson that suggested these. Note: even AI hadn't come up with this which goes to show that sometimes People 1 AI 0. * Yes, he offered custom insoles that other reviews have talked about. But he wasn't pushy about them at all, and in fact, recommended that we start with the shoes and see how those were before diving further into the customs. + He talked about their VIP program. But it wasn't high-pressured, and in my case, it made sense. $20 for the first year of the program with an immediate 10% off your purchase that day (which was already $15). 10% off purchases in the next year. Plus, he made some mention of $20 in store credit in the first year. It's $20 -- I pay almost that much for a burrito (well, burrito supreme and maybe a drink). + Don't let their narrow storefront fool you -- the store sincerely feels big inside. Can't compare really to Sports Basement since that's just a section and SB is devoted to lots of different activities. Sunnyvale RR feels larger than Menlo Park's Fleet Feet. Don't know how Sunnyvale's RR compared to Campbell's RR (would be curious to hear from those that have been to both.) What's particular nice is you actually DO have room to run in there. + They make you wear their socks for both measurement and trying on shoes. That's actually pretty awesome because it means they're taking care of their shoes. I thought this was clever. They're nice socks so they do simulate what an actual run would be like. - They don't let you take the shoes outside, or least don't seem to. He offered me a run inside the store or on one of several nice treadmills (I've never found treadmill running to approximate road running so I stuck to the store running.) -- He seemed to indicate that WITHOUT the VIP membership, you can't return the shoes after you've worn them. This is very different from Fleet Feet, Nike, and other stores I've been to where they will take shoes back as long as they're in decent condition. * You don't need to check in or put your name on a list when you get there. I don't think that's positive or negative -- this is just about what to expect when you get there. (When you get to Fleet Feet, you put your name on a list so they know whom to help next. Just different ways of doing things.) Super super impressed with Chris. I hear about people falling in love with their shoes -- grateful that this might happen with my next pair due to him.

I went to Road Runner Sports today to do a return. I usually shop at the Campbell location, and my…read moreexperiences there have always been great, so I was surprised by how different my visit to the Sunnyvale location felt. My boyfriend and I came in to return a pair of shoes, but we were apparently confused about the return/exchange policy--or perhaps it wasn't explained clearly when we originally purchased them. We were under the impression that returns and exchanges could be made within 90 days of purchase. When we arrived, we were told that our shoes could only be exchanged, not returned. That wasn't the issue. Once the policy was explained, we understood it. What made the experience frustrating was the attitude we received from multiple employees. The staff kept repeating the policy over and over, and it started to feel less like they were helping us understand and more like they were talking down to us. One sales associate, Vlad, was especially condescending. He compared our situation to buying a used car, driving it around, scratching it up, and then expecting a full refund. He repeatedly pointed out scuffs on the shoes, even after we acknowledged and understood the policy. The comparison felt unnecessary, and his tone came across as rude rather than helpful. Later, after Vlad went on break, we were assisted by Chris at the register. He was able to process the exchange onto a gift card, which we appreciated, but he also seemed to be in a bad mood and wasn't particularly friendly. Maybe it was just an off day for the staff, but the overall customer service at this location was disappointing. If you have the option, I'd recommend going to the Campbell location instead. I've consistently had much better experiences there.