=== Most comfortable pair of running shoes I've encountered thanks to Chris === For context, I got more seriously into running 4-5 years ago. Since my first pair of shoes, I've started learning a little about what seems to work well and what doesn't. But there's still so much to learn and SO many shoes out there. I've been to a number of sports stores (Sports Basement, Fleet Feet, Footwear Etc.) so was looking forward to trying out Roadrunner. +++ Chris was incredible. Greeted me immediately but made sure that the customer he was working with was taken care of. Asked if I had been there before (no, I hadn't), offered feet analysis (yes, please) and while we were doing that, asked great questions about context -- activity level, any injuries I had experienced, shoes I had run in before and my experience in them. He made some measured suggestions about what might fit my feet and running style, did the measurements, and then modified his recommendations. He brought out his recommendations, even offering a sequence in which to try them. Then he _gave me space_ to take time with the shoes. He let me know that he was available any time I might need him, and would very periodically check in, but was great about giving me time with the shoes. After the first round of feedback on the shoes, he went and got one or two more, after which I made my decision. +++ I ended up with shoes I LOVED. After trying out 6-10 different shoes recommended by experience salespeople, none of them felt great. They were all decent and I was getting used to the idea that that's just how it was going to be. I had tried Brooks, Hokas, On's, Altra's. Based on my experience with my previous shoes, he brought out Brooks but also brought out a Hoka and an Asics. I LOVED the Asics (Gel Cumulus). Felt like putting on a glove but with space, felt secure on the run, just the right amount of padding. I didn't know running shoes could feel like this. Did Chris just get lucky recommending these? Maybe, but he's the only salesperson that suggested these. Note: even AI hadn't come up with this which goes to show that sometimes People 1 AI 0. * Yes, he offered custom insoles that other reviews have talked about. But he wasn't pushy about them at all, and in fact, recommended that we start with the shoes and see how those were before diving further into the customs. + He talked about their VIP program. But it wasn't high-pressured, and in my case, it made sense. $20 for the first year of the program with an immediate 10% off your purchase that day (which was already $15). 10% off purchases in the next year. Plus, he made some mention of $20 in store credit in the first year. It's $20 -- I pay almost that much for a burrito (well, burrito supreme and maybe a drink). + Don't let their narrow storefront fool you -- the store sincerely feels big inside. Can't compare really to Sports Basement since that's just a section and SB is devoted to lots of different activities. Sunnyvale RR feels larger than Menlo Park's Fleet Feet. Don't know how Sunnyvale's RR compared to Campbell's RR (would be curious to hear from those that have been to both.) What's particular nice is you actually DO have room to run in there. + They make you wear their socks for both measurement and trying on shoes. That's actually pretty awesome because it means they're taking care of their shoes. I thought this was clever. They're nice socks so they do simulate what an actual run would be like. - They don't let you take the shoes outside, or least don't seem to. He offered me a run inside the store or on one of several nice treadmills (I've never found treadmill running to approximate road running so I stuck to the store running.) -- He seemed to indicate that WITHOUT the VIP membership, you can't return the shoes after you've worn them. This is very different from Fleet Feet, Nike, and other stores I've been to where they will take shoes back as long as they're in decent condition. * You don't need to check in or put your name on a list when you get there. I don't think that's positive or negative -- this is just about what to expect when you get there. (When you get to Fleet Feet, you put your name on a list so they know whom to help next. Just different ways of doing things.) Super super impressed with Chris. I hear about people falling in love with their shoes -- grateful that this might happen with my next pair due to him. read more

I went to Road Runner Sports today to do a return. I usually shop at the Campbell location, and my experiences there have always been great, so I was surprised by how different my visit to the Sunnyvale location felt. My boyfriend and I came in to return a pair of shoes, but we were apparently confused about the return/exchange policy--or perhaps it wasn't explained clearly when we originally purchased them. We were under the impression that returns and exchanges could be made within 90 days of purchase. When we arrived, we were told that our shoes could only be exchanged, not returned. That wasn't the issue. Once the policy was explained, we understood it. What made the experience frustrating was the attitude we received from multiple employees. The staff kept repeating the policy over and over, and it started to feel less like they were helping us understand and more like they were talking down to us. One sales associate, Vlad, was especially condescending. He compared our situation to buying a used car, driving it around, scratching it up, and then expecting a full refund. He repeatedly pointed out scuffs on the shoes, even after we acknowledged and understood the policy. The comparison felt unnecessary, and his tone came across as rude rather than helpful. Later, after Vlad went on break, we were assisted by Chris at the register. He was able to process the exchange onto a gift card, which we appreciated, but he also seemed to be in a bad mood and wasn't particularly friendly. Maybe it was just an off day for the staff, but the overall customer service at this location was disappointing. If you have the option, I'd recommend going to the Campbell location instead. I've consistently had much better experiences there. read more

I've bought a few Brooks shoes from a different location before. This is my time at this location. Came in looking for court shoes, Kevin was very knowledgeable, patient, extremely helpful. With all the credits & discounts, I couldn't pass the deal. Thank you so much, Kevin! read more

Had a fantastic experience at Road Runner Sunnyvale, entirely thanks to Will! As a new runner, I just wanted to learn about their custom fit process without the pressure of buying right away. Will was incredibly patient, listened to my goals, and suggested some excellent shoes. I didn't buy anything this time, but his customer service was top-notch. Highly recommend this location and working with Will! read more

I ordered an pair of Spenco Flip Flops ( Price was over listed retail but I love these sandals and they are impossible to find in my size.) When they arrived they were knockoffs from another company and the wrong style and color. RRS arranged a return and I sent them back. Two weeks later I received the exact same sandals I had returned. When I called CS they wanted me to return them again. I gave up and just kept them. Paid $ 90 for $45 sandals and they are not even Spencos. Buyers Beware. read more

Been here twice now and the experience has always been great! Shout out to Kevin for being so helpful and knowledgeable. I'm a big fan of the custom insoles and I'll be back to buy new exercise shoes soon. I personally am willing to pay a little bit more if it means that I'll have good footwear - it's an investment! Thanks again Kevin for your help. read more

My wife and I both had a fantastic experience here yesterday. Kevin was exceptionally knowledgeable and helpful. He even stayed past his shift to make sure we got what we needed. We walked out with a great new pair of shoes and very happy about it. 10/10 highly recommend. read more

How about stocking and selling youth sizes? You're clearly missing a core target market.

Best place to buy running shoes! The membership exchange policy and discounts are awesome especially if you go through a few pairs a year like my son does. The staff are helpful and knowledgeable, and the selection of shoes is excellent. It can get busy on weekends, so you may have to wait a bit to be helped, but it's worth it for the service and value. read more

I have to be honest. I've never really gotten proper help in a shoe store until I walked into Road Runner Sports. Conner and Christopher completely changed my expectations of what that experience can be. As a business owner, I recognize and appreciate excellent customer service, and these two went above and beyond. They were patient, knowledgeable, and never once made me feel rushed. I got my feet scanned to find the best fit, and when I had my pick of brand, Conner recommended a different one. I trusted him, and wow, am I glad I did. The comfort and support are like nothing I've felt before, which is everything when you're standing 10 to 12 hours a day. This is the kind of store where people actually listen and care about finding you the right shoe, not just making a sale. I will absolutely be returning, and I'm already spreading the word to friends and colleagues. Conner and Christopher, you guys are the real deal. Thank you! read more

My podiatrist said I needed different running shoes so I've looked at New Balance (my previous supplier of shoes), REI and a couple of other stores. All of the sales people at these have been great at trying to help, but Road Runner had a broader selection to choose from. The sales guy, Isaac, listened to my requirements, used their new measuring machine and then came out with 3 or 4 that he thought would work. After tweaking the size slightly we found the perfect shoe. Great job. I'll be back for more shoes. read more

I'm a running gear geek, and this place is great. Big selection of running shoes, plus a decent amount of runner-centric clothing and odds and ends like - for lack of a better term - "injury treatment toys." When I visited recently, it had been a couple years and they'd added some new doohickeys. They used to have a machine that measured you for custom insoles and now they have a machine that just measures your feet for size. Reminder! Their business model seems to rely getting customers to sign up for an annual subscription that gets you store discounts - and they will pester you to sign up for it. Do the math. If you're buying multiple pairs of shoes per year plus some clothing it pencils and otherwise it really doesn't. read more

Went to Road Runner's twice recently and was extremely pleased with my experience! Staff is very attentive and knowledgeable. Kevin helped both my parents find their perfect fit and was able to find their shoes and answer all their questions. Specifically for my mom, they were able to talk through her needs, and they settled on getting insoles as she uses different shoes for her dance classes. Next, Suzette helped me go through the fit process for the first time and explained every step of the process and provided me with the shoes that were recommended and shoes that I was eyeing. I was able to find the shoes I was looking for. read more

The service at Road Runner is unmatched! I signed up for my first marathon and came looking for shoes and equipment. Israel was friendly and knowledgeable and helped me find the right shoes, socks, and insoles. After visiting Road Runner I'm even more excited to train. if you go to Road Runner, ask for Israel. read more

Was looking to get a new pair of comfortable walking shoes for my trip to Japan and found the perfect pair. Helpers were extremely friendly, helpful, and welcoming. They listened to my needs and gave recommendations based on the gait test am still wearing my Hokka Arahi 7's to date! read more

Came in and was immediately greeted and asked what I was in for. I was looking for a pair of walking shoes and to get fitted and only had to wait about a minute for someone to come out and help me. Cesar was the associate and I told him I was looking for a pair of walking shoes because the Nike's I got weren't doing the job. I didn't know that there was so much that goes into getting you the right shoe fit. He had me walk on a treadmill for about 15 seconds, then took some scans of my feet. I have been wearing bigger sizes to compensate for my feet and have been wearing 2 sizes too big for quite some time. Turns out I am a 12 and these shoes were SO comfortable. He brought out 4 pairs for me to try and all were amazing. I ended up with a pair of Brooks and a pair of socks. Signed up for their membership for $20 bucks and pretty much saved that on my purchase, so it paid for itself. Also earned $30 credit with the rewards program, which I'm sure I will come back to use at some point, just so I have 2 pairs of walking shoes and can rotate. Kudos to the team at this location and for getting me THE best pair of walking shoes I have ever owned! read more

Road Runner Sports - Shoe Stores Near Me - Sunnyvale, California

Ok .. this place is like no other . The service here is awesome . I'm a sneaker head . So sneakers are very important to me . However I had some blister issues . They did an assessment on my foot and ankle. Next thing you know, they got some shoes right in front of me. The sales man even had my inner soles molded to my feet ?? That was crazy never been through that type of experience before . 3 salesmen helped out in a big way . Even for my wife ! I highly recommend road runner sports in Sunnyvale . I'm also a sales man by trade . These guys were so good I walked out with a pair new soles for my wife and I . Compression socks and brand new kicks !! Thank you Sunnyvale location ! We will definitely be back ! read more

My husband and I stopped to get some workout shoes while we were in the area. The second we got into to the store, we got greeted by the employees. The wait time was few mins even though store was very busy. We were helped by Suzette and she answered all of our questions. We've been raving about this store to everyone ever since. read more

I usually stick with Asics when I go to Road Runner Sports, even if they aren't quite right. But after my recent injury history, I can't afford to settle for just an "okay" shoe anymore. That's where Chris really made a difference. He was SUPER knowledgeable, and I trusted his advice right away. In just a couple of tries, we found a great pair of Brooks that fit like a DREAM the second I stepped into them. Despite being a major cheap ass (well who isn't in this economy amiriteeee lolol), I've been a VIP Plus member for 5+ years because of people like Chris, who take the time to ensure I get exactly what I need. It saves money but more importantly, time. Plus, the store was clean and well-organized, and in a solid location making the experience even better! Thanks! read more

Kevin did a great job helping me out with choosing the right pair of shoes for my needs. He took his time to provide excellent service.

Unfortunately I went in yesterday to get an analysis and new pair of sneakers. The sales associate was not qualified and didn't understand my issues. He brought out a pair of sneakers and the laces were too short. He asked if I wanted a wider size. At that point I realized I could not trust him to put me in the correct shoe. I left. Will try their other store in Campbell read more

Customer service was Excellent!!! Vlad helped us out and was very professional and knowledgeable of our issues. Purchased some inserts for my Wife's aching feet. Made a huge difference. Can't wait for my turn. read more

We had a wonderful experience! Your go to person for the purchase of any shoes would be Alex ! Extremely kind and very informative and quite patient with all are requests. read more

My favorite hiking shoes are worn out and I have 4 or 5 pairs of Nike running shoes that I rotate around for hiking -- but it just doesn't quite feel like my favorite pair. Since I'm about to retire my favorite hiking shoes, I figured it was time to get some really good quality ones. I'm about to do two separate 12 mile hikes (not on the same day of course) and need to be sure I have the right shoes to see me through both quests. The reason why I chose Road Runner Sports was because they have a fitting system that measures your fitting preferences, cushioning, foot alignment, foot width, foot length -- basically, an entire measurement of your feet to pair you with the most comfortable shoes. It's assessed visually and through technology so the associate will walk you through the whole measuring process. Once the measurements are done, the computer automatically provides recommendations of the types of shoes to try on. In my case, my results came out "neutral" which means I don't need any specialized shoes for more stability, etc. Ian who is the nice young man who walked me through the whole session brought out about 10 different pairs for me to try on. He was very knowledgeable and offered great suggestions. While these guys carry quite a few brands, I ended up choosing to go with Brooks. It is on the more pricey side but the quality seems more durable and sturdy for strenuous walking. I couldn't decided between the navy blue and the grey with pink so I picked up both. I even became a member so I could receive small discounts and free shipping for online orders. Absolutely enjoyed my experience with these guys. Now, off to my first 24 miles with one of my new pairs of B's. read more

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Updating my review because I came back recently. I told Sherrene about my recent running experiences and she provided me with a variety of sock and shoe options. She and Corey were extremely professional, helpful, and caring. Despite an incredibly busy day, they always made it a point to check in with me and make sure all my questions were answered. I am extremely happy with my time at Road Runner and I honestly can't recommend Sherrene and Corey enough! read more

very nice. The staff was very friendly and made sure I received the discounts. I also liked that I could try on several pairs of shoes. read more

Israel assist my mom to choose the perfect shoe arch for her feet condition. He takes his time explaining and do some foot test for my mom To get the right shoes for her. read more

Kevin was incredible helpful and attentive. I couldn't have imagined having such a positive experience at a running store. Kevin made me aware of all my options and I never felt any pressure to spend extra. Ill be a customer here as long as I'm in the bay. Thanks Kevin! read more

The service was great! Suzette did a great job with the foot insole customization and she was patient and provided good recommendations for my running shoes! She was transparent about the membership as this was my first time and when I went for an exchange the 2nd week, she was able to use the cash rewards in my account! Highly recommended! read more

I'm writing this review today because of the team member Israel. Today I went in at 645pm!! (They close at7!) urgently looking for shoes for my training tomorrow at 5am, the shoes I ordered last week did not arrive on time and when I got home today I had to rush to buy some. We walked in and they were so busy!! I was just waiting patiently and Israel was helping 2 people and still acknowledged me and then helped us shortly after. He truly went out of his way and problem solved for me saving the day!! I'm truly so grateful for this experience because it shows there is still amazing people out there!! I work in retail and this experience has made me so happy! I will ask corporate to truly acknowledge how amazing he is, and I also will ensure to let management know!! read more

I've been happy with my purchase of shoes here multiple times but maybe because it was Campbell location. Today was terrible customer service, for a simple pick up and go it took forever. Wish it wasn't a wait for those who love what they want and simply want to pick up and go. I mean it's nice to have help if you don't know what you want. This place is so involved, no one is at register bc they're busy and the 2/3 team members here were rude and one was overtly so. Will be cancelling my membership. read more

Thank you Suzette , excellent service !!! We had a great experience at Road Runner Sports in Sunnyvale! My husband has been dealing with Achilles tendonitis and needed a good pair of supportive shoes. She was incredibly helpful and knowledgeable. She took the time to understand his needs and made the whole process easy and comfortable. Thanks to her expert guidance, we left with the perfect pair of shoes. Excellent service and a very smooth purchase--we'll definitely be back! read more

Wasn't acknowledged once. Came in and knew what pair i wanted and no associate could multitask guests. Just ended up leaving after like 20 minutes read more

Excellent, friendly service. I learned a lot about my feet ! Suzette was very knowledgeable and patient in helping me find the right shoe for my gait and feet. She used the 3D digital scan machine to analyze my feet - very interesting info about my arches and foot alignment - then she recommended the proper shoes for me. Suzette also made me a custom set of insoles. I could tell the difference in improving my stability and comfort while walking. You are awesome Suzette!! read more

Chris & Sherrene were amazing! They were very helpful, friendly, acknowledgable, & patient with our family (specifically me & my mom) when getting assessed. My mom has been having really bad knee pain & needed comfortable shoes to get her around. She is in her mid 70's. I appreciate that there was not any pressure to buy & they wanted to ensure we had a great experience & vit's. Definitely recommend checking them out! read more

My bf and I came in to get a foot scan and it was a very informative session. Claudia was super friendly, patient, and knowledgeable. She answered all our questions and explained the different shoe brands. She even bought a total of 8 pairs of shoes for both of us to try. It took us a while to make a decision but after a few jumps and jogs, my bf found his perfect pair of shoes. Claudia explained to me they don't carry size 5 or 5.5 in store or online but she still brought out the size 6 shoes for me to check out the style and comfort. I did find a pair I really liked but a little sad I couldn't purchase it on the spot but she informed me I can go on the shoe brand website to purchase my small shoe size. Just a little disappointed even their website doesn't carry the size 5/5.5 shoe I wanted (I'm a size 5 but wanted to at least try these two sizes to see which one is a better fit since size 6 was definitely too big). Overall, good experience and definitely recommend coming here to get a foot scan and learn about your feet and shoes! I just wish they carried additional shoe sizes to be a little more inclusive of small feet *ahem size 5/5.5 please* read more

Sherrene is very approachable, attentive, and has fantastic customer service! I felt well taken care of and she even gave me a recommendation when she overheard me asking my family about dinner :) read more

Really liked the customer service at Roadrunner sports Sunnyvale. Kevin was super friendly, answered all our questions, helped us try out various models and made sure we found the right fits. read more

Kevin was great hooked us up with a couple pairs of new shoes and helped us through the process

I was super excited to come here since I've been running for over 10 years. I did the fitment exam and was recommended stability shoes, so I tried on about 10 pairs of shoes that day. I bought the Asics Gt2000 in a 8.5 which is 1 full size larger than my regular 7.5 in women's due to recommendation that feet gets swollen while running. I ran on the treadmill with it and felt great. The next day when I ran with them, I started feeling immense pain in my right foot around the big toe area within 15 minutes and I've been in so much pain since then. It's been over two weeks and I still can't run at all due to the pain. I've never had foot pain before, so I'm extremely upset I have to go through this since I've been training for my marathon coming up in May and this is setting me back so much!! I can't even run at all! I had to go to the chiropractor due to this and I'm still limping and in pain. I wish I never went here and I wish I never bought these shoes. I can't even go to the store to return them, because I can barely walk. I messaged customer service and told them about my experience and guess what? NO RESPONSE. I feel like they don't care or don't want to deal with this. John and another younger guy there helped me and were kind and patient. The only star I would give is to them. I just wish Road Runner knew to add, "check toe restriction," of some sort as part of the fitment test, if this had been implemented, I would never be in this awful position. Toe pain is some of the most underrated injuries of all time and has put professional athletes out of their profession due to this. RR, Please take this seriously. read more