The service was great. The staff was polite and the place was clean. It was pretty busy but it wasn't loud & everyone seemed nice. There were clothes on clearance which had really good deals & I ended up buying a few costing less than $10. Same with shoes. I got a good pair for less than $30. read more

Fantastic selection of clothing. Pretty decent selection of shoes, but they don't have a wide spectrum of sizes, especially for kids. The value was exceptional, really good prices across the board, clothes, shoes, sports equipment, etc. The service was awful, the young lady was very rude at the front counter, making snide comments about my name, which took me aback. If you're looking for Puma gear this is the place to go though. read more

Great value prices and a culture of speed. The team was very helpful when trying on various shoes.

"I'm extremely disappointed with my recent experience at the puma store in Great Mall. The main part is they are selling used shoes with new tags and once they ask you for receipt and after seeing the receipt they took you as a joke , she said it doesn't look like you bought that 20 days before . Excuse me ! The receipt is in your hand and still you are questioning me and laughing on me , Really disappointed and they embarrassed me . To make matters worse, their return policy is a joke - they don't accept returns, which is ridiculous. On top of that, the staff has no manners and treats customers poorly. Save your money and shop elsewhere!" read more

The salesman (also the cashier) today was extremely rude and literally asked us to do the job he gets paid for. My husband took 1 sweatshirt out from the hanger to try it on and the attendant scorned, made faces and very impolitely asked us to hang the shirt back on the hanger. When we pointed out that it was rude, he literally laughed at us. The incident ruined our whole shopping experience. Store needs to do a better job at hiring attendants. read more

I like Puma's casual shoes. They are more stylish and very European, unlike the more popular Nike or Reebok. This location was not that busy and had a decent selection. read more

See all

Smaller selection. Super nice salesman helped me find basketball shoes in my size, which is unusual because apparently my feet are so freakishly big that nobody carries my size. The shoes listed for over $100, but I got them for $36. Anybody else hate the 'don't leave us hanging what else you got?' yelp prompt? Here is some more, yelp. I hate being an unpaid writer for your $3 Billion company! Without us, you'd be worthless! Anything more to add? Yes - I am about to come down to your headquarters and put my clown shoe up your assets! read more

I love Puma shoes especially the shoes with the soft tech paddings. I find the shoes here to be good quality and very comfortable but only if the soft tech is in the shoes. I made the first mistake of buying Puma Ferrari leather shoes. Those shoes aren't comfortable at all, no soft tech, and thin paddings. This store has been upgraded recently and it is very nice. I like the new look and it feels more modern. I do miss the older store as it was the one I was used too. Customer service has always been good. The staff is friendly and fast. This past Labor Day sale was crazy inside the store and the employees looked over worked. I guess that is to be expected when Puma store is having a great sale and people are off work. read more

this store has the rudest staff who will carry the attitude to insult customers if they don't read the fine lines of the read the policy hidden somewhere in the app that you cannot return good purchased using apple pay in store read more

I found a nice BLUE hat here while shopping today which is adjustable. When I asked the cashier if there was a discount today, he said buy one get one 50% off. He brought me the same BLUE hat, and I said let me go grab another one since I didn't want two of the BLUE hat. So when I got home, I find the BLUE hat I bought has a small scratch on it which I didn't notice at the time of purchase, so I think the cashier was deceitful in the fact that he gave me a damaged item when I told him I wanted to get another hat, a GREY one. I think since he brought two of the same BLUE hats, he probably saw one with the scratch, hope I wouldn't notice, (which I didn't inside the store, only when I got home), and then switched out one which wasn't damaged for the damaged one and the fact that there's no receipt in my bag either just makes it even more deceitful, and leaves a bad taste in my mouth. Maybe that's why people are moving towards shopping online these days, to avoid shady salespeople, like this guy. I won't be shopping here again, but i wanted to let others know, and warn them. The other hat I bought, GREY, was absolutely fine. So pretty shady if you ask me. Maybe since there are outlet stores here, you might have to double check your items here for no damages, and maybe not ask for help from the salespeople, at least not at this store. I just wanted to warn people though. I already have a hard time trusting people and I do think this act was deceitful and on purpose. read more

I recently went to the puma store in hope of finding a good pair of shoes at a discounted rate. When I arrived at the store I noticed just how busy it was. There was a long line from the register to the back of the store but it moved fairly quickly. I only liked one shoe style that was displayed, but they did not have my size on the shelf. I asked an employee named Rebecca for a certain size. She informed me that they were sold out. I then noticed shoes displayed on the wall up high, and asked if they had those in my size. Rebecca told me she would go check in the back. To my surprise she quickly returned with the shoes and they fit snug. I realized that they were a little too snug and wondered if they had a bigger size. I didn't want to bother Rebecca again, because it was extremely busy there, so I asked a male employee and he helped me. He found a shoe size that fit me. The two male employees working on the floor along with Rebecca were professional, friendly, and quick with their customer service. When I was paying for my shoes at the register, Gabriel applied a discount that I had in an email. He was very friendly, hospitable, and helpful. Even with the craziness of the busy and packed store, I was surprised to have received such great service from all the employees I encountered. read more

They take so god damm long ringing up people and there was a long line so no point in going there.

I went in today with All my family, we all made a big purchase and we were all in line. One of the cashiers took me on the other line and my family follow me OBVIOUSLY, since we came all together. I believe the manager Carlos was very rude and ask why we made 2 lines, he ask in such a NASTY way and he refused to help my other family members and said we had to go to the back of the line. He was very very aggressive when talking to me and also the way he treats his employees. The other young men were very nice and I feel bad for them having such a bad manager. He should be friendly and make customers feel welcome. Literally will never come back to this location. Also telling all my friends how racist and aggressive Carlos is!!!!! Puma please change your manager. I left home very unhappy. Kinda want to go back and return everything we bought!!!! read more

This PUMA store feels a bit on the smaller side. There are always sales though so the price on the price tag is never really what you are paying. If you are, something's wrong! My rating is not super high here. The variety of pants for women is not great. My friend tried on a pair of basketball shorts but he found some dirty napkins in the shorts' pockets. Ew? Gross? read more

I'd like to express my one of the best experience I recently got from my shopping in Puma Store at Great Mall (San Jose) and highlight the work of two people there (Philysha and Sam). I was a very impressed by the fabulous and great job the store staff which gave me feeling High-End Signature Brand Store. Again, I cannot thank Philysha and Sam enough for their professionalism, knowledge and a true desire to help with all my shopping needs. I have no doubt that I will come back to the store with my family again and again in the future. I will make sure to suggest the store all my business partners to help get the best clientele. Thank you. read more

Better staff, new product and new manager. The customer service is a focus and the price points are on fire. read more

See all

I was at this location over the weekend, and though there were nearly two dozen shoppers in line, there was only one cashier. At first, it seemed like there were two cashiers, but the second one was the store manager, who raised her voice at a shopper who was next in line that dared to walk up to her cash register, loudly proclaiming she was the manager, and she was at the cash register solely to process returns, and gave him an unfriendly look. The shopper was taken aback, placed his items on a nearby shelf, and left the store. Each time this manager was asked to open up a second register for purchases (I saw a few customers approach her about this), she declared that she only processed returns and would not be ringing up purchases. I saw more customers walk out. The manager stood at the second register, talking and giggling on her headset. She was talking about upcoming events and how they hadn't reached their sales goals yet, and said that she was working hard on the sales goals. The clothing and accessories were not well organized, and the sales signs were misleading. There was a large 50% Off sign on the shelf containing Puma handbags (co-branded with Ferrari), and the customers in front of me found out at checkout that the handbags were 30% Off instead. When I purchased a tote that had retail price of $86 for $60.20 (before tax), the cashier accidentally closed the cash drawer before she gave me my change. She had to call the manager over (who by then was walking around the store talking on her headset, not paying attention to shoppers) to open the cash drawer. The manager was very annoyed, and she let the cashier know it, even though the cashier had already apologized twice. The manager opened the cash drawer and left the register area in a huff. The cashier was friendly to everyone, and thanked shoppers for their business. The selection of clothing, shoes, and bags was not that good. read more

This girls have so much attitude I asked questions and they keep saying omg again What the hell Teach this girls customer service please read more

I would have put 3 or 4 stars if it wasn't the employee. He was a tall Asian male with a funky hair cut with dark red highlights in them. He never helped out his co-worker. There was a long line. He did was folding jackets and socialize with people he knows. The co-worker had a return. She couldn't do the return. So she called the Asian Male over to do the return. Once the return was done. We walked up he said no this register is closed. There were people behind me waiting to be ringed up. What kind of service is this when you are not providing "Customer Service". The Asian Male needs to be coached on customer service. You don't treat customers like that dude you just don't. There were good sales at this place. But that tall Asian Male ruined my experience at this place. Hell no next time. read more

Huge discounts but it is hit or miss. I stop by every time I'm at the great mall just to see. Got a great hat for 18$!

This place constantly sells items at 50% off! It's a great deal for puma bags and shoes for puma enthusiasts. I'm just incredibly disappointed that they never have the El Reys that i'm looking for (the black ones). read more

PUMA - Shoe Stores Near Me - Milpitas, California

See all

Just wanted to share my awesome experience. The store manager Rebecca was very helpful and pleasant and patient great customer service very very I'm impressed thank you keep up the great work. read more

Big store and excellent customer support. I was looking for a pair of sneakers for my daughter. Rocio is very helpful is giving me multiple recommendations. She tries to get me the right size and also giving me some options. She is also supporting multiple customers at the same time. Thank you. Great store. Good employees!! read more

Showed up last night at 6:45pm with door locked and employee inside shaking his head no as we tried to open the door to enter. The store is open until 7pm. There were at least two employees inside. Saw them walking out shortly after at 6:55pm when we were leaving another store. Unfortunate that we could not so business there after driving 30 minutes to get there. read more

Joseph THE SUPER STAR was a SUPERIOR example of an excellent SERVICE at #Puma in the #GreatMall He greeted me as soon as he saw me and ask me if I need help each time I needed help. I let him know I really liked a pair of shoes on clearance that was not my size & he offered to go to the back to double check if they had my size. Joseph the SUPER STAR had came out with my size of the shoe I wanted . He was super sweet and helpful, can tell he has a Great spirit! Puma is lucky to have him, he makes you want to go back and shop. Happy customer! read more

Nothing too special. I found a few good deals on soccer team shirts. Shoes were very picked over with not a great variety and sizes.

I haven't seen anything that special lately at this store. I wouldn't mind getting more Ferrari items if they have bigger sizes to accomodate my voluptuous body. read more

I love Pumas! This store has awesome sales (20%-50% off!), my only complaint is they never seem to have my size in the shoes I want (I'm 8 1/2 Women) but I always end up walking out with some thing anyways hehe read more

I was shopping at the great mall and I had a super annoying experience like always because it's so busy and everyone hates their job. But then I went into puma and Lauren was very helpful. She listened to what I was looking for and found it for me under my budget! She knew all the product really well and it made the transaction super smooth unlike the rest of my day. I'll deff come back to this location read more

Matt needed shoes. The heels of the Puma shoes he got last year is starting to thin due to extensive wear (and also he just walks funny). I've never seen this before... it looks like his heels were about to dig a hole into the rubber sole. Insane! Since he's a fan of the Puma shoes, we decided to come to the outlet and see if we could scout out a pair of two for him and his funky feet. We struck gold when everything in the store was on sale! 40% - 60% off! The sales representatives were very professional and helpful, and the cashiers were friendly and prompt, making this pre-holiday-season shopping experience quite a pleasure. Matt got a pair of shoes for $25 and a sweater for $20. The prices are good here! read more

Place is awesome and has the best deals on puma clothes anywhere in NorCal. I've been going there for years and have always gotten great deals. Almost all the shoes for my two kids came from this store and the light ups are always popular. The bad reviews probably have more to do with the reviewer than the service although some are obviously warranted. It's the great mall folks, what do you expect, my kids Peed in line one time at the Puma store it was awesome but not the employees fault, it was mine. You're obviously not gonna be getting folks with PhD's punching a cash register, they're going to be high school kids and folks who aren't staying there for the rest of their lives. Same thing applies to basically the rest of the great Mall in general, either you're there for the good deals, or you're one of the old people walking laps in the morning, period. read more

Horrible customer service. The sales staff literally made me feel like I was bothering them for wanting to purchase things. I took three items into the dressing room and afterwards, decided to purchase two of the items. I left the dressing room and handed the unwanted item to the worker (seemed like the supervisor) who was working there. She literally asked me to not hand the item to her and put the item back where I got it from. WTF? I told her that I would just leave the item in the dressing room then, at which point, she let out a big sigh and said "fine, I'll put it back.". Ok, whatever. So I take the items upfront and I know that I got the items off the 50% OFF rack. One item rang up correctly but the 2nd item did not. I told the cashier that I should get 50% off on the 2nd item as well but she told me that she couldn't do anything about how it rings up. So I told her to cancel the item, at which point, I can see her totally making a frowny face and getting upset because now I am making her do extra "work". What is wrong with these people? read more

Never have I seen a "supervisor" handle a customer service situation with physical threats. This weekend I witnessed an altercation that escalated quickly into a full on argument. A customer (who may have had some mental impairment) was trying to return an item. As the "supervisor" quickly lost her patients she raised her voice louder and louder to enough to catch my attention at the rear of the store. It was though their team bullied this poor gentleman out of his return and out of their store. I should have video taped it and blasted it on youtube. Not my first time dealing w professionalism (or lack there of) in this ghetto high school ran store. read more