I went to the Irondequoit store with a straightforward project, replacing running rigging on my…read moreCatalina 18 sailboat. The "gentleman" that waited on me was disinterested, rather dismissive -- "oh, we don't do that" -- even though there was a wall full of the appropriate materials on the wall in the store. When I asked him for a price, he was curt and made no effort to understand my needs. That will be my LAST visit to West Marine, and I plan to share my experience with friends, family.

Great staff and well stocked Marine Store. I frequent here for anything from small hardware to…read moreexpensive parts. Tons of new products and the stuff is of good quality. Huge array of boating products and pretty much the 1 stop shop for this area.

The retail storefront for this business -- 2195 Monroe Ave -- is empty and there are For Lease…read moresigns are in the window. I suspect the business has closed. Wasted trip. Perhaps they are an e-tailer now. I found one reference from April 2019 that BSN Sports had acquired Valenti Sports.

I happened upon Valenti Sports during my foray into local-only Christmas shopping (which is a ton…read moreof legwork, btw!). They didn't have exactly what I was looking for, but I'm super psyched to have discovered a nearby alternative to Dicks. It's a small-ish store absolutely PACKED with gear. Everything you need to play lacrosse, soccer, and an entire wall full of paddleball -- which apparently started in Rochester, who knew? If you told me Valenti Sports was the preeminent paddleball shop in the world, I would not question that. Since this place has an obvious focus on sports that are popular locally, I was a little surprised that I didn't find anything for disc golf. I'll just leave that one hanging out there in the Great Suggestion Box That Is Yelp. Definitely a great place for outfitting an athlete, but lacking typical gifty stuff -- such as lawn games, toys, jerseys and team gear. Several (non-pushy) salespeople asked if we needed help; this seems to be a place to go when you're on a mission -- "I'm looking for soccer cleats" or "my daughter wants to try out for the lacrosse team, what will she need?" We didn't grab anything during our visit, but I'll be back -- I am in want of a pair of indoor soccer cleats. And a soccer ball. And some athletic ability, but I'm afraid they might be fresh out of that.

One drop and the racquet cracked. Have the same racquet that I bought from babolat and no problems…read more Saw a deal and got what I paid for. Customer service person laughed because I asked about a warrant. wouldn't recommend this company!

I was looking for a new pickleball paddle, and I used their demo program to test out several over…read morethe course of a couple of weeks. The staff there was so helpful, and listened to everything I told them about my playing style and what I was looking for. They knew the ins and outs of every product they sold, and were able to show me lots of options based on the feedback I had after each round of demos. I ended up with the perfect paddle for me, at a price that beat the internet, and with much better service than you'd ever get when buying blind. I'll definitely be back for my next one!

Excellent Experience. Needed hockey skates. They recommended what I needed, adjusted the boot for…read moremy foot no charge,sharpened them, great prices and knowledgeable staff. I would go back any time I need additional equipment. Local store-forget the chain stores.

Signed our middle son up fora learn to skate program and we needed a helmet and knee pads to…read morestart. Naturally we went to dicks first like anyone else would. Got there and they were not helpful at all. So I had a genius idea of going across the street to locker room sports. I'm glad we did. The young gentleman behind the counter helped us out with sizes and fitment. I would highly recommend coming here very knowledgeable staff and good selections

If I could give the Deep End a zero I would...when calling to inquire about a refund due to late…read moreshipments on suits, I was immediately interrupted and told not going to happen. When giving reasoning why a full or partial refund would be appropriate I was hung up on. Having swimmers over the years, this used to be a reputable business, however, given the current situation and attitude towards the customers, I would say you are better off using an online service. The days of their quality customer service are a thing of the past.

These ladies were amazing in their customer service! They treated me and my grandma with respect,…read moreand got me the tech suit I needed for states. Also, I gained a lot more confidence in myself as soon as I out the tech suit on. These ladies were super supportive as well as friendly.

There are few companies that provide such excellent customer service that make me want to write…read moreabout it. Redwing is one of those companies and the Redwing store in Southtown Plaza is a shining example of incredible customer service. I have purchased several pairs of Redwings and enjoy my experience every time I go to the Southtown Store. Craig is a sales consultant there who has helped me find the perfect shoes each time. In addition to great sales service, they provide free cleaning and service for your boots to help maintain your investment. If you're going to purchase a pair of shoes or boots, make sure you stop by Redwing at Southtown first. They make it worth your time.

I do not know what's going on in this store these days I have been shopping here for years! High…read morequality products every purchase I have made. My low rating comes from a newer sales associate. I asked for my boot a 9.5 w and he brought me out a 9.5 reg and a 9w stating they run big... My gut said walking into this place in Redwings boots 9.5wide I should be leaving with the same size...the sales guy a younger man gave an attitude of come on you won't even try so I did my foot wouldn't even come close to making it... I handed the boots back and stated nope these won't do. I said no twice and he just got pushy stating look at this toe! Look are you sure.... I said No again and he started in again when I raised my voice and f bombed how many effing times do you have to hear the word No! He got all defensive and said I only heard it twice. This individual became more insistent I didn't think you saying no would be that big of a deal! Listen those boots have to go on my feet and worn for 8-16 hours a day not his I walked out no boots purchased! Money was not a issue yesterday service was! Good boots in a harsh stress laden environment mean everything ! But guess what so does service!!

I have been shopping at Chico's once or twice a year since they opened in Pittsford plaza I have…read morealways found the staff to be very helpful. When I shop I dont like someone hanging on my every move and appreciate my ability to browse. The women at Chico's are a great mix and seem to know when to approach. Not pushy, helpful, and honest if it looks good when asked. Clothes are outstanding, especially the travelers collection. Wear And wash well. Highly recommend if living Rochester and looking for quality up to date fashionable clothes for business and casual.

I've shopped at Chico's for my wife for several years. While the Greece, NY store is closer, I do…read morenow travel the extra distance to shop in Pittsford. Both the assistant manager and store manager know me by name, although I, more regularly, deal with Cynthia than I do Patrice. Today, I didn't start on the right foot with being confused by text messages and emails and online only versus store sales. I was prepared to buy several of one type of tank. I did leave the store to check online and call customer support. I was so ably served by both Brittania and supervisor, Kendra, over the phone. Kendra encouraged me to go back in the store as I said I want this store to get credit for an in-store sale. When I spoke with Patrice and explained to her what Kendra would do for me, she immediately said that she would honor that. I was treated kindly, respectfully, and more than fairly, and I sincerely thank Patrice, the store manager, and encourage folks to shop at Chico's in Pittsford.

The staff were extremely unhelpful I took my e-bike in to…read morefix a flat tire The gentleman at the front counter was extremely gruff and said that there will be an up charge of $85 just because I had not bought the bike from them. I had no choice to get the tire fixed at their shop as I did not want to lug the bike around Next day was just as bad as the next counter person said that they are 'no nonsense' and don't like people coming in if they have not bought the bike from them. That is one sure way of turning business away, as I was thinking of buying another bike from them. Please stay away from this place. There are plenty of other bike shops with extremely pleasant staff and great customer service

Lots of bikes. Not a lot of help. Was the only one in there for over 10 minutes and not a single…read moreperson in sight tried to help me.