Sales worker knew exactly what I was looking for. I got the items I was looking for and asked her…read moreif more were available at other area Big 5 stores. I've shopped at Big 5 for several years and plan to do so in the future.

I went to Big 5 to get some running shoes and the customer service was great. I was greeted when I…read morewalked into the store and the tall male employee was knowledgeable about the shoe selection. Overall will be shopping here in the future.

The woman working the register had her mask on her chin not covering her nose or mouth. The manager…read moreopened the other register to help us. When I mentioned how she was "wearing" the mask he ignored me so I mentioned it again. He said she had breathing problems, to which I replied that she should not be working with the public if she can't mask. This pandemic is never going away if we don't observe the proven measures to take. Masks matter. Duane the manager has lost my business. Now to write corporate.

We went to buy shoes and Christmas gifts. The restrooms weren't open so we decided to get the shoes…read moreand leave. The cashier asked if we found everything and we said we didn't have a chance because we need to use the restroom. She said, 'That's ok' like they didn't need our money anyway. We did not buy the shoes and left.

Today, on this Monday, March 03, 2025, I stumbled upon a truly exceptional afternoon at this store…read morein Oly that exceeded my expectations. From the moment we stepped inside, we were warmly welcomed with genuine smiles and greetings. Every person we encountered seemed to spred a sense of joy and happiness. When we were searching for free weights, a helpful staff member guided us to the right section. Another young man proactively offered his assistance, going above and beyond to find the perfect weights and even a weight stand. This store's commitment to outstanding customer service and friendliness is truly inspiring. Kudos to the best customer service down to the cashier that rang us up! The store is so well organized, clean and has mall parking! My favorite sporting goods store!

Tim Steacy took great care of all my needs. This is the first time I've gone there and found out…read morethey had exactly what I wanted but not my size. He came to me to unlock their fitting room. The one I came across was too big for me. I went back to him and did search to see if another location had it. He came across one and ordered it. I just got it as promised and I love it. Tim treated me with respect and courtesy. If you have any questions or issues go to him. He works right there at their golfing section. Believe me, you won't regret it. The value of the shirt I got is perfect.

So happy that Olympia is supporting Olympia Gear Exchange. Jared is great with customer service…read more He is supporting the environment with his recycling products. I have continuously referred this small business.

Love this place for high quality used gear. Kayaker, hiker, camper who has always found high…read morequality brands at great prices. Super friendly and great service. Highly recommend! 5

Amazing place that I've come to appreciate more and more over that last half year or so that I've…read morebeen running. I'm usually intimidated by specialized stores, especially when I'm new to something, but I was made to feel so welcome here. Kurt helped me get into my first pair of running shoes. He was patient and knowledgeable, no sales pressure at all, and offered a lot to think about when I was being indecisive. I had been wearing random athletic-esque shoes for my recreational jogging, and running shoes made all the difference! I was worried the shoes would have a higher retail markup because it's a smaller store but they were just at regular retail price. Yes, maybe I could have saved a few dollars using a coupon at rei or something, but I wouldn't have been able to run around the spacious interior and I wouldn't have felt comfortable spending over an hour trying on possibly every shoe they have in multiple sizes multiple times. That was more than worth the nominal savings to feel confident in my purchase. But even if I wasn't, they let you exchange used shoes within a month if they aren't working out for you. The other thing I appreciate most about them is how present they are in the local running community. They sponsor a run club and a training group that I joined and for the last race we ran, they sponsored free photo downloads from the race! During the training, we often met inside the store hours before they were open, which was so nice on cold mornings. I'm so happy there's a store in our area that's so supportive for long-time and beginner runners alike. Great place to get your first or hundredth pair of shoes.

What a tremendous experience. We haven't been in since it switched over from South Sound Running to…read moreFleet Feet, so it's been a while. We were immediately greeted by Maja (pronounced Maya) and she got us started with some scans of our feet in order to narrow down the selection to our optimal choices. My wife and I have peculiar feet sizes, and Maja made it feel easy. She kept getting us different colors, widths, etc and never once seemed overwhelmed or exhausted in the process. She laughed a lot and made us feel incredibly comfortable. Don't hesitate to pop in for new athletic shoes. Spending a little time to experience Maja's customer service and get settled into the absolutely correct shoe for your foot will be worth it!

Dropped by to browse around and see if there were any good deals on apparel, fishing gear and…read morefirearms. Found a few clothing items, and hats I liked. The store was clean, very organized and well stocked in inventory. Got to walk around both floors and had a chance to get some things that looked interesting. Enjoyed my short shopping experience!

Only two stars because they have made returning products easy-- too bad they make buying them so…read moredifficult. Gun counter takes forever, they screw paperwork up all the time, and they are condescending. Cancelled a Glock because I got one for a gift, got a plinker instead-- the dude literally laughed in my face and acted like I was pathetic for not wanting the 9mm even though I have plenty. Salesmen don't ridicule customers who are buying the products they sell. That's beyond stupid business practices. Old fat bald white mustachioed man working in the boat section is a total ass. I asked about tandem kayaks and he rolled his eyes and told me they don't make tandem kayaks. I had to ask "then what's in my garage right now?!" Idiots treating customers like idiots. At this point I believe this store is just a way to keep rednecks poor and they treat you like that.

Took in an item for repair and was told one week but it was much longer so I wrote a bad review…read more The owner contacted me and i appreciated it a lot and because of that I changed my rating.

This repair facility goes out of their way to please customers. The owner is an understanding…read morefamily man that always goes above and beyond. We have always had success with our purchases. Highly recommended!

I don't know what has happened to this store in Lacey, I just came out frustrated because the only…read moregirl out on the floor was very unhelpful and rude. When I used to enter here I would be greeted and helped. It's a shame this store has gotten to be like this. I don't think I'll ever come back here again. It's become a sorry store in my book.

First visit to a Famous Footwear yesterday (14APR19) and it was this one. I'm not much of a "shoe…read moreperson", not a #sneakerhead (I usually wear shoes until they fall off of my feet), just stopped in looking for some new slippers and was pleasantly surprised to find out that this wasn't the *generic brand* outlet that I was expecting, but actually had legit shoes that I would sport on the daily, whether for work, business, or casually. The staff at the location was just my style. They didn't bother me while I was browsing, but were more than happy to help out when I had a question or needed some assistance, even though they looked to be constantly busy, buzzing around. Very cool of them. While I didn't find slippers that were right for me, I did end up walking out with new Adidas, and for a great price with their BOGO deal. These are the first shoes that I've bought in about 6 years or so I'm pretty happy, and will more than likely be a return customer here.