Reasonable rental rates for wheelchair and shower chair. Friendly staff. I just needed a 2 week…read morerental for my mom and they were very helpful.

such amazing humans work here. SO friendly, understanding and fun to work with on a very small…read moreissue that they gave as much attention and importance as any other. GO HERE if you need anything or need help with fixing anything.

Customer service is awful! I came in asking about some…read morereplacement wheels for my friend's walker and the woman behind the counter told me they do not carry them. So I proceeded toward the new walkers in the store and she asked me what was the brand of ,the old walker. When I told her she told me they did not have that brand bcs they were not well made, so I kept on walking towards the walkers and she kept telling me in a louder voice they did not carry them. I turned around and said: I got you, but I am not looking for the same brand... she mummble something and never got up and walked to show me the new walkers... NO WONDER THERE IS NO ONE IN THE STORE!!!

Never answer the phone. Seem to push a specific face mask. Front desk not always manedread more

The team at Performance Home Medical went above and beyond to help me today. This is what exemplary…read morecustomer service should be modeled after. They showed understanding of my complex situation and handled it with friendliness and professionalism.

Never. First the RT never checked why I was there. After…read moreestablishing I was there for a mask fit, we proceeded and found a mask that worked better than the one I had been using. As part of the service we went on to check my machine. She noted everything in the chart was not what was on my machine. Nor was my machine registered with ResMed. She strongly suggested (implied?) that I contact my Dr and get it right. After a very uncomfortable dialogue she FINALLY asked my date of birth. (I had given all that information over the phone when I made the appointment and again when I checked in that day). All along she had been looking at a different patient's chart. She never apologized, all I remember her saying was "we'd better get you in our system). I should've gotten the equipment for free with an apology.

I thought my husband would benefit from from a stand up walker but as it turned out, both of his…read morecaregiver and the hospice nurse said this standup walker wouldn't work for him. Today I returned for a full refund. They offer a full refund it doesn't work for the patient within 30 days!! A great policy for the buyer who might not know what will work for their loved one. Thank you MedSupply!!

My wife is recovering from mastectomy surgery. You are sent home with some supplies to manage the…read morewound but not enough to cover the full time of the recovery A trip or two to pharmacies found they do not carry surgical supplies. So I went a medical supply store who said they carried wound dressings. They don't. Most only carry "appliances" like walkers, chairs, canes etc. One store gave me a list of medical supply stores and the last one I tried was MyMedSupplies To my relief, they had exactly what is needed to maintain my wife's surgical wound. The lady who helped me knew what I was talking about and helped me pick the item needed. Like MacArthur - I will return!

The customer service here is incredibly BAD! My doctor called in a prescription for a walking boot…read more I came in with one already on, and was asked by the front desk lady (who was incredibly rude) what size it was. I told her, and she came back, tossed a boot wrapped in plastic on the counter, and told me my total. Thinking that's just what happens when I pay with cash, I paid, and walked out. Went home, put on my new boot, and it was the wrong type. Called them the next day and explained the situation. They told me I could come in on Monday to return for a refund since she did not try it on. Came in on Monday, and met with the Customer Service Manager and Jim, Jim was the only one who was pleasant. The CSR Manager actually told me to remove the hair that was on the boot because "I can't resell it like this!" Then they told me that the front desk lady told them she offered to try it on, and I refused. I flat out told them she lied, in which she then started yelling at me telling me she did not. Unbelievable! On the paperwork they had to send to corporate in order to refund me my money, they wrote the reason I returned the boot was because I "didn't like it." So again, THEY LIED! I will be letting corporate know.

When this was the TRUE Kirk's and Kirk owned and ran it this was a superior pharmacy and medical…read moresupply vendor. Kirk was ALWAYS kind to me and asked how my family was doing. I'm giving 5 stars based on Kirk and how he ran his shop. I don't know about now. I know Kirk has retired and the shop has moved. Here's to Kirk !!! High Five Kirk!!!!

They are pretty awful, always overcharge and double charge me. Call me a lot and leave voice…read moremessages to order more supplies, I'll order when I need thank you. Lots of emails to reorder as well.

I have been paying (Overpaying actually) and still getting bills for hundreds of dollars…read more Calling their billing department is a nightmare. They refuse to listen to you try to sell you things you don't need. Today I called them for 45 minutes got a run around they never explained why they were not billing my insurance plus they had my insurance information wrong as well so naturally I am left holding the bag. I am so glad I cancelled my service with them