I found their customer service to be excellent, especially from Sylvia in the Women's department and Domini in the Jo Malone section of the fragrance department. This is my new favorite department store. Their sales are great. read more

Use it or lose it I'd say lose it!!!! Went to the shoe department to buy a birthday gift. Typically the girls open the boxes up and show you the shoes and make sure they're the same size. This time the girl didn't open them at all. She just gave us the box rung my husband up and we walked out. By the time we got home which was 45 minutes away I opened the box up, and the shoes were dirty and had been used. The white souls look like they had been walked in the dirt with. When I called the girl back, she acted so nonchalant as if it happens. Those were her exact words oh, I'm sorry, it happens. I can only imagine what this girl's feet look like and if she wears dirty shoes and is OK with it. I do not recommend this place but if you do go to the shoe department, check the shoes before you purchase them. read more

Dillard's - Brand new dirty used shoes from Dillards... Yuck!!! - Department Stores Near Me - Stockton, California

I had a very disappointing experience shopping at Dillard's in Stockton. I drove all the way from Concord specifically to purchase four pairs of shoes I saw online. I paid full price for all four pairs, and the very next day every pair went on sale. Since I had never shopped at Dillard's before, I assumed they offered price adjustments like many other major retailers. I made the drive back to the store, only to be told they do not offer price adjustments. Instead, I was told I would have to return the shoes, wait until the next day, and then come back to repurchase them at the sale price. That policy makes no sense. If my size had sold out while I was waiting, I would have missed out on the sale completely. What was even more frustrating is that no one informed me of this policy when I made my purchase. Between the unnecessary extra trip, the wasted gas, and the inconvenience, this experience left a bad impression. I understand that every store has its own policies, but I believe customers should be made aware of important policies like this before making a large purchase. If you're planning to shop at Dillard's, I highly recommend reading their pricing and return policies before you buy so you know exactly what to expect. read more

This review is for the PURSE DEPARTMENT only. Came here prepared to purchase a $300 purse. Two "workers" were standing at the counter chit-chatting and laughing. We stood about 8 feet from them looking at the purse for TWENTY-FIVE minutes. They never once acknowledged our presence; never asked if we needed any help; if we had any questions - nothing. However they were very excited to engage with each other, sharing photos on their phones, giggling, etc. They clearly come to "work" to socialize. At one point, one of them even passed right by us and looked at us, but said nothing. Then she went back to laughing and talking with her friend. A third one - a very tall woman later joined, and did not speak to us, or acknowledge our presence either. I REALLY have an aversion to not being acknowledged in a store, especially when I'm making an expensive purchase. So, needless to say, I did not purchase the purse. I will buy the same item online from the purse company - not Dillards. Ironically, or maybe not, after we walked away, they meandered over to the area where we had stood all of that time. See attached photo of the "workers" laughing and talking on their phones. read more

Dillard's - The two "workers," laughing and talking, who never acknowledged us in the TWENTY-FIVE minutes we stood a few feet away from them. - Department Stores Near Me - Stockton, California

it was my first time in Dillard's, and it was a good first time experience. you can find all types of high end clothing, jewelry and house items too. it is very similar to a Macys! service is nice, with free cologne samples before your entrance into the main mall read more

Dillard's - outside view - Department Stores Near Me - Stockton, California

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Workers are always very snooty everytime I visit. For the past 10 years, every experience I have in here is a bad one. Not helpful, judgemental. You have to look a certain way in order to get respect here. Not an old white women, youre not treated equal. read more

I had the worst retail experience I have ever had in my 41 years. I bought a Coach tiger beaded tabby purse, and a Coach snake beaded Tabby purse. The tiger had a loose bead and thread, and the snake had loose thread. When I tried to return them, they said no to the tiger, because I used it once even though it was clearly defective. And they wouldn't even let me return the snake, even though I never used it. I spoke to the store manager, Marissa, who told me to call corporate. They said I could send the purse in to the Dillards warehouse. However, I don't even know if I could send it there because Marissa without my permission colored the proof of purchase sticker with red marker. She did that to both purses. I do not recommend buying any Coach purses from Dillards or any product in general. They do not value the customer, and if you notice a defect after you remove the tag, even if you save everything, they won't return it even when it's well within the 30 days. So if you buy a defective item unknowingly because you didn't notice the defect at the time, they will not honor that return. I don't know of any store where they can get away with this kind of fraud. I will never purchase anything from Dillards ever again online or otherwise. read more

Dillard's - Department Stores Near Me - Stockton, California

Walking in this store feels like you stepped back into the year 1995. This store does have a great assortment of clothing and shoes, for both men and women. My husband prefers Dillards men's over Macys any day. Customer service is excellent, never had any issues finding employees or checking out. It's very hard to find any decent clothing in the Central Valley. Shopping usually means a drive to the Bay Area, or Roseville Galleria. The beauty department could really use an update. It's very dark and half of the counters just look old and dingy. Dillards please update this store!! If it was brought into the 21st century, this would be the best store in the valley. read more

Bought a suit didn't need it after all and had the receipt to return it and they refused saying it smelled and looks used but was never taken out of the bag read more

Went shopping the day before Mother's Day great!Service was excellent. Shoe selection was great. Clothing was fabulous. I spent a lot of money on two tops because they fit me perfect and looked great on. They had a great sale on costume jewelry. read more

This is the nearest Dillard's to the Bay Area and it's pretty much just your average anchor store that fills up a medium sized mall. In terms of the location this place is pretty much ideal because it's in the part of Stockton that leads to a big road (Hammer Ave). If you want to explore the rest of the mall, Dillard's is the place to go. I saw the women's shoes section, about half of the shoes are on the meh side and are not that good looking. Feels like they are made carelessly. The clothes are not as good as Macys too. Drawbacks: The prices here are much more higher than Macys so if you are broke the best idea is to avoid buying anything here. The workers that are here look very stony and pretty much disinterested in their job. If you want the Spirit Airlines of retail then you pretty much found it here. read more

Wonderful customer service in the Lancôme area and the men's big and tall area. Store was clean and well stocked. Loved all the Christmas decor they had. Definitely will return read more

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Dillard's has a great selection of men's, women's, and children's clothing. They also have a decent selection of big and tall men's clothing. The cosmetic department has great sales people, especially Clinique. I can usually find what I'm looking for. They have good inventory! Stockton is lucky to have this department store in a time where others are closing. read more

Pricey place to shop but have good sales and quality name brand merchandise. Sad they didn't have their traditional New Year's Day sale but it is what it is and I understand as it gets crazy packed. We need to lower the spread of the virus and they are being responsible even tho it will hurt their sales. Lots of parking here and excellent customer service. read more

Dillard's - No sale this year. Ugh covid - Department Stores Near Me - Stockton, California

Roxanna at the sunglasses counter was so nice and her customer service was amazing she helped us find the perfect gift and happily assisted us in jewlery as well! She even went above and beyond checking to make sure the case that came with our sunglasses had all the appropriate extras! Thank you so much Roxana ! read more

I just want to say that I will bring buying all my makeup for me to guys because of one of your employees that does make up her name is Les, Beisls not only when she respectful kind of helping she definitely made my experience there you should definitely give her a raise read more

Dillard's is one of the higher end department stores in Stockton CA. I luv shopping here. They carry designers (free people, Vince Camuto, Antonio Melani, Calvin Klein) women's clothes, shoes, purses, jewelry, etc. They do have occasional sales with considerable price reductions. My favorite sections are the social dress, shoes, and accessories. They carry varying dress styles (formal, cocktail, work, casual) in juniors and women's sizing. The inventory increases during prom season. Quality material, beautiful designs, and unique styles. The main shoe department is for women while the men's shoes are located in menswear. Tons of women's styles and brands from the fashionable nonsensical stilettos to comfort walk abouts. The accessories are right next to the shoe department. Belts, hats, scarves, shawls, clutches... I have had no issues with the staff that I've encountered on my numerous visits. They have all been helpful and friendly. #dillardsdepartmentstorestockton read more

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The first thought that comes to my mind when I think of Dillard's is elegance, a very well put together outfit that is in the now with all the latest fashion trends. Sure it's pricy, but you know they're pieces that will last awhile and will look very presentable as well! A couple weeks back I stopped in to pick out some jewelry to go with my bridesmaid's dress for my sister's wedding. The woman who assisted me was very helpful with finding a bracelet to match the chandelier earrings I chose, on wedding day after wearing it my wrist being so tiny, it was a bit big, but it went with my bridesmaid's dress perfectly! As well as the earrings, although I had to switch the earring backs with another pair I had on since the earrings fell off of my ear lobes whenever I walked. I would recommend checking out this store, they have everything you need to make your celebration or date night out a memorable one, I'll be back despite the mishap! read more

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8/18/2019: If I had to choose which Dillard's I would shop regularly, it would be the Reno Store location because this location didn't have the top brands' inventory merchandise like the Reno Store. In fact, I was clearly disappointed by the merchandise displayed, the lack of sizes, and the styles weren't top designer brands like the designer brands I noted at the Reno location. I walked throughout the entire store thinking the store is a "B" Store almost "C" Store inventory with more repeating displays which was a complete turn-off! I shrugged my shoulders and sighed wondering why I wasted my time visiting this Dillard's Store location. I took one photo and one photo only: That's how bored I was shopping at this store. Sad. I asked for help and customer assistance was severely lacking. I will never return shopping at this store-EVER. read more

Dillard's - 8/18/2019: Checked in-Robes=$147.00. - Department Stores Near Me - Stockton, California

This is a great store, very clean and neat, well planned. I like their clothes and their prices are reasonable! read more

Simply the worst they will send back a defective item in the mail after you returned it (defective a duvet with a tear in it!) And not refund you claiming it did not arrive in time. I sent it in plenty of time but the mail must have held it up. So sickening. It showed up again on my porch I could not believe it! I would NEVER EVER SHOP HERE AGAIN read more

I received an offer for bra sizing with Wailcol (a bra brand. I know I spelled it wrong). I scheduled my appointment for 12:00 pm. I received a call in the morning from Mary (manager of lingerie department) to confirm my appointment. She said I could bring a friend. Good!! Because I was going to anyway. Both of us had recently lost weight and were swimming in our bras. My friend had gone to a Secret place a month or so ago to be fitted. And spent a lot of $$$ and they don't fit properly. Mine were several pounds ago. We got such amazing fittings from Mary. She is an excellent Manager, also excellent with her customer service. In all my years of life I have never had a bra fitting that was so good. 5 points that need to be precise in the fitting and Mary did just that. She is an amazing attribute to this store, as well as her staff in this department. Thank you for your excellent service. read more

I stopped by Dillards's to buy a couple hundred dollars worth of gift cards. I paid $9.00 for the 2 cards to be Christmas wrapped. I knew that in the past, the store would charge a nominal fee to mail the box. The lady said that they no longer offer that service. I was disappointed . read more

Dillards has a very nice shoe section along with some higher end handbags. We've always had great customer service, especially in the men's department. read more

Never buy anything from them they will take money off your credit card and then cancel the order and then let the credit card settle and you have to talk to several incompetent representatives before you have to get your bank involved to get your money back. They are thieves.!!!!!!! read more

For 20 years I have been shopping at Dillards and I have nothing but accolades for products, customer service, store appearance, pricing and great sales (especially shoe sales!). I also shop online and have always received products timely and well packaged, Never had a bad experience returning items. Why? Because I followed the rules for returns. Sometimes I have had issues finding sales staff but I walk around until I locate a salesperson. Not a problem! As we all know, retail is having its problems these days with short staffing, thievery, and price escalation. My advice is when you go shopping, go with a good attitude and pleasantry because that's what you expect from the salesperson. Happy shopping! read more

Overpriced goods and credit card services will raise your minimum due with ONE late payment for six months minimum WITHOUT DISCLOSURE. Worst company I have EVER dealt with in this regard. I am a senior AND had just put my disabled father in the hospital when the payment was missed for first time. read more

Nice store, and well priced if you're willing to spend, which I am, or was. Drove from out of town to check it out with the family. My intention was to seek out some good Men's fragrances. I've sampled around at Bloomingdale's and Nordstrom, so I assumed that clearly Dillard's would be a walk in the park. The first impression was good. Clean aisles, stocked items, clean restrooms, so far so good right? So why the low ball rating? I was really interested in sampling a few men's fragrances, the 1st Lady to help me was a bit older but very polite and patient. However, when I started asking for other items she handed me off to a 2nd lady, maybe the First Lady thought the other was more versed, I don't know. So I move on to this next employee. She was about in her mid 40's and dressed like she was going to a club. But this 2nd lady, when I tell you she was throwing Bleu De Chanel EDP down my throat like a brat, it's an understatement. I said upfront that I've tried it before and I wanted to see other options, but she obviously had a low opinion of me due to the fact that I did NOT think this was the greatest thing I've ever put up to my nose. She soaked a card it in and then my hand as well. And I humored her anyways. I kindly said, I'm looking for something different, less woody-- Oh! This HAS THAT!!!! I understand, but I like more leathery and citrus-- BUT THIS HAS THAT TOO!!! At this point she's wide eyed and I can tell I could cook an egg over her head, even through the mask. She was somehow offended??? I calmly say, I want something a bit more complex, this just isn't what I'm looking for. She started talking at me at this point and said well you've got to let it dry on your skin and then you'll see what I mean. She then stomped off and sighed out loud, all super harshly like a 13 year old drama queen --!!!!I'M GOING TO THE RESTROOM!!!-- She stormed passed my wife and son and they look at me like, DAMN!! The First Lady then stepped back in and kindly continued in showing me a few more fragrances, so she's the reason I'm not completely throwing out the notion of being a customer in the future. My wife tells me later as we're leaving the store, Wow, why did she get all mad for? But as a first time experience here at Dillard's, I'll have to motivate myself to think twice. Maybe I'll just stick with your online store. read more

We went to Dillards today shopping for a dress for my granddaughter for a special occasion. There was absolutely no one to help in the Juniors department other than a young girl who obviously did not like her job or want to help. There was absolutely no one in lingerie department so we had to go elsewhere to shop. Spent our $160 at competitors store nearby. read more

Finally a store where the workers care! I'm not going to say anything about other big retailers. We traveled from Elk Grove to visit this store. We had been to their Reno store and we weren't let down. The place was busy. They were having a 40 percent off sale but I doubt that was why there were so many shoppers. My wife found two dresses and she was happy. I was happy for the 40 percent off sale. We will be shopping there again. read more

I'm not much of a department store shopper and I don't shop at Dillard's as often as I used to. But I do like that they have such a large women's shoe department and a good cosmetics department as well. However, this review is based on my recent curbside pickup experience. Yikes! My brother (who lives in San Diego) placed an order online for me to pick up at the store. He even called the day before and let them know it was ok to release the package to me. When I got there, I parked in the designated spot and called the number provided in the e-mail. A very harried and confused sounding person took my information and said someone would be down with my package in a bit. About 15 minutes later I got a call saying there was a problem and they couldn't release the package to me because I wasn't the one who ordered it and they had tried calling my brother but he did not answer. So I called my brother and told him that he had to call them again. He called them but wasn't given any further instruction. So I called again and asked if they had spoken to my brother and whether or not they were going to release the package to me. The response-Oh yeah, he called but the girl who brings down the packages is gone so it will be a while. I waited about 15 minutes and still nothing so I called AGAIN. No answer. About 5 minutes later someone finally came down with my package. Long story short...I called my brother, thanked him for the gift and told him to never do that to me again. read more

Don't depend on them to hold anything for you. Good thing I called otherwise I would have driven 2 hours just for the hold tag.

Great ladies shoe selection but service seems to be severely lacking. Been several times this summer and have not been greeted or asked for help. Will stick to Macys least they have regular sales and coupons. They also have a crazy return policy that you have to return within 30 days. Huh? What department store does this? Like I said in my tip, they have an awesome shoe department. I have bought several shoes from them, and for women that love heels or sparkly shoes this is the place. Trouble is the customer service is severely lacking. Not enough sales people to help you and the ones that are there seem disinterested in helping or give you an attitude if you have to return something. It was so bad that I had to call to speak to a Manger who did offer me 30% off my next shoe purchase. Unfortunately I can't get anyone to help me when I come in the store. Plus their lack of advertised sales or a regular sales model is a pain. In June I had just missed a sale and an associate told me the sale is the last 5 days of the month, so I go in today on July 29 and they told me the sale was last week. NOT the last week of the month. Very frustrating. Unfortunately due to my shoe fetish and a lack of places to shop in Stockton while on my lunch hour I will probably contiune to be abused by this place just in my pursuit of beautiful shoes. read more

Dillard's - My $90 shoe haul!! - Department Stores Near Me - Stockton, California

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My boyfriend got me a pair of sunglasses here for $300, brought them in a little after 90 days because a piece fell out and was told that there is nothing they can do about it. This place is a knock off Nordstrom do not recommend. read more

I ordered a few dresses to try on for my son's wedding. I returned all but one in one package. The last one looked promising. The picture was very misleading. It fit well, but it seemed long- the one in the picture was NOT. I brought it to the wedding in a plastic bag on a hanger along with a backup dress I didn't like nearly as much. Once there, I tried on both with my new shoes- I did not have time to do so beforehand. The dress was still way too long and would've dragged, so I wore my backup. I put the dress back in the plastic and brought it home and sent it back before the return date closed. It showed up back at my house without any notes on it. When I called, they said it had been worn and damaged on the bottom. I never saw such notes or justification. It was untrue. I looked at it again still in the plastic the way I'd sent it, and there was no damage, and I asked them if they'd even smelled it. It was still the store smell. I never wore it. I tried it on. I have pictures of the wedding and the dress I wore that I offered to send. They just said no. That was almost $200 that I lost. I am a retired teacher. I don't have that kind of money especially after the wedding. It is terrible business practice to send a returned item back with no explanation. It is criminal to accuse a person incorrectly of damaging something never worn. I am astounded at this and disappointed. I do not recommend ordering online from Dillards to anyone. I am splashing it all over social media and to everyone I come into contact with. read more

Love coming to Dillards and the stores all around for a decade! Time seems changed I had a rude encounter with one of the workers in the perfume department her name is Tina I believe. She stopped my daughter and I to ask if we were interested in some new thing I told her I'm in a rush and Tina really tells my daughter the same thing I look at her again and walk away. Tina says behind my back to her coworker that look like James Charles of Stockton something like "she didn't have to be rude , love. Makes me want to give her a perfume for free to smell better than how she look" and the gay entity proceeded to laugh. I halted my steps and face furiously to the bullies and whimper, "Where is your management?!" John Charles and Regina Jorge over here looked surprised and Regina Tina Jorge apologizes and exclaims how unprofessional it was -- she was just embarrassed I heard! I yank my daughter to my side and we walk off. Times changed I'm never coming back! read more

Dillard's - Department Stores Near Me - Stockton, California

I love Dillards. They're so helpful and have sooo much of whatever you want. Sizes also. I wish they opened earlier.

This was my first time purchasing from this store and the customer service is horrible here. Just got off the phone with supposedly the only employee working and got treated horribly. Her name was Lily and was rude, for absolutely no reason. She told me speak with the manager at 2:30pm then stated call back in an hour and 30 minutes. She definitely got upset when replied saying so 30 minutes not an hour and 30 minutes and then she cut the phone on me. I called back and she refused to pick up because the phone kept ringing until the last ring. Throughout both calls she was giving a ton of attitude while I was being nice and respectful. Would not recommend buying anything from here. I cannot wait to speak with the manager Christina read more

I'm very disappointed in Dillard's I think they have beautiful items And we'll stock . I thought this will be my go to store I will not be buying or ordering again . I called customer service I had a question about a dress she didn't have the answer then she said she will have someone else call me back well it's been 2 years ago now .still no answer I purchased a pair of pants paid regular price now 3 days later they are on sale I called to ask if I can get a price adjustment , the customer service said NO .only if it had gone on sale the day of my purchase.???? Who does that all of the stores I shop at have a 7 to 10 days they give you a price adjustment it doesn't make since so you mean I have to return them and Re-purchase them I guess . read more

The staff there are awesome!!! I'm a tall guy, so I've got to shop in the Big & Tall section. I was there earlier today and these are crazy times in the world, yet the gentleman who helped me was super friendly and helpful in finding my size. Also informing me of their end is season clearance. I got 4 Perry Ellis shirts and swimsuit for under $95. Wow! Very happy with my purchase and the service. Thanks again Dillard's. read more

Dillard's - Department Stores Near Me - Stockton, California

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