My brother was admitted here after a long hospital stay, and as his family, we were overwhelmed and…read moreworried about what came next. We wanted a place that would help him recover, but more importantly, a place where he would be treated with kindness. This facility exceeded every expectation we had. The therapy team is truly remarkable. During his first few days, he was convinced he wasn't making any progress and kept saying he just wanted to go back to bed after therapy. One of his therapists smiled and said, "Give me ten more minutes, then you can tell me if you still feel the same." Those ten minutes turned into one of his best therapy sessions. By the end, he had accomplished something he hadn't been able to do since leaving the hospital, and I remember the therapist high fiving him with so much joy. That simple moment completely changed his outlook, and from then on, he looked forward to therapy instead of dreading it. The nurses and CNAs were just as incredible. One afternoon we arrived to visit and found my brother laughing with a CNA while they were walking the hallway together. She wasn't rushing him or making him feel like another task on her list. She was encouraging him, and celebrating every few steps he took. Seeing someone take that extra time to make him feel comfortable and confident meant so much to our family. Every nurse we met was attentive, compassionate, and always willing to answer our questions without making us feel like we were interrupting. The facility itself is absolutely beautiful. Everything was spotless every time we visited, and the atmosphere felt peaceful and welcoming. It never felt like a place where people simply recovered, it felt like a place where people were genuinely cared for. My brother also enjoyed getting out of his room for activities and often mentioned how the food was delicious and would send compliments to the chef ! It was nice knowing he had things to look forward to outside of therapy. Thank you to every therapist, nurse, CNA, and staff member who helped my brother during his recovery. Your patience, encouragement, and compassion made a difficult time so much easier for all of us. If I ever have a loved one who needs rehabilitation in the future, this is the first place I would recommend.

My grandma came here for a short term rehab. Based on what I've experienced, LPHC has a truly…read morededicated and compassionate team that provides consistent quality care and support. The staff is very welcoming and took great care of my grandma. Much appreciated for their on-going kindness and commitment. I truly recommend this facility to anyone.

Great team that works so well together! Many of the…read moreleadership team have been there for years. I appreciate all they do!

I have lived here for 3 wonderful years. It's a beautiful place with kind and dedicated people. I…read morelived in the Salem Woods independent living studio apartment. It is spacious and I call it "my oasis" and home. This community embraces their Residents and show they care about us. Happy Hour on Fridays is fun. We dance and eat finger foods and drink a little wine and socialize. The common rooms are elegant and comfortable too. I enjoyed playing cards with my friends in the bistro. Bingo is one of the activities everybody loves to do. I worked out in the gym and got to reads books and do puzzles in the library. The movies play every day which I appreciate. I loved the hamburgers, pasta and tuna fish sandwiches in the dining room. The bus is comfortable and it's great to be able to go shopping and even have rides to doctor appointments. Lastly I want to thank the staff, headed by our Executive Director Anthony Garcia. Caring for such a large community might be overwhelming for some, but not for these friendly people. Being approachable and showing care and consideration for us Residents can't be taught. These are dedicated, terrific people. I want to mention the Caregivers. They work all hours and tirelessly too. Mostly I'm thankful to have been given a home and family here. You can't beat that!

I believe John D's review of Mercy is poorly written and gives the wrong impression of Mercy…read more Mercy is a non-denominational, full service facility, with a secure campus that has 24/7 Reception, beautifully landscaped gardens, and every service a resident could want: three nutritious meals every day; a variety of daily activities and special events; housekeeping service; 24/7 floor staff for night or day emergencies. Mercy is run by the non-profit Eldercare Alliance. They're associated with the four AlmaVia facilities in the Bay Area. We needed a facility for my 85-yr old MIL who is physically healthy, but has a mild-to-moderate case of dementia. We wanted a full-service facility so that as she declined, we would not be forced to move her somewhere else (disruption is highly stressful for dementia patients). My MIL is in now in Asst. Living. Although reluctant (as many elderly are) to make "the move" out of our home, she quickly adjusted and in less than a month's time was telling her friends she absolutely loves it at Mercy. She loves how caring and friendly all the staff is, and how quick everyone was to learn her name. She loves the reassurance that she will be escorted to and from her bath, so that she need never worry about falling. She enjoys the food, which is quite good (we've eaten there with her a number of times). She appreciates the choice of activities and for the first time since being widowed, is making new friends, because Mercy provides a supportive sense of community for its residents. Unlike John D., we investigated seven different senior facilities nearby our home. There are many different types, but we needed a full service facility with a Memory Care unit. But what makes one facility different from another is the staff. And Mercy's staff is VERY, VERY GOOD - at all levels! There were some minor issues at first because moving in and getting her settled was complex; but Mercy was always responsive and showed themselves willing to go that "extra mile" for my MIL's comfort. We have visited elderly friends at other (even more expensive) facilities where the night staff was sullen and uninterested when a resident comes to ask a question. We have had many interactions with Mercy staff and all have been 100% positive. We are convinced that Mercy was the right choice. They are a caring, compassionate, and highly professional care facility. Oakland seniors are lucky to have Mercy in our city! (Note: edited June 2014 to reflect that Salem is being sold to finance an expansion of Mercy's campus to provide additional Memory Care units. Salem is being purchased by a for-profit corporation, similar to Sunrise Living and AgeSong.)

Mercy Retirement is a hidden gem in Oakland California for senior living. 150 years of caring and…read morecompassion, along with world class culinary experience and award winning executive chef Steven Catindig.

I been to the Hyatt Regency San Diego a few times and the Piedmont Gardens are on par with the…read moreHyatt. They are most definitely the best rehab center in the East Bay. The staff like the other care centers are the best, with their system of care and comfort they cannot be beat. Now I know why it's almost impossible to get in for care. Their kitchen menu is like gourmet food, and you can order ala-carte. There is a rooftop garden, with a fantastic view. An atrium with a lush garden I want in my backyard. A real gem in Piedmont in Oakland. I don't want to go home. Two weeks isn't enough to spend there.

My grandparents recently had to have a couple of short term stays at Piedmont Gardens to recover…read morefrom a fracture and surgery. The members of staff at Piedmont Gardens were very helpful and friendly. They were always in contact with me during the stay and kept me informed of my family's status no matter what happened any time of day. Nurses were easy to reach and administrative staff was easy to talk to. Facilities were clean, well kept, and up to date. If there were any unfortunate reasons why we would have to go back, I wouldn't hesitate to reach back out to Piedmont Gardens. I would also like to thank Georgia and Rogger for helping me navigate the stressful time with my grandparents recovering from their hospital visit. Their help allowed me to get the best care for my grandparents.

Harbor Bay Assisted Living is a wonderful combination of professional concern for people and…read moresensitivity. In 2020, my mom spent one month at Harbor Bay for respite care after a hospital stay. She was always so positive about the care and respect Linda and the rest of the staff gave to her and also to residents who could not tend or speak for themselves at all. While there, we both also appreciated it was always spotlessly clean. Nancy, the owner of Harbor Bay Assisted Living, is frequently on site and very hands on with residents. Forward two years, and my mother has returned. She has been there for six months and is now in the position where she is no longer able to advocate for herself. Linda is amazing with my mom and doesn't hesitate to communicate with me. The whole staff is incredibly kind, compassionate and conscientious; mom is always clean and dressed, spoken with and encouraged. This is what adult care should be. I would highly recommend Harbor Bay Assisted Living for your loved one. Maureen D

If I could give 0 stars, I would. Our dear aunt was locked in her room and the helpers don't…read morerespond to the call button. They used bait-and-switch tactics, putting her first in a spacious room to get her to sign up, then moving her to a cold dark room in an isolated part of the building a week in. Her calls for help go unanswered. They won't fix the frigid temperature in room, and she's shivering in her bed under two layers of clothes under her PJs and and electric blanket. Hospice sent a large box of supplies and they left it on the floor of her room, creating a fall hazard. They apparently expect an invalid with a paralyzed arm to put bandages away. Management doesn't reply to concerns. Terrible leadership.

I am a current resident of Oakmont at Mariner Point. Our Activites Director was fired this week, He…read morewas very hard working and compassionate. I have told my family I would not be unwilling to move to another facility.

I searched for over a year for just the right community for my mother. Some were too small, some…read morewere too big; Ivy Park is just right! Ivy Park is a beautiful and very well maintained community in the Oakland Hills with stunning views of the Bay Area. The facility is pristinely clean (always smells fresh) with intentionally designed rooms and comfortable common areas. The meals are thoughtfully prepared and absolutely delicious! The staff at Ivy Park are collectively and individually incredibly kind, attentive, patient and professional. The varied cultures and ethnicities among the staff and residents reflect the diversity and beauty of Oakland! The team lead, Yolanda Harrell is both professional and personable. My mother had a particularly difficult first day transition; Yolanda, Shamaine & JT stayed by my mom's side until she was calm and comfortable. Ivy Park, Oakland Hills is a peaceful, hidden gem! 10's across the board!!

I recently visited Ivy Park in Oakland while searching for a place for my aging aunt, and I was…read moretruly impressed. From the moment we walked in, the staff was warm, knowledgeable, and patient in answering all of our questions. They took the time to explain the different levels of care and made us feel comfortable throughout the tour. The rooms were bright, clean, and thoughtfully designed. And the views are absolutely beautiful. The location offers some amazing scenery, which really adds to the peaceful atmosphere of the community. The dining area was welcoming and well maintained, and the menu options sounded both nutritious and appealing. During our visit, the residents appeared happy and engaged. We saw people walking around comfortably, socializing, and participating in activities, which gave us a strong sense of community. Overall, Ivy Park feels like a safe, caring, and uplifting environment. It definitely left us feeling confident about it as an option for our aunt. I would highly recommend scheduling a tour if you're considering assisted living in the Oakland area.

Amazing team! Especially Trobedia and Anna, they are so compassionate and helpful! I would highly…read morerecommend this community!

I have been visiting a friend at this assisted living facility for 3 years and this issue has gone…read morefrom bad to worse. I am honestly shocked by the conditions given how much residents are charged to live here. The most unacceptable issue is the persistent smell of urine and other strong odors throughout the third floor. It is not occasional -- it is constant, and at this point it has become noxious. As I understand residents have complained repeatedly and have requested that something be done, yet nothing ever changes. For a facility that charges exorbitant marrates, basic cleanliness and odor control should be an absolute standard. It is difficult to understand how management expects families or residents to feel comfortable, respected, or confident in the care environment when such a fundamental problem is ignored. If management is unwilling or unable to address something as basic as sanitation and air quality, it raises serious concerns about what other issues may also be overlooked. This is not the level of dignity or care that seniors deserve, especially at these prices.