Customer service is fantastic and selection of frames is amazing. The facility is always cleanread more

We are new to needing any kind of vision care so suffice it to say we had no idea what we were…read moredoing when we first went out seeking new glasses with our prescription in hand. Let's say our first experience was less than desirable so I took to Facebook to find something better - insert Ousley! I called yesterday morning to ask about the process since the day before didn't go well. Even on the phone I already knew Ousley should have been our first and only stop. They essentially held our hand from start to finish to help us find the perfect glasses for my daughter from shape to design and on. Even better is my daughter was lucky enough to have lenses ready in store so she got to walk out with her new glasses and she can see clearly for the first time in a long time. Ousley will be our go to from now on!!

Ok, this is going to be kind of long. I had a glowing review up but I hastily took it down because…read moreof frustration. My initial review stated what an excellent appointment I had, Doctor was wonderful, everyone was very nice. I got home and checked my receipt and thought the contacts were a wee bit overpriced. Got online to check costs and whoa, they were overpriced by more than half. Now, stay with me here, they accidently ordered, and charged me for, two years instead of the one year supply I ordered. Told me to bring them back and they would refund the overcharge. I took them back but the girl at the desk said she couldn't refund my credit card because the general manager wasn't there and she had to do it. Ok fine, I'll take the contacts and come back, will she be here tomorrow? Yes, she will. The next day was a Saturday so I called first to make sure she was there but she wasn't. When will she be back? Monday. Ok, fine. I couldn't come back until Thursday so I again, called first. Is the GM in today? Nope, she only works at that location Monday, Tuesday and Wednesday. Well dang, I wish they would have told me that. So, getting more irritated and thinking "myeyedoctor" will no longer be my eye doctor, I emailed a customer service office that was offered on their webpage, told my story and was prepared to wait the 5-7 days stated as their possible wait time for a response. Lo and behold I was called back within a few hours! A super, super nice customer service rep (initials JM-D) was BEYOND helpful and courteous, I mean this is the person you want on your team. She asked if I could take them back and she would refund my credit card on her end and that's exactly what was done. When I went back to the office to drop off the contacts everyone was pleasant. My point in this epic review is, "myeyedoctor" is STILL my eye doctor! The customer service rep was AWESOME, I've never even met her and I love her. She made the whole thing right in short order. If all businesses handled their customers the way she did, the world would be a better place. HIGHLY, highly recommend!

I moved near this optometry business and wanted to give it a try. The day of my appointment I…read morehappened to be coming from about an hour away and was running 5 minutes behind on the road. I called and asked if they could still take me, and the woman said they wouldn't take me if I was 10 minutes late so I rushed on the road and happened to get there on time. I then waited 40 minutes to be taken back, and the front desk lady apologized twice for them taking so long. I said that I was very frustrated because I busted my butt to get over here and told me I wouldn't be seen to then have my time wasted. The girl who took me back said sorry for the wait, and they "HAD" to take this walk in. Are you kidding me?! I said it was not okay and she didn't have anything to say except sorry. The doctor came in and had tested my eyesight by having me look at a reflection of letters that were posted on an LED screen. I was not keen on my eyes being tested by the quality of a mirror, and I really did not like how it was posted on a screen. We look at blue light and screens all day, we know it's bad for our eyes, yet my eyes are being tested via looking at blue light. Last, I didn't think the doctor cared about my eye condition. He just said to take these eye drops, and didn't educate me on any other treatments when I asked for more information and treatment options. (I know there are more treatment options because my previous eye doctor mentioned them to me). I won't be coming back here. It was a waste of my yearly exam from my insurance and I was not happy about paying that co pay with this horrible experience.

Great doctor. Super nice and patient. Takes his time and you can tell he really cares. Highly…read morerecommended.

I've had the same optometrist for almost 15 years. After college, I moved to DFW and was in need of…read morea new eye doctor. I dropped in today for a visit and had the best experience. This was the first year on my own insurance, and the receptionist (I forgot her name) was so kind. I was already nervous about switching doctors and they made it super easy at Personal Eyes. Doctor Patel was very kind, friendly, inviting and super knowledgeable. Rather than him sitting me down, getting the tests done and ushering me out the door, he took all the time I needed to answer every question I had about contacts vs. glasses for my heavy astigmatism. Very pleased. Glad to call this office my new home for eye health!

I had my first cataract surgery yesterday. I was dreading the experience. Surprisingly it went…read morebeautifully. Everything was well organized. I was well cared for. The staff gave me great instructions. As near as I could tell, Dr Sayani did a fine job. My postop exam went great and Dr. Sayani said everything looked good. I'm looking forward to having my other eye done. I have no fears now. I'm happy.

Do not visit this place!! It was the worst experience I've…read morehad at any clinic ever. Dr. Neda Vatanpour is terrible to her nurses, and forced extra exams on me after I refused. I chose the basic exam which resulted in verifying I have 20/20 but suffer dry eyes. She scared me into extra exams and ensured me the insurance would cover after I told her I did not want to pay out of pocket for exams I did not feel were necessary. Once i checked out, my bill was extremely high due to the extra exams she forced on me because my insurance declined to cover. She is money hungry is not looking out for the best interest of the patients or her staff. Additionally, the wait times are really bad. I was in the office for this eye appointment for over two hours.

I know this review is long overdue, but honestly--that says more about the impact Dr. Brecheen has…read morehad on our lives than anything else. Even a year later, I still feel the need to say thank you. My son, from the very beginning, was intuitive and quick to comprehend--analytical, thoughtful, and eager to do his best. Starting in early elementary school, we began noticing a gap between what he *understood* and what he could *produce*. His comprehension was high, but his work was slow, and something just didn't add up. Like many parents, I assumed it might be focus, effort, or just something he would grow out of. I was referred to Dr. Brecheen by another mom who had gone through something very similar with her own daughter and recognized the same signs in my son. Dr. Brecheen was the first person to look deeper and ask the right questions. Through his testing, he identified underlying vision issues that were affecting how my son's eyes worked together--issues that a traditional eye exam would not catch and that many professionals in the school system don't even recognize as a diagnosable condition with a real, solvable path forward. Finally, we had a real answer. Not a label, not a guess--an actual, fixable problem. What meant just as much was the confidence Dr. Brecheen and his team had in the plan. From the very beginning, they didn't just give us answers--they gave us reassurance. His team shows up with genuine care, heart, and a shared commitment to each patient's success, and that support became exactly what we needed to stay consistent and trust the process. We committed to the vision therapy program, and over the course of about a year, everything began to change. What once took so much effort became natural. His speed improved, his confidence grew, and the frustration we used to face during homework simply disappeared. The results have been incredible. He's now thriving in all subjects and for the first time, truly enjoying reading. His teachers no longer question his pace or focus--in fact, he's now one of the first to finish. Watching that transformation as a parent is something I can't fully put into words. Dr. Brecheen doesn't just check your eyes--he changes the way your child experiences the world. I am beyond grateful for what he has done for my son and for our family. If you feel like something isn't adding up with your child's performance, even when they're clearly capable--this is the place to go.

Whether you are looking for a routine eye exam or in need of vision therapy you won't find a more…read morecaring, knowledgeable, and friendly optometrist than Dr. Brecheen. It's obvious that he truly loves what he does. I can't say enough good things about him and his staff. I started taking my son to see him years ago for regular eye exams and new glasses. Also, I thought he needed vision therapy. As it turns out, he did not but I did. I've been doing vision therapy for nearly 3 years with my therapist Cathy (most people wouldn't need to go that long but I'm a special case!) And, it has absolutely changed my life. Since I was an infant my world was flat - until now. I actually have depth perception which I always thought was impossible. The therapy can help adults as well as kids. And I'm living proof that its never too late. I wish I could give them 100 stars because 5 just isn't enough!

Excellence experience. Will recommend to anyone in the areas…read more They service both with doctors and the people that assist you selecting your eyewear are great. Ask for Dr. Naquin and Emily to assist with your frames.

Very professional and clean office. Exams are thorough and all concerns are answered kindly and…read morewith great professionalism.

Our family has been going to Dr Hamilton for over 10 year. She is amazing. She gets us in and out…read morewith amazing efficiently. We will not go anywhere else. Hands down on of the best in the area.

Dr Quyen always does a great job of examining my eyes and determining the correct prescription for…read moremy glasses. She is thoughtful and considerate and listens to any concerns I express and always answers them to my complete satisfaction.

Love them both! Our family of 5 has been seeing the Bowens for many years and they are always so…read morekind, take their time and are happy to answer any questions. We are pretty low maintenance with routine exams, glasses and/or contacts and are always taken care of.

It has all gone downhill post the takeover by MyEyeDoctor. We had been coming here for the last 10…read moreyears but no more. I had scheduled an appointment two weeks in advance but when I showed up for the appointment, they didn't have it in the system. I had taken special time off from work to get to the appointment. My wife's appointment was showing up for a different date than what she had scheduled. The front desk is a complete mess. It is also now very difficult to get through to them via phone - have to go through the MyEyeDoctor website..