The folks at Spectrum have implemented an electronic "cash system" which will not allow the store…read moreto accept cash when it is malfunctioning (although they could accept credit cards ?!?). I am not clear on what exactly their system does, maybe scan the bills to spot counterfeits; but whatever their technology is intended to do it vastly inconveniences customers just trying to pay their bill. I will be returning their equipment on my next (unnecessary) visit to their store. BTW, a related issue; I went to their website and chatted with someone from their customer service team. He was absolutely useless, his solution to my inquiry about if they had solved the cash-acceptance problem at their retail locations was to call the store! Epic FAIL!

The worst procedure when you move and need to transfer your internet and cable- spoke to two reps…read morefirst (an hour call) to "transfer" only to find out nothing could be handled that day is have to wait 2-3 days to pick up at a location not the day of. Came to the store twice to drop off then next day pick up. At pick up day was told I can't pick up it has to be my husband even though on that hour call I specifically verified that I can pick up! So frustrating! Spectrum I hope you're making plans to improve this procedure so ridiculous! Update- ERIC WAS THE BEST AT THIS LOCATION HE HELPED US AND MADE OUR HORRIBLE EXPERIENCE INTO A GREAT ONE!

I had a surprisingly great experience with Spectrum recently and wanted to share it because…read morecustomer service like this deserves recognition. I originally called Spectrum because I was planning to cancel my internet due to the price. I had been paying about $90 per month for 600 Mbps, which felt too high. The customer service representative was extremely helpful and worked with me to find a solution. They ended up offering me 1 Gig internet for $30 per month, which honestly shocked me. On top of that, they also sent me a brand new WiFi 7 router to my home free of charge. When the new router arrived, I called customer service again to get everything activated. The people on the phone were knowledgeable, patient, and very easy to work with. They walked me through everything and had my internet up and running quickly. After that, I went to the Spectrum retail store down the street from me to return my old router. I was honestly expecting the typical telecom store experience where sales reps are pushy about adding services or making it difficult to return equipment. I have had that happen at other companies before. Instead, the experience was the complete opposite. The store was very clean, organized, and welcoming. The staff were friendly and professional. A gentleman who I believe was named Reese helped me. He was kind, efficient, and not pushy at all. He processed my return quickly and made the whole visit very easy. Overall, the entire experience from customer service on the phone to the retail store visit was excellent. I went into this expecting frustration and instead walked away very impressed. Very happy with Spectrum right now.

Officially the most trashy company I ever dealt with. Support was just trolling and it was really…read morehard to cancel all of their bs services. I'm glad that I'm not a part of it anymore.

AJ swapped out my WiFi this morning. He was on time, courteous, knowledgeable, and thorough. I…read morecouldn't ask for better service. Thank you!

This is a terrible ISP and no one should give them their business. The #1 issue is that if you ever…read morehave a problem with your internet that requires anything more than merely restarting your modem you are going to be placed in technical support limbo for days, weeks, and maybe even months. As noted in other reviews, the way in which the customer service works is by transferring you to a representative that at best can only ask you to unplug your router and plug it back in again. If you have a more serious problem, then the best they can do is refer you to their mysterious "tier 2" team. They will tell you that your issue has been escalated and to expect a call back the same day or the following day. Currently, I have been waiting back to hear from this team for a month. I have called over and over again and I am unable to reach a single individual who can help me with my problem. This is a nightmare for someone who works at home and requires stable internet to do their job well. Reading other reviews and looking online demonstrates that this is a common enough problem that signing up for this service is a bad idea. If you are searching for an apartment and you find one that offers BAI connect, I encourage you to keep searching and to tell the apartment management that you will not be submitting an application because of the ISP they chose. Trust me, you do not want to be stuck in this hellish scenario of wasting hours of your time weeks on end to get no where. What you are paying for is just not worth it. I have been a customer of ATT and Spectrum, while both have their failings, I can at the very least say that I was able to get a hold of someone who could help me eventually. If your service works as intended, then great, but do not get fooled by reviews written in the best of circumstances. If one thing goes wrong you are going to suffer for it because they are either too lazy, incompetent, or just plain spiteful to help you get your issue resolved. Finally, if this review speaks to your own experience, please leave your own review on yelp and file a complaint with the FTC. They are defrauding their customers on the most basic level by denying them access to adequate customer support. Further, make your voice heard and force apartment buildings to seek better service providers. Avoid BAI connect at all costs.

The Channel Guy is excellent. Everything about working with him was great: A very nice lady does…read morethe scheduling for him, and he shows up on time and gets the work done fast. What else could you ask for! I'm disappointed in Bob B's very unfair review, especially after reading the very professional response from the Channel Guy's business manager.

ATTEMPTED StarLink install…read more.. Terrible experience. They came to my home and had the wrong ladder so they left. Couldn't reschedule for the same day. So I figured it all out myself and if they had just walked around the house, they would've noticed a previous DIRECTV install bracket (already bolted into the house) that they could've used. I sent them a picture of it and they said they couldn't use it. But I'm literally writing this review from StarLink that I set up myself. For free! ! I've now got the entire thing setup by myself, and simply have to go to Home Depot in the morning and buy a few small things to make everything look neat. Most simple install ever. They did not research the project or even look at the height of my home. Super disappointing ! It's like any other business. When they get really busy, you' really find out how good they are at managing things.

I needed to remove my old satellite dish from a 3rd story condominium because of my HOA rules…read more They needed me to remove it asap ( after a letter or two...) I thought about just doing it myself to save some money,and realized going up on the roof wasn't a good idea. I decided to go with a professional instead. I requested a quote from several businesses and Vik at Onpoint contacted me right away with a really great quote. OnPoint Installers were very accommodating and were able to come by the next day . Onpoint Installers was professional and got the job done safely and quickly. I was pretty impressed with the service and highly recommend them. Thanks Vik!!

I reached out to two different places for a quote via Yelp and Vick from OnPoint got back to me in…read moreminutes (still waiting to hear from the other guys...). He showed up on time the very next day, in the pouring rain and didn't even blink when he realized the TVs were way bigger than I had said they were (whoops). Moved two TVs from our old place to our new place with the utmost efficiency and triple checked they were hooked up correctly and in the right place before taking off. Also stayed within the quote he gave me. HIGHLY recommend these guys!!!

I requested to have my damaged TV dismounted and to have a new TV mounted. Eugene did a flawless…read morejob. He helped me manage my HDMI cables through the back channel on the TV too. The TV he mounted is a LG G5. Would recommend.

I had a ceiling speaker system that came with my new home purchase, but I had no idea how it was…read morewired or how it was supposed to work. To make matters worse, I started experiencing some very strange issues with the speakers and couldn't figure out what was causing them. Installation King came out, thoroughly diagnosed the problem, explained what was going on, and resolved the issue. What I appreciated most was that they didn't try to upsell me. Instead, they took the time to walk me through the system and provided several options based on my needs and budget. They were professional, knowledgeable, punctual, and easy to work with from start to finish. Their pricing was very fair, and I felt confident I was getting honest advice throughout the process. If you need help with home audio, speakers, smart home systems, or troubleshooting existing wiring, I highly recommend Installation King. Great service and a great experience overall.

Amazing customer service by Arturo. He was so professional and knew how to give the best customer…read moreservice. He was still trying to help me when a rude customer interrupted him, saying she was on a call with corporate. He handled it so professionally. I don't understand why some customers lack respect and cannot be nice but expect these workers to be nice to them. That customer was clearly rude to him. I wish corporations would let workers match this stupid client's energy.

The store staff just ignoring customers. I am here right now and the staff is rude and not…read moreprofessional. They intentionally work very slowly and while they have 9 customers waiting, staff sitting in their phones, chit chatting. Especially the lady staff she is ignoring customers and I talked with couple customers and they are waiting for hours. One person told he was waiting for two hours. So don't go to this store and ATT customer support will see this review they need to correct the staff. I was at the store 9 June 2026 from 6:15 till 8 pm waiting for the service.

I sent out about 5 quotes using the Yelp request a quote feature…read more A to Z got back to me immediately and was super responsive in helping me to navigate what our office would actually need to complete the installation. Alex showed up on the scheduled date with 2 other guys who were all ready to get to work. They worked very quickly and neatly. Offered great suggestions/solutions for some things we hadn't even considered and created a pretty scrappy workaround for a big problem we had. Would definitely call A to Z again. Considering calling them for an in home install.

I called at the last minute to get my TV Mount.. They Came Out Same Night To install…read more. Really Professional, Really Clean Work., I highly Recommend This Company. If u Looking For Quality Work And Fast service.. Plz Look No further.. Thankz