Super reliable team, always impressed with their service and turnaround speed. I've been here 3-5 times now and they haven't let me down.

The people here are fantastic! My husband, my sons and I have all had our various phones repaired either at the Orland Park location or the Bolingbrook location. They have always been so very kind and helpful. I think they can fix anything! I didn't think it could get much better than this, but it did! Today when I called...explained that I was a teacher and only had a short lunch window...they offered to come pick up my phone...fix it...and return it! No extra charge :)) What service! read more

Just as advertised - 20 minutes flat, shattered iPhone screen = good as new. Flat pricing disclosed in advance. I visited these guys because Verizon Asurion needed 5 days to get to me (or wanted me to drive to Evanston for a repair), was going to charge a deductible, and required endless forms and confusing website visits. I gladly paid a bit more for instant service in the neighborhood. Highly recommended. read more

You can't make this stuff up. We were peacefully meandering through the garden section of Lowe's on a hot and humid Sunday afternoon. I needed a few bags of soil amendments for a new garden bed... some compost, some topsoil, etc. I was reading the "recipe" off of my fancy Nexus 5, my beloved new toy from Christmas last year. I baby this thing... nary a scratch in six months! I was gently cradling it in my palm as I leaned on the huge flatbed cart that we were filling with bags of mulch and discount plants. My sweet and helpful husband (who had given me the phone, bless his heart) on my request manfully lifted three cubic feet of peat moss and heroically tossed it onto the end of the aforementioned cart with a thud. You are familiar with these carts, perhaps? You are aware that they feature six wheels, but the two in the center are a little taller than the four on the ends, so they can take all the extra weight of the bricks and birdbaths we gather on our shopping sorties? Those two higher wheels form an excellent fulcrum, which, if you are not up on your Archimedes, makes a nifty kind of teeter-totter with which you can move the world. In this case, 65 pounds of prime organic peat moss turned out to be enough to launch a teeny little Nexus 5 phone about 20 feet into the air with astonishing speed. To me, it just felt like a whack on the arm, after which I noticed my phone had utterly vanished into thin air. I looked left and then right, which allowed the inexorable pull of gravity time enough to return my phone briskly to terra firma... or rather, the smooth concrete floor of Lowe's immaculate garden center. And so, this lovely Monday morning, I found myself taking the Red Line downtown and handing over my beloved device, enclosed in a plastic baggie to contain the shards, to a kid probably younger than most of my clothes. He was polite, though, and seemed sympathetic to my situation. He tenderly carried my wounded object away, and I went to console myself with an iced decaf mocha down at the nearby Barnes & Noble. By the time I finished sipping my breakfast, the hour had passed and I returned, imagining all sorts of hideous scenarios. But look! He pulled off a few plastic spring clamps off my gleaming phone, returned to its former glory, and handed it back into my clutches. Unsurprisingly, he also had a brand new protective case at his fingertips, and soon my darling was wearing a shiny clear case. All signs of damage were gone, and my gratitude welled up in my throat. $175 later, I had triumphed over physics! TL;DR: These guys ROCK. Another very happy customer! read more

Ok, I'm gonna attempt another review and see if they leave this one up, since Direct Repair decided to have my first one removed. I went in to this place based on recommendations from a few co-workers saying its a somewhat sketchy place with prices based on who is working, but that they were fast and will fix phones within 1 hour. I figured I'll go in and repair my screen on my iPhone temporary for $75-85 until I upgrade it for a new one. One of my co-workers had his screen cracked and LCD and payed $75. 1 month later he dropped it again and went back but this time they quoted him $100 for the same service. Taken little back, he asked why it wouldn't be the same price as last time? Their response - We've never fixed something for that low and you must have mixed up the price. So he provided a copy of the receipt and they quickly realized their rude behavior and offered to match the price. So I knew something similar would be possible but still went in even though I had been warned. I go in and right off the bat they try to give me an excuse a long the lines of - It's severely damaged and its not a normal repair, so it's gonna cost you $130! I tell them that's the same Apple charges and this place have fixed phones for several people I know for under $100. But all they say is that can't be possible and $100 is the lowest. Not going to give in to their tactics I leave and have my phone repaired somewhere else. And when I decided to write a review on their shady behavior they decided to take it down. It's easy to have a perfect review profile when you decide to deleted negative ones posted on your site. Good luck staying in business guys, but words travel fast and I work in a place nearby where I constantly meet people and would happily recommend them but guess I'll tell people to go direct to Apple and get their money's worth read more

HIGHLY DISSATISFIED. I decided to take my iphone 4s with a cracked screen here because of it's wonderful yelp reviews back in June of 2013. I bought the coupon from here & was satisfied at first until a few days later the screen went black. So I read around online to find out whether or not I would need to buy a new phone, turns out it was just an improperly connected screen. So i took it back and they fixed it- within days yet again my phone's screen had gone black. I had to bring my phone back for the 3rd time for them to finally put another new screen on it and connect it properly. I was almost certain the entire ordeal was over until today my phones screen went black again- two months later. I've decided to give up on this place and find someone more professional as I wouldn't feel comfortable bringing my phone in for the 4th time here for the exact same problem. Horrible. read more

SO THANKFUL for Direct Repair!! When I spilled liquid on my new MacBook over a year ago, Apple quoted me $800 for a new logic board. My laptop sat in my closet for over a year because I didn't have the funds to get it fixed. As a new small business owner, I needed a laptop. In a last effort before purchasing a new one, I contacted few companies for a quote to replace my logic board. Direct Repair quoted me less than $500!! But it gets even better. When I called to ask about scheduling my repair, they mentioned that Apple automatically says its the logic board when liquid is involved even if it's not the case. They were able to repair my MacBook Pro for $325!! Less than HALF of what Apple wanted to change me. AND IT WASN'T EVEN THE LOGIC BOARD. A new keyboard and a new hard drive and my laptop is as good as new. I will never take a device needing repairs anywhere else. read more

Went in to for an iPhone 6S screen repair after I dropped it a couple of days ago and they were able to replace the screen in about 30 minutes! Did an excellent job. Feels like a whole new phone, and the price was very economical. I highly recommend this place for anyone looking to get their screen fixed! read more

The dreaded cracked phone finally happened to me. First thing in the morning. I was half asleep and BOOM. RUINED. Not cool. Quickly ran to yelp. Found a deal with this company that looked cheaper than the rest and the reviews were good. I called and they said to come on in. I dropped it off and walked to the bookstore next door to relax for a few. Within 30 minutes it was done. That was about a month ago and everything is working great. I wanted to wait and make sure it worked long term before reviewing. read more

They fixed my screen, but it wasn't as bright as the original. Also they fixed the screen, the auto-brightness stopped working well. I never went back because I eventually got a new phone. read more

Very nice, were able to change my cracked iPhone screen in about half an hour! Buy the Yelp deal they offer, it only cost $50 to fix whereas other places wanted to charge upwards of $80! read more

Direct repair totally snapped on my Iphone4 They were quick & the price was in my range these two guys are awesome my iPhone had a cracked screen & water damage they gave me back a mint condition phone I'm soo happy loved it ! They also fix other electronics so I mos deff will b back read more

Quick repairs Very good service! They fixed my iPhone 6 shattered case Thank you so much read more

Fixed a cracked iPhone screen. Best price in the city

Got my iphone unlocked there and I didn't have to leave my phone at the shop for the day and it worked perfectly!

I dropped my phone on the sidewalk and shattered the screen. Two different people recommended this place to get it fixed. I saw the coupon through Yelp and went in a few days later. The service was really fast (30 minutes) and straightforward. The guy even helped me out and put my new screen cover on (much straighter than I could have and no bubbles). While I hope to never have to return for another screen repair, I will tell everyone I know to go there. read more

I went in because of the sign that advertised iPhone unlocking not to get a shattered screen fixed (which to be fair from reading the other reviews seems to be their strength). I have an old iPhone 4S from when I lived in Europe. And I'm lazy & didn't want to deal with my old carrier to unlock the phone, so I was hoping these guys would be my solution. Alas, that was not the case. It seems like they are only comfortable unlocking AT&T iPhones. Which seems like a useless service to offer, since a newborn baby/anyone who knows how to Google could figure out how to unlock an AT&T iPhone. read more

Quick, easy, painless. It's always heartbreaking and frustrating to break your iPhone screen. I brought my phone in, it was repaired with in 30 mins. Bam, good as new for way less then what Apple charges. I won't bore you with nothing else. Highly recommended. read more

This was my first time replacing a cracked screen. The service was promised to be done in 30 minutes, but it was actually 20. The screen looked perfect. The staff was friendly enough and the price was great! I will definitely stop there again for phone repair. read more

I'm sorry to have to write a negative review for this business. I brought in my Asus TF300T Transformer tablet into this business a few weeks ago. I brought it in because of a cracked glass front. They told me the replacement glass with labor would be $125. After about a week I received a call from them saying the glass was replaced but you no longer can touch the screen to make the tablet work. Now when I brought in the tablet in and yes it had a crack in the corner of the screen but you could still get it to work by touching it except for the area of the broken glass. After three weeks of letting them have the time to correct their mistake, I found they either never figured out how to fix it nor sent it out to have it fixed. On my way home I thought, at least I have the docking keyboard and probably will be able to use it that way. When I tried it with the docking keyboard everything went haywire and wouldn't work correctly. This would make me think that something is either shorting out or not fully connected. It's a shame because I love giving small business my business to help them grow but now I now own a two pound door stop. If you never worked on a tablet like this before maybe you shouldn't have accepted it. Obviously something went wrong during the install of this glass. This tablet is not a kids toy by any means...it's an important part of my business outside of my home. It's a quad-core processor with up to 128 gig of memory with a optional docking keyboard allowing it 15 hours of battery life. It also allows me real-time access to my business computer and servers from anywhere around the world with the Splashtop 2 app. I just don't want this to happen to someone else with the same type of tablet and to have these same problems in the future. It pains me to have to write this review and to next have to contact the Better Business Bureau for a solution. read more

Great service! Paid $85 for a iPhone 6 screen repair with the Yelp offer! Super happy!

Repaired my shattered iPhone screen within 30 min, and with the Yelp deal it was cheaper than everywhere else I looked. They did an excellent job, I'd definitely recommend them. read more

Amazing guys, the only people in the city who had a Nexus 4 screen in stock. I showed up 45 minutes before they were supposed to close, and they still fixed my screen in 30 mins. Absolutely recommend, also have cheapest repairs in the city. read more

Got my nexus 6 screen fixed here within few hours. Job well done!

I found a deal on yelp for this place and got my cracked iPhone screen fixed for $85 it took an hour and 15 mins to replace. I noticed my phone was extremely dim when I received it but I figured it was because I had low battery. Well, after charging it, the screen was still dim and I noticed my phone screen was getting easily scratched from my ring and change in my purse. I let these things go, because I figured I got what I paid for. Well, my phone started malfunctioning. It began shutting off every fifteen minutes. I took my phone to the Apple store where they immediately pointed out that I didn't have an official iPhone screen (I knew this since, I know Apple has their screen replacements patent) they then proceeded to tell me that the person that replaced my screen damaged something internally which was causing my phone to shut off. I had to get a whole new phone due to trying to save a few bucks. I highly suggest you get your screen fixed at the Apple store and save yourself the headache. I will not be recommending nor returning to this place. read more

Dropped my phone on my way home from work dowtown. Screen was not cracked, but was blacked out, even though the phone itself was still working (I was playing music). Soon as I got home I yelped "iphone repair" and this is the first place that came up. Urgent to get it taken care of, I called and went right in about 15 min later. The guy I gave my phone to took it apart, put it back together, and the screen worked fine again. Didn't charge me a dime. I owe 'em a good review. Will be back for any future issues. read more

My iPhone 6S glass broke and I took it to here. Their fee is $150 to change the glass! I told them but that is how much Apple Store is charging! He said take it there! That was not nice! We bring iPhone to store like yours perhaps to Payless that Apple! read more

This place is amazing!! I broke my SD card slot when I dropped my phone, and could not see any of my pictures or use my camera to take pictures. I walked in and they fixed it within 10 minutes FREE OF CHARGE. Even when I offered to pay, they would not take my money. This is how you run a business. They are very professional and have great customer service. There is no doubt that I will be returning here with my cell phone needs, and I recommend everyone to go here! read more

They fixed my phone in 20 mins. Never really gave me a diagnosis and I don't think anyone in there knows how to smile. But nevertheless, fixed my problem. read more

Last week I made the grave mistake of spilling water on my MacBook. I went to Apple and got the standard $755 repair quote that, judging from the Apple Forums, is the amount they give for all water damaged laptops, regardless of what is actually wrong with them, as a ploy to get you to just buy a new one because, after all (they will tell you so), $755 is 3/4 of the price of a new laptop. I thought this was BS so I called around. First I called Lapin and was told they charge $80 just to diagnose the issue! That was ridiculous so I called Direct Repair next and was very pleased to hear that the diagnostic was free. I dropped my laptop off on Saturday afternoon, Sunday they were closed, and Monday I had my laptop back in working condition for $655 less than Apple's BS price tag. I will update if my computer totally crashes sometime in the near future without me being the cause, but so far, I would highly recommend this place! read more

It's minimalist here, but they totally helped me out when I left my macbook power adapter at home. They were open after 6pm, when I needed them. They sold me a new power adapter and promised if it wasn't compatible, or didn't work, they'd be glad to take it back and refund payment. Smooth and helpful. Thanks guys. read more

Fast service! Under 30 min to fix my iPhone screen. Cheaper than anywhere around! Very competitive prices on accessories also. Be sure to use the yelp $35 for $50 deal. read more

Fast service fixing my cracked iPhone screen! Super-friendly proprietor who was very apologetic about my having to wait a mere 45 minutes for my shiny-as-new iPhone to be handed back to me. read more

I got the Yelp deal but when I arrived at the store I was informed that it would be ANOTHER $25.00. I was given some script about different phones and blah, blah, blah...I was also told that I didnt have to but the deall because the price would have still been 65.00. WTF??? read more

They fixed the cracked screen on my iPad for a decent price. Once I got it home, I noticed that the screen had some dead zones. I brought it back on the last day of the 90-day warrantee and they fixed it for no charge. read more

Had my MBP keyboard repaired here. Typing on it now - works wonderfully. Thanks!

I must say this place can fix anything. My iPhone wasn't working properly, even the Apple Store couldn't fix it. I came to Direct Repair and they were able to fix it within 30 minutes, no wait and great customer service. read more

This place is awesome! I live close by....and I dropped my phone and shattered the screen about an hour ago...this place fixed it in half hour! I used the yelp deal $35 for $50, the price is ok. I have a nexus 4 phone though so I think they are more than the iphone screens! But it looks just as new as when I first bought it!!!! Quick service! ^^ read more

My Girl shattered her 3GS screen, yelped an repair shop, and found direct repair and wow those guys were fast..! Replaced the screen in 2 min!! Had it looking fresh out of the box, and for a great price.! Direct repair was the repair I was directly looking for..! read more

These guys are amazing -- and I say that even though they couldn't fix my phone! I brought in a water-damaged iPhone and within ten minutes they had diagnosed what was wrong with it and walked me through the process to repair it. They promised they would try a few different things to fix it, and return it to me within 24 hours. If they succeeded, it would cost $80, and if they failed it would be free. Unfortunately they couldn't fix it -- it probably just wasn't fixable -- but the customer service was incredible and they were extremely nice through the whole process. After returning my phone they explained exactly what the Apple store could do for me, how much it would cost, and how to get there. I offered to pay them for all their work and they wouldn't take it. I'd go back in a heartbeat. read more