How can a company be this HORRIBLE and yet still be in business? I'm an educated person but this business concept makes me feel extremely ignorant. I just don't understand. I had ordered DTV over a year ago, and the installer came to my backyard with a 1980's style dish that is the size of a Mini Cooper. He said it was what's required for where we live (inside a crater). This dish is taller than me (and I'm 5'8) and wider than a dining table! It also comes equipped with a hefty stainless steel frame/base. I just cancelled my cable a couple days ago because we are moving out of the U.S. DTV told me they do not remove these dishes and that it was now my property due to my cancellation request. I was boggled. You mean that just because I cancel my subscription I now suddenly become the owner of this monstrosity of a dish? The answer is yes. Well, convenient for them but, how am I suppose to remove this from the ground and get it out of the yard?!? Hey, not their problem. The DTV rep said "you should call someone locally for assistance." LOL! I laughed and asked if he has a phone number for whom I can call. Of course he said no and told me to research contacts on the internet! This dish is as large as a car and now they want me to assume responsibility for their equipment and get it out of my backyard and somehow to a recycling plant? I've called DTV twice now to question this, and both times, both reps told me the same thing. It's all my problem now. WHAT?!?!? The conversation was laughable! How can they say that with a straight face!?!? I couldn't even accept it with a straight face! Am I on candid camera right now? Am I on Punk'd and Ashton Kutcher is gonna pop out from around my dish and yell "you've been punk'd!"? But conveniently enough for DTV, I'm not the owner of their remotes or their cable boxes and I am required to package those up for them and send them back, or I'll be charged. They made sure I knew that I only have 10 days to get them back to DTV to avoid penalty fees. They're two years old - that could be tossed in the trash too, DTV!! This is absurd! What kind of service is this? If I had known this was going to be the end result, I would've NEVER allowed that dish to be installed! I would've never completed this transaction with DTV. It's mind blowing how grotesque the customer service and company policies are. read more

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Probably the worse cable network on the Planet! If you don't mind it raining a trickle outside and having your cable go off for more than 3 days than this is the network for you. I actually had this happen 4 times in the year and I had enough. I was so done with this dish from the 2nd day, it just not worth it to me. Trying to get troubleshooting through the phone is another thing, you will be transfered so many times, you will start wondering if there is actually anyone live on the end of the line. Its so not cool. I tried my best to not do a review that would dog them but it is what it is. You cannot keep surviving with Dish Network. Oh wait, when I cancelled the service they said that the dish on the roof, which looks awful, is my problem now. Which is fine, I will bring it down when i'm ready. But seriously, don't bother with Dish Network, you will definitely start thinking negative from the start. read more

For starters direct TV cancelled 2 basic channels. I had to cut my fuckin rain gutter in order for the dish bracket to work. Then they wanna charge me a cancellation fee of $190..... It's a drop in the bucket but it makes me nuts thinking back on all the promises that were made like crediting me $300 to my ATT cell phone bill, BS!!! I had to track down my credit and it went to direct TV. I hope they go out of business them squirrelly bastards. read more

Direct TV - Television Service Providers Near Me - Honolulu, Hawaii

Try to called to get a price but find out this number not belong to what is post on yeld for direct tv.

Worst customer service and constant scamming to get more of your dollars. I'm dreading signing up for service I guess lower prices mean lower levels of service and integrity. read more

Note: I work for a pay-tv company. The thing with pay-television companies is that the technicians are last on the totem pole. They are the last know about any changes in a customer's work order and they are the last to be told where they will be working. Also, roughly 60-70% of all work is actually subcontracted out to smaller companies, so you might not even be getting a real employee. Most of these guys work hard in really bad circumstances like rain and snow, heavy traffic, extreme heat, and without the proper tools they need for their job. They are usually being yelled at to hurry at one job to get to the next, and then when they've rushed and made a mistake, are forced to go back and spend more time being yelled at for mismanaging time. The reason the appointment window is 12-5 or 8-12 is because the tech has no way of knowing when he will be finished with one job to move on to the next. Maybe his work order says he has to install one receiver for two rooms, but when he arrives he finds that the customer upgraded to an HD system for four rooms. Not only does the tech not have that equipment on his truck, the rest of his route is now messed up because a two-hour job just became a four-six hour job. I'm just saying that the main issues with pay-television companies are due to mismanagement and a lack of respect and courtesy toward the field technicians. It does not excuse rudeness toward customers and I'm not saying that a technician is ever justified in being rude or taking their frustration out on the customer. I'm saying that it is usually not the tech's fault that he is late, missing equipment, or doesn't have up-to-date paperwork. read more

I've had two installation appts. Sat here waiting for a total of 11 hours and no one calls or shows up. Then they say they came to my door and called. WRONG: I'm sitting 10 feet away from my door with the phone right beside me. I've given the phone support my new phone number anx axdress three times. Every time I call they indicate they still have my old information. Trying for a third time just because they definitely have the best product out there. Sad that they can't support it. If they can ever manage to get their stuff installed, they should pay me to be a customer. Update: I filed a BBB complaint because the technician finally showed up for the third appt. and told me I can't have service here because the trees block the signal. (Seriously? What century is this again?) So today i spoke to a supervisor, a real witch, I have to pat a $210 disconnect fee. That' right, I bent over backward trying to get their service here, but their technology isnt good enough to provide it, so I get punished. Of course I am not paying that. If they don't respond to my BBB complaint, I will have to have my bank dispute the charge for the last month, and also file a complaint with the atty general. More than anytging, I am SO disappointed in Dish. I adored them. I told everyone I knew that theywere the best. My mistake. read more

Over 10 years with Direct TV. Over 4 years with Dish Network. I have the right to write this review. Dish Network provides a better customer service and plan than Direct TV. But I have learned. I paid top dollar ($150/Mo) for " their choice" not my choice. They gave me sucky devices and need to replace all the time plus program what they want when they want. Now we changed the way we watch. Online Streaming it the save and right way for today. Inexpensive and watch when we want what we want at HD quality. So many best choices I have used today Netflix, Hulu, Amazon with my PS3, Wii, Comp, Roku, Phone any room any where. Do yourself a favor. Save your money and spend for some things that make you happy not them. read more

There's a reason why this company has such a low rating. More like SEVERAL reasons. I was set up to auto-pay my monthly satellite fee, and the company happily went to my account, took out the money, and never bothered to send me a statement either by U.S. mail or e-mail. They raised rates without advising me of the increases...and their rates went incredbly high for what is a TV service. After several months--actually year--of them dippingi into my account, I asked for a rendering of the expenses. A supervisor came on the phone and said specifically that I would receive a $20 monthly discount for 6 months. Nice, but they went ahead and remoed half my movie stations. Dish is an especially devious company. Do their expenses go up so frequently that they have to continually raise my rates? And then, you are ever beholden to the company because even two days after they dip into your bank account you already have another new balance with them. ] They don't serve. They collect, and I am on the brink of cancelling my Dish subsciption. read more

I'm not sure if my gripe is with Dish Network or with AT&T. I think it's AT&T. We called AT&T to order home phone and dsl and the lady "Wanda" told us about a deal with dish network, etc, etc. so we added that too and bundled our bill. We ordered America's Top 100 for $29.99/mo and with bundling discount, it should be $24.99 a month. No Local. No Contract. Just got our first bill - the dish network portion was much higher than what we had expected. I have spent HOURS on the phone with their damn customer service people (btw, they hang up if the call volume is high, they don't let you just hold the line). Well, they billed us $39.64 for the 100 channels PLUS Local PLUS gave us a contract! Are you FUCKEN kidding me?! I specifically remember... Anyway, the customer service rep kept telling me they couldn't do anything about it, they don't offer anything for $29.99, there's a $140 early-termination fee, blah blah blah. When I ask to speak to a manager, they put me on hold for ten minutes and then come back and tell me they can't find one - do I want to leave a message? Sure. I've left three messages and NO ONE ever calls me back. It's been a week since my first phone call. I guess I will keep trying... Update: finally resolved the issue through Dish Network ppl, not AT&T. I don't know what's wrong with those AT&T people, they seem pretty incompetent. It took the Dish rep one minute to fix my problem, seriously. AT&T sucks! read more

Skeezy, skeezy, skeezy! I suffer with Comcast now and and so I called Dish to get some pricing information since I'm contemplating a switch. After getting my zip code, the first thing the sales guy says to me is: "I'm not going to ask for any numbers from you right now, but before I can tell you about the packages and promotions that are available to you, I'll need a credit card or debit card number. What credit card would you like to use today?" WTF?!?!? So many problems with this. First, don't make a big deal out of telling me you aren't going to ask for any numbers and immediately follow that up with a demand for my credit card number. Second, you must be OUT OF YOUR MIND if you think I'm going to give you my credit card information just to find out what your pricing is. I can just see the BS charges racking up on my Visa for Dish service that I didn't order. I told him this and he said that he couldn't give me any information without my credit card number and that I'd have to look online and then all but hung up on me. So, yeah. Not getting Dish. read more

Do NOT get this service!! Just as bad or maybe even worse than other cable companies. They rail you in at $28.99 a month and then they secretly add more charges. On top of that, since it's a Dish, every time ANY kind of weather hits hit, the service would go out--almost every other day!!! I was able to get them to remove the dish, but this was years ago. Now, I've heard that once you sign in for their service, the dish is yours to keep---whether you want it or not. After serious consideration, I think they're all rip-off companies!! I think I'm totally cutting the cords all together!! read more

My original review: After being sick of Comcast, I switched to this to save some bucks. Despite the other reviews, I have to say that I was very pleased with the installation. The tech. showed up on time, did not rush the job and mounted the dish in the location I preferred. He also checked with me on any issues that might arise with the wiring. The reception is great. I will probably call them to tell them how pleased I was with the installation, especially after having a bad experience with Direct TV, who sent an idiotic technician who did not want to follow my siting instructions. I'd give them five starts but I'd need to wait to see how the service is in the long run. Revised: We decided to install a line for a fourth TV. The first appointment the guy who came out could barely speak or understand English. He did inform us that we needed a new receiver as well, which their Customer Service department could have told us when we placed the order. He came in a beat-up jalopy truck with no logo on it. Not exactly a prefessional image. So we rescheduled for a Sunday afternoon. After sitting and waiting three hours from the beginning of the scheduled time slot, they called up and said they did not have the receiver needed. I asked why they could not have told us this before making us sit and wait and the person on the line hung up on me. So we fought some more with the main customer service number and all they could do was reschedule with no guarantee this shit would not happen again. No offer of any recompense was made for our lost time. So I guess all utilities in the telecommunications industry suck!!!! read more

The Dish along with its teaming with AT&T is one strange bird...its relatively cheap enough for the internet, cable and phone service, yet they you'll wonder which actual bill is the right bill when you get it, and you'll probably get 4 of them in the same week. God forbid they unbundle your service, as you wont have any idea who or what youve just paid for. The Dish isnt the best option, but it does have a shitload of channels. In mentioning the mistake of not having actual phone service for the past 6 months despite paying for it and being charged for on demand services i dont even have I somehow managed to get 3 free months of a couple of movie channels, one of which is Playboy. Free porn...its like having the keys to Fort Knox and just peaking in...i've only had this "power" for a few hours, and I must tell you, i'm afraid. I ventured to check it out only for a few seconds...oh wow, those are huge...and fake...and magnificent. And thats about all i can handle right now. I already have a boob obsession...free porn just may have me calling into work sick, never leaving the apartment, and having the social life of the cat lady. I've already had 2 friends offer to come over and "watch my apartment" during my next basketball roadtrip. Must use this power wisley, much like Anakin Skywalker and the force. yes, Dish you may suck a little, but my friends and the free porn gods everywhere thank you. read more

Saying direct TV is a headache is an understatement. The reps lie, go out of their way to not provide service, and even hang up on you. (And you know how long it takes to get to a rep.) They don't speak English well. You can't understand them and they can't understand you. read more

Direct TV has to be the most corrupt corporation I've ever had to deal with. They start out blatantly lying to us and then the rudest customer service I've ever had to deal with. Not only did they break our main water line to our house not once but twice they make you feel like it was a criminal act to ask for the $700.00 back it cost us to have it fixed. I have had Direct TV for less than a month and already can't to be done with them. I would even give them 1 star if I didn't have to. read more

These guys secretly added on services to my bill without me knowing when you try to disconnect they hang up on you service sucks channels are getting takin off everyday you gotta pay to watch football games they tried to sell me a iPhone at first he said iPhone 8 for $70 a month then when it all boiled down it wassup bro a iphone 5 pleases be careful with these guys if you have a good service please let me know I wanna switch ASAP read more

Since day one I had problems with Dish, left and right. I wanted to cancel my Dish service mainly because during a storm (even with some cloudy skies) we lost signal every time, and my wife always watches the news for any warnings and whatnot. So before I cancelled my service I called Dish TWICE to confirm that my 2 year contract was expired so I wouldn't have to pay any early termination fees. Twice, two different reps, told me that yes, my contract was expired and that I didn't have to pay any early termination fees if I decided to cancel the service. Today (3/19/2014) I called to cancel my account and then, out of the blue, the rep tells me that I still had 5 months left in my contract! Effin' seriously. No use, after talking to a rep from "the President's office" (yes, that's what they called it, I'm not making that up) I had to pay the early termination fee. At the moment of this writing is $10 per remaining month. To top it off, Marcos tells me that I had to pay the shipping of the receivers back to them. That if I decided to use the "prepaid" UPS shipping labels that come inside the boxes they sent to put the receivers in, that they would charge me $17 per box. For effin' sakes. And also when I initially got the service, somehow I ended up 'purchasing' one of their receivers, I honestly have no idea how that happened. I never wanted to purchase a Dish receiver! I found out by checking in my account online that in the My Equipment section they had listed the receivers I was using and all of them said "leased" but one of the said "owned". I tried several times, but there was no power in the face of this earth that could make Dish return me my money for that ghost purchase of one of their receivers. I don't plan to get Dish services ever again, not even if they refund me the money they made me pay. I'm grateful I never referred a friend to Dish. read more

Tldr; this company is wack. At least the directv side is. Worked with Paulo.. was offered basic service for $1 for 6 months due to them needing to train installers. I thought all was going well until September. I tried that whole month to get in touch with him to cancel our service (since the 6 months are basically up) especially since the bill wasnt paid on their end and directv had already shut the channels down. I called directv to get the exact numbers for my own record.. and there were only TWO payments the WHOLE time. I even texted him about a bill in May that wasnt paid and he "took care of it" when in reality, the only payments were made in July. July 13th to be exact. So not only has he flat out lied to me, he also ignored my texts and phone calls until I threatened legal action (seeing as how I would have to pay over $500 to cancel our contract). Then told me he would "fix it" the next day. Not only did I give him that day. I gave him an extra WEEK due to my 2 month old being in the hospital. I gave him a phone call and a few text messages... and another threat for legal action... and what do ya know. I finally got a text back. Then I got a phone call claiming he would.... you guessed it.. "fix it" the next day and give me a call around 130p. I never got the phone call, directv has confirmed that it still hasnt been fixed, and I'm still pissed. I gave PLENTY of chances. But I'm 100% done. read more

I called for Uverse and instead the salesperson ordered up Dish without informing me. They were going to order up an analogue phone with a satellite on my roof . When I went to cancel I had to call over 5 times .I received charges for hardware from one part of Dish and a second charge for software and programming from another section of Dish. They off loaded the installation to the geek squad which was a third charge. They off loaded a fourth charge to Att for an analogue phone . Although dish ordered all this up with one phone call from me,when I wanted to cancel after a phony sales pitch I had to call five different offices to get all the charges reversed . IT WAS A DISASTER ! Avoid dealing with Dish if you can. Their disclosure is non existent. After 2 full weeks I finally got my money back read more

Terrible! Sent some dummy to do the cable at our hotel. We lost all our local channels! Guy was supposed to come back to fix this. It's been two days already. I just need two channels to be happy plus locals to watch the news and Bears and Blackhawks games. Got a whole bunch of crap I don't need instead. Whatever happened to getting it done once and right? Stay away from them! read more

We switched to Dish Network after having nothing but problems from Comcast. We've had it for about six months, and it's been great. It's only gone out one time, and that was during a rainstorm that was so hard and damaging that it made the news. The only thing I miss is the "On Demand" feature, but the other benefits far outweigh that! They have more HD channels than Comcast, too. read more

I'm giving a star because I have to... I don't take well to rude mother F's speaking to me over the phone as if they don't give a Shizer about me or my patronage. After our very painfully awkward 10 minute conversation, he hangs up on me after I told him "I was going to discuss this with my wife & call you back" So, DICK network gets Two Big thumbs down from me right off the D, from me. I'll stick with optimum for now. Have a great life Josh, from Dish network. Fn joke. read more

We had Dish Network Service out to our house to fix faulty wiring in our satellite system. They originally said they'd someone between Noon and 5pm. I asked them to narrow it down, and they said 'probably close to 2pm, but no guarantees'. Fine. Several phone calls later, there is a large, abrasive, muddy, rude and pissed off man at my front door - at 6:30pm! I'm no mathematician, but 6:30 isn't between 12 and 5 in any language. My first thought is to buy this guy a watch and some manners, but I didn't want to be too rude because the repair work hadn't been done yet. Plus, he was late, which means he probably hadn't had a good day. You know what? Too f**cking bad - we all have bad days, that doesn't mean you have to be an a**hole to your customers. Jerk. Then, as he was moving his truck, I asked him to park in my parking spot, not in the neighbors spot and he just grunted and ignored me. In the end, my satellite service was restored, but it was a horrible experience. And I'm mad that I stayed home from work all afternoon and they dipsh*t didn't even show up until dinner time. I think the same people that run that company must work at the Post Office. read more

Avoid dish at all cost worst service ever. I called for service waited over a half hour for someone to pick up the phone but before that I had to push twenty different numbers to speak to someone after all that time the operator who had no knowledge to correct my problem says I need to talk to the service dept why she didnot connect me from the start I will never know again waited a very long time the best part is that I had to again push ten different numbers to speak to someone who could solve the problem The person I spoke to was not helpful but above all rather RUDE. I will never know why I gave up direct tv again AVOID dish read more

To Whomever May Be Reading This, My husband and I have been greatly displeased with the service we've been provided for the past 14 months with Directv. It has been a complete headache for us as the company's representatives are incapable of neither explaining anything to its customers or willing to help. Here are the awful instances we've had to endure with them over the phone just these past few months. The first issue we had with the company was just after our one-year mark. I realized online that our bill had significantly gone up--almost twice what we normally pay. It was unclear on our monthly statement what exactly went up on our charges. I called for an explanation, and the lady over the phone who was assisting me said it was because we paid for pay per view. She did not disclose to me that we also lost our credits after our first year mark. I had called the next month to question again why our bill was so high, and a gentleman finally described to me our package now would cost the original price without those discounts. I feel deceived that that information was not told to me in the first place and was overlooked or possibly withheld. We immediately switched to a cheaper package we could afford. The second issue we had with Directv was during our move. The military base we lived on charges for satellites on the premises of the homes that service members rent if they are left or not removed on move out. We called customer service and were told that we would have to personally take out the satellite and can throw it away. We would be receiving a new one anyway. The day before my husband and me moved off base, we had the most difficult time trying to dig out the satellite. The company should have someone come out to do this work for its customers. I nearly pulled out my back. We also had to unscrew the connection line that ran all the way on the outside of our house into the living room. Once we had gotten the satellite dug out of the ground, nearly an hour process, on transporting it to the trash, my husband fell back and noticed the line from the satellite was also hooked to our next-door neighbors home. We live on a split property and were not told we shared this satellite. This action took out their cable and they of course then became upset. Our neighbors never knew of this connection either. When we called to complain, the only compensation we were offered was a no charge for adult showings on their channels. As a married Christian couple, we were greatly offended and flabbergasted. I find this proposal ridiculous--its like "sorry for you displeasure, here is some free porn for you to forget about our mistake." Thirdly, my husband and I both talked to individuals separately with customer service before we moved from our old home. We asked -and it was clearly explained to us- that we would not have to pay for service during the 12 or so days we needed to move into our new home and wouldn't have a TV. We don't use our computers or phones to watch cable and were too busy moving in anyway. Once we settled into our new home, the person the company sent over to put in our new satellite and equipment said he had his hands tied and told us we could not get cable at our location. We live near a mountain and have no line of site for the receiver. That would have been nice to know beforehand. I had to take off work just to be told this bad news from the company, which could have easily been avoided. I would think such a huge name company would map or keep track of locations where its services cannot be provided so situations like this would not occur for its new or relocating customers. After the fact, when I called to terminate our contract that day, a representative again reassured me and gave me verbal confirmation we would get out of our contract free of cost and receive our refund from the time we moved out of our old place. However, when the report finally came in the next day and I had to call them again to end the contract, the first person I talked to tried to tell me that we would have to pay an early termination of contract fee. I was firm in telling her she was wrong. I was then switched over and given to another representative who said they would not charge us for the end of contract, however we would still be billed from the 28th of July to the 11th of August. I told him our situation and what other representatives promised us. He would not do anything to help and advised me we'd be receiving the bill as well as a box to return the equipment--which he was about to send to the wrong address if I hadn't corrected him. I have never been so disappointed or frustrated with a company ever before. After this event, as you can imagine, I asked to speak with someone from the corporate office. The representative would not give me an address, phone number, or even email for me to contact them. Instead, he tried to have me fill out a billing issue report online. I'm sure my complaints would not have been read more

DO NOT GET THIS PRODUCT\SERVICE!!!!! Without question, the worst purchase I ever made. I'm locked into a contract and will be held prisoner for two more years. Save yourself, just say no! read more

We just signed up for dish network today, and after 2 hours of having the service, we realized that the sports channels that we thought we were getting (and paying extra for) were not included. We called to try to cancel the service and were told we had to pay an early termination fee. Now we are stuck with this service for 2 years that doesn't have the only channels we were trying to get! No one in customer service would help us and told us we were stuck! We find this absolutely ridiculous and want to warn everyone NOT to sign up for dish network!!! read more

Horrible customer service. I also purchased/bought into the $29 dollar deal but had to upgrade to the $39 deal which adds up to over $50 with the tax and charge for the extra box. I locked into a 2 year agreement-dumb me- i should know better. Our service went out one day and we called DISH. I was told that i was out of contract for new customers and had to sign up for the service plan. I advised them that the equipment is there property, and why did i have to pay for something i don't own or maintain. I was told that it was the customer's responsibility. I reluctantly agreed to the monthly charge, i think it was 5 dollars. The rep felt bad for me so she gave me a credit over time to cover that fee and some free movies. The tech came out and advised that the actual dish was broken and he would replace under the service plan, gee thx. The tech who was very nice advised that he needed to do some upgrades and asked to use my computer. I gave him the ok and he did whatever he needed to do. The service was restored and he left. The next few days, i tried using my internet and it did not work. Odd b/c i did not have service with DISH. I took the laptop to Geek squad and they had no issues w/it and connected wireless and corded to the internet. I was advised to have a Geek Tech come out. I had Geek squad come out and after hours of the tech not able to figure out the issue, advised me that 2 slin boxes/ adapters were in the back of the router in the same room plugged into my wall outlets. He unplug them and low and behold the service to the laptop was restored. He indicated on his paperwork that this was the cause and charged me $129 for the service call. I immediately called DISH to tell them that their tech left his adapters in the wall which caused me to spend $129 due to their equipment that i did not own or allow to be left in my home. I was treated like a criminal and a liar. A supposed supervisor came out and advised me that he never saw this but took the adapters. I gave him my evidence that included the Geek Squad's findings. I followed up b/c no one called me from DISH to follow up. I was told by the claim handler that their investigation found that it was not a DISH issue and denied my claim. I asked the claim rep if he took into consideration my Geek Squad document to which the rep responded that he did not have that paperwork. So they based a decision on their info and did not take my evidence into account. I emailed DISH the paperwork-after already giving it to their supervisor when he came to my house. The claim rep called me back and advised me that claim still denied but as a courtesy would give me a $100 credit on my account. I told him NO, i want my $129 that i paid, this is not let's make a deal!! He went back and forth and agreed to -he only credited $120-it's the principle! I emailed the CEO and received a promt response from a man that tried to accomodate me. He did credit $130 -did not reimbursement me the $-and he gave me HD free for life-although i explained that all my TV's were old and not HD ready.... Hmmm. Anyhow, i was so pissed i waited for the credit and took the early disconnect fee of over $300 dollars just to get the heck away from them. They then told me that i have to pay to ship their equipment back and see if i can get on the roof of my house to get that too!! I was called twice and told that i called to receonnect my service. I had to call twice and HOPE to get those boxes so i don't have to ever hear from them again. What a joke. I will make sure to discourage EVERYONE from this company. RUN RUN........ Would have given no stars if i cold have..... read more

The Worst Cable Company. The most awful customer service. They do not care about happy clients, only taking your money.

17 Years with Dish Network and I'll never use them again, because of a prissy, rude, obnoxious customer service rep! First off DO NOT allow them to talk you into going on "pause" if you are going to be off for more than a few weeks, after 9 months they will restart your service, and if you miss their email to you about that, they will charge you and demand you pay them, even though you didn't have a dish installed and your receiver was in storage! This company doesn't care about you and even though you had no way of receiving their signal they don't care about that either they just want your money that they, in my opinion, didn't earn! They don't care that a 17 year customer will walk away from them and never look back, and that tells me I made the right decision. read more

After a couple of months of service, I have come to the conclusion that Dish Network is the worst cable provider in the city of Chicago also the cancellation fee is $480.00. Comcast had better service and more channels (believe it or not). read more

Edit: Just noticed this shows for directTV? It's. It a review for them, it's for that pile of dog S, Dish Network. This is head over heals....the worst cable company in Chicago. I too, live in a large condominium unit, where we are forced to choose Dish (contractual), and we pay for it through out assessments. OF course, this is the "basic package", so I have to pay 35.00 in addition, for the HD service. I've lived in the building for 7 years, and when i say that a Dish Tech has been to my place, no less then 50 times, it's no exaggeration. I too, am a bit confused where the problem actually lies, wether it's the actuall boxes, or the main box on the roof, but I do know this...THEY WILL NOT BE HONEST AND STRAIGHT FORWARD WITH YOU. When you call, the customer service will ask you to to a 're-boot' every single time, and when the tech comes out, he'll do the same thing, fiddle with some wires, tell you that you need an upgrade, perform it, then tell you about how there is a 'hush-hush' policy about not letting the tenants know about the overall communication and wiring problem, then stoll off, only to have the same blue bar come up on your screen, time, and time again. I've probably gotten about 100.00 taken off, total, over the 7 years I've had Dish, from my complaints, so I can't say that it's been a fruitless effort. But, all in all, it's been a horrendous experience, and i'm blown away, regarding how a company can provide such attrocious service and communication....and still exist. It's mind-boggling. If it tells you anything.....I also use DirectTV in my condo...by building a fence post, in a pile of cement, in a big bucket. It's unsightly as the day is long...but...at least I get the best provider in the country, hands down. I used to think RCN was the worse-of-the-worse, but Dish Network has exceeded my expectations. Absolute joke. read more

STAY AWAY FROM THE DISH!!! this is an awful company! Their installation guy made me help him because he had a broken arm (why would they send him out like that?)! and he ended up canceling my phone line and breaking my internet to the point that AT&T couldn't fix it after 4 hours on the phone. This crappy service worked for a grand total of two hours before it broke. At which point Dish Network could not fix it on the phone. When I ordered the service through AT&T they told me there was no contract. AFTER the installation guy hooked everything up he told me I had to sign a 14 month contract. He said I should have already been told about it and if I didn't sign I would have to pay for all the equipment. I was skeptical but he assured me that the cancelation fee was only $50.00. I reluctantly signed. When I tried to cancel my service after hours of hopeless customer service and no internet, or TV I was told the cancellation fee was $140.00! Then yesterday I got the bill and the fee was $240.00! It just keeps getting more and more expensive and I only had this service for two hours! Don't make the same mistake I did, this company if totally disorganized, unprofessional, and unreasonable. Stay away from this awful company. get RCN or comcast, at least they don't have a contract. read more

I only had Dish for a short period of time, 3 months to be exact. In those three months I can say that I have had my worst experience ever with a cable company. On the installation date the tech came out, began working on installing the Dish. He stated that he would need an extra 75 dollars to install it on the roof, however, he would not charge me if he could install it lower. (I live in a 4 story courtyard building). I asked him if installing it lower would reduce my cable quality. He assured me that it would not. Two days later there was a storm here in the Chicago area. My dish was out for about 4 hours, the length of the storm. I wasn't upset it was out, it gave me time to catch up on some reading, I was mainly upset that the technician head lied. Anyways, back to the installation. When the technician was done he asked me if I had any questions. I asked him if the receiver that was installed was the hopper, which is what I signed up for over the phone. He stated that it was not, and that the work order did not mention a hopper. I told him that I had asked for the hopper over the phone when setting up this appointment. The technician said he could install the hopper for an additional fee of 150 dollars. I told the technician I would pass (unaware that I would still get charged for a hopper, and that my current receiver could only record one program). I called Dish to dispute about the hopper, and luckily, they waived the fee, my first good feeling about this company. However, this would change. About 2 weeks into my services I found out that Dish had canceled their contract with AMC, a channel I watch quite frequently, probably more than any other channel. I called Dish to find out when AMC would be back. Dish was very very rude on the phone, they told me that it was AMC's choice to not agree to Dish Networks contract and that until it was resolved I would not get that channels programming. During this time they had also canceled their contract with the Big Ten Network. Being from the midwest, living in Chicago, but being a Spartan fan, this was the only way I could watch them play. I decided I wanted to cancel my services and go with a company that could provide the programming I wanted to watch. At this time I was tranfered to a second person. I again explained the situation to her. Her customer service skills were about as cold as the first persons. She showed no empathy and quite frankly was a cold and terrible individual. She told me that due to the contract I would incure a $380 dollar termination fee. I explained to her that this was unacceptable, and tried to reason with her. She would not budge, and I decided to keep Dish due to the fee. About two months later my programming went out. I called the tech department, they tried to resolve the issue but where unable to over the phone. They sent a tech out that day to fix it. They would however neex to charge me a $15 dollar fee to have him come out and fix the problem. The tech was friendly, and very personable. About two hours later he had resolved the issue and managed to upsell me a new surge protector. The next day, my cable was out again. I called Dish a second time, same scenario, they would send a tech out for a fee of $15 dollars. I was outraged. I told them that they had just charged me $15 dollars yesterday for a tech to come out. There is no way that I would pay another $15 dollars for them to send him out again to fix a problem he didn't fix right the first time. They then refunded the fee and said he would be out the next day to resolve the issue. Sure enough, he came the next day, fixed the same problem and it continued to work for a while afterwards. My next big suprise was when my bill shot up from 60 dollars a month to 130. Granted I did watch some on demand ppv videos, but not that many. I called to ask about the bill, and they had stated that my HBO, Starz, Cinemax and Showtime trials had ended. I told them I did not even sign up for these trials. They stated that they were a perk for being a new customer. I told them I did not want these channels and then attempted to dispute the bill. They won the dispute and I ended up paying the 130 dollars. About a week after that my programming went out again. Same scenario. 15 dollars for a tech to come fix it. I decided enough was enough. Screw the early termination fee. I tried to get the fee reduced as well as attempted to work with the company. They would not listen to anything I had to say. I told the lady handling my call that I would make sure to give them terrible reviews on all known media sources, as well as to all of my clients in the Chicago area. I work for a leasing agency, I plan to tell all of my clients to not go with Dish. Spend the extra money, get Comcast, or a local cable company, but don't get Dish. Needless to say she did not care, I canceled services, and ended up paying 510. read more

This is probably one of the worst TV services I've ever had and if I can get out of this contract with this lousy television service I will if I have to bring my lawyers into it and on top of that I do not recommend this to anyone whatsoever read more

I could not give 0 stars because this app does not have that option but this company has the worst customer service I have received.

After moving to a new neighborhood in Chicago, we ordered Comcast, only to be met with non-existent customer service from everyone from sales to the technician that came out. After being told that WE were unreasonable for expecting the equipment that needed to be installed actually BE there, we called up Dish Network. The sales person on the phone answered my questions truthfully and completely. He even explained how the first bill would look and why it would look that way. They set up an install for less than 48 hours after we ordered. The technician was professional, on-time, and thorough. The picture quality is just fine, and the HD selection is more than adequate. The only reason we didn't give it 5 stars is because we've only had it for 2 weeks and haven't endured any rough weather yet. But for ANYONE who lives in Chicago and your building allows a dish I'd recommend this over Comcast over and over again. read more

Terrible customer service. They're usually polite and nice but completely ineffective. Been a Dish customer in CA for 20+ years with minimal issues. 2 yrs in CO and it's terrible. Their equipment is cheap and constantly failing. The 4 remotes I've been sent don't control on/off or mute. And for 2 years I get 6-10 pieces of mail per month in my mailbox begging me to " come back to DISH." I've asked them to stop sending this stupid junk mail over 15 times and they won't. After asking them for 6 months the rude "supervisor " told me I've been put on the don't mail list 2 weeks ago. I hope DIRECT has the same technology, I have already heard their customer service is much better. DISH customer service is worthless ( excluding most tech support) and they'll tell u anything u want to hear. They're only good if your buying something. Kinda like Dell read more

First off, I signed up for dish in Mt. Shasta, knowing that I had no choice but to sign a two year contract... and that I had no control on my payment timeframe or method. BUT, I signed up mainly because I was being told that if I moved I could take my contract with me and I would not have to worry about being charged for having to break my contract if I moved in that two year time frame. SO, I moved and Dish was unable to set up a workable dish in the new area of Sacramento that I moved to. The bottom line: Dish reused to let me out o my contract and after many calls and attempts on my part still was demanding a $280.00 fee for not continuing my contract EVEN THOUGH I tried to have them hook it up and they could not give me any service at my new residence. This is blatant over reach and misuse of the intent of the agreement I started with and was promised. I am disabled and on a low income at this time in my life and Dish does not deserve my money. This type of business practice should not and does not get my endorsement. It gets all the discredit and lack of valued appreciation I can give it and it has earned from me!!! No To Dish!!!! Shame on YOU!!!! read more