Where do I start. Unfortunely the apt only allows Astound. But that isn't the problem. I sign up…read morefor internet service in the middle of Feb. Being a new customer with a $200.00 gift promotion. I thought my first bill will be in March to be paid in April. Come April I was already two month behind with of course a late fee. I call they wave the fee and paid my bill. The customer rep. ask about enrollment in auto pay and save an addition $10.00. So I did gave him my bank information. I though okay I don't have to worry about it. So Fast forward to June my service started to slow down and buffing became a nuisance. So I called again to find out that I again was behind. The rep. for some reason didn't complete my enrollment. Well I talk to another rep. explain everything that happen. This time I was told that they couldn't help me at all. I had two paid the two month and the late fee. I told her I have no problem paying it but can she please wave the late fee and charge me the amount I was told if I set it up for auto pay. I was told she couldn't. I ask about the promotion and she said I didn't qualify because supposedly it states that the customer couldn't fall behind. Well I guess I didn't read the fine print and I wasn't told this in person when I sign up for service. I just finish talking to another rep and he stated again there wasn't anything he could do. He also stated that if I didn't pay the complete bill including the late fee there was going to be another late fee because of the late fee I wasn't going to pay. WOW As for the promotion I guess I'm not receiving it. Okay keep your darn gift card but at least wave the late fee due to that it was your rep. that didn't follow through. I think I'm going to try internet service from the cell company.

Do not get this internet. I swear it feels like every weekend there's a service interruption that…read morelast all the way until the next day. And you think you'll wake up with internet haha nope. Then when you call to check on the eta, you hear about how it's the most reliable blah blah blah and it pisses you off more. Battlefield 6 just came out and guess what. No internet. A couple weeks ago, same thing. This is just a dumpster juice of a service. Would not recommend at all. It should damn near be free to use this service. Update*** In case you were wondering if I'm joking or not in my post from 21 hours ago... The internet still isn't working. Still getting the most reliable and faster internet speech and they keep pushing the time that the internet will be on, back by 3 hours. They literally have the worst team ever. Who's fixing the internet? 3rd graders? Anyway Ive called AT&T and I'm switching over to them tomorrow. Btw you can't speak with a representative while the internet is down. So termination isn't possible. Don't know what internet has to do with a phone call when they have their chatters msging 5 msgs back to back because they don't know how to send one detailed msg. Surprisingly I've been paying $115 dollars for this shit internet. At least with at&t it'll be 60 for working internet and faster speeds.

Call S.A. Satellite Systems first!!! Oscar is a great professional...he provided outstanding…read moretechnical support and got us up and running right away. We just converted from DirectTV to Dish and immediately had problems, but Oscar came in, assessed the issue, and resolved it without wasting time. Additionally, he offered us other very useful information to optimize our Dish operations. Call Oscar!

You need satellite TV -- Dish or DirecTV? Call Oscar Chavez. He just set us up with a great Dish…read morepackage at our RV park at Medina Lake. It seems he does whatever necessary, including working late hours, to serve his clients. He works steadily, but still manages to explain everything. And he's just a phone call away if you have questions or problems. Color us happy!

I called in to set up internet service at my residence. Brent (Boerne, TX) office made the process…read morefantastic. He was polite, friendly, and knowledgeable. He answered all of my questions and scheduled the installation within my requested dates. Thanks for making my first experience with GVTC a great one, Brent!

Order Number: 335915 Appointment date: 04-02-2026…read moreHad excellent service with David, highly recommend him!

Overpriced and underwhelming service! There are so many more alternatives to Spectrum these days,…read moreand I am happy that their price gouging is finally giving them their comeuppance! (Look it up)

This place is so bad. The employees (Jennifer) will do anything and everything to not help you. The…read moresad thing is it's because they don't possess the knowledge about the job. No aptitude to have a simple conversation. She sounded like a parrot repeating herself "call customer service over the phone, we don't do that here". She just said that response to every question I had. I asked for a manager and she never brought one, instead she said; you guessed it. "Call customer service" . I walked to my car and called customer service and they were very professional and took care of all of my requests. The customer service telephone agent admitted that all of this could have been completed in person. Please go elsewhere and please skip on Jennifer, shes terrible. Waiting in line for a long long long time to just be treated unkindly.

Their internet service with the router box could not support my printer. I needed 2.4ggz to operate…read moremy printer. Thwir router provide 5ghz. I was told i woukd need to spent $100 to fix this. They could not provide the fixx

Their tv news is woke woke woke. Their tv remotes do not…read morework. Their internet is in and out.

UPDATE Global Optics: Two days ago a 2nd, Global Optics MDU post-wire technician came to my…read moreapartment to complete the cable hookup. Daniel did so good a job I am raising my company rating from 2 stars to 4 stars. Daniel located a difficult-to-find cable under the ceiling, installed when the complex was built in 1986. He somehow made the wire live again, then split it off from the box in the bedroom, and brought it through the wall to the living room where it located perfectly to plug into my desktop computer. Daniel restored my faith in Time Warner Cable's judgement hiring Global Optics. Today the TWC Installer came for the modum hookup and his job was easy. He didn't need to add any cable and the computer system works perfectly.

Horrible and dangerous company! This morning I was getting ready to open my back door when a man's…read morepant leg caught my eye. I could barely see him or the four other workers in my backyard because they were toward the far left corner. They were hanging Global Optics wire for Time Warner along the telephone poles and were therefore cutting branches that lined the perimeter. Did I receive a knock on my door or any type of notice that their company was doing work in my backyard? NOPE! This is a huge safety hazard because I own a 180lb Neapolitan Mastiff who would have ripped them to shreds. In fact, that was the reason I opened my back door. Luckily, the workers pant leg caught my eye seconds before and I was able to stop my dog! How did I know it was Global Optics? Well, NOT because of any identifying uniforms. I had to trespass onto private property and look at the logo on the truck so I could call and ream them a new one! Why bother to call? Let's say my dog did bite, drag them to the ground, and inflict irreparable damage. Wonder who would be sued? ME and my MY HOMEOWNERS INSURANCE. I could have lost my house and everything that I've worked for because of these workers. To think, it can easily be avoided if the company would simply knock of people's doors the morning of and say, "please keep pets inside because we may be doing work in your backyard". And let's not forget about the fact that they left my gates open after fence hopping to the neighbors yard. Again, had I not seen them and I let my dog out, he would running around the neighborhood because I would have no idea my gate was open or how it got that way. Then I could have been cited for "failure to maintain my dog" and fined massive amounts of money. In all, this company is not safe and if I ever catch them on my property again without prior notice I will calling the police and having them removed for trespassing.