The service is the best available for streaming tv. I was able to migrate my service from satellite to streaming without much hassle. Although they do their best to retain satellite customers when you cancel by making this change I am saving significantly. Easy setup does away with installation charges and waiting for a technician. read more

I got scam from Spectrum Rep to setup the Direct Tv with we never use it. Today 7/2026 I call cancel the Direct TV and realize it had contract for 2 yrs. I call cancel they charge $400. Don't order Direct TV from Spectrum if they promised, or either Direct Tv rep they are SUCKER PUNCH RIP OFF read more

Direct TV is HORRENDOUS! What an absolute JOKE OF A BUSINESS! Customer service over the phone was an hour and a half! Then you get someone who heavily breathes into the phone and you can barely understand what they're even saying! Couldn't set up an online account to pay a bill! Omg. They should pay ME for the crap I just went through!!!!!!!!! read more

For people that demand to have as much sports and channel flexibility as possible - DirecTV is the only pick. I grew up in the midwest with DirecTv and when we moved to SoCal in 2019, we got Spectrum. Spectrum was fine - but we were super annoyed that to get all of your channels on the app, you had to use their internet connection - even though we had Frontier Fiber which was a better service for less money. After our bill reached almost $375 a month for Spectrum, we decided it was time to try something different and installed DirecTv satellite on our house. We now get just about every MLB, NBA, and NHL game delivered to us in crystal clear HD for roughly $225 a month - and nearly double the channels we got through Spectrum (including tons of regional sports networks from across the country) For those that demand the best selection of live sports - DirecTV is the only option! read more

DIRECTV - Come to me DirecTv! - Television Service Providers Near Me

I won't watch a Laker game on DIRECTV, I'll just utube the game. DIRECTV will play the same commercial, back to back to back. Ridiculous. Anta claus over and over. Tired of Anthony Edward's , and I like the player. OVER IT!!! read more

Lost my connection. I was told that I needed a new remote. Paid for a new remote and lost any connection again 30 days later. Told that it wasn't my tv service but my actual tv-purchased maybe two years ago. Their representative was a jerk-told it was not their responsibility. read more

I've had DirecTV since its inception. It was always great with fantastic customer service. Then along came AT&T. Since then it has been one nightmare after another. Horrible service, constant disconnections and attempts at putting the blame on someone else, etc. and it takes hours and hours to try and get something resolved and even then, 9 times out of 10, nothing is resolved. After decades of having their service, I finally had to say goodbye. All because of the complete incompetence that is AT&T. read more

Do not subscribe even for a trial it's not worth it i did canceled before trial ended they still charged me now I have deal with my credit card to cancel it as fraud read more

Do we have zero stars ! Unfortunately it not an option but that is what their service deserves . Value has gone DOWNhill for past 10 years , and I have had Directv over 23 years , since its inception . I did a little research and found out due to bad service they have lost millions of customers over past 10 years. Let's start with service, currently I have NO Directv service because I refuse to pay them any more money . I paid my service on 5/28/25 of 258, they sent email we owed 275 also , so I paid the 275 on 6/5/25 as debit transaction. Well by 6/7/25 , they cut our service off , supposedly due to they did not receive the 275, mind you it was Debit and I could see the amount was sent to them by my bank . Well I called customer service on 6/7 , 6/9, 6/10. I was told " oh your payment was reversed , we never got it so we reversed it " , huh ??. How do you reverse a payment that you are telling me was not received. Ok , fast forward I called my bank more than few time, I went in bank and got a transaction record , I waited till 6/15 , to see if Directv reverse (?) payment . Nope , never happened . My money was still gone out of account. Now I go into my bank and file a fraud investigation against Directv , because our service was still off, and they still saying they never received it. I also filed a FCC complaint, and BBB complaint , because as I said we have had them for 23 years. Why would I go thro the trouble of filing complaint if I payment was not sent . Someone from their ' executive' office called after the FCC complaint. She did absolutely nothing to resolve the issue . I told I filed a fraud with my bank, changed my debit card , she seems to think the matter was closed. NOPE LETS forward to 6/25/25 , we still do not have service m they had already put the on 6/7/25 the 275 was back onto what the new bill , and I considered paying it in July . BUT on 6/25 , they added the 275 ON again , now the bill is over 700$$$ huh ? WTH ! in an email it's says they are ' reversing the 275' payment , 2nd time . Nope I'm not paying anything. I sent recent email , along with initial billing to FCC . Now I get a different person calling me from ' executives' office , honestly I do not want to speak with any of them , I want a credit of 275 ( now that they billing 275 twice , plus June bill 283) . I am fine without service, as far as I'm concerned we only owe 465$ , i may pay it down the road . Service still off . We are doing fine with ALL streaming devices , services , on TV , laptop and iPads . It's sad they lost a very long time customer. read more

This is not my usual review, so bear with me because I see this as a public service message. Like everyone else here, I have a very low opinion of AT&T, which now owns a 70% stake in what was once a fantastic company, DirecTV. AT&T has to be the worst service provider I have ever experienced. Why? They are completely indifferent to normal US customer service and business practices. I don't know where they are now based, but I have understood that they are not American-owned and are the old AT&T in acronym only. High prices, agents unfamiliar with local needs and culture, a payment policy with absolutely no grace period, and should you ever wish to cancel their services (my landline was with them), they make it a months, if not years-long, ordeal at the end of which you will pay them for the privilege of being mistreated. That said, DirecTV satellite service is the only reliable contemporary television system available where I live in Los Angeles. Fed up with the high monthly cost and all of the above-listed negative features of AT&T, we decided to try the main alternative cable company's streaming service, for, supposedly 75% of the cost of our DirecTV monthly fee. It was very easy to switch it on while we still kept our DTV for a few weeks, as we had just paid for the month. Disaster. Streaming isn't cable. Now, let me also say, I got rid of my cable service twenty-six years ago when I lived in another part of Los Angeles. That service provider was so incompetent, so terrible, that I personally took the box and stood in a long angry line to return it and get the satisfaction of putting it into the hands of the sorry person at that cable store. I then switched to satellite with DirecTV and for about 18 blissful years enjoyed flawless transmission, a huge selection of channels and a low price along with exceptional customer care. Then, sadly, DirecTV was sold to AT&T and everything changed 180 degrees. Except the transmission quality and the competence of the technicians. So, here we are. We are back to DirecTV/ATT for those two features. Nothing compares to their quality. The servicemen are on time, have long experience and very professional. The satellite transmission is rarely compromised (by weather, typically and by animals chewing on or dislodging the wire connection from the in-home units to the satellite). If you think you will have the same seamless TV transmission with streaming, think twice. We were using our internet provider for this new streaming and it was terrible. There were constant delays, it kept exiting if we weren't switching channels frequently, and we were not able to get all the channels we like that we have with DTV/ATT, like TCM and PBS. As flawed as that company now is, their local personnel/repairmen and even some of their foreign agents who answer the main number when you have a problem, are good and sometimes exceptional. The entire industry is not what it once was, but that has to be balanced with the myriad channels and entertainment they now provide. We learned a difficult lesson and are staying with DirecTV as long as the service and servicemen continue to be as good as they are right now. Hope this helps! read more

Direct TV appears to be the owner of Sling TV. I signed up for a free trial period on Sling TV. My credit card was charged twice (2) immediately. I could not get Sling TV to take care of what I perceived as a problem. Their listed number has been discontinued. Their computer chat was not set up to address this problem. read more

This is a classic case of "bait and switch". I was promised when I transferred over from AT&T's U-Verse to DirecTV streaming, that there would be absolutely NO difference in the channel selection OR CONTENT. Unfortunately, after SEVERAL attempts to work with DirecTV (to include their "Office of the President" customer relations office), DirecTV CONTINUES TO DISAVOW ANY RESPONSIBILITY FOR NOT PROVIDING THE PROGRAMMING THAT IS BEING ADVERTIZED ON ONE OF IT'S CHANNELS!!! (e.g., the H&I channel). I don't watch a lot of TV during the week however, when I see a program I want to watch (e.g., 12 O Clock High, Black Sheep Squadron) ... and it is ADVERTIZED during commercials ON THAT CHANNEL, I expect to view it. DirecTV has CONTINUOUSLY failed to address this issue, stating they have NO control over the H&I streaming channels offerings. This is COMPLETELY FALSE! DirecTV has a CONTRACT with its channel service providers. Attempting to blame the channel service provider by using the LAME excuse "we have no control over them" is a FALLACY. All they have to do is to reengage with them during their renewal contract negotiations to correct this shortfall. Time to start looking at ALTERNATIVE (e.g., Sling) TV service providers! read more

Their receiver failed. I was forced to call a foreign country to resolve it. Connection was horrible and I could hear other conversations going on at the same time. My options were to wait 31 days for the next available appointment OR wait 7 days for them to ship me a new receiver, install it myself (saving them a service call), drive to FEDEX and return the faulty one to them AND pay them $20!!! I pay them thousands of dollars a year for their service and when their receiver fails I have to wait 7 to 31 days for them to resolve it and if I want it resolved in 7 days I have to pay $20 - all because of their faulty equipment!? Do yourself a favor and use a different service! I plan to switch shortly. read more

where is my $57.45 prepaid mastercard refund that you have been promising me since 9/11/24? i get nothing but the run around each and every time single time i call 800-531-5000. oh it will get there i'm told, i have escalated it for you, wait another 45-60 days, you will for sure receive it in 14 business days yada yada yada. you suck and i would like to use another word that rhymes with suck! i'm so glad we switched to youtube tv. i will celebrate the day you go out of business. you are pathetic read more

PEOPLE PLEASE BEWARE OF DIRCTV. THEY ARE THEIVES. Directv demands that customers email or mail a copy of their driver's license to either open up or close an existing account. I was forced against my better judgement to mail a copy of my driver's license to Directv in San Juan PR to transfer an account to another person. A few months later low and behold I get a letter from a collection agency that I owe Directv $219.00 for service they provided in Nebraska. I was never in Nebraska, nor do I know anyone up there. I demanded they show me a copy of the driver's license the person provided to them in order to open up the account in the first place. They refused that request. They must have opened up that account using my license. I was told I had to forward my driver's license again to them and I said in plain ENGLISH, NO NO NO NO NO. So now I must go to my nearest police station and file a report and send them a copy to both DIRECTV and the company suing me. DIRECTV DID THIS ON PURPOSE TO GET MORE BUSINESS. It is openly robbing the public. How many other elderly victims are out there. I am 75 years old. So please choose another form of tv service but please do not use DIRECTV. You will only get hurt in the end. The president of DIRECTV'S DIRECT PHONE NUMBER IS; 602-824-4486 read more

AT&T DOES NOT ACT IN GOOD FAITH IN KEEPING AGREEMENTS! As an over 30 year loyal customer, I have always enjoyed Directv services until AT&T purchase them and outsourced their customer service team whereby English is not their first language.The agents always try offer a lot of platitudes, but in the end they are shrewd and unwavering. Recently, I switched to a streaming provider for six days, and decided to return to Directv. After two hours of speaking and haggling with them over $16 we made a 24 month no contract/no agreement (their words) term settlement to restore my identical service plan and 2 paid channels as they were for a 2 year fixed price. The price was a slightly higher offer than what had been offered the week before canceling, but the offset the cost by giving me some gift cards, Today, a day later, they reneged on the terms and refused to budge. I am very disappointed in their poor business practices. However, I prefer the satellite service and convenient remote control accessibility. AT&T is not a reputable company any longer, neither for tv or cellphone. Not because of the services they provide, but rather their poor communication customer service, which is everything when you're giving people, your money! I am a Psy.D. with 10 years of full time education and I mediate discrimination cases for a living,. I am trained to take copious notes including the dates, time and names of who I correspond with. I am very clear on my communication requests and I repeat back everything that is agreed-upon in order to ensure that the communication is clear and properly recorded. For Directv's manager to change the settlement we agreed upon is a clear act of good faith and is reprehensible! They need to work on keeping professional agreements and valuing loyal customers, read more

so excited to watch the usc vs. lsu game right now only to find out directv has a conflict with disney over streaming the game. directv- you suck. you are overpriced and consistently underperform. read more

I'm very disappointed in Directv today. I had a service call between 8-12. Around 12:15 the contracted technician had not shown up or called. I place a call to be told the technician was running late and was on the way. The technician did not call or txt starting he was running late. I wouldn't have known this if I hadn't called. 2:20 still no technician. Placed a second call to be told the technician is on the way. If I wanted an appointment between 12-4 I would have asked for an appointment for that time. I asked for my appointment for the morning hours of 8-12 for a reason. To call twice to keep hearing I apologize is unacceptable. I pay you, you pay the outside contractor. Now you're saying he'll be here within 45 minutes. That defeats the 4 hour window that you give. Should have given me an 8 hour window. I don't do bad/poor customer service. I will walk away from your company. Today if I could give no stars I would. Entire day wasted read more

PRAISE REPORT! The GOAT DIRECTV SERVICE TECH is.... MR. COREY VIC!! A true man of God & the epitome of a professional service tech in LA aka Lower Arkansas! I was having issues w/ my remote control. It would turn my system on & off but couldn't change the channels or anything else! Bro. Vic troubleshooted w/ me over the phone for just a minute & before I could say POOF my problem was solved! Mucho gracias, Bro. Vic! You earned an A+, Gold , today as usual! His servant & your biggest fan & DirectV 's best ad, Ms. Vicky Colvert Music Minister Psalm 23 read more

Direct TV determined which channels you should be able to watch. They blocked channels that They had a dispute with. The customer was the absolute last person they cared about.When I called to cancel, the service rep started yelling at me, when he asked why I was canceling. This is a sad business and not worth the price. I have Hulu now and it's 10 times better and $50 less per month. So, no, don't recommend Direct TV. 1 star, cause I had to! read more

I am not a paying customer but I did use this while visiting family back East. It is a great service, no issues with quality in watching, and oh my goodness, there are a lot a lot a lot of channels! read more

Re: Direct TV Stream This is the worst service ever! Do you sign up for any free membership as you'll never be able to get out of it! If you cancel at your account they will send you to a chat where they want to know why you want to cancel and then they want you to make a phone call. After numerous attempts at the account and with customer service with disconnected numbers, incorrect numbers, reps that drop your call, etc. and 2 hours later, I was finally able to cancel. Beware! read more

As part of working on the estate of a senior military retiree who died earlier this year, I had to contact DirecTV. With cancellations and prorations, the service ended with a credit of $47.13. Instead of actually issuing the credit to the estate, they sent a monthly statement with the credit. We then contacted the company again (in August, months ago) and "Ian" indicated a check would be issued to the estate in "7-21 days." THIS NEVER HAPPENED. What an epic failure. SHAME on DirecTV. By the way, another family member actually worked for Hughes and DirecTV when this was started. She actually built and helped launch the first set of satellites for the service, and our family had some of the lowest customer numbers in existence. Additionally, our family had items added to a time-capsule added to one of the satellites. We have positive history with the company. THIS experience, however, was not even remotely positive. Basically, DirecTV has unethically withheld money the estate was entitled to. read more

Absolutely terrible. I have had DIRECTV for over 20 years. For 20 years I never had a problem with them. But now, I have called them three different times to come to my condominium to adjust my DIRECTV dish. Each time they roll up in a truck with Ladders on their roof. But when they get here, they say they're not allowed to go on the roof anymore. I have told the person making the appointment that I live in a three-story building. They say no problem, we will tell the technician they need to be able to access the roof. They could easily access the roof through my bedroom balcony and would need a 5 foot ladder. But each tech says nope. DIRECTV does not allow their workers to go on the roof. I asked the tech so what now?I pay $150 a month, I have no service, because you guys can't fix my satellite dish by going on the roof. He shrugged his shoulders and said yes that's how it is now. Absolute BS. read more

Directv is one of the most dysfunctional companies I've ever done business with. Some of the Customer Service Reps lie, do not return phone calls nor speak English well! All some of them do is just verify the account and are not trained nor have the experience to handle the call properly. I hate them and would never ever use AT&T Wireless since they own and manage Directv. read more

I have been a DirecTV customer for almost 4 years. When we made an in-town move DirecTV used that to say we needed to start a new 2 year contract and rates would go up. We said no thanks we'd like to cancel. But the rep told us to go ahead and make the move and then we would be able to call and secure a lower rate because we had been loyal customers. When we called as instructed, we were told there were no better rates available and that if we cancelled we would owe a $220 "early termination" fee despite being a customer for almost 4 years. We did the math and decided it was still worth it to cancel. Turns out our cancellation fee was actually $449, which was auto-charged to my credit card. I will be filing this with the Better Business Bureau and I truly cannot believe DirecTV thinks this is an acceptable business practice. If someone from the company would like to help me with this issue I'd appreciate it, but I have already spoken with several people in customer service who refuse to help. read more

Really, DirecTV has no Stateside customer service people your office in the Philippines your call center has more people who barely speak English and they don't understand a darn thing you're saying I've been trying to get this resolved every 800 number or 888 number you have online goes to a call center in the Philippines that really you're paying them for nothing because the people I've talked to basically we're not trained properly and I could barely understand him I've been trying to deal with this problem for over 6 months I'm driving down to El Segundo right now maybe I can get something done there believe it's not going to be pretty read more

We have been with AT&T/Direct TV for over 20 years. AT&T/Direct TV offered us extra channels at a discount price for 3 months,with the option to cancel, beware. We agreed to get HBO, Starz, and Showtime for $7 each, on Oct. 7th - Dec. 8th. We canceled the package last week. Our bill came the over day and was over $200. It's usually around $177 a month. AT&T/Direct TV explanation to me was the billing cycle ends on December 25th. I asked why wasn't that explained in the offer. She replied,"I don't know." So, beware. read more

They offer a reasonable price but you find out later that they will be charging you an extra $60 a month for the second year. You also have to sign up for a 2 year contract. This is too expensive - Look into DISH Network they are much cheaper. read more

This company is the most awful untrustworthy that is out there! We canceled with them paid the extra and even sent the equipment back and now they are saying I owe them like $800 also going through the whole cancellation process was a nightmare they kept arguing with us about canceling! Stay clear of them not a honest company at all! read more

I didn't mean to give you that 1 star! You are a lousy company! You don't give a darn about your customers! I have not been able to get into my email since 1/5/22 when you asked me to give you 72 hours to try to resolve the problem! Today you asked me to give you 24 more hours, what the devil is going on? I can't do any business and I am losing money! I don't recommend anyone to use your services! read more

I moved to streaming DirecTV Now from Spectrum Cable a couple months ago. After two months I have found some positives and some negatives. The main positive is price. Adding what I pay to DirecTV Now, and what I pay Spectrum for 200 meg internet, I'm still saving $100 a month. I have all the channels we watch and HBO, plus 20 hours of Cloud DVR is included. We do not have all the garbage channels that cable companies like to use to bloat their packages. The Cloud DVR is in Beta, I guess that's why it's free right now. The DVR definitely needs work. If you're used to regular DirecTV or Spectrum DVR, the NOW system can be extremely frustrating to deal with. Now the negatives: First and foremost, there is NO live customer service. Everything must be handled over the internet. Occasionally the picture just stops for a few seconds, for no apparent reason. Today, Thanksgiving, their service just stopped. No one to call, nothing. I tried the internet and could not get any help there either. I did all the things suggested on their web site......nothing worked. So I'm dead in the water with no recourse. I assumed, wrongly, I was the only one having a problem. When I searched the internet for outage information, it turned out DirecTV Now was having problems all over the U.S. All in all my service was messed up a couple hours. If saving a significant amount of money each month is worth the problems, this is for you. However, if you want a smooth operation and interface 24/7, you may want to look elsewhere. I'm considering trying a different streaming service. read more

Signed up for their electronics protection plan years ago.... Save yourself frustration, time and money and do NOT sign up for this nonservice. I've been lied to by the representatives who answer at the protection plan call center and by supervisors after my call was "escalated". I spent (literally) more than 1/2 a day on the phone, was sworn at, hung up on and lied to by the employees and then found one person who seemed to want to help. I was told I could leave messages for her and she could call me back, until the issue was resolved. When I called today (4th business day after promises were made) I was told I could not speak to that person and that it had been determined it was more economical for them to replace our tv (no one had contacted us) than to repair it. Now the representatives indicate they may take until next Tuesday to contact us with the replacement options. So far, this process has taken nearly two weeks and by next Tuesday it will have been more than three weeks. spending the money for the protection plan was intended to save us difficulties and frustration, not multiple them! Stay away from Directv - don't trust anything they sell, or tell you. read more

The service is ok when it works. Now our service is out. We pay for service as part of our monthly fees. I know how to fix a lot of problems because this is not the first time. After a long time on hold I had to wait 3 days for an appointment. Nobody showed. They said we missed our appointment. 3 people were here waiting! They missed the appointment. I rescheduled for the earliest available. 4 days later. Now they have cancelled again. I was on the phone for nearly an hour and the earliest appt is in 3 days. They have "escalated" meaning I'll (maybe) get a call within 24 hours to schedule sooner. It's a mess and no one seems to care. read more

We were long time customers and Direct TV was excellent. We really enjoyed their programing. Unfortunately , their internet service in our area was slow. We checked with them prior to leaving and they said it was not fast in our area yet, so we had to cancel. After cancelling we were billed 8 more months. I explained to about 10 people that we cancelled why are you billing me for a service I cancelled. They ignored me and sent me to collections for $280.00. Account 50860691. Lcivic61@gmail.com read more

I had DIRECTV 12 years ago I canceled the service, sent back the boxes , and to this day they are saying I owe $900 for boxes that were "not returned" read more

I have been a customer with Direct TV for 20 years and when they where operating alone the services and prices were much better. Now, when you called them you spend an average of 25 minutes or more and they keep transferring people more and more people that you can hardly understand, how we all know they bare in India or whatever country. Hardly understand and they read a script and they can't help you. Try to push channel you don't care for. Like myself yes I would like to have premium channels but they always play same movies over and over. Nothing is new. It's annoying you pay for these channels but out some new material‼‼ I don't watch sports channels or religious channels, I wish we could bundle the channels we like to watch the regular channels. Why, Why, Direct TV get with the program you are loosing customers as it is. The future is STREAMING‼ cable and Satellite are going bye bye ‼ read more

A very spiteful company. When I was with Directv years ago I left an accurate and negative review here- Very much along the lines of what has been posted. Bad customer service, contract agreements that were beyond comprehension, just a bad company to do business with. I terminated my service and was done. Within a few months I started getting calls from the directv call center, but no one speaking. 2-4 calls a day, nothing but the background conversations in the call center. I called back and they denied calling, said they put me on a no-call list and weeks later the calls did stop. Now I'm getting non stop marketing calls again for directv and att, multiple times a day with no way to get through to a person. Beware of how petty they can be. read more

I would leave less than one star if I could.  They owe me a refund.  After getting several emails that the check was in the mail, instead I got a prepaid debit card with the amount that has a ton of caveats.  The letter has a note on the bottom that instead of a card, if I go online I am entitled to a check.  Can't find that information online so have spent the last TWO hours getting tossed between departments (customer service to loyalty to ATT rewards and rebates to ATT billing to DirectTV billing to Collections who just tried to send me BACK to rewards and rebates) who all say its not their problem or they don't know who cuts the checks or that I should have gotten a check they don't know who sent a debit card.  Beyond frustrated and glad I canceled service. read more

I paid $167, 48 hours ago DirecTV still hasn't restored my service as promised. They even admitted that my payment went to the wrong department but suggested I pay them a extra $157. I feel so disrespected read more

DIRECTV - Television Service Providers Near Me