Was with DirecTV for 18 years I cannot believe the things that they have pulled in the last little…read morebit not only with my account but my father's account. They disconnected my father's account for me telling an agent how they were taken advantage of them and making them do the Dirty Work . I then get a letter saying don't worry about paying your next bill or returning equipment we just decided to cut off your service . I guess they did not like that the agent cited with me and gave my father the $80 credit that they tried to overcharge him on a fixed income . Making his bill go from 128.00 to 196.00 for no reason...... I highly suggest you save your money like I wish I would have in the 18 years these people have gotten more than $60,000 for me to be treated in such a way because you're giving factual information DirecTV is cheap they go for cheap labor and then they want to overcharge their customers

16 years with direct. I suspended the service for two and a half months. I wanted NFL ticket with…read moreyou Tube tv. Upon reconnecting they doubled my price for three tv's from $115 to $228. I called and they would not budge. I canceled and continued with YouTube tv with all the same channels plus more for $79

I needed to run by the Charter Store in Smithridge to return a piece of equipment. This place is a…read morebit of a joke. I think they are dealing with a lot of mismanagement. When you walk in the store is divided into sections with the emphasis on their mobile phones. Services like Internet, cable TV and related are the other end of the store. You sign in on a (filthy, even by pre-COVID standards) touch screen that was so dirty I felt like I needed to wash my hands after interacting with it. When you finally got to talk to someone they were friendly enough and tried to help but it was going to be over a 2 hour wait time just to return my Internet device. I ended up going to the UPS store to do this. It's free to drop off there - just be sure you keep your receipt. It took Charter over a week to realize the device was returned and credit the account back. Charter and companies like that get away with the lack of customer service because there isn't a lot of competition. WIth 5G and high speed satellite Internet coming online that is about to change. It will be interesting to see if that finally get's them to fix their customer service issues.

Spectrum is the worst. Frequent outages in the Lake Tahoe area. Lousy customer service. Tried to…read morechange my plan to save money by reducing the channels in March because it was a second home. They said they put it through. Got a big bill in April. Called in April. Found out that they did not set it up. Discussed setting it up. Picked new channels and everything. Got a whopping bill in May. Called again. Said that they should have told you that I had to pick up a new modem to change the plan for the TV channels. Never was told this before.

If you want to know the reason the store has such a low rating, just walk in and try to receive…read moreservice. I'm writing this review after visiting the store twice and waiting in store for over an hour again just to return equipment. Now they do offer appointments, but let me tell you that I have watched more than a few of those people check-in and wait a considerable amount of time beyond their appointment time to be seen, and this is another indicator that something needs to be fixed. The process here is broken, and quite apparently inefficient and not designed with customer experience in mind. The entirety of my transaction took 5 minutes and could have easily been processed numerous times during the hours I spent standing around. This was made even more apparent after watching all of the associates repeatedly wander the store, in and out the backroom, and stop to check in on the same customers standing around waiting for updates and data migrations to complete on their devices, all while there's a store full of customers waiting, many of whom are obviously there for the same reason as I. At one point a manager/leader approached me and mentioned I'd been waiting quite a while, so I explained what I needed to do and he made no offer to help expedite the process. The solution is simple. Keep a register open just for equipment returns and make a policy that anyone walking in with equipment be served in between walk-ins and appointments as associates are freed up.

I currently have AT&T internet, but I don't even have Spectrum. They call me at least once a month…read moretrying to get me to subscribe to their shitty 1 Gb cap. With AT&T and TE, I can get 5 Gb as fast as I want, and they never call me at all. AT&T is vastly superior to Spectrum in almost every way when it comes to speeds. I would go to Spectrum if you want someone calling you when you have another internet service, asking you to subscribe to their shitty service. I've told them I don't want their shitty service multiple times, but they won't stop calling me. Spectrum, you are the worst. I hope you die in hell.

Tom is very unprofessional! -due to high winds we lost…read moreservice...5 weeks without internet service -doesn't return calls & declines calls continuously -today he cussed at me and then hung up! Don't waste your money and time by doing business with this company-especially if you work from home like I do.

We live in country and there are not many choices for internet. I went with Viasat out of…read morenecessity (who subcontracted to Five Star satellite for installs. The poor kid they sent out by himself with maybe a month on the job was super nice but completely uncomfortable and had no confidence in the job he was attempting to complete. He got here at 1140 am, forgot his laptop. He attempted to put the satellite on the side of the house but didn't come with proper tools (like stud finder) And was like I think I see wood! With 3 inch bolts required to hold this satellite dish up I wasn't willing to take chance of having the equipment placed on side of house with all that weight attached only to siding. So I just asked him to put it on a pole (which cost u 75$ more) then he dug first hole and said he hit water lines and had to move the pole to new location. Before I could get outside to ensure there was no damage to water pipes he had backfilled the hole. Then he said he had to crawl under house and drill hole through the floor to run wire to office where computer is located. he said it would be easier and quicker to just run it to whatever room was close to the pole He said not to worry the modem would work just fine there. Mind you he had already been here for three hours so I agreed let's get this done I have obligations that I need to attend to. I went to see how things were going and he was on phone with his supervisor but asked if I had a crescent wrench, at which time I went into the house and husband was like WT_ is going on. He then went outside talked with this kid who was still on the phone with his supervisor as his supervisor has been talking him through every step. My husband told supervisor to get his a** here instead of throwing this kid to the wolves and that we weren't paying for them to send someone out with no experience to have his supervisor walk him thru installing the system. So it is now 4pm and we wait for a supervisor. I'm not sure I would use this company for any service unless they started a program to assist new installers become competent,well trained and efficient. Hope this internet provider is worth all the inconvenience today brought. At 4:40 we called supervisor that was supposed to be on his way here but had other issues to tend to and has no plans on come to help the installer. Needless to say I will be calling Viasat Corporate office tomorrow.

0830 internet goes out, so I cycle my modem and router. Nothing. Call charter at 0845 to report the…read moreproblem & they tell me it's me and they'll ping my modem. 0905 they tell me they're rebooting my modem. 0908 they tell me there's a service outage. 0930ish they say the outage is caused by a power outage. NV Energy reports an outage that affects less than 5 customers. 1000 charter says service will be restored by 1130. 1145 charter says service will be restored by 1430. 1417 charter says service will be restored by 1730. 1716 charter says service will be restored by 1800. 1839 I contact charter again and am told by 2030. 2110 I contact them and they have no information. More than 12 hours and no service or updates other than you'll have service in another couple hours. Best part, because they blamed this on a power outage the clock on prorating cost didn't kick in until after 1430. I think this was the last straw. Time to switch to ANYONE else because no one can be as bad as these yahoos.

Actually review for their call center. They have the most…read morewonderful, patient, and knowledgeable call center help. I just spoke with Maria. She was quick, polite, understanding, and had the answers I was looking for

Spectrum charter... my service doesn't work. I can only record a show at a time. Feels like…read moreComcast 20 years ago

SHOUT OUT to Jonathan, my service technician today! I have 2 Spectrum internet accounts in my…read morehome, one business and one residential. Both accounts took a dump today and Spectrum dispatched Jonathon today. My outside cable literally turned to dust, probably from our Northern Nevada elements. Jonathon was professional and courteous, and knows his internet stuff. After some hard work replacing the outside cable and all of the inner fixings, I was back online, and able to get this review in tonight. Great service and quality! Well worth the price we pay for this little luxury!

I was in here the other day and left with a new Iphone 17. I always make appointments prior to…read morevisiting any phone store and this one is no different. I made mine for after lunch since everyone is happier after a bite. Lol. This is my Spectrum store of choice although I live closer to the Los Altos/Disc store. The customer service is better here than the other stores I have been to. Dion helped me with my kids phones and I'm looking forward to coming back to upgrade mine when the new Galaxy comes out next month. I hope either he or Elijah help me with that. My most recent visit was with Elijah. I felt bad that there were only two of them, but the line was out the door. While Elijah got me set up with my new Iphone purchase, I was able to help an older gentleman pay his bill on their kiosk behind me, so he didn't have to queue into the line. Thank goodness after about an hour being in there two more people came through the doors to help the other customers. I'm happy with my purchase and the customer service I receive at this store. I'll see you guys in about a month.

I stopped in Spectrum to turn in some equipment…read more There was an older man in front of us, talking to the Spectrum Employee (a young man with a large neck tattoo). The employee was yelling at the old man about an account issue. The customer was clearly unable to articulate the technical issue, and the employee started yelling at him and said, "I'm not going to go over this with you again", repeatedly and told him to leave the store and to come back with someone who could talk about the account. It was sad to watch this, and I felt terrible for the old man. No matter what the issue was, the employee should not have berated him or yelled at him. This was not a good experience at Spectrum.

I went in to ask a question regarding buying a phone off the Samsung site that is unlocked and…read morebringing it to spectrum to use but I was told in order for them to help me I'd have to sign in and wait 15 min. I decided to leave as I did not have time to wait and the fact they refused to answer my simple question was ridiculous. I understand that they have policies and procedures but then make sure all your employees follow them because they have interrupted me being helped by an associate so that associate could answer a question for someone who walked in like I did. Seriously makes me want to drop spectrum due to how rude this one employee was today and the other one was just sitting on his bum not helping or acknowledging anyone.

Cancelled my Dads service as he was in the hospital, turned everything in. Called to confirm…read morecancellation because we received a bill, I had power of attorney to do so, they said they couldn't help me, my Dad would have to give permission. My Dad was unresponsive in the freaking hospital...so they told me to physically go to the store. I literally live 2 hours away, which I have told them. NOW over TWO months later I get another bill, and my Dad is passed. Is it easy to cancel, nope, although the call center advocate was helpful this last call and was able to cancel the service going forward, it took over 20 minutes! Spectrum needs to figure out their process for this type of situation. It is NOT acceptable or okay.