I love this luggage store. It's a little hidden gem. They have EVERYTHING you might need for…read moretravel. Love their Briggs and Reilly suitcases. They've got duffles, socks, passport holders, all kinds of international plugs, etc... and the people are so nice. Show them some love cause since Nordstrom left, they are in a difficult location.

Great customer service. I needed a quality suitcase for an upcoming trip and I didn't want to buy…read moreit online without seeing the suitcase first. Buying online for the sake of convenience is not always a good thing. It's nice getting personal attention from a person who knows the product Thanks for my Briggs & Riley spinner and tote!

Abby at the Roseville Tumi store went above and beyond for me. I have been a loyal Tumi customer…read morefor over 25 years and have owned several of their luggage pieces and briefcases throughout that time. I don't believe in paying too much for things, but Tumi is one of the rare exceptions. You buy it once, and it lasts 15, 20, even 40 years. In my experience, it's worth every penny. What made this visit exceptional was Abby. She provided outstanding customer service, was knowledgeable, professional, patient, and genuinely cared about helping me. In a world where great customer service seems harder and harder to find, Abi stands out. This store is truly blessed to have a woman like Abby taking care of its customers. She is a tremendous asset to Tumi, and because of people like her, I'll continue to be a loyal customer for years to come.

I came in due to the mishandling of my fathers luggage during a recent trip and the keypad was…read morecompletely removed/damaged. Robert went out of his way to order a replacement and a few weeks later, repaired it in 5 minutes. Much appreciated and kudos to Robert for the quick resolution - it is this kind of service that attracts and retains customers long term. I'll be back in the future to purchase some of their items in the future!

Brought in a couple of vintage jackets with zippers that were honestly in rough shape, totally torn…read moreup, and I figured they might be beyond saving. Arden & Howe proved me wrong. The repair work was clean, the new zippers function perfectly, and the jackets look restored without losing any of their character. On top of that, the price was more than fair for the quality I got back. These folks clearly know what they're doing with leather and hardware. I'll be bringing all my repair work here from now on. Highly recommend. 5/5

I have brought a different purse. A Calvin Kline's which is very expensive. All he dose is put in…read moreanother bolt like thingy which pulls apart rather quickly. Like within a week after I pick up the purse. He makes me pay the $20 at the time I leave it with him. So due the math. I took my purse to him to repair 5 times for the same issue at $20 each time equals =$100 dollars. I could have bought a NEW purse for the same money I paid him. I called him and I will take my purse 1 last time. But I will not pay anything until the work is done satisfactorily!!

Tumi luggage high class high quality -been using it for decades (even though it's two wheeler…read morebaggage. Just used it for two week stay in NYC upper east side. Fit right in...

Some of the worst customer service I have ever experienced from Tumi and this store is a bad name…read moreon the brand. First off, I love Tumi and this store almost changed that until my local Tumi rep in Roseville saved it and made everything right. The manager here would not help me and told me to go back to the Outlet in Orlando Florida to get help. Don't waste your time or money at this Outlet, go to the Roseville (or any other) Tumi and Abby will treat you right.

When I tumble upon a store with a pretty unique selection, I usually get excited simply because…read moreit's novel. Departures was one such store. Of course, I have seen travel focused stores in the past, but this was the largest one I've ever seen. over the decades, I found that some of the little travel accessories can really make a difference. I heartily recommend travel pillows. And luggage tags that don't rip off. When I first popped in through the door, I was greeted by some familiar brands like Samsonite and a few more unfamiliar ones. Then I wandered over to the back of the store and there was the biggest collection of Briggs and Riley's luggage I have ever seen. Now you may be wondering why I'm so excited about this one brand. Here is some history. I purchased two pieces of Samsonite. Both lasted about eight years. The grips on the suitcase, kind of melted in my hand at the end plus the wheels fell off. The second one broke on my way to the airport. I had to go back to my place and do an emergency repack. I also had two travel pro pieces. These did a little better. the travel pros lasted about 15 years each which was definitely a step up. These days I don't take chances with my luggage. I retire them before they have a chance to fall apart on me right in the middle of an airline flight. I received a Briggs and Riley piece of luggage as a gift 25 years ago. The luggage itself shows absolutely no signs of deterioration. The wheels are perfect, the handles feel steady, the only thing that's showing a little bit of wear are the zipper pulls which has fallen off due to heavy duty use. Of course, all my luggage did this and a lot earlier than the Briggs and Riley. However, Briggs and Riley has a lifetime warranty. The very friendly staffer at Departures was pleased to explain the warranty to me. She was clear, friendly and knew her business. First, it's a no questions asked warranty. The company will fix it. there are several options for repair. You can take it to an authorized Briggs and Riley repair center. The repair time can vary from a few days to a few weeks. The other option is to simply mail the luggage to Briggs and Riley. You will have to pay a shipping fee, but the return fee is covered by the company. I feel great appeal because throwing away a broken piece of luggage that only lasted a few years is some serious environmental impact and I'd like to avoid it. The biggest barrier to buying Briggs and Riley is the high price upfront. The luggage can cost 5-10 times more compared to discounted luggage at major retail stores. On the other hand, the Briggs and Riley even over 25 years has never fallen apart on my way to the airport. When you've only given yourself two hours of leeway to arrive at your airport, dragging your suitcase, back and repacking is an incredibly stressful experience. Cost wise, compared to the Briggs and Riley I have would have purchased approximately three pieces of Samsonite in the same timeframe. The price of the Samsonite even with the sale is starting to approach the price of the Briggs and Riley. And after the Samsonite fell to pieces , I will not trust that brand ever again. Comparing Briggs and Riley versus other brands of luggage by price alone doesn't really work because the warranty will basically fix the Briggs and Riley until either the company fails or you do. Just be aware that the airlines can change the requirements for luggage when it pleases them. You might want to purchase a smaller piece just in case things get much worse in the future. Now the exciting part about the luggage at Departures are the discounts. I have never ever seen Briggs and Riley discounted. If I had known all this at the beginning, I would have purchased myself a set of Briggs and Riley, even though the price would be comparatively exorbitant because the long-term value exceeds all the other companies. So if you think you've got a couple of decades of travel ahead of you, take my advice and go take a look at Departures. And leave the luggage to someone in your will. The warranty still covers it.

This place has everything you can imagine for travel. Very helpful and friendly staff. We'll…read moredefinitely return for travel needs.

I was looking for a pelican case for my camera equipment. And these guys were the closest pelican…read moredealers to me. So I made the 2.5 hour drive from the Bay Area. Over the phone and in person alike, their staff was super friendly and knowledgable. Natalie set me up with the pelican 1600 case for all my camera equipment needs. She had the warehouse guy bring out a few case so I can "try them out." The one I wanted, they didn't have. So they placed an order and it arrived within a few weeks - the exact case I wanted. The only thing is the drive for me was far. But things we do for the things and people we love. In this case my cameras. Def would do business again.

If you need a case for any application, look no further. They have it all...Pelican, Underwater…read moreKinetics, SKB...all the good stuff. They can also make you custom foam and custom Fabricated cases for any size or design.

Great quality bags & over engineered. I use their saddle and sissybar bags as luggage for antique…read morecar rallies. They have been through rain, mudsplattered, been dropped and dragged along the pavement. With a little leather cleaner they still look good. Most items are made to order and take about two weeks to arrive. I their prices are reasonable compared to what custom luggage companies ask. I couldn't be happier with their bags or their service.

Great to work with and some of the best bags I've seen. A+++. Would recommend to anyone.read more