We started shopping for some new luggage. We had seen some locally but it was mismatched. We went…read moreto the Folsom Outlet and found a great deal. Melissa was very helpful and knowledgeable.

If you're looking for luggage beyond the ordinary sold at department stores this is the place to…read morego. Melissa was so helpful. We were looking for something specific things and we were able to find them here.

I love this luggage store. It's a little hidden gem. They have EVERYTHING you might need for…read moretravel. Love their Briggs and Reilly suitcases. They've got duffles, socks, passport holders, all kinds of international plugs, etc... and the people are so nice. Show them some love cause since Nordstrom left, they are in a difficult location.

Great customer service. I needed a quality suitcase for an upcoming trip and I didn't want to buy…read moreit online without seeing the suitcase first. Buying online for the sake of convenience is not always a good thing. It's nice getting personal attention from a person who knows the product Thanks for my Briggs & Riley spinner and tote!

I came in due to the mishandling of my fathers luggage during a recent trip and the keypad was…read morecompletely removed/damaged. Robert went out of his way to order a replacement and a few weeks later, repaired it in 5 minutes. Much appreciated and kudos to Robert for the quick resolution - it is this kind of service that attracts and retains customers long term. I'll be back in the future to purchase some of their items in the future!

Horrible service on Saturday 5/22 ... went into the Tumi store and no one was at the counter. We…read morewaited for a while and finally an older Middle Eastern man came out with no smile, no greeting, no words ... we had to greet him. We asked him a question and he just had this cringy evil smile as he responded and was incredibly unhelpful. Tumi ... what a great luggage brand but what horrible service.

Great work, prices and location! The gentleman is very friendly and welcoming. Highly recommend!read more

Very happy with the outcome of my Fossil bag! I never have bags repaired. I usually buy a new one…read more When you find the perfect bag with the right amount of strategically based compartments & durability--it's a keeper!! Arden Howe Shoe & Luggage put new handles when the piping of the old bag was fraying. They did a lovely job with my bag! My days just got better!!

There are lots of companies making bags for business or traveling. Tumi is one of them. One of the…read morebest ones in my opinion. I own a few Tumi products. Including a wallet, a cross-body bag for travel, a small backpack, etc. They're all the highest quality and good-looking. The prices in this outlet store are a little less than their retail stores. But the quality of the bags is the same. The salespersons here are also helpful and professional. You have questions, they have answers. But no oversell feeling at all. The shopping experience at this Tumi outlet store is excellent.

Tumi is my brand of choice for luggage and work totes/bags. I conveniently stopped by this outlet…read moreshop (located in the Vacaville Premium Outlet Mall) on my long return drive from Napa. The associate/manager who was working was great and helpful. I was needing another work style tote and since I know the different lines Tumi offers, I was on the hunt. The associate made a few solid suggestions based on my preferences and finally I decided to go with a tote bag and also a complementary wallet....both at unbeatable outlet prices!!! Finally, started to use my new Tumi tote bag today and I love it!

When I tumble upon a store with a pretty unique selection, I usually get excited simply because…read moreit's novel. Departures was one such store. Of course, I have seen travel focused stores in the past, but this was the largest one I've ever seen. over the decades, I found that some of the little travel accessories can really make a difference. I heartily recommend travel pillows. And luggage tags that don't rip off. When I first popped in through the door, I was greeted by some familiar brands like Samsonite and a few more unfamiliar ones. Then I wandered over to the back of the store and there was the biggest collection of Briggs and Riley's luggage I have ever seen. Now you may be wondering why I'm so excited about this one brand. Here is some history. I purchased two pieces of Samsonite. Both lasted about eight years. The grips on the suitcase, kind of melted in my hand at the end plus the wheels fell off. The second one broke on my way to the airport. I had to go back to my place and do an emergency repack. I also had two travel pro pieces. These did a little better. the travel pros lasted about 15 years each which was definitely a step up. These days I don't take chances with my luggage. I retire them before they have a chance to fall apart on me right in the middle of an airline flight. I received a Briggs and Riley piece of luggage as a gift 25 years ago. The luggage itself shows absolutely no signs of deterioration. The wheels are perfect, the handles feel steady, the only thing that's showing a little bit of wear are the zipper pulls which has fallen off due to heavy duty use. Of course, all my luggage did this and a lot earlier than the Briggs and Riley. However, Briggs and Riley has a lifetime warranty. The very friendly staffer at Departures was pleased to explain the warranty to me. She was clear, friendly and knew her business. First, it's a no questions asked warranty. The company will fix it. there are several options for repair. You can take it to an authorized Briggs and Riley repair center. The repair time can vary from a few days to a few weeks. The other option is to simply mail the luggage to Briggs and Riley. You will have to pay a shipping fee, but the return fee is covered by the company. I feel great appeal because throwing away a broken piece of luggage that only lasted a few years is some serious environmental impact and I'd like to avoid it. The biggest barrier to buying Briggs and Riley is the high price upfront. The luggage can cost 5-10 times more compared to discounted luggage at major retail stores. On the other hand, the Briggs and Riley even over 25 years has never fallen apart on my way to the airport. When you've only given yourself two hours of leeway to arrive at your airport, dragging your suitcase, back and repacking is an incredibly stressful experience. Cost wise, compared to the Briggs and Riley I have would have purchased approximately three pieces of Samsonite in the same timeframe. The price of the Samsonite even with the sale is starting to approach the price of the Briggs and Riley. And after the Samsonite fell to pieces , I will not trust that brand ever again. Comparing Briggs and Riley versus other brands of luggage by price alone doesn't really work because the warranty will basically fix the Briggs and Riley until either the company fails or you do. Just be aware that the airlines can change the requirements for luggage when it pleases them. You might want to purchase a smaller piece just in case things get much worse in the future. Now the exciting part about the luggage at Departures are the discounts. I have never ever seen Briggs and Riley discounted. If I had known all this at the beginning, I would have purchased myself a set of Briggs and Riley, even though the price would be comparatively exorbitant because the long-term value exceeds all the other companies. So if you think you've got a couple of decades of travel ahead of you, take my advice and go take a look at Departures. And leave the luggage to someone in your will. The warranty still covers it.

This place has everything you can imagine for travel. Very helpful and friendly staff. We'll…read moredefinitely return for travel needs.

I was looking for a pelican case for my camera equipment. And these guys were the closest pelican…read moredealers to me. So I made the 2.5 hour drive from the Bay Area. Over the phone and in person alike, their staff was super friendly and knowledgable. Natalie set me up with the pelican 1600 case for all my camera equipment needs. She had the warehouse guy bring out a few case so I can "try them out." The one I wanted, they didn't have. So they placed an order and it arrived within a few weeks - the exact case I wanted. The only thing is the drive for me was far. But things we do for the things and people we love. In this case my cameras. Def would do business again.

If you need a case for any application, look no further. They have it all...Pelican, Underwater…read moreKinetics, SKB...all the good stuff. They can also make you custom foam and custom Fabricated cases for any size or design.

Great quality bags & over engineered. I use their saddle and sissybar bags as luggage for antique…read morecar rallies. They have been through rain, mudsplattered, been dropped and dragged along the pavement. With a little leather cleaner they still look good. Most items are made to order and take about two weeks to arrive. I their prices are reasonable compared to what custom luggage companies ask. I couldn't be happier with their bags or their service.

Great to work with and some of the best bags I've seen. A+++. Would recommend to anyone.read more

Was greeted by Faith who was wonderful. Great selection of suitcases and accessories. Was giving…read moregreat customer service and bought a nice lightweight case for a good price.

Great selection of luggage. They usually have the buy 1 get 1 at 50% off sale. That's a deal if…read moreyou're looking for multiple pieces of luggage. The staff is friendly and pretty helpful when you're looking for recommendations or suggestions. It's definitely a better deal to come here than the retail stores...