Unfortunately, I am leaving a poor review. I've been…read moreshopping at the mall independently since I was 13 years old. I'm now 34 years old. I've had the privilege to shop throughout the country and overseas. Today was by far the worst customer service I've experienced. First & foremost, I planned on purchasing brand new cologne. I walk into the store and immediately say, "Hello Ma'am how are you today." I get simple response of "Fine." As I proceeded to check out all the cologne on display, I didn't find a cologne strip or parchment to spray any of the colognes. There was no sincere gesture, suggestion, or recommendation. I literally stood there like I was staring at the back wall with no representative in front of me. At this point, I grabbed the new line of Hugo Boss and sprayed the inside of my forearm. I was ready to purchase the item, however since the rep did nothing to entice the purchase or ask whether I liked the product, I put down the bottle. At this moment, the rep turned to her coworker and started having a side conversation. I want to thank you for showing your true colors today. I will not be spending money at this establishment anymore. In addition, your customer service was downright egregious. Sunday, July 14, 2024.

The old blonde lady is the most condescending personality I've seen in my life. Smells a shirt that…read moreI didn't even try on at home and tells me it has a perfume on it. The shop only takes cash for alterations and do not have a 10 dollars bill to give change back, and tells me to figure it out. Horrible services by her and only her. The young ladies were so nice and the guy was nice. It's just her That judges people for doing anything. Even buying.

The lady that works here is so nice she always has great deals I love this store. If you ever need…read moreto buy winter stuff in Dec or Jan she has some on Sale.

Store is clean, employees are helpful in their suggestions, and they have an amazing selection of…read moresandals for all type of feet. Return policy is clear. I've seen people come in with dirty shoes trying to return them. So weird.

No one greeted us as we came in. Store was extremely busy, yet I didn't see any workers on the…read morefloor offering 2 help us. The selection was not good. I needed a cute outfit 4 my company's Christmas party & I couldn't find anything!!! Not even black pants & a cute top!!! They did have some good deals going on which is why I like coming 2 Old Navy!!!

The bad…read more 1)Understaffed at 9:45am. 7 people in line and only 1 cashier? Backup was finally called when shopper #8 came along. 2)Same day, the gentleman was clearly stressed out as I entered the fitting rooms. He had a speech he barked at me to bring everything out of the fitting rooms but I overheard him say the same to someone else. So I wasn't singled out 3) They don't match online prices. Bummer The good: 1) The folks on the floor are helpful in finding what I am looking for. 2) I shop here for cute clothes at reasonable prices so I need a physical store to try stuff on. Never pay full price. I often see things on sale 30-50 % off. I recommend seeing what you like in-store , style and size, then purchasing online for store pickup cause that long in-store line is maddening.

I don't normally come out to the Galleria, and have never been to this particular Express; but have…read morefrequented Express for years. I came to this location recently as my family and I are attending a wedding and my boys were in need of dress attire. After arriving and going to the men's section we were greeted by one of the sales associated. I don't remember her name but she was short, blond and had a slight accent. She was also very polite and extremely helpful. I wasn't sure what exact sizes my boys would need as they're statures vary greatly, and didn't know if sizes were carried for my youngest. I gave estimates sizes to the associate and she went from there looking through the stock on the floor, in the back area, and even online. In case I might find something there that I could find while in the store. We were probably in the store for over 2 hours while I went back and forth, from the floor to changing room. Having my boys trying on everything from slacks, jackets, dress shirts, belts and dress shoes. In various styles, lengths and colors; ensuring we got the right fit for all 3 of us. I was thankfully able to go off my current Express clothing sizes to quickly find what I needed. OVERALL: Sales associate went above and beyond to help us and which was very appreciative. And made our experience very smooth.

The experience was pleasant in Roseville. Manger was Mecka was awesome. I received all of my…read morerewards and discounts from my app. I will definitely be back!!!!

We started shopping for some new luggage. We had seen some locally but it was mismatched. We went…read moreto the Folsom Outlet and found a great deal. Melissa was very helpful and knowledgeable.

If you're looking for luggage beyond the ordinary sold at department stores this is the place to…read morego. Melissa was so helpful. We were looking for something specific things and we were able to find them here.

I recently received a Vuori gift card and was thrilled to have the opportunity to shop in person…read more As a busy mom of two, trips to the mall are rare, making this outing feel extra special. I had heard about Vuori's buttery soft fabrics and cozy loungewear, but experiencing it firsthand in the store truly exceeded my expectations. Since I was unfamiliar with their products, I brought several and I mean several items to the fitting room. Throughout my visit, multiple friendly associates assisted me, but Le stood out as exceptional. Le was kind, patient, funny, and knowledgeable, setting me up in the largest fitting room and regularly checking in with a smile. Le consistently brought me different sizes and made me feel truly valued from start to finish. The checkout process was just as wonderful, with Le helping me and even offering a hug for Mother's Day. Customer service can be unpredictable these days, but my experience at Vuori was outstanding. Thanks to Le, I am now a lifelong customer, and I will always remember the warm and thoughtful service I received. Le is truly exceptional, thank you Vuori! P.S. I absolutely love the items I purchased; each one feels heavenly every time I wear them.

Only more praise to sing, as I popped in there again earlier today. Grateful to have Ian on hand to…read moreanswer my questions and check on inventory for me, he was super patient and helpful. Ian also let me know that their spring collection was just around the corner. A dear friend introduced me to the brand and I am hooked. Gorgeous materials, beautiful colors, and so much to choose from. Such a great shopping experience from start to finish.

I love this store!!! Awesome customer service from Olivia…read more,Atiana , and Camille!!! Keep up the great work girls !

They have a sign in the window near the door stating they have low prices... no BS. LOL. Well they…read moreare telling the truth. The prices were marked lower than the WW store up the street. Not only do they sell construction work wear, they also carry construction headgear/eyewear/shoes and medical scrubs in both men and women sizes. The shop was clean and organized. The merchandise is discounted, but it is all new. Plus since this is a discount place, the inventory and stock varies. But if you are looking for something particular, ask the staff. On my last visit ... right away when I stepped in, I felt how cold it was. Temperature wise... it was an ice box in there. Brrr. What happened to the heat? Turn up the heat please. Anyway, the person working was bundled up. She was terrific... very helpful. We bought construction sturdy pants at an awesome discounted price. #bareboneseworkwearrocklin #medicalscrubsdiscounted

I walked into this store for the first and last time today. I was excited to purchase new bras…read moreafter healing from surgery. I watched a sales associate excitedly greet two women who were also shopping for bras. I waited for her to come out of the fitting room to help me. She did not help me or even acknowledge me. Nor did the other two sales associates who were there. Two other women came into the store after me and were also greeted in a friendly manner. I don't want to think that I was ignored because I was the only person of color in the store, but I can't figure out any other reason why I wasn't shown the same courtesy. Very disappointing as I've heard good things about Soma bras.

I had the pleasure of having Cory for me today. She was so patient and understanding. Even when I…read moreburst into tears and kept crying because my bra cup went from DDD to a G. I didn't say much but she took the cues from my preferences and brought me exactly what I needed. As they say- she understood the assignment not in just finding the proper things for me but she held space while I had my mini breakdown with compassion and patience. This "small" act of kindness will forever be remembered. No exaggeration as I've been dreading this for the past year (yeah I put it off). Thank you again .