Tamara & team did an amazing job getting our beautiful replacement vertical blinds installed in our…read morecondo. The process was very smooth: easy scheduling for the estimate and then our new blinds were installed shortly afterwards. Great customer service. Thank you.

The installation was scheduled for 2pm but Cesar texted me that he's running early and would be…read morehere at 12pm. He took measurements to install the inner frame and hanging rails. They cut the wood and metal outside on the walkway. After hanging the doors, there was a lot of leveling to do that followed by touch up on all the nail marks and gaps in the wall frame. They did an amazing job with the installation and bringing the materials in the living room without bumping into anything. They took about 2.5 hours to complete the installation.

AMAZING! Backstory: I needed a new garage side door from…read moreyears of damage and it being a junky hollow door. I thought I could fix it myself but opt'ed to get a professional... SURE GLAD I DID! I did not realize how much I did not know about "doors"! I can't believe I didn't not do this sooner! James was super professional and direct. Great pricing and quality of work speaks for itself. Everything was done in just a few hours! I am excited to be working with James again on getting more projects done in the near future.

We'd been having issues with our entry door for a while. The door is more than 80 years old. And…read morenow, it had started rubbing against the side wall and no longer sat evenly in the frame. It was clear it was time for a replacement. Before choosing James, I got a quote from a very popular windows and doors company in Orange County. James, the owner of Lucero's Windows and Doors, not only offered the best price but was also extremely responsive. He mentioned that he previously worked as a Home Depot installer, which gave me confidence that he was properly trained. I was initially cautious because of the low number of reviews, but the consistent perfect scores from other customers made me optimistic. Now, after working with him, I can confidently say that Lucero's Windows and Doors is the real deal. Because our home required a custom-sized door, James came out twice to take measurements. After about two weeks, the custom entry door arrived, and he completed the installation in a single day. He told me our home was one of the oldest he's worked on, and the walls were very different from newer builds. Despite the challenges, he made everything fit perfectly, and the final result looks fantastic. We no longer feel a draft under the door, and it swings smoothly without any issues.

I would recommend Pablo to everyone! He was not only very professional and fair priced, he was also…read moreexceptionally great at after sale service! We transformed our open backyard patio to be more enclosed and wanted to see if Pablo can add a screen door to the patio/sunroom. He was punctual and finished his installation fairly quickly. But his service was way beyond just installing these screen doors for me. After couple months, we DIY and added tiles to the patio to make it easier to clean but it was very difficult for amateurs like us to align it to the railings of the screen door and the gap/transition doesn't look good at all. So I texted Pablo to see if there's any way to make the transition less awkward. I didn't have a high expectation because he already done his job and I should probably finished tiling before installing these doors. But he was willing to come out and take a look at what he can do and he did an amazing job! He replaced the railing for me and realigned everything to make it look nice. I got so many compliments about my patio! Very very happy. He was very friendly and easy to work with! He will definitely be my go-to in the future!

I spoke with Pablo over the phone. I explained that I needed my patio screen doors repaired due to…read moremy son's large dog damaging them. He brought screen samples and screen protectors. We decided what we wanted and repaired them quickly. I am very satisfied with the results!

Great professional service. They were punctual to start the…read morefront door replacement. They explained the process before starting and we're considerate when the front door entry was limited access while they had the stucco dry. They also verified the small detail changes in the door handle and had me try the door several times before they left. I was impressed by the end result. Huge difference in a proper working door compared to before. Great attention to detail to explain the issue with the last door. I recommend their service for Great quality work.

Very disappointed. Max, the manager, is very aggressive and argues as if he is right all the time…read more He does not listen to customers and does not offer a sincere apology. I made an appointment, and they completely stood me up. Later, they claimed they tried to call me or left a voicemail to change the appointment, which is not true. They never called or left any message. I have documentation as evidence, but I chose not to continue the conversation because Max kept defending himself and arguing instead of trying to resolve the issue. They also had my mailing address incorrect. I spoke with Max the day before my appointment to correct it, yet there were still multiple errors. Overall, the business seems very unorganized. The receptionist told me Max was in the office, so I was surprised when Max later claimed my appointment was with a different representative. This inconsistency felt very unprofessional and questionable. I took time out of my day for this appointment, and it is extremely rude and unprofessional that they never showed up. I do not recommend doing business with this company. There are many other businesses that provide much better customer service.

This is our second opening we've had replaced and once again our expectations were exceeded.read more

Second time using Hometime for window replacement and once again performed perfectly. Smooth…read moresailing from initial consult with Addison, follow up appointments with Gloria, to install day. The install date actually got shortened by two weeks. On the day of install one member of the crew had to call off, Eduardo (Eddie) showed up by himself and did the entire job of installing 3 windows by himself. Eddie deserves amazing recognition for his work. Will continue to recommend this company.

I couldn't be more happier…read more We wanted a solid screen door (not the crap sold in big box stores) - and we got it. They came on site and built the door right in our driveway - can't get more custom. Now it slides back and forth cleanly, all edges are tight and it's built strong!

READ THIS!! !! May 29, 2026 So I texted and asked how much…read moreto have a sliding screen door re-screened they texted back 225 - ok I'm willing to pay that. Then I ask how much to have the wheels serviced on the sliding screen door? $195 per wheel !! Are you kidding me? It's 225 to do the whole screen door and little $10 wheels are 195 apiece?? One word: rip off!! ----- Hey Robert!! I really don't care what your reply says, my facts and how I stated it above was accurate. What you don't mention here is that you actually called me and I told you what your employee said. I told you you need your school your employee and how and what they quote as prices. Instead, you respond with this comment on Yelp that somehow makes you sound like "oh the poor innocent business person". That is crap Honestly I wish you only the worst luck in your business. FYI - whether it's rip off or ripoff, it is just that: a RIP OFF!!

Long overdue! But this company exceeds my expectations when it comes to customer service. Many…read moreyears have passed since they have installed new windows to our home, and they still continue to help us by answering our questions and providing follow-up service and minor repairs. I highly recommend this business to anyone :)

(This review includes a response to the business owner's reply)…read more I had a deeply disappointing experience with Paul's Windows, and I want to share it so that other homeowners know what to expect before working with this company. I reached out for a small bedroom window replacement and had one key requirement: that the new window, once installed, provide a minimum clear opening height of 13 inches. The sales associate, Art, confirmed via text that the manufacturer (Crystal Pacific) said it would: 13.1875", in fact. That was fine by me. But when I asked for that specification to be confirmed in the contract, in writing, Art refused. Let me be clear: I wasn't asking for a personal warranty on the product. I simply wanted confirmation that the installed window, as ordered and managed by Paul's Windows, would meet the functional requirement I had clearly communicated. Art repeatedly deflected, referring to "what the manufacturer said," but was unwilling to take responsibility for the result. When I asked for accountability, he became dismissive and eventually walked away from the job. I contacted Paul directly, hoping for a more professional response. Instead, I received a generic brush-off and a claim that the window wouldn't meet the specs, which contradicts what their own sales associate had already confirmed. Worse, Paul didn't acknowledge or engage with any of the valid concerns I raised around basic customer service, transparency, or professional responsibility. Ultimately, I wasn't asking for anything unreasonable. I was hiring a company to manage a job and deliver a specific result. If something went wrong, say, the manufacturer provided a window that didn't meet the spec, it would be on the contractor to resolve it, not on me to go chase down the supplier. That's what any responsible company would do. But Paul's Windows made it clear they don't see it that way. If you're okay with vague communication, contractors who won't stand behind their own work, and potentially being left to deal with problems on your own, maybe this company is fine. But if you want clarity, professionalism, and accountability in writing, then look elsewhere. § Paul's response below is a classic damage control move -- polite on the surface, but full of deflection and quiet rewriting of events. To clarify: the window in question would have met the required 13" clear opening. That wasn't in dispute. Art, their sales associate, confirmed that in writing and was fully prepared to proceed with the job -- until I asked for a simple written accountability. That's the moment everything fell apart. Paul's follow-up misrepresents the timeline and sidesteps the core issue -- not whether the window would fit, but whether the company was willing to stand behind the result they were being paid to deliver.