Absolutely Lifesaver on the 4th of July!…read more I am on a long road trip with my family in our 2024 Toyota Grand Highlander when our dashboard suddenly lit up with a bunch of serious malfunction errors, and the car lost driving power. It was incredibly stressful, especially since it happened right before the holiday weekend when almost every other repair shop was completely closed. I pulled into this Steve's Shell Service Center, and Steve stepped up to help us. He was incredibly friendly, kind, and calm. He is extremely knowledgeable about modern vehicle electronics and took the time to listen to what happened, scan the vehicle's computer codes, and explain exactly what was causing the glitch. He cleared the error codes for us completely for free so we could get back on the road safely and finish our holiday trip. After a long test drive, the car is running perfectly normal again and all the dashboard lights are gone. Steve didn't just fix our car's electronic glitch; he saved our entire holiday weekend. If you ever need honest, expert, and genuinely caring mechanical help, go see Steve at this Shell station. I cannot thank him enough!

Excellent service! Honest, thorough, detailed, professional and friendly. I was referred to this…read moreshop for those reasons and my experience matched exactly. Thank you for getting me back on the road to enjoy the remainder of my vacation!

Quality service. Super nice. Very motivated in doing it right the first time. Trust them.read more

The quote for 4 struts and 4 tires was well below other quotes, and they took the time to educate…read moreme on the issue and worth of such an expensive repair for a 2008 Kia spectra. Then they changed everything out over the holiday weekend and got the car back to me a day early. Thank you! The car runs a lot better now.

Matt totally Saved us.. we were just passing through and had a suspected blown gasket from way up…read morearound Milford UT. we towed in on a Sunday and monday afternoon, Matt diagnosed and fixed our car. was not a blown gasket but a faulty temperature gauge. We cant recommend Matt's service enough. we are BACK ON THE ROAD. Thank you Matt!!!

Where do I start? First time I went there, Matt got me in when I had a time crunch, even though he…read morewas quite busy. Started taking my three vehicles there, and every time, good service and good prices. An old truck was having some road noise issues. I took it to the dealer, who wrote me up a service order for $2600. I suspected that Matt's could beat that price. I left the truck at Matt's, but Matt called me after 20 minutes, and said I needed to come back to the shop. That worried me a little, but when I got there, he had my truck up on the lift, and showed me that all 4 items the dealer said needs replacing, were sound and didn't need repair or replacement at all. Saved me $2600 (less the cost of the shocks that he pointed out were in poor condition..and then almost all the road noise went away!). That sure cemented me to use only Matt's. Brought my cargo trailer in prior to a long road trip, and I wanted them to check everything out. They did, and when I offered to pay, he said "No charge. Didn't take us long, and you're a good customer..." or something like that. I am a mechanical idiot, but they never talk down to me, or make me feel stupid. And I always get a fair price from them. No wonder they are rated #1 in Iron County so frequently.

I can't say enough good comments about Jason and Tough Times Auto Repair! We are from Idaho and we…read morewere on our way to California in our RV when we broke down in Cedar City, Utah. Long story short, we were recommended to Jason and he was awesome. He's a great mechanic, honest, and fair! He got us back on the road for a lot lower price than we expected and our RV is running great! We've pretty much decided that if our RV needs work done in the future, we will make plans ahead of time with Jason and have him make the repairs while on our way to California. Yes...you read that right...we will come from Idaho to Cedar City, Utah just to have Jason make any repairs that we need!!! ***HIGHLY RECOMMEND***

Excellent! He showed up right as the tow was depositing the vehicle. He gave me a great estimate…read moreand knew exactly what he was doing. Great service. He was concerned with our well-being, not just getting paid. If I have a problem around here again, I will call him first. Just ask about method of payment first so you have cash ready if his card reader is broken.

I can not give this company and Titus enough praise!! We were visiting Cedar City with our 4 dogs…read morewhen our Expedition lost the front wheel. We were stuck in a parking lot with our dogs. We used our AAA and Titus showed up really quick and had to jack the Expedition up to put the wheel back on just so he could get it on the flatbed truck. I felt bad that he had to drive from Cedar City Utah to Henderson NV where the dealership was located. Not all heros wear capes. Some are named Titus and drive a tow truck!! THANKS TITUS! Our dogs thank you as well.

Highly Recommend! These folks go out of their way to help you. Have used them twice & both times…read morethey exceeded our expectations. They take pride in their work & always do an excellent job. Safety is also a high priority with this company. Thank you for your help!

Absolutely incredible service! Jaime went above and beyond to make sure our needs were met. I…read morehighly recommend this Jiffy Lube branch!

Ironically, I see I wrote a 5 star review for this same location in 2017. Makes sense, I have been…read moretaking all my vehicles here for the last several years. But today, I was met by the single most rude employee one could imagine. Now, maybe she was just having a bad day (it happens) but to interrupt my sentence just to tell me "I need you to put on your parking brake, roll down your window and give me your mileage" with a level of demand and urgency as if the lives of children were at risk, is a little much. My response; "Wow, that is a lot of needs." She again repeated her demands and clearly I failed to understand how serious the moment had become so she added pointing and gestors to supplement her request; "I need you to put on your brake, roll down your window and give me your mileage!" Yeah, I heard your list of demands the first time. I have been pulled over with less consternation then what this tech was displaying. I simply replied, "No, I think I will go someplace else." Remember when I said I have been taking all my vehicles here for nearly ten years? That stopped today.

We brought our car in for a vacuum leak and it ended up being just the throttle body gasket. Chuck…read moresaved us money and time. Awesome mechanic. Would recommend.

Chuck is one of the most professional, honest, and friendly business owners I've met in a very long…read moretime. I highly recommend him for automotive issues. We met him during an unexpected breakdown and couldn't be happier with his advice and integrity. He's one of the good guys. Thanks Chuck!

They did what they said they would do. Fix flat tire. The most important part is that they didn't…read moremake me wait a ton of time. They told the truth as to amount of time it would take. Great job.

The Thursday before Christmas 2023 I was out at three peaks in my grand Cherokee and accidentally…read morecaused radiator to leak. I called Goodyear and Kaden the manager told me to bring it in. He had prepared me the parts would not come in until the day after Christmas and Jeep would be finished at that time. I stopped by on Friday to get some things out of the jeep and was surprised it was on the lift. A miracle that the parts arrived overnight. He didn't promise they could get it done but at 4 o'clock I got the word it was finished. Kaden made this experience good because I did not have a mechanic here in town. Now I do!! I recommend the shop to anybody as fair and a pleasure to do business with!