Excellent location! 3rd time in 2 weeks my tire light came on. I asked for air again and told…read moreSebastian my situation and he told me if I had 30 minutes they could get me in and inspect my tires. I said absolutely! I used my lunch hour and was in and out so I could go back to work. They found staples on the inner side of the tire and replaced the Michelin Defender for $48 instead of $220 since I had bought the certificate for all of my tires with the initial purchase from them. So replaced in no time, great service!

They should rename this place Lying RipOff Tires. This place needs to be investigated for fraud…read more If you pay for a tire warranty they never honor it. Whenever I ever got a nail in my tire I always received the same lies. "Unfortunately where the nail is, the warranty doesn't cover it." They never ever patch up tires either. They always lie & say it's not patchable. Indirectly forcing you to spend over $400 on one tire. I stopped buying tires here & whenever I get a nail in my tire I take it to the hood and get it patched up for $30. F*** DisC*nt Tire!!!

Everything went well. From the time I called -Gunner was kind & informative with my questions and…read moreconcerns. I came in and my tire issue was fixed , fast and efficient was the service . Great place to get your tires replaced / fixed . Thank goodness I can get back on the road fast. Thanks team

About three weeks ago, my son and I visited the Big Brand location at 9835 W. Peoria Ave. We…read morepurchased four new tires for his vehicle and also paid to have two wheel studs replaced after they had snapped while he was changing a flat tire the previous day. Our total purchase was approximately $1,200. Unfortunately, our experience since that visit has been extremely disappointing. Approximately two weeks later, my son experienced another flat tire and took his vehicle to the Big Brand location at 10545 W. Indian School Rd. He was told there was no indication of a puncture that would have caused the flat. The tire was replaced, and he was charged nearly $100 for the visit. The following week, he experienced another flat. This time, we discovered that the valve stem that had been installed with the new tires was leaking. When he returned to the Indian School location on September 28, an inspection also revealed that during the previous repair, one of the technicians had stripped the wheel studs. He was instructed to bring the vehicle back on September 30 to have the damage repaired. Initially, we were told that we would be charged labor for the repair, even though the damage occurred during work performed by Big Brand. After discussing the situation, Big Brand agreed to complete the repair at no charge. My son dropped off his vehicle on September 30 and was told the repairs would take approximately three hours. He arranged an Uber home and waited. By 5:00 p.m., he still had not received an update, so he paid for another Uber back to the shop. Upon arrival, he was told that they had not been able to get to his vehicle and that the repairs had not been completed. We have been loyal Big Brand customers for years and have always had positive experiences with the service and quality of work. Unfortunately, the service and quality we have received over the past four weeks have been extremely disappointing. At this point, we have lost confidence in the work being performed on our vehicle and have decided to take it to another shop to ensure the necessary repairs are completed correctly. This is creating an additional out-of-pocket expense for us. We sincerely hope Big Brand takes this experience seriously. Customers should be able to trust that repairs will be performed correctly, that damage caused during service will be addressed appropriately, and that commitments made by the shop will be honored. After years of being loyal customers, it is very disappointing to have reached a point where we no longer feel comfortable trusting the service provided

Great customer service!! Great Products !!!…read moreGreat knowledge !!! Trustworthy !!! Greg is the man!!!

They are always very honest do not try to sell what I do not need. I have never had a problem…read morewith them. ******************************************************************************************************

These guys were top notch, they were able to diagnose, and deliver a great service at very…read morereasonable price!! Not all tire shops are equal. But the boyz did the dang thing!!! Avondale and buckeye.

Been going here for a couple a years and always satisfied with the service, new and used tires at…read morelow prices..

Needed a new car battery immediately, got a jump and headed over to BIG O tires, per neighbor's…read moresuggestion. Prompt, cheerful * professional service. Minimum wait TIMES. Recommended!!​

Once upon a time Big O was awesome. for 17 years I chose (5 different family vehicles) them because…read morethey were kind, and they communicated. This changed in May when i had a flat tire and they told me i needed four new tires. to be clear: Toyota requires the tires to have matching tread depth for all wheel drive vehicles. I understand that. I'm not disputing that. what I have a problem with is when the tech who informed me of this sounded and acted as if I was stupid for questioning him, and rather than do everything to back away from a persona of scamming auto repair tech by calmly explaining this is Toyota policy and he understood this seems shady but, in truth it's not, he doubled down in his callous demeanor saying he had no choice. I understand they have rules and guidelines. But, like every business, you need to train your employees how to communicate said rules and guidelines in a manner where you don't come across like a second rate scammer looking for a up charge. immediately I called Costco and Firestone. The difference was instant. when they looked up the vehicle in their computer they saw Toyotas rules and guidelines and were immediately calm and understanding and acted like humans doing a job wherein you interacted with other humans. Big O threw away a 17 year business relationship because they can't properly train their employees how to treat others with respect. Stay away if you wanted to be treated like a human. This is business 101.

Very quick and prompt. Was out of there in less than 30 mins. The price to patch my rental was very…read moreinexpensive and I was extremely happy with the service and honesty

100% recommend this place I've been coming here for years best bang for your buck and right out the…read moredoor. Only things I'd recommend doing once you have new tires installed check your pressure once you get home but anyone who knows vehicles should know the basics with tires lol. Would I bring a nice set of wheels NO! But they get the job done and get you right out the door and on your way. These guys are hard workers and deserve a cold pack of beer and hey it beats sitting at any shop for 4 hours just for the FNG "Lube tech" to finally pull your vehicle in just for 1 wheel.

Had a flat tire and took vehicle in to have flat fixed. Got there just after they had opened around…read more7:30ish in the morning. It took them 7 hours to get me out the door. Around noon they finally told me I had a tire that was unrepairable and that I needed a new tire. So 2 hours later they finally had the tire replaced. Never told me in the morning when I showed up that it would take that long to get someone to look at my truck. I would have gone somewhere else and given them business instead of waiting 7 hours, that's unacceptable! I had to keep going up and asking how much longer was it going to be. Will never be back and lost me and my family as customers forever!

Yep the reviews are true my experience with this place. I had the Firestone location on 83rd and…read moreIndian school sent me to this location in goodyear for an alignment because the rack was built into the ground so it wouldn't damage my car. Drove all the way down to Goodyear location just for them to tell me the guy who works on alignments for all the vehicles was off that day and told me he would be in tomorrow. No worries I said. They also said they didn't feel comfortable or didn't think they knew how to adjust it. One of the workers said he can adjust the toe for me and I'd get a discount because who would want to pay 140$ for an alignment just for the toe adjustment? So I refused and asked if I was able to keep the vehicle there until the technician arrives the next day and they said it's fine. Next day comes waited all day for them just to call me back to say they didn't know how to do it and then I asked about just aligning the toe and they said they couldn't give me a discount after I told them yesterday the worker said they were able to do it so they wanted to charge me full price afterwords. So yeah this place will lie to you and take advantage of you they also said the technician was able to do it and therefore was unsuccessful. On a Honda civic by the way so if you really want to shut this place down I'd start by not coming here at all I'm just disappointed on the outcome of how this was these people had my hopes up and pretty much screwed me over and sent me back on my way in a unsafe vehicle they just want your money lol.

Fantastic service, quality, and fast response. I hit a curb trying to park. I called Atlas Rim…read moreRepair on Friday afternoon and was available and at my home the next morning. The rim looks like new it was a heck of a lot cheaper than purchasing a new rim. I HIGHLY recommend this company. Thank you Mike, Great work!

All 4 tires on my Mercedes had 10 years worth of rim scratches…read more I called Mike and he responded immediately with a quick appointment to come to my house within a couple days. He arrived early and went right to work. He was done in an hour. The rims look great! All scratches and curb rash gone! And within his quote over the phone. I am very impressed with his service and professional, positive attitude. I highly recommend Atlas Rim Repair. (I didn't have a before picture.)

Anytime I have an issue with mine or my 3 children's vehicles be it tires; oxygen sensors; disks;…read moremotor mounts; arm joints anything I need; they are able to fix it and swiftly get me back in my vehicle safely. I trust them as a travel nurse who basically lives in my car & with the vehicle that drives my grandbaby around in. Been coming here for 16yrs, and will always return!

Been there a couple of times. My wheel threads were damaged the first time I had work done there…read more Manager is rude. Pricing seems unreasonable. Receipt is not itemized, don't know what I paid for any single item.

Had issues with my vehicle on my lunch break, came here to get assistance. Chad & RC provided great…read morecustomer service & got me back on the road asap.

The store is based on convenience and that is all you will get. While I am a local around the…read morecorner and have utilize their services in emergency situations, I began to spend a few extra dollars there out of convenience while anticipating a few check list items to be addressed in my upcoming services I anticipated. Many times we discussed the replacement of my tires, and in each event, he expressed regularly that he can order them for me, but I would have to go pick them up. I expressed regularly I'm not paying retail and I will get my materials and bring them back when I'm ready to add a few other items to the agenda. Never once did he articulate that I could not bring outside tires on my own and that they are not allowed to put outside tires on if they were not purchased through the establishment. The store is regularly not busy and in an old part of town. Regularly have I seen the service writer bored on the couch to an empty shop while waiting for services. Things like this are to be expected in a tire shop, the frustration I have is when lazy men like this do not want to articulate clear details to a woman who is a certified mechanic herself. I was happy and disappointed to take my money elsewhere and have my oil changes, service alignment, and while having my tires mounted and balanced at another local franchised establishment.