There is always a wait at Discount Tire, but quality takes time. They were able to pull up my warranty on one of my puncture tire and get it replaced in day for no extra cost, saving me money and time. While the tires are more expensive than some at Walmart Auto department, I find the service faster here at Discount tire. read more

Discount Tire - Tires Near Me - Katy, Texas

I had a very disappointing experience at this Discount Tire location. I came in and worked with James, who told me he had ordered my tire and that it would arrive in two days. After not hearing anything, my husband called the store today to check on the status, only to be told that James never placed the order. This lack of communication and follow-through wasted our time and caused a lot of frustration. We expected much better customer service. Unfortunately, because of this experience, we will not be returning to this location. read more

I needed new tires and no place I'd rather go than here. Everyone is so nice and knowledgeable. I love this location it's conveniently located off the freeway with plenty of bays and workers. I'm glad I made an appt because they were busy when I arrived. Kiet is who assisted me and he was very personable and friendly. I appreciate him taking the time to explaint he different options and help me pick the best tires for my car and helped with my wiper blades. I was in and out in just under an hour. read more

Discount Tire - Tires Near Me - Katy, Texas

Came here for the first time! The service was nice and fast and they finished rotation and changing my tires within 1 hrs despite the long waiting lines. Corbin (not sure the spelling) was taking care of my case and he did great help on my purchase! Will be back here for the tire rotations! Thanks Cheers read more

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Discount Tire in Katy and Richmond have helped with repairing flats, a new replacement spare tire, changing out entire lug nut sets, balance and alignment. Trusted and valued for quality work, products and reasonable prices. Strong recommend. read more

Kiet was awesome, my mom had a really scary experience with her tire popping while she was driving and he was super empathetic, knowledgeable, hospitable, and helpful. Great customer service. read more

Discount Tire - Tires Near Me - Katy, Texas

The worst experience ever I hate coming here, but it's the closest one other than the one on Morton, but the manager here tried scamming me into buying new rims because him and his team broke one of my rims and wanted me to buy all four new rooms and said it wasn't safe yet later on I found out I could actually get that rim fixed for way cheaper than what he was trying to sell me I don't know how corporate doesn't come and look at this establishment that they have running here or the team that they got going this place has the worst reviews ever I do not recommend this place at all and if you're a woman stay far from this place there's better places out there that will give you a good deal and respect that you are a mom and being safe on the road is top priority read more

I want to give a huge thank you to Michael D. at Discount Tire. My mom and I came in needing a tire replacement for both our cars, and he went above and beyond to make the process smooth. He was professional, personable, kind, and took the time to explain oir options without any pressure. The service was fast and efficient, and we left feeling confident about our purchase. The prices were reasonably priced. And service quick especially considering how many cars are being serviced at this time. This type of customer care is rare these days, and it's the reason I'll continue to come back to this location. Highly recommend! read more

I have videos to prove... First of all, I'm a Disabled Veteran. Prior to my acupuncture, massage appointment, I contacted Discount Tire, Katy, Texas, about the need for Tire Sensor Replacement. I was given what I thought to be a good price per sensor replacement. I want to clarify, my in-dash computer showed only one bad sensor. When the guy, from behind the desk, returned after checking my vehicle, he stated two were bad. He then gave a sales pitch about the sensors going bad between 6-10 years and recommended I replace all four. See where this is heading? I told guy to only replace the two... A few minutes later, I was approached by a tech. He shares with me that he is unable to remove my lug nuts because they were swollen. Although I had never heard of this before, I had seen it advertised...right in front of my face in the showroom for all to see. He said he would have to beat them off with a hammer and have to get new ones...yep! You were right if you knew where this was headed...Oh! The new lug nuts after destroying the old swollen ones were going to cost $50 extra. I told him I wasn't going to do the replacement and I wanted a refund. Another person, from behind the counter waited on me. I told him what was going on and stated I wanted my refund. He have a few scenarios...work with me on price (no was my response), go and see for himself if he could get the lugs off ( I told him why bother a tech had already said he couldn't), then, give me the lugs free (I still said no). I told him, being new to the area, I was looking for an honest business to work with. I then added, I'm going to go home and try and take the lugs off. If I can get them off, I'm going to write the worst review possible. I came home. With my wife using her phone to video, without any effort at all, the lugs on the right rear came off. I was shocked! I then thought, he tried showing me the problem on the front wheel (told him I didn't care), so I thought, let me try the left front wheel. Again, the lugs came right off and went back on. So! What's going on at Discount Tire of Katy Texas off Katy Highway? How many extra $50 have been charged necessarily. I called the front desk back. I was assured the front desk makes no commission. He did say the General Manager does. How can $50 for lug nuts simply be done away with as proposed by the employee? Why couldn't the tech get the lug nuts off? Did he even try? Or, was this the STORY they give to all/some to see if they will take them at their now known unreliable word. For me, Discount Tire will never be part of any mechanical or maintenance plans. If you do choose to use Discount Tire of Katy, Texas, take a Disabled Veteran that's in chronic pain to get the lug nuts off. It will save you An extra $50. Update! Got a call From the Assistant Manager after my horrible experience. He apologized and date stated he wanted to fix not only my needed repair, but the situation. Today, Tuesday, October 21, 2025, I returned to Discount Tire. Michael, knowing the situation, and being one of the unfortunate targets of my anger, sorry again Michael, greeted me professionally and empathetically. He once again apologized for the previous visit, and assured me he would take care of the needed repair. The repair was made. Although the first incident occurred, both Michael, and the Assistant Manager made great efforts to resolve the problem. Thanks again guys. And again, sorry for getting so angry during the first time we dealt with one another... When needed, I'll be using Discount Tire again. I've changed my rating to reflect tje average of both visits. read more

I have been to this location a few times, but I wanted to leave a review based off of the most recent experience I had. I went to get new wiper blades. When I took a look online, I only saw options for the front, but I definitely should've called about the back. They do carry front and back blades, so make sure to call to verify. I ended up going to the dealership for my back blade which of course cost me double. If I would've got my front and back blades from them it would've cost me around $45 before tax. They do install them for you, which is always a plus. The process is very simple and you should be in and out in under 10 minutes. Anyway, I went in on a Saturday afternoon. There were some folks waiting tor their service to be completed, but no one was in line. I was chatting with the employee about the back blades and they informed me that they do in fact have them available for around $15. I also told them about some issues that I was having with my back wiper arm. When we went outside they offered to take a look and helped me replace my back wiper arm. This was definitely some above and beyond service. I had just left the dealership where I have been consistently getting poor customer service, so it was very refreshing. I wish I would've caught their name. Is experience. Definitely put a smile on my face after a rough couple of weeks. Special thanks to you, kind stranger. I appreciate all of your help and advice! read more

Great location staff is always friendly! Great service in and out they always go above and beyond. read more

These guys saved my life!!!!!! Staff were friendly, knowledgeable and efficient even on a busy day. I took my truck in for new tires, and they discovered a huge hole in my wheel. Although wheel parts are not their specialty, they helped me figure out how to navigate the problem. They swapped a few parts around for me so I could still use my truck while I waited a few weeks for my new wheel to be shipped in. Once I had my new wheel, they put everything back together for me FOR FREE! These guys were so helpful to me. They also helped me pick excellent tires that will handle snow, and they were spot on with the BFG's they sold me. I paid $316/tire. I'm not "in the know" about tires or pricing... all I know is that the staff kept me from driving on a broken and dangerous wheel, listened to my needs, sold me the perfect tires to match my needs, were friendly and fast and went above and beyond to help me solve a very big problem. Veteran discount too! read more

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Great customer service and they did a great job with my tires. I appreciate all their hard work.

Went here 10 mins before closing they wouldn't put air in my tire said I recommend a gas station

Gabe was a great help, he explained what was wrong with my tires in full detail and with amazing service, and the price was just right, call for gabe if you come to discount tire. read more

I've been coming to this location for several years for my two vehicles for warranties, fixing tires, purchasing new tires and they are amazing, always offering the best customer service and prices 100% recommended. read more

First thing, when you need to get tires, a discount tire I strongly recommend you make an appointment that way you're not waiting for forever. But today when I went to go get tires I had an appointment but I still thought I was going to have to wait forever. But these guys got me in and out in 45 minutes and did great work, I strongly recommend this place. read more

Today was the first time I encountered any issues at this location. I bought a tire, and the service didn't take long. The associate who checked in my vehicle was helpful, but unfortunately, they misplaced a hubcap from my vehicle. read more

Discount Tire - Tires Near Me - Katy, Texas

Still in disbelief of how amazing the service was here! I went in to get my tire pressure checked and ended up needing two tires replaced. Spencer and Eyad were so thorough with their explanations, demonstrations, and reasoning behind all their decisions. I have a tight schedule with working in a hospital and they went out of their way for the services to be completed efficiently in order to make it back on the road safely before my lunch break ended! Cannot recommend and applaud them enough. 10/10. read more

This was my first time coming to this location, but like all Discount Tire I have not had an issue with any of them. I had a flat tire but the tires were previously bought from Discount Tire. Before I came in I spoke too Juan who was very helpful. He was able to get through the history of my account. Location is clean and when you walk in you are greeted. When they service your vehicle you are sent and app that will track your car going to the bay, getting service and when complete. The were very fast, if you bought tires there and you tires is not able to repair they look over the usage of the tread and possibly discount the next tire. You can also come into any location for air in your tire. read more

One of the worst discount tires I have ever been too! I said there for over an hour trying to get the air checked in my tires and they all were watching me and looking at me and nobody help me so please do not come to this discount tires because they suck!!! And I understand places are busy today but don't look at me and walk on like I wasn't there that's just unprofessional and rude! read more

Discount Tire - Best service ever! - Tires Near Me - Katy, Texas

Always a great experience at this location. Ryan took care of us for a new set of tires for my STI. Really happy with the options he gave. Very professional and helpful, always. TJ, did a great job with putting the tires on. Checked in with me on my preferences and made sure we were well taken care of. Appreciate the service. Especially in the frigid weather! read more

I made an appointment with discount tire. As soon as I arrived the front desk workers appeared annoyed by another customer walking in. I waited for assistance but the person walked away without acknowledging me. As soon as another customer came in a few minutes later she was greeted by a guy that came from the back and helped right away. I asked if I would be helped since I was there first but he said he will have someone help me shortly. I don't give my hard earned money to businesses with bad customer service. Do not recommend!! I left read more

July 24, 2023 went into the store to replace a tire. They didn't have it in stock. They set an appointment for July 26 at 8 AM. I went into the store, I was informed that they didn't have the tire couldn't find a tire and wouldn't know when they'd be able to have the tire. I suggested, in the event, that if they knew they didn't have the tire when an appointment was set that they would call and inform me that it was not in. They neglected to do that. I called another facility, told them what I was looking for, and I'm gonna be going there to have it installed today...poor customer service at best... read more

Woke up to discover I had a nail in my tire and low tire pressure. Called the team at Discount Tire and spoke with Sam. Talk about courtesy, Sam was great! Got to the shop and worked with TJ, the professionalism and courtesy continued on. Highly recommend this location and highly recommended you ask for Sam and TJ! Thanks guys for making today a little less stressful! read more

I went in for a rotation and forgot that the other Discount Tire I went to didn't put my lug lock socket back in the glove box. This location went and found a new one and gave it to me. Then later a guy came to me just to tell me they were about done and my truck would be ready shortly. It was unnecessary but appreciated. Great customer service here! read more

I was on my way home from a roadtrip & noticed my tire pressure light came on & so I pulled in to get serviced - It was raining so we didn't think we could get helped outside however, Corbin allowed us to pull into the bay & pumped the air in the tire inside there & overall Corbin was so friendly, & more than willing to help me get back on the road safely with the appropriate amount of air in it with a smile on his face! 10/10 customer service! read more

I have always had good experiences at Discount Tire stores; however, the customer service at this particular store is above and beyond any that of every other tire shop I have visited. Everyone here is super helpful and very patient with a difficult customer (me!). This is now my "go-to" tire store!! I wish I could give them more stars! read more

I had pretty great service here! Long story condensed - I got a flat tire on the highway not far from here around 8pm on my drive from Dallas to Houston. To say the least I was upset because that drive is already miserable but then adding hours to have a tire repaired is even worse. I attempted to change my flat to the spare but the lug nuts were stripped. I had recently taken my car into a brake shop to have them looked at and they told me then that they were very hard to get off and nearly stripped - likely from people using the automated machines to remove rather than doing it by hand. The roadside assistance would only tow my car to a dealership and dealership wanted to charge me $20 per lug nut/5 per tire so $100 just to put my spare on. Discount tire graciously offered to give me the lug nuts for free and I had the dealership change to the spare and then drove to Discount Tire for my free replacement tire since I had the tire coverage. The replacement tire, etc all happened on a Saturday and they were incredibly busy but still found time for me and everyone was really helpful especially Jonathan who handled my case. I appreciate the extra effort made by this location to make another locations mistake (stripping the lug nuts) right. read more

Only went for my tires rotation , want to sell me overpriced luck nots for the wheel. Quality off had change . Its not the same anymore

Outstanding service. Free flat repair and tire rotation. "Just buy your tires here "they said when I went to pay. What a difference from the horrible experience around the corner at Pep Boys. Empty bay, no one in the office. Multiple frustrated would-be clients just left. read more

I will never use discount tire again. The service is horrible at the one in Katy(marketplace) I have a credit card with them that I will pay off & cut up. Every time I have an issue with my tires they never want to replace them even when I have the warrant. the whole reason I chose them in the beginning is because of a friend. She never have issues but I always do, I'm starting to think they raciest since my friend is Mexican and I'm African America. We have had the same issue and they will fix her's but deny me. I recently went to get new tires on 2 cars, the guy was so rude I left on a flat tire to go somewhere else & he didn't even care. Horrible service never ever going back. I'm not the person to ever give bad reviews but it has happened one too many times there. read more

I arrived about 45 minutes before they opened on a Friday and was the third car in the parking lot waiting. By the time they opened, there were about 10 cars. They bought out a large tent and chairs outside the door so people could safely and comfortably social distance while waiting. Service was quick and easy. Friendly and professional. In at 8 am, out before 9 am, and I didn't have an appointment since it was an emergency mishap from earlier that morning. Wow! I was very pleased and super relieved to be able to quickly get back on the road. read more

Excellent service from Tj, He helped find a the perfect tires and reassured me with all concerns. He was very patient and explained the service well. The quality of the tires were exceptional and the wait time was not too long either. I recommend asking for him if you have any doubts and are unsure about tires. read more

Amazing service!! Went in and was out at the exact time they stated. Very professional and affordable!

All I wanted to do was swapping the wheels on my car, the rep came out checking my wheels and tires and told me they couldn't do it. Just because he wanted to sell me more stuff. Don't go to this location. read more

It's my first time at this location. I originally thought I had to replace the two tires. When I arrived, the staff here suggested I hold off until they figure out the exact problem so I don't have to unnecessarily spend money if there is a way to fix it without replacing it. In the end, they found that it was a nail causing the problem, and they fixed it with no charges. It's just so amazing the professional and thoughtful staff helped me save $1000. Would definitely come back again!!! read more

You can judge a business by how efficient they are upon opening up and treating customers. I was impressed with their professionalism and concern for their customers. Almost everyone there was in a jam and needed their cars and DT provided them an avenue of relief as best as business could provide I'm sure. I was asked to show my issue (screw in tire) and offered solution ( in this case I needed a new tire as the screw was too close to the edge of the wall) I was also offered a recommendation to a business that would change out a broken lug bolt. Very much appreciated. read more

I just had my car serviced at discount tired, and the service was amazing, customer service is very good, waiting time was not to bad, and they did a very good job... I highly recommend it read more

I have said it time and time again, Discount Tire is awesome, but, you have to get the right team. Well when I put on my Nitto Trail Grapplers in 295/70R18 3 years ago i had to call around because I wanted to see what the rims and tires looked like. Most stores did not want to go that extra mile and said I had to pay for everything first. They were short and just not customer friendly. But I found the I-10 store near the beltway and they were awesome and set me up. So here it is time to replace those awesome mud tires with some Nitto G2's. I called and visited 3 Discount Tire stores and got the same run around. Then I called the Katy Freeway location off Mason. Spencer simply said to come on in and he was on it. Those simple words that every customer wants to hear weather spending $15 or $1500 on something. I show up and all goes well, what I expect from a Discount Tire location takes place, customer service is great, the place is clean, everyone has a since of humor yet knows the line not to cross and even the coffee was good. Sitting at the window watching the "Tire guy" fling those big Nitto's and rims around was impressive, definitely a workout but he did a great job. I would bring the whole crew a Yeti full of beverages but I guess alcohol is frowned upon during work hours. So yes Discount Tire stores are great but just make sure you find the right team in the right location as it makes all the difference in the world. On a side note, as I sit here waiting I notice a ton of rental cars pulling in, Harvey cars I say, as we all know rental cars constantly have tire pressure issues, this place has a mobile air station out front setup, a free check type of thing. Nice to see. Also the counter staff handles every customer equally, I mean it would get real old real fast saying the same thing but they pull it off very well. They also diffuse the occasional for no reason angry customer as well. Again that extra mile, hard to find now days but it's here on Mason Road. read more

Discount Tire - I have never had to wait more than 30 minutes at any Discount Tire. Great job pulling the old Nittos - Tires Near Me - Katy, Texas

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