Hate this location. Just had one of your "professionals" offer a three wheel rotation because one tire is almost to the wear bar, or as your employee put it "completely worn out". I'll drive a little further to the cinco ranch location and get better service. read more

Well back again, same old wait. Set appointment for 9 AM, currently 9:40 AM and car hasn't moved. Don't understand why they want appt if it doesn't make any difference in service. Still can not recommended this Discount, very very slow and poor service. DO NOT USE, GO TO ANOTHER FACILITY read more

My fiancé and I went on Black Friday to take advantage of their sales on new tires. A couple of hours after waiting on our car they let us know 3 of the lug nuts were seized in two tires. They offered to fix it for us since another discount tire had done the routine rotation. They give us a sheet of paper with a shop to take it to. We get to shop, it's closed. We call discount and they are pretty unapologetic about it. We get it, Black Friday. Whatever. Today, Monday, my fiancé once again goes to the shop. He gets the seized lug nuts fixed. Back to Discount Tire he goes. An hour later, ANOTHER lug nut is allegedly seized on the car. Same. Tire. At this point my fiancé has had to call in from work for the day, has wasted an entire day going back and forth. Discount suggested he drive the car on 4 lug nuts back home to San Antonio!? Uh. No. We finally got everting fixed. Literally an 8 hour day. No accountability. No apologies for their sh*t storm customer service. There are so many other great Discount Tires to visit. This will definitely never get any business from us again. read more

I would like to say that the customer service here is great. Jordan really helped me out and explained what I needed on my car and and was able to order the tires and get them in the next day. Why 2 stars you ask? I scheduled and appointment and asked what the eta would be and they said 30 to 45 mins as I already scheduled an appointment earlier in the morning. It has now been 2 hours and I am still waiting on my car. I can understand if I just walked in, but I had an appointment! What's the point of holding an appointment if they won't honor it?!? read more

Worst customer service I've ever experienced. Waited outside for someone to come fill the air in my tire, and had 3 people that came after me get service. When I asked the agent why haven't I been serviced after waiting for ten minutes I was finally told that the people on the inside matter more even though I was seen pulling up first. I definitely feel race was involved and I plan on speaking with someone in corporate about this matter. read more

Wow, I had such a wonderful experience getting my tires balanced and rotated here this morning! Fernando met me at my car as I parked. He got me all checked in in under 5 minutes, but still took his time to be friendly, polite and explain what he was doing as he checked me in, I felt very in the loop! He did a really great job of explaining what tread my tires currently have and when I should think about replacing them. He also warned me about the hot weather coming up and said I may see my tire lights come on and that I can come back to the store monthly to have the pressure and tread checked as I near the time that I will inevitably need to replace my tires. My appointment was at 9:15am and they had me out the door by 9:35, very efficient. I love the balance(haha all pun intended) that this location has created with their time management and friendly customer service. My car and myself feel very taken care of. 10 out of 10 I will definitely be returning to this location. read more

Don't waste your time coming here . These people are rude, and arrogant they are very slow and the work they do is terrible. They walk around doing nothing and keep you waiting forever for the simplest things. No customer service at all . I wish I could I've negative stars read more

Completely disorganized. I had an appointment at 1030 on a typical weekday just for a tire rotation. Had to wait 10 minutes to check in because not enough counter staff and the length of time it took waiting on customers and picking up random phone calls. They told me that I would be first in line and would only take 15 minutes. I left to walk to lunch, came back 40 minutes later and they were just taking the tires off. Then had to wait in line again to get my keys. No acknowledgement just good bye! read more

Called twenty minutes before i could be there. Was told there was an hour wait and they couldnt put my name on the list. Goth there and magically it be cam a 2 hour wait. Not rude but definitely untrustworthy. read more

My tire pressure monitor light came on and I went to the air check at this discount tire. The gentleman there was friendly and helpful and showed me how to reset my tire pressure monitor! It was perfect timing, and thank you for your help! read more

This is the worst discount tire in Katy, I went in for one tire to be replace, told me about 50-60 mins, they didn't even get my truck in till 90 mins after checking in. People who came in over 20 mins after me were done before I even got my truck in, the excuse was my truck was put in the beginners door, so 2 hrs later I got my truck done. Maybe someone who wasn't waiting for their truck at the store should've been put in the beginners door not someone who's waiting in the store. I would advise everyone in Katy to go to the Katy mills store and avoid the one on Katy freeway. read more

First time at this location. And I gotta say it was the best from all the discount tire I have ever been. LIZ is the BEST! .she took care of my car explained me everything I needed ! She is so kind and helpful definitely coming back with my other cars read more

I ran over an enormous screw the other day. I showed up at 8am the following day fully prepared to buy new tires. Thankfully, they were able to patch it quickly. I was surprised when I didn't have to pay a dime! I really appreciate these guys! read more

I never understand why the associates here speak to people on the phone instead of helping the 7 people standing in front of them. Back again. Still waiting after 7 minutes and they are still answering the phone and ignoring people in line. read more

So this store is super busy but their service is definitely above average. So I ll keep coming back.

I always get my tires here. They have competitive prices and do free flat fixes and rotations. I like how you can make online appointments for tire rotations which means you get in and out much faster. The staff is very helpful and knowledgeable. read more

I came to this location at 5:00 on a Friday to fix a nail in my SUV. The staff were all so busy hustling around to make sure they did their best to help all the customers waiting to be served. I saw one customer being rude to a staff member (Liz) and she handled herself with total professionalism as she continued helping another difficult customer! I would come back again just because of the customer service I saw given by Liz; she is very knowledgeable and efficient. Good job Discount Tire for having such great staff members. read more

I came here really needing to get my 2 of my tires replaced. This place has the worst customer service I have ever seen in my life. If you walk up to the counter wanting to talk to them or ask questions they literally won't look up until you say something (they could see me standing in front of the counter waiting for help) rude. Also I have been sitting down waiting for someone to help me for literally an hour and nobody has checked to see if I need anything. This place is such a waste of time, holy shit just avoid coming here unless you wanna feel super uncomfortable and super awkward just sitting there waiting for nothing. The other discount tire sucks too. They need better customer service. Won't be coming back. Thanks for wasting an hour of my life. read more

First time I came here last year I was in and out with an appointment during my lunch break. This time took them almost 30 min after my appointment time to start. Every time I come in for a rotation and balance with an appointment at the spring cypress location plus this one I was placed in front of the line . I do not know what happened but I will not come here again during my lunch hour read more

This has got to be the worst and most costly tires I ever got. This place put on mismatched tires on an all wheel drive which threw off my wheel casings. Then they actually tried to insinuate it was my fault. My fault you guys are the tire guys. I kept telling them from day one my car sounded crazy. Anyway I finally get them to make a claim they agreed they would fix. BUT ONLY WITH REHAB OR REFURBISHED PARTS wtf?? How did they NOT know I had put new parts in??? Any way I took it to the dealer because it is clear I needed a certified Infiniti mechanic. They told me to drop it off at any location and they would cut a check. I took it to the dealership gave them TWO quotes one of their people and one of mine both with in a $200 difference ($3600). THEIR BOOTLEG INSURANCE COMPANY CUT ME A CHECK FOR $600 WHERE THE FREAK IS THE 3k??? After a lengthy run around I had to pay the additional 3k out of pocket for a place was supposed to be the experts. I will NEVER go back here. Every time I ride past a Discount Tire I spit! read more

Another bad experience today. I have been coming to this location for nearly 24 years and it keeps getting worse...always trying to up-sale you on services you don't need. They can't handle the local competition anymore. You're wasting your time with fair tire service and warranties. They don't support anything that doesn't include a new tire sale for whatever excuse they need to create pressure to buy a new tire. Try Costco or Sam's club for honest service and support. read more

Thanks for taking care of us Bradley you are awesome my good sir, Bradley noticed that we needed a third tire and and took care of what we didn't notice read more

I'm sorry me spending $1400 on four nitto tires an only getting 20k miles out of the tires an not being happy with that is an inconvience to these guys. I'm sorry your great idea of me spending another $1400 on more tires with a lame $114 rebate is not good enough of a solution (bro)!an yes I did create a claim ticket with nitto an you will get them to nitto because ohhh your the tire guy oh yea that's your job.never ever go back . I will buy 3 wrong size overpriced tires from ally gypsies before I go to another discount the customer tire. read more

For years I have purchased my tires & had them serviced at the Discount Tire location on Katy Freeway at 21825 Katy Fwy Katy, TX 77450, just east of Mason Road. Recently, after purchasing new tires there, I noticed the center piece of the wheel that covers the lug nuts was missing on one of them. I went back and they checked to see if they had any on hand. They didn't and assured me they'd call me as soon as they had a replacement. Because I drive an older car, a 1999 Toyota Solara, they had difficulty finding one. When they found and purchased one, I returned and they placed it on the wheel where the one was missing. They - the rep I worked with and the manager - were involved in finding and acquiring the missing part. It took a while for them to find it, which is understandable. They couldn't have been more attentive and helpful during the process, and kept me informed. Their help and attention to finding the right part couldn't have been better. read more

Not the fastest but the easiest, most reasonable, and most convenient process/service I've even experienced!

Been here a couple of times for quotes and tire work done. Everybody has to feed there family and yes I tried to be up sold, but no pressure. First time I got a quote for 700 something for all four tires, then when I really needed some I walked out with 240 with a pair. I worked in sales before I don't blame these guys trying to make a buck. I was a car sales at one time. They replaced the front tires, and I did have to come back to re balance my tires. Only cause my weights fell off and they did it for free. read more

These guys are always so helpful. They are always busy, but try to get you in and out as soon as possible. I have been using them for years and have never had a problem. read more

Had to get all 4 tires changed on my car. These guys did a great professional job. Best prices for 4 tires I found. I was in and out about less then an hour. I did schedule an appointment. Recommend. Thx. read more

I brought my Cooper tires at Discount. I went back to the Katy Freeway store to have a screw removed, and decided to have a spin balance and rotation done on all five tires. As it turns out they never touched the spare. When I left, the vibration under my truck between 60 and 65 miles an hour was horrible. So I went to see Yasin at the Market Place Drive store. They rebalanced all four tires. I was informed that whoever balanced my tires at the Mason rd. store had weights everywhere. He told me that their spin balance machine had just recently been calibrated. He said apparently the Katy Freeway store needed to do that bad. I won't go back to the Mason Road Katy freeway store again. Their not even keeping there equipment up. How can they keep us safe on the road. read more

This place is busy. But they give you good advice. I had a nail on one of my tire , they fixed it for FREE. Compared with other tire store, I prefer to change my tires on discount tire, they do the air check and tire rotation free of charge. read more

Nothing but positive experiences here. Both times I visited were due to tire blowouts caused by hitting road debris. Both times I came in already agitated. I was greeted promptly, and the tech was very knowledgeable. He explained the different tire options in detail and gave recommendations based on my driving habits and needs. Each time I replaced 2 tires. They never tried to up sell me and had me back on the road in under 2 hours. Very happy with these guys. read more

AWESOME! First time buying tires in the US for my mini and the service was great. They were packed but assured me they could fit me in, got there 1630 Saturday and all good. I did have to remind them about the $50 rebate but good otherwise. Easy going and to talk too. They showed me the work, explained that although one wheel was difficult to get off they showed me what they used and how I could do it in future. I have no doubt that if I had further questions they would happily answer me. With any new tyres it is still recommended to check the pressure yourself, mine were slightly low but expected. Overall impressed with the service and the time taken to show me what they did. Definitely will return. Thanks guys. read more

Free air check. They intentionally discourage people to come for that by sabotage. The worst experience. I went to the other store after standing stall with no attention for 12minutes. asked couple of time but no intention of service. Horrible store. read more

Guys were complete assholes, they might fix a flat for free but I'd rather pay someone else to not have to wait 3 hours and be treated like shit. read more

Discount tire has been servicing our company vehicles for years! They are always quick and efficient. I use them for my personal vehicle as well. I highly recommend. read more

The wait time is unacceptable. Been waiting 1hour & half car still sitting in parking lot just need new tires. I have paid for tires am a hostage to getting tires. Car in bay for tired now taking another 25min. read more

Ok, I normally come here and I know it is normally busy but today there was a total of 4 people in the place and all I need is for them to check my air, rotate my tires and check to see if I have a leak in one tire. I was told it was going to be over an hour to get this completed. I was shocked cause there was a full staff on hand. When I expressed my surprise I was told they are always busy on the weekend. That got me a little upset cause I always get my tires from here and I know it gets busy. I am not stupid but a better reason was needed to be given. Look I will keep coming because they are good. I just hope today was just a slip up. read more

I got a nail in my tire 20 minutes from home on a trip from Houston to Austin. I had a VERY important doctor's appt that I had to be at in Austin. At first when my tire pressure light came on, I thought I just needed air. When the young man (name started with a J) who was filling up my tire saw the nail he told me I would need a new tire since it was on the side wall and couldn't be replaced. I explained how I was in a time crunch and didn't have much time to spare. He said he would take care of me. He spoke to the manager and they replaced my tire within 30 minutes and got me back on the road. I can not tell you how much I appreciate them doing that for me since they had so many cars ahead of me. I don't live close to this store, but I would recommend them. read more

I have brought a number of tires from Discount Tires and have always been satisfied with the recommendations and price of the tires. However, there seems to be a lack of quality control with the work, on a number of occasions I have had to return to the store to correct some simple things, which should have been checked before delivery (i.e. valve covers missing, missing hub covers, wrong valve covers (plastics vs. the original metal).This last time I took my GT500 custom rims and got them back with starches, they are always willing to fix the issue, but they should take more care when doing the work. They are good for your normal rim and tire change, but for any special requirements I would recommend another location. They seem to work on volume vs. quality so beware. You do get what you pay for! read more

Went in to get tire checked as had a slow loss of pressure. Prompt and friendly service and they removed a nail, repaired it and didn't charge me a dime. Useful advice about my other tires and told me that there was no need to change for at least another 8 months. read more