I went to the Madison Blvd location to get an alignment, rotation and balance. Great job. One month later I went through a car wash and the wheel brushes apparently loosened or removed my wheel balacing counterweights. My car was riding rough after that so I took it back to Mavis and they checked the wheel balance and sure enough the weights were missing. The balanced the tires and even though it was NOT their fault, they only charged me $10.00 Service was outstanding, this is my " go to" place! read more

I stopped by this location on Monday, 5-11-26 to get a tire repaired. It had a screw in it and was leaking air. It was 4:12pm and was told the guy was leaving in 10 minutes and didnt have time to repair it! I left and went to Discount Tire where they told me they would work me in and they stayed until 6:30pm to repair my tire. Mavis, you could have gained a new customer but chose to turn me away, shame on you. read more

I had an AMAZING experience at MAVIS on Madison Blvd. Robert and the guys are so professional, there were no issues, no up charge, no BS! This is the kind of service you HOPE for. So freshing after a nightmare experience at Jiffy Lube on Hwy 72 in Madison the very same day. Also FYI, Pep Boys in Athens gave me a quote for brake pads that was TWICE as much at MAVIS. Jiffy Lube was at least $100 more. SO glad I went to MAVIS on Madison BLVD and will definitely be going back. read more

I called this store & was told an oil change costs $44. After the change was complete, I learned on the receipt that they had an additional $25 in charges for labor & the oil filter. These charges are almost always included in an oil change so I feel this was not honest. So, the cost ended up being $69 instead. I asked the man helping me about it and he blamed their website, although their website doesn't give a price for oil changes which makes sense because they have stores nationwide and they don't all have the same price. From now on I'm going to ask what an oil change includes when I go somewhere new. read more

Customer service is excellent and the location have good and friendly experts. With the good work and competitive pricing comes extremely slow service. Be prepared to wait! I had a flat and needed a new tire. Even though I got towed in before noon, car was done until almost noon the next day! The staff works extremely had but their demand seems high and resources strained ( at least that's what I perceived). Again, I'll probably use their services again but will be better prepared for the wait times. read more

If it could be -100 that is what it would be. I will be calling a manager in the morning. We were quoted one price for several different things and it was 3 to 4 times more. I am furious. I have bought tires there for probably 15 years or more but this is the last time. They hoodwinked my grandson and I am furious. read more

Got a set of windshield wipers here. The first time using them in the rain one snapped and flew off. They said they can sell me another set instead of replacing it. read more

I had a screw in my truck tire pulling my travel trailer and these guys bailed me out! Fast, friendly, efficient!

Poor service, my car was there 6 days waiting on tires after they didn't replace the first day, I was headed out of town, had to rent a car, left 5 more days I get back STILL NO TIRES, told me I had about 5000 miles left on them after talking to manager he said sorrywill never go back further more Mavis don't even respond telling me to call, this was way unacceptable, plus you already had a chance, With the 2 managers at the store who was no help, Madison Al. location btw the tires were bald! read more

today was the first time visiting this store, it won't be the last. good people that went out of their way to make sure my issue was resolved. read more

Outstanding customer service!!! Holly was super friendly and helpful. I had a nail in my tire and they were quick to get me in and out. Very friendly staff and outstanding service!!! read more

This place used to be great until it was a Mavis. They will try to take advantage of you. Please get a second opinion before you hand your money over unnecessarily. My story I bought two sets of tires here when it was Tire Engineer. So when we had a screw in a tire I naturally returned to the same store to find a Mavis, and yes they would honor my road hazard!!! So i thought it was going to work out well. Over the next two hours I overheard this same guy walk in to the waiting room to deliver horrible news to every single person. One lady was told her brake pads were below halfway, and since they were that low she needed to replace her rotors... all BS. Another guy had 3 dry rotten tires on his daily driver and they couldn't plug his screw hole. And on and on until my turn was up. So after 2 hours I knew it was coming before he got there... he wouldn't be able to patch the tire I thought... but I waited to hear what he had to say. "Sir! We were checking your tire and noticed your battery is really needing replaced. It's 670 out of 720 chargers and I wouldn't feel right if you left here and got stranded on the side of the road." I asked him why he checked my battery when I asked to get my tire patched... he advised it was standard policy to perform a "free safety check. I told him I could change my battery myself, what about the tire? Oh well it's a screw in your tire and your road hazard isn't where we can fix that. We have to put a new tire on for $120. I did my best to not get irritated at this guy blatantly trying to rob me as he had the 4 others before me. So I had to leave, and he would order the tire. A quick run up the road to Tire Engineer who had no problems throwing a patch on my tire. He cited the DOT regulations the guy at Mavis should have referenced and explained how the hole I had was well within the ok to patch area. He did mention my lug nut was missing on that wheel. I actually looked at my wheel before dropping it at Mavis to make sure there were no scratches or missing lug nuts before leaving it. Just as a quick in case something wasn't right. I thanked the man at T.E and ran back to Mavis to ask about my lug nut. I caught the guy in the parking lot about to leave and I asked him if he had my missing lug nut. Of course he didn't and just thought it was ridiculous that I would have looked at this before I dropped my vehicle off. I asked if he knew I was missing a lug nut, why it wasn't on my safety report... to which he offered to have one ordered for me when they replaced the tire. I told him I was able to get it covered under the proper road hazard warranty at a different store which absolutely blew his mind. read more

We were here just to get an oil change they said it would be 45 minutes but it turns out to be 3 hours worst oil changing place I've ever been to read more

I originally thought this tire place was great, a little slow but good service. Until I left there with 2 brand new tires and realized they put the wrong size on so every time I hit a bump they rubbed. Went back the next day. Sat for another hour while they put the correct tires on the car. If you go here make sure you are not in a hurry. Only gave a 2 star because of the amount of time it took. read more

Road-tripping from Texas to Tennessee and caught a nail. Found out not everyone can handle 37" tires. Had me in and taken care of quick. Great customer service. read more

They are super slow. I can understand being behind but dang . I got up there about 12 and was told to come back around 1:30 because they were busy, which they could have told me over the phone if they would have answered when I called. So I get back up there around 1:20 and handed over my keys and was told it would be about 45 minutes. From there I waited about 45 minutes to get my car moved from 1 spot to another. 10 minutes later I was told that my tire could not be fixed and that I would need a brand new tire. So I agreed and I got the price and went back to playing the waiting game. So a hour goes by and then I finally watch my car go back to the shop and get jacked up in the air. So about 10 minutes later the guy calls me up to the desk and tells me that they were looking for size 18 tires when all my tires clearly say 45R19 on them. So now he is telling me that the tire would be a extra 100 dollars. So after that I could not waste anymore of my time and ended of leaving with the same screw in my tire. read more

Service Manager, Mr. Austin Matney I want to say was very professional to me. My vehicle needed tire service and he happen to be on duty on a Sunday. He promised he would get to my vehicle and have it done by Monday. Sure enough, it Was done. read more

UPDATE: After speaking to the owner/manager of the store, I understand it is a standard policy to give the vehicle a once-over in order to spot any hazards that might be a safety concern. I have requested they be more clear in that approach since those of us who are not knowledgeable in this area can misinterpret this action and feel compelled to act on it. We are all in agreement that the 6hr wait time was excessive. I appreciate the prompt response to my complaint. -------------------------- My college age son went to Mavis Discount Tire in Madison, AL yesterday to fix a leaking tire. He called ahead and was told to bring the truck. He showed up around 11:15am and was told by the guy at the counter that it would be awhile, giving the impression that might mean hours. I told my so that I could understand it might take a couple hours due to Covid-related shut downs and busyness at multiple shops. About 4 hours later, my son went to the front desk to inquire on the remaining time. He was told that they thought he was leaving overnight (even though they walked past him repeatedly for 4 hours) and they'd get him in next. When they did get him in, they didn't fix the tire....they put the truck on the rack and removed all wheels. They then proceeded to tell him all the various repairs he needed in what felt (to me) as a way to take advantage of his youth and inexperience. 5 hours in, they were closing in an hour, they had all his tires off, & no repairs had been made. Luckily my ex husband intervened (via the phone) and they put everything back. However, they then refused to fix the tire. My son had to walk in the 90+ weather to an auto store to get a plug for his tire. He was then able to repair it in 10 minutes in the parking lot. 6 HOURS!! This went beyond poor customer service and seems leaning toward unethical business practices. read more

Aww went to firestone they didn't kno what was going on so we can came down the street to Mavis Discount Tire and they knew was we was exactly what we was talking about they didn't charge us a arm and leg read more

If I could give them no stars I would. First of all I made an appointment with them days in advance and when I showed up for my appointment they had nothing about it in their system. They got me in pretty quick and told me it would take an hour to change all four tires and it ended up taking them FOUR HOURS and there was only maybe one other car there. I will never come back here. read more

I am not one to normally write reviews, but when you get the great service that the employee at Mavis gives you want people to know this is where you need to come for all tire needs. We have several cars so we have been there several times always great service but more than that they are friendly and treat us like friends. My husband had front end work and two new tires yesterday and was in and out in no time. Today we had to take my car and saw us right away and help me with a fix until I can afford the work I need. Thank you Guy!! You Rock. read more

Terrible place all I needed was a patch for a small screw which was inside the tread line on the bottom of the tire and they wanted to sell me a whole new tire. I overheard rip off after rip off, while I was there. Please go somewhere that cares about its customers not its bottom line !! I left and plugged the tire myself and have had no problems with the tire. read more