We had to buy tires from Big O in Globe beacuse we basically had no other option at the time. After a lot of frustration and run around from Big O Tires when the tires failed, we went to Discount Tire. They handled our situation quickly and professionally. Also treated us like people. Thank you Tony and your crew! read more

Everything was great! The service was ON POINT! I was told it would be an hour to an hour and a half wait but might squeeze me in if possible. They had my car IN AND OUT within 20-30min. Patrick, keep up the AWESOME customer service and the young lady that worked on my car, you're the best! I will definitely be back here soon for my new front tires! Thanks Patrick for the car advice!!! read more

They ruined my brakes and had to get it repaired after they did not put my spare tire in correctly after buying new tire. They dangerously sent me out without fully securing the spare and tire fell off while driving. Never had a bad experience with the company in 20 years. read more

I go here probably 2 times a month to get my tires pumped up and checked for free. Last time I came in was right before taking my car on a road trip, my low tire light came on so I went to this location as always to get them checked. They told me I had TWO nails in both my back tires and I would need to get both tires replaced with them. Of course after looking at their horrible pricing decided to go to my usual used tire shop. They spun both tires around for me, NOTHING!! They completely lied to me to try and get me to spend money. Most likely cause it was only me(a female) and my girlfriend! This place is terrible I will pump my own tires up from now on!! Can't believe they straight up lied to me about something they would've charged for $200+ read more

Adam took care of me a year ago when not even corporate would help. Rene is super nice. Cody very helpful. Great staff, excellent communication- these guys are all about customers. I drive out of my way to go to this store. read more

All the discount tires are great places with friendly employees, but there's something about this place that sets it apart from others. I always ALWAYS see Chris when I'm here and he is always so nice and smiling and goes above and beyond for every customer. I also talk to Andrew a lot and he is super nice as well and will make your experience a great one. Every single person here works very hard and is great with customers. Some people complain in line about how they're standing around doing nothing, but obviously they've never worked in a store where service is provided or worked in the customer service field at all. If they had, they would see all these great workers working away like bees in a honey hive! Thanks guys for being so amazing. I see why it's hard to get a reservation at times because people come out the way to receive your great service! read more

Discount Tire - Tires Near Me - Phoenix, Arizona

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Picked up a nail in a rental car tire and explained the situation. They said they would fix it if they safely could, priced a new tire if they could not and said it may be two hours to get to it. 45 minutes later they said it was fixed and there is no charge for repairing a tire. They could easily have said it was not repairable and charged me for a new tire - the free repair was icing on the cake! read more

In and out ... very courteous. Even with sale going( really busy)very nice helpful ,explained all my options. Done when promised :) read more

Crappiest customer service ever. Honestly I didn't even get any service done here. I simply called because I had bought tires elsewhere and was searching for an installer. Upon answering my call, the man that answered clearly hates servicing people, as I was trying to explain my need he immediately interrupted me with "why would you get the tires anywhere else? Like did you get them cheaper ?" Which is first of all rude for him to assume, bc no they weren't cheap tires the other retailer was the fastest I could get the specific size Goodyear Assurance tires I wanted. After explaining I just needed them installed he said "ugh well you know you're gonna get charged an arm and a leg for this, cause you bought them somewhere else." Totally irrelevant to me I just wanted my tires mounted quickly, then he proceeds to tell me "it'd probably be cheaper for you if you go to a little MEXICAN tire shop" I don't understand if he was trying to make me feel inferior or what but it just irked me. It's just amazing that the "little Mexican tire shops" had a much higher level of customer service. Overall I've bought tire replacements here (for an arm and a leg) and I was hoping to be a lifelong customer but at the price of disrespect NO THANK YOU. read more

Andrew at Discount Tires took care of my truck. This was my first time shopping at Discount and thanks to customer service like Andrews, I will be coming back to Discount Tires at the Metro Center. A little pricy but well worth it! read more

So glad I found this place, and in my neighborhood at that. My car's tires need to be replaced, so I went to their website and was able to view the specs, ratings, and reviews for the tires. When I went to the actual shop, I was treated with courtesy and did not have to deal with any high-pressure sale pitches. I was even allowed to review my options in the shop and chose a set of tires that was well suited for my driving style and budget. It took them only 30 minutes to do everything, and I used that time to get coffee and breakfast in one of the many dining establishments nearby. A pleasant experience overall. read more

Discount Tire - Discount Tire, at the MetroCenter area - Tires Near Me - Phoenix, Arizona

I rate this place a 5 do to one man his name is Jason ,he was a amazing help he went outta his way to really help me out with my tires...He helped me out with buying 4 tires trying to get me a great deal and made sure I was happy and what I wanted...while I was there this man was running circles around every one ... he didn't stop moving he was on a mission...he checked on every customer made sure they were helped, worked the Bay Area with the cars.. this man will be the reason I'll come back... he has great attitude, hard working skills.. give this man a pay bump .... read more

OMG PEOPLE!!!! You HAVE to patronize this location!!!!! I went in to get my free air check one day and the guy that did it said I NEEDED to replace one A.S.A.P.! So, I went back today, and spoke with PATRICK SEBRING! He gave me an AWESOME deal!!! It was mind blowing. ALL are REALLY nice AND you wanna talk about FAST!!! There was this guy who was hauling tail THE WHOLE time I was there, and it must've been 45 minutes, BUT let me tell you!!!! IT IS WORTH THE WAIT!!!! LOVE YOU GUYS!!! Hope to be a part of THAT team, but Justin has to leave first...LMBO...j/k Justin, you were great too...OH and I can NOT forget about JIMMY! (You can stay...LMBO) THANK YOU, THANK YOU, THANK YOU!!!!!!!! read more

Had to replace all 4 tires on my car and this was the place to do it. Waited to purchase until I could talk with the Salesperson (but they have the option to purchase ahead of time on-line which is cool if you know what you want). Even though they were busy right away when opening up, they moved the line (of people and vehicles) quickly. Word I'd advice...make an appointment! They can handle walk ins pretty easily, but having that appointment (like I did) will save your day!! read more

I ordered tires online last week and made an appointment for install Tuesday. I arrived for my appointment and was told their system never submitted the order and to come back the next day. I asked if I should call before coming and was told no. When I arrived the next day at the time they suggested I was again told they didn't have the tires and this time it was FedEx fault. I was again told to come back the next day. This time they had my tires. Covid or not this is not acceptable. The least they could have done was apologized for the inconvenience but they didn't even do that. read more

Ok so where do I start....... I been coming to discount for years and I have never experienced such poor customer service ever. I came in for a simple tire rotation I asked how long it would take . They told me the system said a hour in a half. Walked through doors at 1:10pm it's now 3:00 pm and car still in parking lot . I'm just going to start going to Costco or Sams club for tires. I feels like because my Rotation is free it's no a priority to them. But my time is my priority( time is money) this place is ridiculous. read more

Store location convenient, and clean. Service; Super friendly and helpful. Timing; Super quick pulled in and within minutes car was brought into bay. read more

This place rocks! Everyone is sooooo nice and very patient. Shout out to Ethan for the amazing quality customer service and making my experience a pleasure. Another shout out to Athena for being so helpful with me and always gives great service. 2nd time I get to interact with her. You guys got some good people. I will continue coming back. read more

Always wonderful and courteous service! I went to the Goodyear location and the light never went off. Went back here and they fixed the problem. Always going to this location!! read more

Had a nail in my tire, went to this location without an appointment and was in and out within an hour. Rene was friendly and helpful. Thanks. read more

I came in to replace 2 of my tires. Was told wait time was an hour, hour and a half. Hour and half comes and I ask and they tell me another 45 minutes! If I was told from the get go it was going to be well over 2 hours then I could have made the decision to come back another time. That's poor customer service read more

I had to have my car towed in since I blew out the side wall by hitting something in the road on the 101. While I was waiting for the tow truck, I called around to see if anyone had the tire size I need, since it's not very common. Finally Discount Tire found one (that's all I needed) in their inventory. Hallelujah! I called that store to ask them to hold it for me and to let them know the tow truck driver would be dropping it off. Renee was so knowledgeable over the phone and provided confident reassurance. This is a busy location at Metro Pkwy despite not much going on anymore at that nearby mall. Clearly it has a lot to do with their customer service. I sat there for about an hour watching the interactions. Adrian was working the front desk and phones. He managed to treat every.single.customer like they were the first and only one of the day. Consistent energy and poise no matter the issue! Impressive! Renee seemed like a solid coordinator gleaming with professionalism, recognized I had been waiting likely longer than necessary and moved into action. Would give 5 stars but a hour wait seemed a bit much to be in queue for something I had already arranged. Not complaining. I do feel like I was well taken care of. It was busy and I do think they otherwise managed the flow well. I don't get on that side of town much, but if you do, I highly recommend these guys! read more

Above and beyond kind service!! I was far from home home and my GPS lead me here. Thank God and Thank Danny plus the other guy (didn't catch his name) A great bunch saving the day! read more

Garbage. Just garbage. I have a small hole in my tire and drive it maybe 20 yards not all the way flat and they said I needed a new tire and couldn't patch it. Come on guys I'm a grow ass man I'm not a idiot. Your not going to try to up sell me on the bs. He tried saying the fire wall was drive on so I needed a new tire. Dude are you kidding me seriously. It's not all the way flat and barely touched the fire wall with my rim because my tires are stretched. Go to a mom and pop shop guys. All these big companies are always going to up sell you with the bs. Never will I go back. If you go to this location it's the older man in the front with a mustache and gray hair with a red shirt on. Oh my tire was only around 4 months old read more

Discount Tire - Sure doesn't look all the way flat to me - Tires Near Me - Phoenix, Arizona

These guys are the best and trustworthy. I've been going to them for years and this location is the only one I will go to. They explained everything and gave me options. No hard up sell just gave me all the details for me to make my decision. And Adam Archambo the assistant manager was soooooo kind and patient with me as he had to explain a number of details a few times. Since this is not an area of my expertise it was much appreciated. read more

I've been a customer at Discount Tire for years. I've had the pleasure of working with Adam each time. I recently have had some bad luck with my tire situation and he went above and beyond anything I could've ever asked for. Words cannot express how grateful I am for their services in a time like this. read more

Another Discount Tire has exceeded my expectations. I needed only one tire, I had purchased the other three at Costco and although they didn't have the exact tire in stock, they had one comparable. Discount Tire will price match, but in this case it wasn't the exact same so they discounted it to where it would be close to what I paid. When I came back to pick up my car, my car was parked and locked and they even put my sunshade up in the windshield so it wouldn't be too hot! Thanks Discount Tire!! read more

This Is a Sad day at discount another case of over promise and under deliver. Told one hour after that hour went by I was told another hour and a half?? Really?? You can do better! I will never be back and will encourage all others to avoid this location. read more

I got two new tires the other day and Ever since then my car is veering to the left. It needs to be aligned because I feel like I am driving drunk unless I grip my steering wheel right. Refund please!! This is jacked up! I just spent $220 on this shit. read more

I can't say enough to thanks and appreciate the consistent great customer service from this center. I have had a few nails in my tires over the last few months and they are so friendly, courteous, and a life saver in fixing my tires. Genuine team work . Want honest caring people come here for your tire needs ! read more

Danny at the Discount Tire by Metro Center just helped us with a flat tire. He was amazing and we are so grateful:) all the guys were awesome! Thank you discount tire:) read more

I really enjoy this location. All discount tires are great truly, this one just happens to be right up the street from us. While waiting for my vehicle one time, I saw an associate take his time with an elderly gentleman who was very lost. Even though they were busy, this employee made sure to help the senior all the way until they had confirmed someone was going to come pick them up. It's this level of respect that I always get myself from the workers here. They have never tried to talk me into buying something I don't need. They don't talk down to me at all (one discount tire did that, but it was out in the west valley of course). These people love what they do, they love their company, and it shows in the way they treat the customers. Thank you for my free tire repair, we really needed a break (planning a wedding with a surprise pregnancy is not for the faint of heart). Who would have thought that our break would come from a big name company, right? What a wonderful service you provide. Thanks again for your awesome work guys, it's kinda about more than just tires at this point!!! read more

I did not personally have this experience, but my mom who was watching my son did and I thought I'd share. My mom had a nail in her tire and she was watching my 3 year old son who is special needs, while I was going to take an exam. She originally went to the Discount Tire by our house to get it checked out but proceeded to go to this location. Here is why. At the 3rd st and bell location they told her it was unfixable because of tread not because of location but would not show her or explain more. On top of it my son was over stimulated and hard for her to calm down. Instead of helping my mother or even offering to help just watched as she struggled and one of the gentlemen (or I should say teenagers) working on the car looked at her and say "well you need to learn how to control you child" with the manager already being rude she was hysterical and protective of my son and got in her car. The old managers Patrick from the 3rd st and Bell location moved to the this one. She called in tears embarrassed and was welcomed in. (This all happened while I was on my way to my exam) As I was about to get to my exam she called me to inform me what happened at the 3rd st and bell location, as there was nothing i could do at the moment i told her to just go home and calm herself and my son down, but she informed that this location had the managers we loved there that were previously from 3rd st and bell and she was going to attempt taking him there. When she arrived they took the time to help her calm my son down, attempting with a coloring book and getting his favorite character Buzz Lightyear on my moms phone. After they proceeded to take the time to help explain to her what was going on with the tire and instead of trying to up-sell her, offered a used tire till we come back to get a brand new one. Which of course we will be soon! I truly thought everyone should see the type of people they are getting and it truly all starts with management. If you have a caring manager you're going to have an awesome team. So thank you for helping my mom with my son it takes a lot to work with my son due to him being special needs he needs extra attention and as a single mom i know it's extremely hard to do in public by yourself. read more

I like making my reservation for tire rotation and purchasing a set of new tires. Service with smiles.

All I can say is Wow. What wonderful customer service! The staff was so helpful, friendly and this was at the end of the day! I really appreciate them getting my tires done so fast. Thank you! read more

Very friendly and polite customer service. Best prices and love that they do free repairs, rotations, etc. Patrick took care of us and I would highly recommend him! read more

Extremely helpful, fast and kind customer service. I had a flat tire on my way to work. I managed to make it here; they replaced 2 of my tires in 30 minutes and I didn't end up being too late for work. This happened very early in the morning so they didn't have too many appointments (probably why I was serviced so fast). read more

Got 4 new tires for my Toyota Corolla S at a great price with a good warranty. I have had them for a week now, I am very pleased with the tires, and the service I received at this location. I will definitely be coming back when it's time to get them replaced. I am fairly new to Arizona, and the service tech was very good at ensuring I was well educated on tires in the desert. read more

This is an honest location you can absolutely trust. I was told by another DT location that I needed a whole new set of tires. Came to this location to get them as I had used them once before & they told me I actually only needed two tires & the other two could go another 10,000 miles. I paid for two to be replaced & when I came back to pick up the car, they told me they didn't have the two I picked in stock (they thought they did) & as a result they upgraded me with better tires for the same price! This location is also great because you can walk around & shop or go eat in walking distance. read more

I had to have my car towed due to a flat, the staff was so helpful and polite. I went in not knowing what to do or what I needed and they helped me get my new tire. I am giving them a 5 star because they closed at 6 my car Still wasn't ready (they were sooooooo busy) so they stayed past their operating hours and made sure every car was serviced before the closed/left and that is just amazing thank you to all their staff you guys are amazing! read more