Discount Tire consistently provides top-notch service. Whether you need a tire repaired or replaced, I highly recommend them because their customer service is excellent. I once arrived with a tire problem right at closing time, but the staff still welcomed me and stayed after hours to help. That level of care and dedication is rare. Discount Tire is an amazing company that genuinely takes care of its customers! read more

Appointment for 3:30pm. Told them I may be available earlier, they say come when you're able to. (Earlier than set appointed time, mind you) I arrive, all the while with them mentioning they'll honor it anyway, to be told I'll be waiting for over 5 hours. That it would be better to come by closer to appointed time. Okay. I come thirty minutes prior to appointment. It's 3 and the gentleman is saying I'll have to wait till 5pm. That one tire they charged me 220, while originally wanting to charge me 280. I may very well go to Big O Tires just down the damn street next time. Robbery. read more

Service in here is soooo slowwww like why does it take 3-4 guys to work on 1 car like these people aint doin nothin they couldnt tell me why it took so long Overall garbage service and i swear to god if theres a bot or some normy employee that answers this, smd read more

Take my car in for tires made an appointment as I always do this is the second time in a row that my appointment was disregarded and I had to sit in the lobby for over an hour just to get two tires put on my car. I don't know what it is about appointments that they just ignore here but not only did they make me wait 2 hours to get too tires put on but I was overcharged $60 initially and they made me late back to work because they ignored my appointment. Over there the things that discount has gotten worse and worse when it comes to appointments so what's the whole point of the appointment then? read more

I made an appointment for a tire rotation and my vehicle wasn't even in the bay for an hour. It finally got into the service bay 25 minutes after the estimated completion time. Why even offer appointments? read more

I made an appointment so when I dropped off my car, it was a pretty quick process. I was told it would be done within 45 minutes. I let them know I would be going next door for something to eat. They confirmed my number and said they would text me. They never texted me so after 50 minutes I went back over and my car was ready. I paid quickly and was on my way. I got 2 new tires. No problems. Only issue was them not communicating lately. read more

I've been going to Discount Tire for years and have always had great experiences, but this time really stood out. One of my tires went out unexpectedly, and my car doesn't have a spare. I had to leave it parked in a neighborhood that wasn't mine, and on top of that, I was very short on money. I went to Discount Tire to get a replacement that their website said was in stock, but when I arrived, it turned out they didn't have it. I was ready to wait until the next day, but they offered me a loaner tire so I could get my car safely out of the neighborhood. That one small act made a huge difference. The next day, they got my tire in and took care of everything quickly. Every time I go to Discount, the people there treat you like more than just a customer. They really care, and they always go above and beyond, but this time felt especially kind and human. I just want to say thank you and let people know this is the kind of business that truly looks out for you. read more

This store went above and beyond to satisfy their customer. I highly recommend you come check out this location, high quality, service, amazing value, and did everything possible to find resolution on the service I was looking for. So if you're in Phoenix, go in ask for Mike he will definitely take care of you with the best customer service and a smile. Thank you discount tire for making it amazing read more

Discount Tire - 2017 Ford Mustang - Tires Near Me - Phoenix, Arizona

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FAST! The man at the tire pressure check station was very friendly and helpful, he helped me determine that one of my tires may have a nail in it. He told me I can pull up to the front and go inside to get it fixed. I was a little shocked because usually when I go here (at a different location) they're always booked up for hours, and this was only an hour before they closed. Once inside, I was told it would take about 45 min to get it fixed. It ended up getting fixed in 25 min. I'll probably start coming to this location instead of the one I usually go to if they're always this fast! read more

Discount Tire - I love this feature - Tires Near Me - Phoenix, Arizona

Terrible service, don't know where to begin. From double charges to making me come back twice to still not having the tires I ordered a week in advance. read more

Went to see why the tire they "fix" was still leaking and to put the full spare on if needed. Waited3 hrs for them to just switch the tires out and no information about why the other tire was still leaking. When asked the guy said I just got back from lunch and the guy who worked on it said he was rushing so he could lunch. read more

Amazing service 100% would go back again. Fast and did a great job. Employees are hard working !!

Mike and Alex were both extremely polite and great to work with. They found something in my tire and patched it good as new. When doing so they noticed my lugs were too short so they changed them out for me just to be safe. 10/10 recommend read more

Discount Tire - Tires Near Me - Phoenix, Arizona

While traveling we got a screw in our tire and looked up the closest Discount Tire. Well did we ever win the lottery finding this store! They got us set up with new tires in less than an hour! This staff was the absolute nicest and efficient service I have ever experienced. read more

Went in for a tire rotation and balance as a walk in and Isabel helped me through the whole process while keeping me informed on what was being done. everything was perfect out of the store! read more

Outstanding. Had a flat tire and they got me in quick and decent prices. Very friendly and professional.

I'd recommend this discount tire to anyone. I love discount tire and always go here for all my tire services . Always customer oriented and always friendly . The concern i had today was a worker who was not experienced in driving manual transmission attempted to pull my car out. I voiced my concerns to the manager and he was very understanding. I appreciate the customer service they have at this location . Just be aware if you bring your car with a mt in . read more

Chase and the young man who fixed my tires were nice and helpful. Such kind of service attitude and professionalism are rather precious these days. Thanks! read more

Damaged all 4 of my brand new 22" DUB wheels and refuses to replace them I brought my truck here with a set of brand new 22" wheels to get rebalanced. While the "tech" was removing the old wheel weights, he scratched every single one of my wheels. These wheels had less than 50 miles on them and ruined the finish on them. My guess is that they just used a screwdriver to quickly scrape the old wheel weights off. This isn't the proper way. I spoke with the store manager Mike Rinaldi who told me that I couldn't prove that they caused the damage. I showed him a receipt that I had just received the wheels from a high end custom shop in town. After that he offered to replace 1 of the 4 wheels that they ruined for some reason. This isn't an acceptable resolution as they literally damaged all 4 brand new wheels. Some are worse than others but they are all scratched or gouged in one or more places. Don't bring your vehicle here if you care about it. They refuse to be held accountable for their mistakes and it will cost you a lot of money out of your own pocket. The work is poor and the customer service is even worse. Edit: @DiscountTire the link you gave in your reply is broken. You can get my email from the manager of this store if you actually care. read more

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I noticed that a hubcap was missing so since we were gonna drive past Discount Tires, we decided to stop by to see if they had our hubcap from our last visit there. Jose took a look at our hubcap, then checked work area and found our hubcap. He apologized that no one contacted us sooner. Thank you Jose for giving such great customer service, keep up the good work read more

Lifesavers helped out and very informative. They worked their magic and got me out of a pickle.

Have been going to discount for years. No matter what state you are in they are a solid reliable company. If there ever is an issue they always make it right. I appreciate them. Will continue to go back for all my tire needs. Never try to up sell. read more

My elderly mother went into Discount Tire to get air in her tires, the woman that put air in her tires told her that her tires were bald and she was going to get into an accident if she didn't come in and buy new tires! I'm appalled and will never go into this location again, the high pressure of this employee is ridiculous. read more

I had a low tire today and they checked it for free very fast service and they replaced my wipers free of charge fast service and very good employees. read more

Excellent customer service. Theres nothing better than having my choice of business be appreciated. Mike excels at his job. read more

I made sure to book an appointment in advance because I needed the tire changed and didn't want to wait all night for it. Unfortunately, when I arrived at my appointment time I was informed that my car would have to wait, as the other person they had booked in the same time slot as me got there first. Seems silly but the service was still quick and not too expensive read more

They are always ready to help check my tires and add air where needed on all my vehicles and trailers. They always honor the warranties and fix flats as quick as possible. Since they are good, they are popular, so expect a wait. read more

Noticed I had a nail in my tire, took it to Discount and they fixed it for free. The service was fast and the staff was friendly.

Came in to get a tire changed when they weren't busy, took over 3 hours still waiting, team likes to look you dead in your eyes and tells you things they can't gurantee... if you have a comparable option or know something better, might wanna go there instead read more

I called and was told the wait was 90 minutes. I walked in 3 minutes later to find out it was 2 hours. I made it very clear that I was in a rush as well as needing it done by the time I got back 2 hours later. I was ensured that it would not be a problem I checked in and left for a little over 2 hours, only to find that nothing had been done. I spoke to the person who checked me in, who said it was in the bay when I was clearly in the same spot when I left. It took them over hour to "rush" to get it done, completely throwing off my schedule. If I didn't need to get them replaced for a road trip, I would have walked out Because they rushed, they did not check the tire pressure and I still need to go fill them up read more

Made an appointment at 11:00 and got "checked in", however did not get service until passed 11:30. However, the ironic thing was multiple walk-in customer came in behind us and received service. What's the point in making an appointment?! read more

My car got a flat on Friday afternoon. AAA came and put the spare on. Took the car to Discount Tire on Saturday. Left it and they texted when it was done. Picked it up. The guy at the counter handed us the locking lugnut key that should have been put back where they got it. I went to put it there and found the spare just sitting in the trunk. They did not put it in its place under the floor panel. Driving home the underinflation light came on. None of the tires were at the recommended inflation level. Not really happy although nothing was the end of the world. read more

Frequent bad service. Loose parts from your car and switch parts and play dumb, blame you like you are lying Give you push back about using your road hazard warrant and will question you to get you to say what they need to hear to tell you " No, can't warranty that" but I can sell you a new set of tires. Same practice when they switched my TPS valve from metal shrouded to plastic shrouded. " I can sell you a new one" and have the nerve to charge labor in the quote. Go to ghetto and ghetto service. I will never again come back to this location due to convenience. read more

Showed up at 8:00am to get a tire fixed. Had to wait a bit (one hour) as they were busy, but great service from start to finish! Didn't even charge me to fix tire, so I felt obliged to tip well. Highly recommend them! read more

Love this location. The staff are always honest and friendly. I am clueless when it comes to tire's. If I never received my alerts from Discount for rotations or air pressure check I probably would be stuck on the side of the road often. These reminders help me remember to make an appointment. Appointment times are always on time. Even my air pressure checks that require no appointment are fast and friendly. read more

Discount Tire - Location - Tires Near Me - Phoenix, Arizona

The unfortunate experience of having a tire issue while you're far away from home or when you are close to home can be completely stressful. I pulled into this Tire Discount without an appointment on a Saturday and they were able to work me in to their busy schedule. I was extremely appreciative of the fact that they kindly took care of me. They were not generating business from me because I bought my tires from a different Discount Tire store, so the repair to my tire was free. I was very happy with how attentive my repair-person was. The salesperson told me about how long I would have to wait and I didn't wait any longer than that. They took the time to show me what caused the issue with my tire before repairing it. I liked that a lot. They fixed my tire and sent me on my happy merry way. I would definitely go back to this tire shop! No one wants to come here with out an appt, but if you have a tire emergency, then this is the way you want to be treated! Although, if you can, make an appointment so you can be at ease when you show up. read more

Came in during my lunch break on Thursday, I had two nails on tire one on sidewall I was helped by some staff member that said they had the tire in and it would probably be 1 1/2 so I decided to wait, after 40 minutes I ask the another staff member (Jesse Ponce) he looked it up and said they didn't have it in stock I was not happy to hear that because now it 50 minutes I was waiting, if only the first staff member would have looked tire up. Jesse Ponce went Above and Beyond ordered tire and gave me a discount. Thank you Mr. Ponce! read more

Made an appointment for noon & arrived 20 min early to drop it off. After leaving & waiting 3.5 hours, i decided to drive to the location to see the status of my vehicle, as it was/had been done. I asked them do they not call when they're done? They apologized or whatever but no one ever communicated to me as to why they put new tires in the back rather than the front where my engine is! So they had to fix that ASAP. Terrible customer service & POOR communication! read more

I have been coming here for five years and they have always been awesome. One of the things I like the best is how professional and simultaneously down to earth the employees make the place. I can always count on them to ask me how my day is going and likely hear a story about recent happenings with their families. It's a really nice level of connecting. I always come to this location, and I always leave with a smile. It helps that it is close to my parents place, so, I can always grab a cup of coffee with pops while they work on my tires. I recommend choosing this location if you have a few to choose from in a few mile radius. In that same token, though, they have moved around some of my favorite managers to other locations, so, maybe you'll get lucky. Visits to tire stores aren't the most fun, typically after a roadside blowout and/or shellin out a nice chunk of cash if a tire purchase is happening, so, having someone friendly to interact with makes a difference, in my opinion! read more

Awesome air check service. Structured and convenient. Service was helpful and informative. Thank you