I had a simple oil leak coming from the valve cover (it was torqued down incorrectly from the…read moredealership and they used the wrong gasket sealant) and from the plastic oil pan on my 2015 Volkswagen GTI. The Firestone Conplete Auto Care in Round Lake Beach had been my goto place for maintenance and auto repairs since 2010 and for my parents since 2005. They had good quality and reliable service for a fair price. They were a service provider I trusted. If three repeated return trips, they didn't torque down valve covet and couldn't find why the leak was persistent and insisted that the leak was coming from the oil sensor on the oil pan. I agreed to having the sensor replaced and took the car home, only to find a large puddle of fresh, clean oil on my garage floor. I took the car back and they said it must be coming from the oil pan, since plastic pans have been a known source of oil leaks. Talking it over with one of the managers, we decided that a metal replacement oil pan should solve the problem once and for all. The repair was completed that day and I took the car home. The next morning an even larger oil puddle was found under my car. Frustrated, I took my vehicle to a much more expensive Eruopean car specialist. They did what the technicians at Firestone failed to do: Find the source of the leak. You pour fluorescent dye in the oil. Run the vehicle for a few minutes. Take a black light and look where the oil is escaping from. They found the head gasket / valve cover issue and the oil pan were not properly sealed. On top of that, Firestone had not replaced the plastic oil pan with a metal one! I had this garage replace the plastic pan with a metal pan (since the engines are the same, the Mk 8 GTI metal oil pan will fit on a Mk 7. There are also aftermarket metal pans available from a variety of vendors.). They torqued and sealed everything down properly and I paid foe the service, glad that the problem was finally resolved, but disappointed that Firestone had failed miserably. I went to confront the Firestone store manager (after he was unavailable for a few days), and showed him the service bill that the other garage did and asked why they replaced the plastic oil pan with another plastic one after we both decided that a metal one would be a better solution. He told me that Volkswagen did not make a metal oil pan and that plastic ones were the only available oil pans for my car. That was a flat out lie that could easily be fact checked on any smart phone. I as I still had the website for ECS Tuning screenshot on my phone, I showed it to him with at least three different aftermarket, metal oil pans for the Volkswagen EA888 2.0 TDI engine. I then showed him another website for UroTuning for another alternate metal oil pan. He eventually reimbursed for the work on the oil pan, refunded the part. I told him that he didn't have to refund the oil sensor or the labor for that as that was my fault for not doing my due diligence in overseeing their work. I also expressed by disappointment and frustration with their poor service. But, I held back. I was angry and felt betrayed for being lied to. I understand that they had young, inexperienced technicians, but you don't cover for their mistakes by lying to your customers, especially loyal ones that have been returning for over 15 years. While we kept the conversation polite and professional, I was seething beneath it all. Not because of the service failure, although that was frustrating. That could be forgiven by resolving the car problem and owning up to their shortcomings. Lying straight to my face... that was disrespectful. I'm no automotive genius. But, I know a few things about cars and I conduct myself accordingly. I drive an enthusiast's car with some light modifications. I enjoy talking about car performance and driving. That should have been evident. Don't tell me what part isn't available for my car and expect me to just blindly accept that as truth. That was never going to be a winning strategy. If I can't trust a service shop to be honest with me with major repairs, how could I trust them with simple items like brakes, tires, or oil changes, let alone more serious things like diagnostics? Your experience with Round Lake Beach Firestone Auto Care may differ, but I wouldn't take any vehicle that I cared about there or reward them with my business. Violated trust cannot be easily regained and I just don't trust them anymore.

Service is okay. We brought about car for brake pads and it…read morewas included with our warranty. Unfortunately 3rd party is involved whatever it is they couldn't be able to do their part, but they found a nail on one of the tire and charged us $60 + and that I now fixing it after few months. Hoping that I don't have to pay more than what my fiancé paid them. So there for quality is poor & value. Very disappointing.

My daughter bought her tires here and she just got a flat. Jay was so nice and accommodating and…read moreoffered to fix her tire for free! We have been here several times for tires and have always had a great experience! I would highly recommend Mavis Tires in Round Lake Beach!!

JJ working at the front desk was very nice and descriptive. Kept me updated each time. And they did…read moreeverything in a timely manner and did their best. Will definitely come back

I had an unusual situation where I had to find a matching tire for my car and they were…read moreout-of-stock everywhere in our area. The tire manufacturer researched and found this PEP BOYS location had some in stock. Service Manager Bryan went above and beyond helping me during this transaction. Grateful for the friendly help and customer service. I will have to consider going out of my way to this location when I need service because of the experience.

If you wanna be overcharged for the most simplest service, then go to this location I sat for two…read morehours yesterday, waiting for them to change my headlight in my car, which gave me so many excuses why it was so long because service had to take apart my light casing to change my Light quoted me over $200 for a halogen light for my which turns out was $159 with no labor of $150 that they quoted my mission to not go there ever again

I would absolutely recommend the team at Waukegan Tire! I was driving back from a meeting, and got…read morea nail in my tire. No where close to home, I stopped in to see if they could help. Not only did they squeeze me in, I received a complimentary patch on my tire and I was back on the road. So happy I found them, and THANK YOU!

I had an appointment to have them re-check a wheel alignment that they did two weeks ago. One of…read morethe wheels was still out of alignment. Then they were supposed to re-balance all four wheels. They did a very good job in re-balancing the wheels but they obviously have no clue as to the value of a customer's time. I was at the dealership for 3-1/2 hours for this relatively simple procedure. It was obvious to me that they were giving walk-ins a higher priority than appointments. This is completely unacceptable. Everytime I go to this establishment, the wait time is longer than expected. Scheduling must not be a priority for this business.

These guys are great. Local. Like dealing with friends…read more No major repair needs yet. Just two cars and three sets of tires. Every employee and the owner have a "can do" no problem attitude. Car repairs can be so anxiety rich. But this team can calm the stress of it.

I had my oil changed at this location and shortly after noticed a panel dragging on the ground when…read moregetting on the highway. The technician claimed he didn't touch the panel to perform the oil change. yet they jerry-rigged it with a zip tie rather than ordering the correct part or offering to replace it when I brought the vehicle back in for repair. They took no ownership of the issue and didn't even apologize. I've serviced both of my vehicles here for years without a single problem, but the moment an issue arised that they caused, they refused to take responsibility of it and offered only a half-assed fix. If it wasn't their fault, why would they even touch the panel to fix it after I dropped it off. I will no longer be bringing either of my vehicles to have them serviced at this location.

Wildly better than the Firestone located in Round Lake Beach on 83. Honest mechanics doing honest…read morework here.

terrible place to take your car...the owners are rude and will tell you you need work you don't…read moreneed just to up the price...then when you get you car back the problem isn't fixed. don't recommend

Excellent service. Fair prices and easy to get in and out. I have never had an easier time getting…read moretires.

Recently had my car towed to this shop after a previous positive experience. I had my car towed…read morethis weekend due to leaking fuel and it was discovered that my fuel tank had a puncture and required a replacement. Given that I had hit something the day prior, I wanted to work with my insurance due to the cost. My insurance estimator had an estimate $400 less than what the shop's estimate was. My options were to leave it with Lake Villa Tire & Service and pay the difference or have it towed elsewhere. I contacted the shop and spoke with Mike in the hope to ask some questions so I can make an informed decision to leave it there or have it towed elsewhere. Before letting me speak to ask my questions or inform him of the intent of my call, Mike went through the estimate (which I had a copy of already). He then ended the conversation with "put it this way, it ain't my car so I'm not paying for it" referencing to not eating the cost difference. I voiced my discontent with the conversation and tone in which he said "I'm not trying to beat you up over this." Not once did I ask him or the shop to eat the difference. I was hoping to ask questions on where the discrepancy was mainly so that I can decide if I would be willing to pay the difference myself to give business to a local shop. Rather than listening or allowing me to ask questions he wrongly assumed my intent was to get him to eat the $400 difference. Needless to say, I am having my car towed elsewhere & will never return here. Due to my experience, I cannot recommend this shop to anyone. I can totally understand that he has dealt with insurance companies often enough to be in positions like this before, where certain customers may expect the shop to eat the difference. My dissatisfaction is not based on the price difference between the shop and the insurance estimate, it is tone, the words he chose to use, and the wrongful assumption of the reason for my call. Honestly, for $400 I likely would have left it there vs. having it towed elsewhere and starting over. I need my car back.

Danny and his team have fixed multiple tires for my family. They are fast and friendly every time…read more Professional and ready with many well priced tires in stock. Highly recommended!

All I can say is WOW! Husband and I have had a few tire issues and this place is AMAZING. Goes…read moreabove and beyond! Quick service too. My husband had a nail in his tire and it was flat. Tire Man Gomez came to the house and fixed it in the lot! Got another tire as well for me when I got a slow leak that wasn't able to be repaired. Call if you have any tire problems! A wonderful company and I highly recommend!!!!

We really appreciate the honesty and integrity of the staff at AK Auto. We've taken both of our…read morevehicles here for various issues. They've always quickly identified the problem and communicated what is needed to fix it, without attempting to sell unnecessary add ons. We really trust AK Auto and are grateful for their service.

All my experiences at AK Auto have been fantastic. Khalid and his team are very friendly, honest…read moreand competent. Prices are fair, and turn around time is very quick. And they stand behind their work. Once a part they had replaced failed just outside the warranty period - it can happen - but they replaced it at no charge - without issue. Works great now. Recently I brought my car in for an issue they should have at least charged me a diagnostic fee for - but since it turned out to be fairly simple - they did not charge me anything at all! Amazing customer service!