This review is a month late. I was 10 or so packages into an Amazon Flex block when I developed a slow leak. Luckily, I was in the city. I found the nearest Firestone and got back on the road in less than an hour. The entire staff was very professional. Saved my shift, for sure. Thanks to everyone at Firestone of Poway. Saving lives out here. read more

I've been a loyal customer at this Firestone location for over a decade because they consistently deliver excellence and stand behind their work. A huge shoutout to Andre, who is truly one of the best when it comes to customer service. He's completely customer-forward in every interaction, whether it's guiding you through tire selection, finding the right fit for your budget, or tracking down the best deals available. He never oversells but is tuned in to your needs and safety. That kind of integrity keeps me coming back. read more

The service and experience at this Firestone was exemplary. Raphael and Andre were extremely helpful and very communicative. I was informed and thoroughly walked through on what needed to be done. Overall, amazing experience. read more

Edward, the AC tech was very helpful in diagnosing an issue with my after market AC system in my 1964 Corvette. He even took the time to speak with the AC systems tech department to ensure he was following the manufacturer's directions. Superb service. Would highly recommend this Firestone location. read more

Helped me out when I got a large bolt in my tire on the freeway. They weren't able to repair my tire, but put on a spare on a Sunday so I could go to my tire retailer to use the hazard warranty. Really nice shop and open on Sundays (only tire shop open on Sundays).... gonna have to see if they can get my tires next time I need new ones. read more

we stopped in at 10am to have a brake inspection done. the manager said it "might be 2 hour wait because we have appointments". me and my two toddlers (4 and 6 yrs old) agreed to the wait the two hours. we found things to do close by to help the two hours go by. when we returned we were told it would just be a little bit longer. we were told it would be "a little bit longer over and over. it is now 2:30 and we are still here waiting. i have asked over and over how much longer as they have our vehicle up in the rack so its not as if we can leave, but the mechanic continues to leave our vehicle to work on other vehicles, even other walk ins that have come in for tire repairs. fingers crossed that we make it home before closing time. i get it. it's a free inspection but if i knew it was going to be 4 hours we wouldn't have stayed. we would've gone elsewhere. i would've even paid for this versus wasted our entire day here waiting for "just a little bit longer". how much longer until this is considered a "kidnapping"? read more

I've been going to this Firestone for years. I always get priority treatment. William is very professional & helps me immediately. Andre is very knowledgeable & treats me like I'm an important customer. I appreciate that. They are respectful & always do a good job. It's always a pleasure to stop in to see them. read more

Andre Davis and his staff were very professional and courteous. After the inspection they pointed out things that needed to be fixed in the very near future. It's not every day that one walks into a store, and they are received with a warm welcome, that alone made me feel safe to leave my car in the care of these wonderful guys...so keep it up! read more

Quick work. Great job! Thank you. Got my tire repaired in quick fashion. Thanks! Hdhshsnbsbx read more

I bought a 1992 Ford F-250 XLT truck for the property and needed an alignment. The truck is old, a little beat up but is strong. My steering wheel alignment was off by a lot. My experience with "Michael" was awesome. I called in and told me to be there prior to 1pm. The truck was completed just before closing. Michael told me it was okay to pick it up the next day. I took his offer and picked it the next day. Thanks Michael, I appreciated that! Highly recommend Firestone in Poway. Can't speak of the other Firestone shops. I am very picky on who works on my vehicles. I'm a BMW and Mercedes enthusiast. read more

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Andre was super helpful and made everything a breeze. Even was able to help out with the credit card. Will be visiting again for any future car problems read more

Great service, I came 5 min before closing time and they were still willing to help me. Thank you Andre for making spare time and helping me with my tires greatly appreciated!! read more

Came in and got exactly what I hoped for! Great customer service and value! Definitely will come back!

Thank you guys !!! Will is a really great representative for this company! Excellent customer service to all he helped and lil ole me. read more

Michael and Adam ( I believe that was his him name) gave amazing service and their ability to assess situations properly is outstanding this Firestone in Poway is awesome read more

I made an appt for Sunday February 23 at noon. I have now been here for 2 hours. I decided to get up and check on the car. As I looked over to check, they were just taking my car to the back to get worked on. No one ever came to tell me that they were running so late. I didn't even get a chance to refuse having to wait any longer. It is now after 2:00 and they just now started to do an oil change that probably should have only taken 45 minutes. This is so disrespectful of my time and they should have told me they were running extremely late. I work in a service industry and understand that stuff happens, but that's when you communicate with the customer and allow them to make an informed decision on whether or not they would like to wait or if they can wait. I had to cancel my plans. I am very disappointed with this service. I will probably never come to this Poway Firestone location again. I left the shop at read more

Michael F is bring back good old fashion customer Service. He worked hard to get me in to new tires and brake pads on a Sunday that worked with my budget . He is a Honest hard-working young man that makes Poway a great place todo Business in . read more

Took my Subaru SUV hybrid for tire air check. Sam did a great job in no time at all. Thanks, Firestone Poway!

Had a 9:00 appointment for a front end alignment. When I arrived the rack was open, and open for at least 30 min. Sometime after 9:30 they put another car on the alignment rack. At 10:10 I asked for my vehicle back as I had to be somewhere at 10:30. Another failed attempt to get work done at the Poway Firestone. The Santee Firestone had been wonderful. read more

The car tire of my Nissan Rogue had gone flat on March 27, 2022 (Sunday). Upon searching in the internet for an auto repair shop I found Firestone Complete Auto Care. I managed to get there after struggling to go at low speeds in the main road. I was greeted by a pleasant gentleman - Michael Flemming who is the service manager there. He took care of me, my car and refused to take money for the expedient service he performed on my car. I was good to go in just 10 minutes after meeting him with 0 wait time. Love Firestone and Michael and would recommend them to anyone who is looking to get a honest and timely service dealer. Thank you Michael and Firestone for saving my Sunday as I could spend my time with family after that. Safwan Ahmed Muneer eXp Realty of California 619.892.8085 read more

I brought a brand new set of wheels tires and lug nuts to Firestone in Poway back in March of 2021 to have them mounted and balanced. The technician scratched my wheel and he was mistakenly torqueing down the beauty caps (which I told them about) on the lug nuts rather than the lug nuts themselves and the seats were hogged out on the wheels. As a result the beauty caps were all mushroomed out and the lug nuts over torqued (see pics) and they installed four wheel locks on one wheel! They gave me a small discount because of their mistakes, so I left thinking everything else was good. This month the tires were completely worn out after only 12k miles, so I had to replace them at Discount tire because I wasn't going back to Firestone. Discount Tire called me to let me know that most of the lug nuts were cross threaded and some of them would have to be sheared/broken off to get the wheels off the car. So, I had no choice, the lugs had to be broken off to replace the tires and some damage was done to the wheels as a result. When I called to complain to Firestone about this they said they made a claim for me, but a week or more later I never heard from the clams dept. After garaging the car for that time because it was not safe to drive (only 4 lug nuts three of the wheels I finally just went down to Firestone and talked to Will the "manager" about these issues. He was immediately confrontational and denied that they caused the damage to the lug nuts and stud, causing the wheels to be damages as well. Basically called me a liar that no one else had worked on the wheels. He filed another claim for me. Then I took my car to another mechanic to replace all the broken/stripped out lug nuts and studs. This morning I was contacted by the claims dept. for Firestone and they told me they are denying any assistance on replacing the broken lug nuts/studs or any wheel repair because the work was done 12k miles ago. Even though the manager said he would help me out with replacing lug nuts and studs. Way to own up to you mistakes Firestone, I will never take my car to any of your stores again, you have completely incompetent staff and your customer service is s**t. I will be bringing this up with the BAR and BBB. I never write reviews but this is the worst experience I have ever had just trying to simply get new tires on my car. I wish I could give negative stars. read more

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A Big Thank you! To Michael who help me and has GREAT customer service. My experience was quick and easy. Also thank you Jose who was the Technician! If I have car trouble in the future I will definitely be coming back to this location! read more

My mom and I got a flat tire 15 minutes before they closed and they said they were willing to help us out anyways. Everything went super smooth. We were in and out with out within 20 minutes. Will was the one who helped us out and he did an amazing job. He really went above and beyond. Would definitely come back again! read more

Just an amazing group of pros over there. All three of my vehicles are well taken care of.

Customer service is some of the best. I missed my appointment and when I called they told me I could bring my vehicle in anytime and they would get to it no problem. I elected to just reschedule to the next day but it was awesome they were willing to do that for me. When I brought it in the next day, Michael, who was the rep helping me was incredible nice and helpful. He said it would take 2 hours max and I was out of there in 1 hour 40 minutes. The sincere kindness and helpfulness of the staff, the prompt service, and the affordable price will definitely keep me coming back. read more

I had a giant nail in my tire that had me with very low tire pressure, I was in a rush because I had to get to work. I tried three different locations and customer service was trash and my last stop before giving up was Firestone. Will was so kind and patient, I was standing behind a male Karen who was complaining and I noticed how well Will handled the rude customer. When it was my turn he was so helpful and went out of his way to come check my tire and offered to put air in it since I wasn't able to leave the car there that day. He made an appointment for me first thing in the morning and let me keep my car overnight due to work. He didn't try to take advantage like most car places do and try to sell you a bunch of unnecessary things or tell you things are wrong with your car. We need more guys in the car industry like Will. I usually don't even write reviews but from now on I will always take my car here for anything because I know it's in good hands. Way better service and kindness than discount tires. Thank you Firestone you definitely have a new customer. read more

This Firestone shop is dishonest. The manager and the assistant manager are shady. I was told that I needed to replace a part (rocking pinion) before they can align my car. I went to another shop and I got my alignment done without fixing any parts. They also fix my rotor without replacing the whole rotor with a new one. Firestone wanted me too replace the rotors even though I don't need to replace the rotor. Be careful with this people. They will replace parts even though they can still fix it without buying a new one. They are not being honest. read more

I took my car in today for a brake pad replacement and other necessary services. I dealt with both Will and Paul and they were extremely kind and very professional. Their customer service is top notch! Would highly recommend friends and neighbors to this location!! Thanks again for taking care of my car :) read more

Absolutely, absolutely, absolutely brilliant customer service! I was in and out in no time, Amy B was her name. No one can ever possibly do a better job than this person. She was prompt and knowledgeable; friendly, helpful she did it all! And I even got a great deal on four new tires. Thank you Firestone. I highly recommend this place to anyone and I will definitely be coming back here. read more

A big thank you to Michael for helping me with replacing my taillight bulb! I had my kids with me and he was super fast in getting it done. I'm also grateful they are open on a Sunday! read more

Found out that the new owners (Firestone) hired the same shysters that worked for Yubella (Express Tire). "The song remains the same, just a different title". I thought under new ownership, the attitude would be different (wrong), went in for a tire quote on a specific brand and size (which I received at Discount Tire & Evans), and never got the quote, they tried to sell me another brand of tire that they carried. I certainly would not do any business here. read more

Great service and honest car service. We have been their clients for years and every time it has been a great customer service experience.

My air pressure light came on and I stopped in to get it check. Mike quickly checked my tires and noticed one did have a nail in it. He was able to get started on it right away and since I just got the tires this year the patch was covered. Mike was great and efficient. Thank you for making this not so pleasant stop in my day less stressful. I appreciate helpfulness. read more

Thanks Paul for helping me today! You had me in and out of there is no time! Appreciate the great service and amazing prices!

They advised me my timing belt needed to be replaced. Read on my warranty realized it was covered so decided to take it in to the dealership. They let me know their was nothing wrong with the timing belt and it would be recommended to change it in about 50,000 miles. Seriously so upset after thinking I had found a honest place. I wouldn't trust their "diagnosis" read more

I got a very good price for tires for my truck. Quick work, the tires are very quiet and smooth riding. The next day my air pressure light was on and I took the truck in to have it looked at. It seems that one of the sensors had failed. Amy, the manager, explained to me that this can happen, as the battery in the sensor has a finite life. She graciously offered to replace the sensor free of charge while I waited. I realize she didn't have to do that and I am very appreciative. Her mechanic popped in a new sensor and I was on my way! Thank you! read more

Firestone Poway is a class act operation. Will (Service Advisor) aligned expectations straight away and did what he could to expedite service. It is refreshing to to experience genuine honesty in the auto repair/maintenance space and Will at Poway Firestone exceeded my expectations. read more

good customer service. honest prices. labor done perfectly. did not try to upcharge me (being a girl). very friendly staff. will come back for next oil change read more

I brought my car in for a brake inspection. I thought for sure I would need new pads since I have the ones from the factory and my car has 118,000 miles on it. Paul was very professional and the service was speedy. He told me exactly how much life was left in my pads and at what point new pads would be recommended. Great communication, and I'm grateful for the free inspection :) read more

I've been bringing my cars here for almost a decade and I always receive excellent customer service and the work is quality! I have always find pricing to be competitive and they will match if I find a better discount elsewhere. With the change over to Firestone I'm happy to see that many of the associates I've worked with for years are still here--I think that says a lot. I highly recommend this place for tire/brake/shocks/etc work! read more