I hit a curb, and blew out a tire, and felt like a first class moron when I was towed to Discount Tire, where I (obviously) had no appointment. Jovanny was so sweet about checking me in, and talking me off the ledge, and promising me that everything was gonna be a-okay. There was some confusion as to when my car was actually going to be ready (they needed to order the tires - turned out I needed two), and when I arrived to pick it up, the man at the counter said it wouldn't be ready for another two hours. Alas, I had an appointment in La Cienega, and went into a mini-panic, at which point the man conferred with the mechanics, and assured me they would expedite. They had my car ready for me in only 25 minutes. The service, kindness and communication was exceptional. Thank you, Discount Tires, for taking such great care of me and my car. read more

I came here from Española to fix my tires. They fixed one of my tire free of cost and they did it fast. I will always get my tires from them

My experience here was fantastic. I took my parents tire to be repaired because of a nail and they were great at fixing the problem. Thank you Javier for all your help and professional demeanor!! M. Medrano read more

What great customer service! All of the guys were super energetic, helpful, and kind! I really appreciate it

Just wanted to quickly say how great the service at this DT has been. I purchased a set of tires for my RAV4 last weekend (a set that I had discovered researching online- not one that was recommended to me by the DT rep), and after driving off realized that I wasn't totally happy with my decision. After 48 hours with my new tires I called DT and explained that the tires I chose didn't really turn out to be what I had hoped for. I already had a new set picked out that was practically the same price, and without any fuss the DT rep happily ordered them from their warehouse in ABQ, made an appointment for me and swapped them out SAME DAY. I was planning on at least paying for the new tires to be installed/some type of service fee/etc. but there wasn't one! They simply ordered the new tires I wanted, exchanged them with the ones I had originally purchased, and sent me on my way. Such an awesome experience. Also worth noting- I've noticed that in my years of buying tires from DT, they're always exceptionally busy. However, in my most recent experience, I thought ahead (for once) and set up an appointment online. There was a rep available to speak with me almost immediately when I arrived, and from the time I paid for the set of tires to the time they were installed was only 40 minutes. Thanks DT, you guys rule! read more

Just because the tires are discount doesn't mean the customer service is. The manager Orlando keeps a tight ship and delivers an exceptional product. read more

BEWARE! Shoddy service!!! Was traveling through town and heading into bad weather. Needed new tires anyway so we stopped here. These guys never balanced the tires even after spending over $1,000 for the new ones. Unfortunately, we didnt notice it until we got on the highway on Memorial Day and nothing could done about it. Was the most miserable 600+ mile drive in history! read more

Recently while traveling to Tucson with over 1000 pounds of confections on board we experienced a failure in the side wall of our rear tire. Armando and Ken were extremely professional and helpful given our situation and need to arrive in Tucson on time. Though very busy, these two boys made it happen. We were back on the road in short order and make our deadline in Tucson. Highly Recommend these gentlemen and there store to all! Best Regards, Brian read more

These guys were great! I was in town from LA and having had a scary tire blowout on my way to Santa Fe, when I found another tire had a hole, I was pretty freaked out. These guys were awesome and even bought the tire I had purchased from the blowout so I could have 4 new matching ones. I walked in there about 4:30 and was done by 6:30. And the place was packed! But they took time with everyone and got everyone home safe that night! read more

I hate getting tires! This location was fast, I did not have an appointment yet they had me out with four new tires in under an hour. Very impressive! The guy was really great about explaining the difference in several different tires to me. I have not lived in cold weather before (from Arizona) and he was very patient in explaining what I would need. He wasn't pushy and was friendly. I will definatly go back here for service on my tires. They made something I hate doing easy and quick. read more

We had recently rented a car in Denver and as we drove south we noticed the yellow tire "low inflation" symbol lighting periodically. We checked the tires twice and finally guessed we had a slow leak. We stopped at Discount Tire and were amazed at the polite, rapid and thorough response we received from Alonso, the Manager, and Matt, the Assistant Manger. They were busy but worked us in quickly...checked for leaks, found a nail, repaired it and we were off on the road again. This business like response and friendly conversation was what one hopes to find in such situations. I have a feeling we are not the only customers handled well at this business. While we do not live in Santa Fe, hopefully, this review with drive new business to it. Thank you, Alonso...and Matt. Excellent service!!! read more

Awesome place to get rims and tires,alot better than amigo tire rip off, very reasonable prices

Made an appointment to bring in my car bc one tire couldn't hold air. On a Saturday afternoon, it was completely packed! I was worried I would have to wait a while. But they brought in my car since I had an appointment and within 30 minutes, they took out the nail, patched it up and checked the remaining tires. And guess how much it was- $0! I was shocked. They also offer bottled water, coffee and restrooms. They are so kind and honest. Very nice employees. I highly recommend this business!!!! read more

Have brought several sets of tires for 3 BMW'S Recently found a bulge in one of my tires.Went to Santa Fe Discount tires Store. They insisted it came from hitting a pothole and not a manufacturing defect. What BS! $163 to replace a defective tire. Last time I shop at Discount Tires !.Advise all others to do same!! read more

Absolutely zero complaints. These guys want to win a Nobel Prize for tire service.

We were in town with our children visiting grandparents. Coming out of lunch, we noticed the tire was dangerously low. We limped into Discount Tire and were thrilled with the service. They were quick (necessary with children in tow) and courteous and had us rolling again in no time. Thank y'all so much! read more

Had nail puncture the front drivers side tire while in Taos. Locals would not stay open past closing so. I borrowed a 12 volt compressor and got enough air in the tire to get to a local tire shop. The tire was irreparable. So, I had them mount the spare. The local guys did not have my size tires. So, at 08:00 Saturday morning I called this store in Santa Fe NM. It was 3 hours away since I could not drive over 50 on the spare. Any way these guys are great. They were friendly, courteous and prompt. I always buy my tires from Discount Tire. Their prices are fair but, they take great care of you. Thanks Mondo! read more

I took my 2003 4Runner in because I needed to get a nail pulled from my tire because it was losing pressure. Upon inspection we realized that there were 3 nails in the one tire and a 4th in a second tire. The three nails were roughly at 12, 4 and 8 o clock if you were looking at a clock face. I sat in the shop for close to 4 hours because I didn't have a ride. I went to lunch and while at lunch the technician that helped me called and told me that they had taken my tire apart. He informed me that I had 2 nails that were within an inch of each other and that they could not fix the tire and would give me a pro-rated value of 41 dollars for the warranty. He then told me that he would not recommend replacing only the one tire, because if I did so that I would destroy my transmission as well as my 4X4 on my 4Runner. As a Mechanical Engineer I told him that this is a complete lie and he was only telling me this to sell tires. I as well told him that there was no way that there were two nails with-in 1 inch of each other because when we inspected the tire, I noted the positions of the nails, so this was lie number 2 that he told me. I told him to not do anything with that tire and I would take it to a place that can actually fix tires. I went back and had to wait an additional 45 minutes, and I come to find out that even though I told him to not do anything with my tires he then went and fixed the single nail on the second tire, and they rotated my tires. The third lie that he told was that they had taken my tire apart to see that there were two nails within an inch of each other when in fact they did no such thing. The reason that I know that they didn't take it apart is that on the wheel that they did fix they left white tire lube all over the tire and rim and the tire that had the 3 nails had none. I have seen other reviews of this store and there have been others that have complained of the same tactics by sales persons to sell more tires so that they don't have to fix them. I took the vehicle to another tire shop and had them take the tire apart and I inspected the tire and as I noted there were only 3 nails in the tire and there were not 2 with in one inch of each other. I will be reporting this to the better business burau so that they can investigate these predatory scare tactics by a company to make more sales at the publics expense. I highly recommend against buying tires from here. The staff only cares about selling new tires regardless of whether or not they are needed and they WILL LIE TO YOU to see if you know what you're doing. read more

Not recommended...high pressure to buy products/services that were not needed or wanted. Better to try Quicklane on East Alameda, more honest in their dealings. read more

Great service! Had a slowly deflating rear tire and they fixed it for free. I've worked with them in the past, and will continue to give them business in the future! read more

These guys are awesome. It is why I always shop at Discount Tire's. Bought new tires 10k ago at Centennial CO store. When on a trip back to CO from California we had a tire go flat 35 miles north of Santa Fe on I25. Backtracked to this store. Discovered tire was ruined due to sidewall puncture. They expedited a replacement for me. They jumped over backwards to get us back on the road. Thank you! read more

Friendly and professional, but having to wait two and a half hours for a warranty rotation and balancing is too long. I would recommend the south side location if possible read more

Discount tire is a rip off! Overcharge customers, make promises on delivering tires in 5-7 business days and don't deliver after 10 business days. The manager at this location - Pat- is unprofessional, said he called and left messages which is a total lie. Will never go to discount tire again! Highly recommend Peerless Tires down on Cerrillos Rd. Very reasonable and professional. Don't waste your time and money going to discount tire. read more

I will NEVER purchase tires from this company,especially this location in particular! We were in town on vacation last weekend when I noticed one of my tires was pretty bad. The rest were in good condition so we stopped by discount tire. The guy told us we obviously needed a new tire but informed us the new mexico state law stated he could not sell us just one tire due to safety and liability! Which was not true. So essentially he tried to scam me buy making me purchase 4 new tires when I needed one. He said it was the only thing he could do for us! Then he quotes me about $100 more then the exact same tire I found on their own website! Talk about shotty business! They turned down a customer because I wouldnt buy 4 new ones! So,I went down the street to amigos tires and they were AWESOME! The owner sold me one tire that I needed no questions asked and was a hell of a lot cheaper than discount tire! read more

I had a tire with a slow leak and came here after reading yelp and google reviews. Had to wait outside for a while, they were closed midday because it was Good Friday. When they opened the doors they got my car right in. The guy that took down my information said if they can repair it, there would be no charge. Well that's nice, even though I'd never been here before. But then he said if they can't repair it, I'd have to get new tires all around because the car is all-wheel drive. So I'm thinking to myself, here comes the ripoff. So I waited and was fully expecting them to come back and say I needed to buy 4 new tires... well they didn't. They came back and said I was all set. They told me they found a screw in the tire, they repaired it, balanced it and sent me on my way without paying a cent. I feel some what embarrassed that I thought they were going to try to take advantage of me. Needless to say, I know exactly where I'm buying my next set of tires. read more

Chose them because of Yelp ratings. Travis Jaramillo met me in the parking lot and already knew what size tire I had on our big 4x4 pickup. He didn't have the Michelin big boys in stock, could order them out of state. Without pressure he explained to me the other choices he had in stock and have to say the guy's knowledge was impressive! We went for the tires in stock and splurged on the road warranty including free rotation. When asked he gave us a review of close by cafe to get NM food while we waited. Was done when we returned from lunch! read more

Since they wouldn't honor my warranty unless they rotate the tires...Toyota service not allowed?! I made an appointment to have it done. They overbook do it was thirty eight minutes before they got my car in the bay. A fifteen minute job takes an hour? Without an appointment that would be ok.... read more

Really top-notch experience at this place just yesterday. I couldn't figure out how to install tire chains for the life of me and called their other location, which said to stop by for help. This one was closer and I ended up at it instead. Despite the surprise visit and my request for a free service, they still gave 100% like I was their best customer. Multiple people attempted to help, they gave repeated wait time updates, and the technician with the know-how walked me through a hands-on installation. It may seem minor, but they still went the extra mile in a situation where other shops would have failed to do the same. read more

Doesn't even rate one star. Had a flat on trailer, AAA recommended this place. Big mistake.First of all can't even safely pull into the tight space and especially pulling a trailer. The staff were busy very impersonal and not anxious to help us out and get us back on the road. Said maybe an hour or two so asked for a recommendation where else to go. They wouldn't he said he didn't know any other place. So we drove to Bernalillo and found Garcia Tire. OMG what a difference, read that review elsewhere. read more

Excellent customer service. They go above and beyond. Great quality work. Great tire options and they will special order any tire you want. I highly recommend this place. read more

Passing through Santa Fe on our way to Cali, we needed four new tires got us in and out in 35 minutes. Awesome customer service.

This location is one of the better discount tire locations. The assistant manager Larry got me a great deal on wheels and tires! These guys know their stuff! read more

We were outside of Santa Fe when we got a flat at Tent Rocks. We were driving a friend's car and knew little about it. We brought the car here and not only were they incredibly nice,they fixed the flat for free. While you wait,walk to El Milagros and have some great New Mexican food. read more

I gave them a glowing review about 4 months ago but have been in twice since and am not nearly as impressed. Completely new staff that is very disorganized and not as professional as they used to used to be. Waited a long time to have the pressure checked on tires that I bought there as people lined up behind me for the same thing. read more

Worst customer service experience from Carl!!! I bought my tires from this place a year ago and now CARL tells me that they will not check my air pressure from my tires because I have been there twice before already... I thought that the damn sign outside said FREE AIR check... Oh, and by the way, CARL is not even a supervisor there!!!! read more

I called all the local tired places to get a quote on the exact tire I wanted. Discount Tire had the best price but it would take a week to come in. It sounded fair and they said they would call me when the tire came in. I ordered it on a Saturday and was told it would come in "before the end of the week". By the next Saturday I still hadn't heard anything so I called them. They told me it was delayed and would be in on Monday. Well I had waited so long already, I agreed to bring my car in. Monday brought no word, and no tire. I gave them an extra few day because there had been a holiday, but I was getting very sick of driving around with a nail in my tire. But then it was 2 weeks after I ordered the tire. And then I ordered one at another location on the 3rd Saturday after I had ordered a tire with Discount Tires. It arrived at the other store on Tuesday. Discount Tire never got my tire and never called me to let me know they cancelled. They did no fulfill any word they gave me. read more

I bought two tires for my vehicle. After driving off, I noticed the vehicle handled very poorly. After talking to the store, I was told that this happens when you buy only two tires and that I should purchase two more. Why was I not informed of this BEFORE buying the tires? Poor communication at the least. There was no attempt to make anything right, just take it or leave it. Judging from their lack of response to the situation, I really believe they just don't care. read more

Kind gentleman in the office checked my tire pressure for free within minutes of me getting there! Wonderful first experience.

They stand behind their products. I have the guarantee on my tires, it's only about 8 bucks per tire for what I use. I was out of state and picked up a nail. I had to go to the nearest Walmart for a new tire. I saved my receipt and when I got back to Santa Fe, I dropped in with my Walmart receipt. They paid me back for my Walmart tire PLUS put that tire on my new guarantee. Why would you go anywhere else? Great service, read more

Their prices and service are good, but they seem to have a policy of pressuring you to buy new tires before you need to. If your experience is like mine, the second or third time you go in for tire rotation, the tech will begin telling you either 1) your tires need replacement, and/or 2) they have a great deal for tire replacement based on remaining tread. For this reason I sympathize with the one-star reviewer Halid H on this page. I continue to use Discount, but have learned just to say no and ignore the pitch. read more