After having a troublesome day with a furniture store not delivering the furniture I needed for my install. Dish came to my rescue. Dish was scheduled to install an extremely large TV and set up my service, once the TV stand was delivered. Since I received the wrong stand I was going to cancel my appointment. But the Dish representative (Sean) stop by to inquire about my cancellation, He reassured me the work could be done and if necessary he would return once the TV Stand arrived to confirm my wires and connection were placed correctly. I am amazed and reassured that superior service and outstanding customer service still exists. I had three technicians in the evening confirming and reassuring all my concerns for the botched furniture delivery. Sean, Dwayne, and Gabriel are truly an asset to Dish. If Dish gives acknowledgments for employees going above and beyond, these three are truly deserving of such an award. Thank you Sean, Dwayne, Gabriel and Dish for turning a heartfelt disappointment day, into an evening of satisfaction for a job WELL DONE! read more

I have had Dish for about 3 months now after having Cox forever...haven't experienced any major problems...Cox thinks they are the only company out there to provide people service...i was paying over 200 dollars a month for cable, internet ,and phone...now with Dish for T.V. And Clear for internet my monthly bill is 75 bucks...thanks Dish Network your awesome...will be getting the hopper soon...Rob D. read more

DISH - Television Service Providers Near Me

I'm very annoyed by the constant are you still watching message. I'm done with this. Do you guys have any idea how annoying it is to be watching a show and have a box pop up every damn hour asking if I'm still watching. Of course I'm still watching! I don't need to pay you a subscription for you to shut my service off at your discretion, because you don't believe I'm still watching. Going to streaming in the near future and never coming back! read more

Terrible customer service. Maybe the worst I've ever experienced. Wouldn't recommend them to anyone, especially with all the alternatives out there now. read more

Signed up for a free trial until September 6,2018 and cancelled within an hour. Today is September 2 and I'm calling because they charged me when I was told I would not be charged. They refused to refund me saying that I cancelled the free trial!!!!!! Really!!!!!!!!!!! Ridiculous!!!!! They are thieves!!!!!! read more

My parents called to cancel in November 2018 because they kept pulling the channels they like to watch. The customer service rep was rude to my dad and hung up after she told him it the service was cancelled. She only switched the billing to e-bill and now 2 months later we owe 2 months and a late fee. I called today to see if they can verify and take off two months that are being unfairly charged but Dish said they cannot. Please do not use Dish. They are the worst at customer service & the service they provide is all smoke & mirrors. read more

I wish I would have read the reviews for dish before I switched, not what I was use to with my Service from Cox but was trying to save money. Before you change do your research I am not able to use my Amazon prime video account with dish very disappointed and stuck with two year contract. read more

Worst customer service ever!!!!! I signed up for Dish and still have yet to receive my hundred dollar gift card I was promised. About a month after having them I tried to add Internet ,waited at my house all day Sunday the technician showed up only to tell me he was told he was just installing the wireless box not the actual internet so there was nothing he could do he called the supervisor gave me a number to call which I did and nobody was even at that number so Monday I called left a message with the supervisor to give me a call back it's been 3 weeks still no phone call still no gift card as soon as my contract is up I'm switching. Worst customer service I've ever had in my life and I work for the state everything is about customer service. read more

I've had poor picture quality since I got the service technician come a tell it should be fixed but I've had to call them for same problem every week since I got it going on 6 weeks the trial movie pak shows the same movies over and over read more

Such a bad Service!!! They will rap you out on there lies to sell you a service!! If you are looking for a reliable service DO NOT GO WITH DISH!!! is been a nightmare! You get transfer a dozen times, no one can help you, once I got transferred to "a supervisor" they want me to wait 5 day to listen to the call and see if I was missed informed. I waited. now they said that even I was given the wrong info I have to pay 400+ dollars for and early termination. Which I cancelled the same day they came out to install it...long story short this has been the worst experience I had. Please don't go through the same situation. Do not get DISH... read more

My husband and I were happy with Dish Network for the first 18 months that we had them. No problems at all. These last 6 months are proof positive that, when our contract is over, we're returning to DirectTV or choosing Century Link or Cox. Here's why. Problem #1 has been occurring with Dish Network's Hopper. A couple of months ago, a year's worth of programming went up in smoke! Since then, we've had a couple more incidents. My husband contacted customer service for a new hopper, and all they kept asking was, "Are you sure that's the problem?" Well, would you like to send a technician out to rectify the problem, if you're so much smarter than we are? Problem #2 occurred this evening. There we were, watching American Dad on Adult Swim (Cartoon Network), when all of a sudden, we get a message indicating that we will no longer be getting Cartoon Network, and, to find out more about it, go to dishstandsforyou.com. I go there, and, come to find out, Dish Network is in a dispute with CNN, HN, TCM, Boomerang and Cartoon Network. Now, I know that cable and satellite companies pull this from time to time, but most have the courtesy to give a little warning! Not Dish Network! Hey, Dish Network...how about a refund for the channels you won't be supplying during this interim that you are "negotiating" with Turner Broadcasting? Not to worry. You can count on us to be out of your hair the day our contract is complete with you! read more

Mike was awesome, he came to install our service in the new house and was super knowledgeable about our Services, security systems, surround sound, he was very personable. Super nice and overall a genuine person. Thanks Mike for the great experience. read more

The worst always trying to sell something even when your system is down, 2 days to get a technician

They are unbearable to deal with. Long hold times on "customer service".. they inflate their charges... like they wouldn't disconnect for non-payment?! Joke. I had 2 separate accounts, one mine the other a tenant account (air bnb)and they apued payment and credits to the wrong one. Total incompetent. read more

Please beware of their false advertising refer a friend get $100 I referred my daughter this month gave her a number code to give dish and after not receiving any email confirmation I called today . I gave the representative all the information and she came back telling me there was no information showing that my daughter gave the referral code when my daughter was asked twice for that code number! The representative told me because it's been more than 7 days I can not get the referral this is not right I'm so upset and disappointed in dish ! This is how they get more customers by lying to us and giving us referral codes that are just hooks to get people!!!! Have 6 months left I will definitely not renew my service with dish! read more

protection service, what a rip off scam. They offered free silver protection plan for 30 days. Free if I cancel within 30 days other wise an auto charge of 9.99 a month on future bills. I called and cancelled within 20 days. They said $30 cancelation fee if I don't keep the service for 6 months!!! What a f'n scam. I was never told that.. They removed the $30 cancelation fee as a one time courtesy. What total B S. Greedy Scam Company read more

Dish and I had 6 months to go this am. I decided to get a new receiver that would look better hidden behind my tv in the house. They came and installed the new one and left. When I started to use the receiver I found it didn't work well. I just wanted my old stuff back because this new receiver didn't do alot of crucial things that todays equipment just does. Dish blackmailed me to get my equipment back and made me sign another 2 years to get this problem to go away. Unjust. I want to sue! read more

I wish I could have given them a negative five stars!!! If you have or are ever planning on getting Dish Network you should know that they are nothing but money grubbing scumbags and liar's who will try and take every last nickel they can even after you are deceased. Today I had to call them to handle a discrepancy with my deceased father's account. My father passed away on February 2nd and it took over a month before they were finally able to disconnect his service. I spoke with two different people after my father passed away and I was informed that they will back date the cancellation date to the day he died which they only backdated it until March 2nd. So when I call them today, the first person I spoke with said that my dad was only entitled to a $0.60 refund, but that turned out to be a lie i found out after speaking to a supervisor. But this occurred only after telling me that my father died on Feb 2nd and I didn't even call them until Feb 6th as if waiting for days after he died to call them is what the problem was here...AYFKM!?!?!? I was Furious! How dare you try to make me feel like I did the wrong thing by not calling you at the moment my dad died!!!! When I ask for a supervisor I was informed that there was not one available. Needless to say I ended that phone conversation right there and then. The second time I called (about 10 mins latter) I spoke with someone with whom I introduced myself to as Marlena Goller, the deceased account holders Daughter and I just had a disastrous conversation with another employee and I just wanted to speak with a supervisor. This woman kept referring to me as sir, so after the second time she called me Sir, I stopped her dead in her tracks and said "My name is "MARLENA" and I am the "DAUGHTER" of the account holder. And that I am a Ma'ma and NOT a SIR!!!" Needless to say she continue to call me Sir. And every time I ask for a supervisor I was told there was no supervisor available. It got to the point where every time she started to speak, I had to say in a very LOUD VOICE "Just Shut-Up, put me on hold and go get me a supervisor RIGHT NOW!!! So after putting me on hold for less than 60 seconds I was connected with one of their missing supervisors. The first thing I ask her is, If someone introduces themselves as Marlena and referred to themselves as a daighter, would you EVER refer to them as Sir? Because its all your employee just did to me despite how many times I corrected her. Then I went on to tell her about everything I went thru with both people I spoke with today and her let her that Dish needed to give them Both some Serious sensitive retraining as well as customer service retraining! So after all my rage at the 2 complete imbeciles that lied and insulted me, I made the supervisor look at my fathers account in full detail, and Lo and Behold, he is actually due a $66 refund on top of the $0.60 I was told he was only entitled to. But needless to say, this money grubbing company is still going to charge us a $15 fee for the shipping labels and boxes in order for me to return their equipment despite everything their employees put me thru. And let me add this. If you were an elderly person whose contract is getting towards the end, and you need them to come out and replace equipment or whatever reason you may need them to come out for...BEWARE!!!. They will try and take advantage of with a lot of fast talk in order to get you to sign into a new contract when you think you're signing a receipt in order to trap you with their crap services. This is something they did with my father when he only had about eight months left on his contract. ABSOLUTELY THE WORST COMPANY EVER!!! read more

I have been with Dish for 8 years. Not going with them now. Took me an hour to get them to understand I didn't want their service anymore. After all the hard selling they told me that I was going to be charged 15$ for each box they had to send me to send back their equipment. I couldn't use another box or return locally. REALLY DISH. 15 dollars for a f^*~ing box. You make me laugh. Not that you won't charge your customers 350 per unit you don't return. Which is now 4 years old and worth nothing due to tech advancements. Why not make it easy for people to come back. Your leaving a really bad taste in my mouth and will probably go to direct TV just because. One customer doesn't mean much but here it is for what it's worth. read more

Their prices are workable but their service installment window scheduling us the worst...if you decide to choose these morons please make sure it's a day you have nothing to do but be sitting by the door to jump a hoop for them...all day they bugged me w reminder calls and finally when I received a email saying it's 245 to 4pm I decided to call and low and behold they said they had already came by and would have to schedule another day..wtf...I am now having to wait another 2 days before I get another idiot to come and hook up service... read more

DISH TV BEWARE! I live in Henderson. I signed up for dish tv in November 2015. They offered a 24 month contract with a guaranteed price lock. I took that with the 200 channel package. At the start, my monthly payment was around $81 a month. Adding $6 a month for the protection package, my monthly bill went to $87 a month in March 2017. No problem. Today, I get a call from a dish representive. he gives me this song and dance about some big company wants to buy out dish tv. Therefore, dish is making changes to all accounts including price lock accounts and raising the monthly charge for all people beginning next month. My bill is going up to $106 a month. They are terminating my 24 month price locked contract early and jacking up the monthly price, even though it has another 3 months to go. They are doing this to all contracts because, they want their revenue to be higher, so this company will buy up dish tv. I told the representive, that dish could be sued for doing this and he said "I guess so". My theory happens to be, that the only other competitor to dish is direct tv and I can say, they are even worse than dish, so they figure people won't be leaving for direct. he did acknowledge, that they are losing customers left and right due to the increases in monthly billing. You need to know who you are dealing with before you agree to anything with dish tv. read more

After 6 years with Dish, I terminated because interface "improvements" made use more cumbersome AND I got tired of watching recorded shows with missing video and audio (a problem I repeatedly reported but Hopper exchanges never resolved). In addition, The Joey 2.0 would lose signal at random which sometimes required multiple reboots of the Joey AND the Hopper. Bottom Line: Services got worse and Dish kept raising my monthly cost. Final insult was the letter I received 3/22/2018 offering $20 a month monthly deduction for coming back. When I phoned about it, I was only offered a $13 deduction. I am now watching NBC & FOX in 1080p with $3 OTA antennas, CBS with $5.99/month All Access streaming and ALL other shows without ANY video/audio loss via Android TV boxes. read more

Their wireless "Joeys" can block you home wifi. It will just kill your internet connection and leave you with only one functioning TV. I do not pay a combined $200+ a month to have just one TV work and no internet connection! The kicker is they know how to fix it by disabling the "bridging" on there units, but they are not "allowed" to tell you that because it will make buying pay-per-view from them more difficult. They could have told me how to fix it over the phone on my first call. Instead, in my case, they tortured me with three service calls that changed out everything for no real reason and leaving it in the same condition. In the process forcing me to buy their hard drive to retain my recorded shows and getting a new wifi router to fix nothing. The only way I was able to fix the problem was on my own, by finding the issue on the internet. THEY PURPOSELY LEFT ME TWISTING IN THE WIND, on the slight chance I might provide them with even more revenue than I already do!! read more

In the past your coast was less and less expensive than Directv now it is same or more and the customer service is horrible you have to wait literally about an hour before you can talk to somebody they want you to do everything yourself all the trouble shooting they want you to do it they want to charge for everything Ann anyting and they dropping channels like no tomorrow and they don't even give you a credit they just want to put a video on the TV and you should pay the same not fair for anyone read more

First they told me that they offer the Laker channel. ( My brother is special and all he cares about is the Lakers). I was also promised a $150.Visa gift card. Neither of these things were true. They denied offering me a card even though it is even on the mailer they distribute.I tried to cancel the service once my brother discovered there was not a Laker channel the same day it was installed. I tried to cancel immediatly. I even offered to pay for the removal. My brother cried for 3 days. They would not let me get out of the contract even though I was lied to. I should of gotten everything in writing.Dont believe what they tell you!!! If your thinking of leaving Direct for Dish...don't do it. Also they no longer have ABC they refuse to pay for the network. Pretty important channel especially to elderly people. The only thing that makes this not as bad as it could be, is there is no Laker games going because of Covid. They truly don't care about people. All they care about is getting you to sign up for a 2 year contract. read more

This company sucks, first they discontinued my premium channels and said they were in negotiations even though I was paying for them and even though they were cancelled they attempted to charge me, then they cancelled a lot of my local channels saying the same thing and I was paying them $130 a month for a bunch of infomercials over the last two years, I finally got pissed and purchased another service provider, call Douche err time mean Dish and told them I want to cancel my service on 8/30/19, my bill date, they (Austin bitch ass motherfucker) turned off my service tonight 8/22/19, when I called back to have them reactivate my service this dude Luis tells me I would have to pay him 14.99 to activate my service. Again I didn't want my service disconnected until my 8/30/19 my bill date. I told Luis why the F am I gonna pay you more money when I clearly stated I would pay you an extra 4 days since my new service provider will be installing cable on 8/26/19. They are the worst satellite cable my any ever and would not recommend them to anyone, in fact Directv would always be a better choice than Douche-Network read more

Oh, you guys. We had Cox for a long time...which can admittedly be abusive. Our service went in and out a few times and my husband was caught in a moment of weakness by a DISH salesman. He signed a two year contract. I was wandering around the house while this was going on, not really realizing what he was doing and what was about to come. The salesman asked what channels I wanted and I gave him a list of five. He promised that four would be included in the package we ordered and even gave me a piece of paper showing the channels. For a month, we had those channels. While we learned to navigate the crappy remote which is nothing like the commercials, while we discovered the dvr is a joke, while we accepted that the on demand doesn't hold a candle to Cox, we had those channels. Then, one day, we just didn't. A bunch of channels disappeared and we were left with basic cable and pages and pages of infomercial channels (FYI, 90% of DISH network is infomercial channels....do not sign up with DISH unless you are really turned on by knock offs of the home shopping network). I spent hours today battling customer service. The bottom line is that they are "sorry" that the "salesman wasn't truthful" and "understand that can be frustrating". I am welcome to pay more to add back on the channels that disappeared. Apparently they were just part of a one month "preview"......which is not written anywhere on what we signed or was it mentioned by the salesman. I have 1 year and eleven months left of paying $95 a month for, again, basic cable channels and infomercials. I guess the silver lining is that we will all read more books? This company is a joke. You are better off buying the old metal rabbit ears. Thumbs down, Dish. You, as a company, should be embarrassed. read more

Dish should be ashamed over charging customers! I can't pay my bill this month due to the tragic event that has happened here in Las Vegas, I called there customer service and asked to please turn my internet back on so I could connect with family about what has happened today! I was told NO! Pay the amount or no internet! The woman I spoke with had no compassion as soon as our contract is up we are leaving dish network and I will never ever refer them to anyone read more

I HATE Dish network, they dropped ALL my sports channels and I can't wait to drop Dish network.

Wow..... was going to go into detail about my frustration with this company but after reading dozens of others reviews I won't waste my time. Seems clear that dish doesn't care about their customers. If you have a choice... don't choose Dish!! They talk a good game but don't provide the service promised and you will pay them lots of money each month to be treated poorly. read more

I thought i was signing up with century link and the guy that signed me up basically sold me. My bill came out to nothing that we agreed on ... and tried to get out of my contract. Their customer service is useless!!! no point of even having anyone work there. Make sure u check all the fine print with direct tv!!! they'll scam you till the last drop. Once i'm out of this contract... never again. Cox, atleast tries to work with you... gotta say ... never ... ever... ever... ever again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

DON'T USE THIS COMPANY!!!I wish I could give 0 stars! We had the TV and Internet installed 10 months ago. We have had issues of the service going on and powering up again on a DAILY basis ever since. We OFTEN have the system going down and rebooting about ONCE AN HOUR!!! Absolutely appalling service. So, of course, we began calling the company. We have experienced all manner of customer service from sympathetic to sarcastic to downright rude; all of which end without resolution to our issues. I think the most frustrating thing is that although the company admits their internet service is too slow in our area to support the service (they knew this BEFORE they installed it but assured us It would be fine), they insist on charging us to take it out! The fee for removal fluctuates depending on who takes our call. It's been quoted as high as $240 and as low as $140. Today it's $190. I asked why and the representative couldn't tell me. So glad to get rid of this company. Use them at your own risk! read more

I would recommend you stay far away fro Dish Network. They lie and use a play on words tactic to extend your contract. I just spent 2 years with the service and I had to call about 6 months ago to inquire about new equipment. The original equipment they installed was JUNK. After talking to a representative, I was told I could get new equipment at no cost to me. I specifically asked him if this would extend my contract. He told me NO, in fact you will have better leverage to get a better deal because they wont want to be getting the equipment after just 6 months. That was all a lie. I called 2 days ago on 9/24/2018 to see what kind of deal they would give me, my contract was up (I Thought) and that is when I was told I still had 18 months to go. They had extended my contract after I got the new equipment. They told me I would have to pay $360 to cancel the service. Th reps were rude and didn't care about anything I said. I would not recommend Dish Network to anybody. I will tell anybody I come in contact with to stay far away from Dish Network. They just use a play on words to screw their customers. read more

This review is specifically about my experience cancelling my service. I have been a Dish TV customer for 5 years. I have never had problems with the service. There were a few channels I would have liked to have included that weren't, but overall, the basic lineup worked. About six months ago, my bill started mysteriously going up for no reason. Ten dollars here, five dollars there. I could never get a good explanation. But at that point, I knew I would be moving out of state, and they were still cheaper than cable, so I didn't want to change providers. So I was already a little disgruntled with the service as it was. It seems like the best selling point for Dish TV is that it isn't as crappy as cable. Pretty low expectations. I called the 800 number to find out about moving/canceling my service about a week ago, but told Dish I would have to find out the rules of the apartment where I am moving. I then found out that I am moving to a place where they don't allow the dish to be bolted down and it has to be on a stand on the roof and somehow weighted down without being secured. Sounds sketchy, so I went with a cable provider, which gave me a better deal anyway, even with the VERY deep discount (50% cheaper than what I am paying now) that Dish TV suddenly was able to offer me (but six months ago, I get bupkis when I ask about my bill?). So, fast forward to today. I call to definitely cancel since I have already set up service with the other provider. I spoke to Vanessa (IL01). I said I was moving and wanted to cancel. She said I could move service. I said that the place I was moving wouldn't allow dish service. This was somewhat of a fib. But I just wanted to say an easy answer rather than going through the long answer that just took the entire paragraph above. But Vanessa wasn't having it. She told me they couldn't legally do that. So then I had to explain about the roof/weight/no bolt thing. "Oh but the technician will figure all that out for you," Vanessa promises. Uh-huh. Like 4 years ago when they did the same thing in an apartment I lived in and bolted the stand to the patio and I had to pay for damage when I moved out, even when I told the technician he couldn't do that. You mean like that? Which is what I told Vanessa. She then explained that Dish TV would be cheaper than anything else. I said that I had gotten a better deal. She said that there was no way I could get a better price. This went back and forth for awhile. I kept saying that I just wanted to cancel. Then Vanessa tells me they can "suspend" my account for 9 months. "What does that mean exactly?" I ask. She sighs like I am an idiot. "You know, we suspend your account so that you can get this really good price when your cable service doesn't do what they promised." I ask if there is a fee for that. Five dollars she says. Five dollars total or five dollars a month? I never got an answer to that question because then she changes the subject to how much better their prices are, so I have to assume it is five dollars a month. "You know, Vanessa, I think at this point, I really just want to cancel. Really." Okay, she says, like it is my funeral. But she has to get a supervisor to look at it. Of course if I need to speak to a supervisor, I can never get one, but apparently, they are all over the place when someone wants to cancel. Vanessa comes back and says that they can offer me an even LOWER price. At this point, I wouldn't do it if it was free. Really. This is ridiculous. And, the dish is going to damage something one way or another on that roof and I don't want to chance it. So I say no, I just want to cancel. Really. So then Vanessa tells me that I have to DISCONNECT a piece from the dish and send it back, along with the receiver box and the remotes, and by the way, the shipping will cost at least $17, maybe more. But they can't send me the box for at least 6 weeks that I need to use to ship the stuff. So now I have to climb a ladder (do I even have a ladder?) to get to the dish, disconnect some random piece off of it that I have never seen before, haul all of this crap I don't need to California so that I can get a box in a month and a half so that I can pay to ship all this stuff back to them? Nice. But they really want to keep my business. Yeah, right. read more

Dish Network has the worst customer service. Not professional and couldn't answer any of my questions so I asked for a supervisor and was left on hold-with me hearing the representative breathing on the phone. Couldn't even place me on a quiet hold come on. read more

Sorry to be a part of the one star service. Obviously Didh does not care or respond. I had a surround sound from fish installed. DO NOT BUY IT IT DOES NOT WORK. and after two weeks we asked them to come remove it. No refund and charging a large fee for removing it. Shame read more

Dish Network is the worses company...Do not get tv cable with them because they will over charge you with autopay turn on or off and you will start off with a bill saying around 80 dollars to a month later 100-200 they will take your money from your bank.These idiots at dish network took about 340 dollars out of my money now i have to find a way to pay my rent or be homeless. I only get payed once a month so it gets hard for me being disable and i call them they were rude and said they can't do nothing about the money it was basically my fault.If you Live in Eastside of Las Vegas i just don't want you to go through what i have been through with Dish Network thank you for your time reading my mad rant.I hope you guys out there have it better then me right now read more

recently canned Cox cable when their monthly rate for their dvr/cable svc rose above $100. Thank god for Dish! Better service, better rates, better programming. read more

Disappointed. I was given a list of channels that came in the package I choose and when the technician came he said that they are currently making updates. So about 8 channels I thought I was getting are no longer included. The only reason I got dish was because someone I knew had it and it's a bit cheaper than the rest but I should have gone with someone else and now I'm stuck with a long contract. Beware they make you sign a long contract. read more

I figured out why DISH Network is priced so good. This is what I would call "poor man's cable" because anyone who is well off would not resort to DISH. DISH is the Ford of home television viewing. It's great brand new but a few months before contract options, everything starts to fail. For the last 4 months, my audio has been acting up. The first time I call about it, they ask if I had ever called about the problem, and to perform a hard reset, and reminded me to call next time it happens. Nothing helped. During one of Conan's monologue's I missed the punchline. So, on my second call, I reported the same problem, and ask if the last customer service agent taken any notes of my complaint. They said no, but they will take notes on this call, but nothing will happen until I call for the 3rd time. I gave up, and said to myself I would just weather out this crappy svc until February 2012. But service got worse. Remote control became less responsive and HD channels would take longer to access when changing channels. So, the third call eventually came about and sooner a fourth. They sent a tech out to fix the HD problem, but 5 hours after he left the audio problem started up again. 5th call, they finally said "you need a new receiver" but before I hung up I asked I how I could keep the 150+ minutes of programming I had not got around to viewing. She said I can transfer it to a an external hard drive and re-introduce it to the new DVR. I just happened to have one on hand and I thought this could have been nice. But low and behold, the DVR did not recognize the device, so yet another call to customer service. Apparently, there is a specific type of hard drive that is needed which would cost another $175.00. So even with the monthly insurance I had paid for: they knew I would need it at least once to have someone fix a 2 yr dish, I still had to pay $15.00 or else it would have been $95.00. But now the dvr is acting up, so in order to keep files that had been stored, I have to buy a hard drive either from them or another retailer. Brilliant, just like Fords: built to fail so that you can take your hard earned money and give it back to them. Yes I did experience better. DirecTV(6 yrs) and Cox(8 yrs) are better- they cost more, but they don't have service interruptions and their equipment don't mess up within 2 years.. read more