I feel I need to alert all that Samm's Heating and Air is under new ownership and is certainly not…read moreproviding the service it once did. We have used them since 2018 and referred friends, neighbors and family to them. They have always been terrific. But our last routine maintenance on 5/15/26 resulted in our large AC system not working. We called and were told we could schedule an appointment for 5/21/26. We certainly expected they would send someone to us that night since they caused the problem. It was a working system prior to their routine checkup. They did say we could 'try to get on the list' if we called Saturday morning. Otherwise we could make an appointment for 5/21. I called to talk to Tiffany (owner) this morning and was told she was not in today. I asked to have her call me as soon as possible. I was then told she did not work there anymore. I asked if she or the family sold it. I was given a runaround but was eventually put on hold and then the phone call was dropped. When I called back they admitted new ownership and that they no longer offer 24x7x365 service. I pointed out it is on their phone

The service people are great. They show up on time, explain everything, are honest and…read moreprofessional. The receptionist with whom you first interact is not and this can give a bad first impression. There was an issue with ordering a TXV unit; it was sent to a distribution center and our service guy had to call forever until he found it. The people at the front desk blamed COVID for the issue... six years after COVID. Hmmm... Eventually the piece was located and professionally installed.

Christian did an excellent job. He is very curteous, respectful and knowlegeable. He explained my…read moreissues prior to resolving and gave me pointers for the future.

Absolutely terrible, lazy job done with identifying problem with HVAC/AC unit. Came for routine…read moremaintenance and said no issues despite us complaining about the AC unit and then shortly after required significant maintenance with very inflated and inconsistent prices thrown out. Poor customer service and kept trying to blame us for "not communicating the issue" when they came for maintenance (even though we clearly did) because they didn't document it. We have cancelled our memberships and will not be using them again.

Always excellent and professional service. They send reminder texts and a photo of who is coming to…read moreyour home. Such a great company. Always confident when we do business. COVID protocols being taken. 8/9/21- We had an emergency visit, I was a bit taken a back because the new VERY EXPENSIVE UNIT YOU INSTALLED had a drain valve FAILED causing plumbing to back up. Damaged is in every room in our house except the master bedroom and the kitchen. Aire Texas was empathetic and responsive to our concerns. We look forward to continuing excellent service and I highly recommend them, as always.

I have reached out to this company to speak to a manager as well as an owner after having no…read moreresolution to the ongoing A/C issue on record. Multiple visits with them claiming it is resolved yet having to call back later that night or the following day or two is not okay. There has been no contact aside from attempts to sell additional services or techs stating the unit is functioning properly when it's clearly not proven by their return the following day(s). We have yet to have a response from anyone willing to take responsibility to locate AND correct the recurring issue for good instead of putting a 'band-aid' on it. Aire Texas was bought out by Lex Air but unfortunately that means you assume responsibility for the prior companies quality of work and/or equipment issues. The amount of money paid for a quality unit that is not cooling the areas it was setup to cool is poor service.

No one wants to have to call an AC repair company, especially in the Texas summer heat, but if you…read moreneed to, call Nicks. The fan on my outside unit stopped blowing and after failing to diagnose the problem myself, I called Nicks. Great customer service upfront and I got the incredible Chris to come out and help. Turns out the contractor failed and Chris, being his amazing self, showed me what was wrong, how he figured it out, and more. I honestly cannot recommend Nicks enough. They're honest, kind, and fast, and will continue to be my AC go-to's.

Important note: This company was bought by Dunrite Heating and Air. Please read their reviews…read morebefore calling this company. Sadly, the owner of Nick's passed away and this company is now owned by Dunrite. I called that company based on the reviews of Nick's Air Services, but their services has definitely NOT been the same as mentioned on this profile. In summary, this company is expensive, can make improper recommendations, and the office is very difficult to get anyone to call you back. I absolutely would not use them again in the future and - had I read their Yelp profile for Dunrite Heating & Cooling - would never have called them in the first place. My experience: My air conditioning due to leaked refrigerant due to another HVAC technician not correct. Nick's/Dunrite came out during the same day and quickly identified the problem. There was a leak on the schrader valve. They got us back to running - for nearly $200/per pound of refrigerant. 5 lbs = about $1,000. Wow, but we had no choice as my original installer was not available. Our unit has not been keeping up with the 90s for the past two months and the technician recommended 3 different options. I chose 2 of the 3 options: a larger return air duct AND repairing the plenum. I was anxious to get the work scheduled and it took me hounding them to get them to schedule the work. Communicating with this office was very painful. I would never get calls back and would just get a text message indicating when they had scheduled the appointment. Their front desk support was exceedingly helpful but not empowered to do anything besides schedule appointments and pass along info. I finally had the appointment and the technician went to the wrong address. I got a call from them saying they had been at my house and then they proceeded to the next job. I spoke to them and learned they were at the wrong house, but could not turn around to go back to my house. I had to wait until the following week to get the appointment rescheduled. What a disaster. It got worse. The work was finally done - the return air duct and the plenum. I waited a couple of days, but there was NO change in the air conditioning. I called them back again and they scheduled another technician to come out. The second technician came out, a more senior technician, who confirmed that the unit was undersized and "working as it was designed" to cool at 75-76. I don't know a single person who is comfortable with 75-76 in the house when the outside is in the 90s. I called customer service again. When I finally got someone, I got a call from William, who is their most senior technician (an older guys in his late-50s probably). He came out with the original technical and instructed him how to properly do a heat load calculation. They determined indeed the unit is undersized and I needed a 3 ton. I called back the customer service asking for a refund to the work. I've called at least 3-4 times, each time speaking with a very nice person. However, I've still not been called back. What a disaster. I've finally had to resort to filing a complaint with my credit card and disputing it through them. It's unfortunate and I didn't want to have to do this, but - when no one will call you back - it's very very hard to trust this company to make things right.

"I recently had my AC serviced by Cowboy Air Condition and Heating,…read more and I couldn't be happier with the experience!" Al and his team did an awesome job. The technicians arrived on time, was very polite, and explained everything clearly before starting the work. Jack and Angela Farris

Cowboy provided great customer service and a quality install, all within a week of our request. We…read morehad them install a mini-split unit. Not only does it work great, but they did a great job ensuring it looks good - hidden wires and seamless connections- inside and out. And again, they were able to schedule us so quickly. We had one issue, which was not Cowboy's fault (a part was damaged in shipment); but they took care of it, keeping us informed of status while they waited for the part to come in. The Cowboy staff are all very friendly and professional. We are happy with their work and would request their services again.

Undisclosed Cost of Coolant - $828 During the visit, the…read moretechnician informed me that the coolant in my units was a type no longer manufactured and that topping it off would be "expensive." However, I was never provided a clear price--verbally or in writing--prior to the work being done. To my surprise, I was presented with a charge on his iPad of $828 for this refrigerant "top-off". Definitely a sticker-shock moment. Furthermore, this was the only amount shown to me on the technician's iPad, and the amount I signed for (reluctantly). At no time was I told: - How much coolant was being added - The cost per pound I find it unacceptable that such an expensive service was performed without a single written or verbal quote in advance. The technician did an excellent job executing his upsell pitch, offering a long and urgent list of recommended repairs and upgrades--ultimately leading to a suggestion that I should replace both units entirely. While I understand maintenance work often reveals other issues, this kind of high-pressure upselling without clear pricing only compounds my concern. -- Charge for "Star Member" Program - Additional $360 After the technician left, I received an email invoice showing a new total of $1,188, which now includes a $360 charge for a 'Star Member' maintenance plan. While I expressed interest in a year long maintenance agreement over the phone when I set this appointment, I never: - Signed any document agreeing to it - Authorized the charge in any form Adding this to my invoice after the fact--when I only signed for the $828 refrigerant work--is a serious overstep. Now, 24 hours later, my upstairs A/C unit no longer cools. Just blows hot air. Now I suspect sabotage to further coerce me to spend more money with them. No way. You have been warned.

Luis B is wonderful! 2nd time he has serviced my unit and he has been extremely professional, and…read morepatient with my questions and immensely knowledgeable and friendly! Love this company and Luis!! Thank you!

Yes, I double checked. It WAS you guys. The reason you have no record is that we didn't wait 5…read moredays in this heat and went to another AC company to get our issue resolved. By the way, your ratings are pretty bad already.

These guys are the best! They are honest, quick, and have fantastic follow-up. I have several…read morefriends who now use them and love their service.

Our main A/C unit stopped working during the July 4th weekend. I called Harlan Johnson Saturday…read moreafternoon and Nathan came out first thing on Sunday morning to fix our issue (faulty dual capacitor). My old maintenance plan with them had expired so I was charged the $199 weekend fee. However, I decided to sign up for the plan and Nathan spoke with the front office and they were willing to waive the weekend fee as well as provide good discounts on the services already provided such that the maintenance plan was almost free. They are not the cheapest option but do excellent work! Would highly recommend.

Good service - had my annual summer inspection and a coolant leak was discovered. Since the unit…read morewas 20 years old we decided to replace it. Edwin and his crew did the installation - they were friendly and courteous. They worked diligently on the installation - covered my floors to prevent damage and cleaned up all pieces of the old unit. Edwin even patched a hole in the house wall where the some AC connections were located - this was greatly appreciated as I was worried about rodents getting into the house through the hole.