Just purchased our second BMW with alliance and couldn't he happier. Marisa handled our paperwork…read more--professional and efficient. I'm always a little apprehensive when it comes to buying used cars but they were very transparent and even provided the Carfax for us to review. Overall, would buy from them again and would definitely recommend. We also have been taking our car her for service and don't feel ripped off.

Update: I have since thrown an engine code P0442 along with an oil light. The engine code is an…read moreevap issue (small leak), I can almost guarantee it's not as easy as replacing the gas cap but I'll start with the small stuff first. The oil light could be a number of things. Also they have contacted me about paying for the thermostat I've had to purchase to resolve the first issue but now we are just adding to the long list of items I have to fix on a less than two week purchase.

I had high hopes for this auto dealer until It finally sank…read morein that they screwed me. Major issues with the car and they removed the check engine light. Terrible.

We found the car we wanted at Auto Wise. After loads of online research, we had narrowed our…read moreoptions down and decided to cross state lines to check them out. It was a good decision. They were friendly, professional, and accommodating. The used vehicles we test drove were as advertised and priced well. We purchased our car six weeks ago and have been very pleased.

I purchased a 2012 Ford Fusion on Monday, April 14th. Just one week later, on April 21st--and after…read moredriving fewer than 500 miles--the car began displaying a "Service AdvanceTrac" warning. I had the throttle body replaced and the battery upgraded, hoping it would fix the issue. That cost me $600, and to their credit, Aren Auto Group reimbursed me $300. Unfortunately, the issue persisted. A diagnostic scan at my local Ford dealership revealed the car needs a complete transmission replacement--a repair quoted at $18,000+ because Ford no longer produces the necessary parts. This problem is actually part of a known recall for this specific model--something Aren Auto Group did not disclose prior to the sale. And coincidentally, this recall is now expired. According to the CarFax report, the vehicle had been traded in to Ted Britt Ford and then purchased by Aren Auto Group at auction, with only 10 additional miles on the odometer. It's clear that the car was likely offloaded at auction because of this exact issue. Rather than acknowledge the evidence from two highly qualified mechanics, including a Ford-certified technician using manufacturer-specific diagnostics, the dealership owner, Chris, still insisted I take the vehicle to their mechanic--essentially questioning the validity of the previous expert evaluations. The car is currently with their mechanic. The dealership's communication throughout this process has been poor, and at this point, I believe their business practices lack transparency and integrity. Had this issue occurred after 10,000-20,000 miles, I might chalk it up to wear and tear. But a major, safety-related failure within 500 miles of purchase points to a serious pre-existing issue that should have been disclosed. I now believe this vehicle was knowingly sold under misrepresentation and fraud. I'm not looking for anything unreasonable--I simply want my money back for a vehicle that is unsafe, unreliable, and not fit for use. If you're considering buying from Aren Auto Group, I strongly urge you to reconsider. This experience has been nothing but stress, expense, and frustration.

Found a vehicle that was in my price range and had the specs I desired on the Empire Website and…read moreCarfax. Corresponded with SAM for two days, set an appointment and was told that vehicle was available and I could test drive it no problem. Was also upfront that I was traveling some distance to check this vehicle out as well. Typical used car dealership . . . when I arrive for my appointment ,that vehicle isn't even on site or available and they try to upsell other inventory. Thank you Empire Auto Imports and SAM for disrespecting me and my time.

Great selection, flexible with payment options, you can still find good deals even with recovering…read morecredit. They have a huge selection, I personally was pretty particular with having lower mileage usage and a lower cost. Customer service was friendly, it has to be. The draw backs were that I came in with a budget that I specifically asked for, and left with a car at double the value of that budget. I was told I had to buy the gap insurance for the car along with add ons because it was required of the loan and the lenders required it. That was not true, when I reached out to the lender to confirm my loan they asked a line of questions, and through their questions they had informed me that I did not have to buy any insurance. I texted & called the Salesman that gave me his contact info for concerns addressing the issue, but heard nothing back so I returned to this location and worked with the General Manager that helped me with removing the add on insurances. If you buy a car from this location add roughly $1000+ to your costs. They add a Ceramic Coating to the vehicle your purchase and they also add a tracking device with a subscription you can't opt out of for 2 years. I expressed to the General Manager that if they use these add ons to maintain their vehicles the customer shouldn't have to pay for them in the end and should have the option to opt out. They had shared due to the theft of cars and to best maintain their cars they must have these tools. My biggest issues with my visit is the lack of transparency; I found out a lot of important information AFTER I ran my credit that may have impacted my decision making if I was informed prior. Lack of communication, what's the point of offering your business card if you don't respond to a call or text at all, when I returned to the location a few days later I saw the same sales men so it was awkward. Misleading information; being told I absolutely had to have their insurance when I didn't, I came back multiple times to resolve this issue to have it all removed, if there was more transparency I may have opted into getting the insurance but my experience felt too shady to trust the sales men. The return policy was something they weren't clear about you MIGHT be able to return the car you may not be able to. You MIGHT be able to exchange the car just ensure you bring back the car with less than 500 miles added & within 7 days. Your down payment MIGHT be turned into a store credit that will be there once you're ready to buy. When I've purchased at CarMax they give you a month, and you can add 1500 miles, if you don't like the car you can just return it; there needs to be more flexibility around this return period.

I was sold a tesla that failed VA safety inspection, that passed their internal safety inspection…read more There was a tint on the window.

Met with Sean, the GM of Sterling Sports Cars And Trucks to purchase a set of 4 pre-owned BBS…read morewheels and tires already mounted from an ad posted on FB Marketplace. The front side of the wheels did look nice as they were recently painted. However, the style and design of wheels has large open spaces where the back side of the rims can be well seen from the frontal view and did show much dirt and stains that could not be identify. I was hesitant with buying them as I wasn't sure if the back side could be cleaned up and Sean knew of my concerns. Sean also numerously stated to me that the back side could be cleaned up as it was only dirt. So with reinsurance from Sean, I did purchase them for $1,600 cash and took them home and tried cleaning them. NO LUCK! Yes, the surface dirt washed off but later found out the the heavier marks were actually corrosion imbedded into the rim itself. These wheels are now useless to me because the corrosion areas can be seen all throughout from the front side. My problem I have with Sean is that he lied to me about all of the blemishes on the backside being able to be cleaned up and yet, that wasn't the truth. After learning what I was now stuck with, I contacted Shawn via Marketplace to let him know the outcome and haven't yet received a response back.

Great services and reasonable prices. Very professional service, knowledgeable people, great…read morecommunication and patience with explaining the car features and then the usage of all of them. Medi was great to work with and the sales managers worked out a great price for me. I'm so excited about my new purchase! They have a inventory of good vehicles, and I got lucky to get the color and features that I wanted. They will take care of your wants and get you a great deal! Highly recommend.

Great people, very friendly and not pushy at all. I've been to many dealerships looking for a car…read moreand everywhere I had to deal with aggressive sales people. Here I could take my time to check the car and drive it. Great experience and the car I bought I running perfect. Thanks guys.

Do not purchase from this company. They lie. They lack all ethical business practice. When…read morechallenged over their lies they start yelling and hang up on you. They are not competent in proper car selling techniques and lack knowledge of how transactions should take place.

From the owner: We buy your cars. We sell our cars. We do automotive repair and detailing. We offer financing as…read morewell as warranties.