All the local HDs are part of the same ownership group and they definitely keep the standards high. This location is one of my favorites - Marty in sales and Dawn in accessories. Staff is friendly and has answers for all your HD questions. Go check it out ... you won't be disappointed read more

DO NOT BUY A BIKE FROM WINDY CITY! Let me start by saying I worked for Harley for 3 years a while ago and I loved the company and location, also I have been buying and riding Harley for two decades. After this experience I will never buy another Harley again! Process was going fine, my salesman Aaron i think is his name was knowledgeable and easy to talk to. Sales manager Shavon was a good dude, high energy and a fast talker but had respect. Clothing gals were fine, not much time spent there. Parts counter were cool dude, not pushy and had plenty of knowledge of product, service again didn't spend much time there but they were nice and honest about time frames for bike related issues and definitely knew what they were talking about. Went to finance and I think the guys name was Jermey or Jordan I cant remember at this point. He sold me on an extended warranty that i was unsure about, but pulled the trigger on. He did inform me that i could remove it whenever I wanted if it wasn't going to be used. This ended up raising my monthly by about $85....After a few days I went back to pick up my bike because i had some pipes and highway pegs put on it, now mind you it was never in my possession and never was taken off the lot. I decided i didn't want the warranty because i wouldn't use it at any point, the finance guy did his best to sell me on it but i told him to just chill out and take it off my mind had been made. I asked what my monthly would come back down to and he said that my monthly would stay the same. This makes no sense to me at all, and he could't explain it properly to me either, eventually he just said "well i'm sorry man but this isn't a conversation i thought i would be having two and a half weeks later" Mind you it had only been six days since I purchased the bike. SO he got his GM involved and this guy is a real peace of work. He definitely only cares about his bottom line and not the customer. After back and forth about the monthly he finally said "I'm sorry but this isn't information that we just give out, and you should have asked about it before you signed" I told him to scrap the whole deal and I will take my business elsewhere. He then proceeded to offer me $9000 less than what the bike was worth because it was used! Again, never driven off the lot, never test road, nothing! He just strong armed me and knew I wouldn't do something crazy like that. Gm Rene is his name, look out for this guy he does not care about anything you have to say in any stretch of the imagination. I can't believe the owner JERRY CARRILLO even hired this guy. I mentioned that I was going to speak to my lawyer because I feel im being taken advantage of and he became verbally hostile instantly. DO NOT BUY A BIKE FROM HERE FINANCE WILL TAKE ADVANTAGE OF YOU! read more

Ive purchased multiple motorcycles from this dealership when it was Lake Shore and never had an issue until my latest purchase .. i received a letter from HD inquiring about the title for the bike , when I called I was informed that they never received the title from the dealership. When I called Windy city to talk to them I was told that they were " looking into it " and would get back to me... two weeks go by an no response so I called again and was told that the person who handles the titles was on the phone and would call me back . After four hours and no phone call I tried again only to be told she left the building and to call back the next day .... its been nearly a month of no response from them .... buyer beware read more

Ball drop extraordinaire Long time customer who decided to bring in someone who is looking for a new set of wheels. I guess I was referring a possible new customer. We walked in at 1106 this morning as I checked their hours which said 11-4. The gentlemen (employee) who was perched in the seat where the manager usually sits hollers "we're closed" and we open at 12 Now I'm not in sales but I can say that if I worked at a business that advertised the wrong opening time and I had 2 customers walk in on a rainy day before opening time I would have at least taken the time to get up off my a$$, greet the customers, explain the hours and maybe inquire as to how I might assist them during normal business hours. I was going to inquire about winter storage for my bike I bought here back in November and my son in law was going to inquire about a new purchase. I guess LSHD doesn't need our business I'm sure we will find another dealer to take our money ! read more

Was in need of a minor repair and new tires front & back , they picked up my bike , they kept me informed of the progress, received my bike in a timely matter , very happy with the results thanks to Alex for making this happen read more

My Boom! 6.5GT radio on my 2018 FLTRU was getting a little glitchy: locking up, not remembering my fade setting and not sounding as good as when my Rockford-Fosgate Stage II system was new, with clicking/popping sounds at times coming from the back, top speakers. Wow! The new service department team was great! TeeJay fixed my system in just an hour with new software updates for the radio and Rockford-Fosgate amps. He also properly paired my Rockford-Fosgate Stage II system to my Radio and tuned the system and fixed the channel assignments. My Rockford-Fosgate Stage II system sounds even better than when I first got it installed three years ago. Dave and Greg were awesome! Very friendly, providing an excellent service experience. I hope I won't need service again soon but if I do, I'll look forward to having my bike serviced at Lake Shore HD! read more

Windy City Harley-Davidson - Motorcycle Dealers Near Me - Libertyville, Illinois

Lady working there followed us everywhere driving us crazy! couldn't even look at a shirt without her having a fit!! Horrible

Great sales knowledge of the bikes. Low key but on it..... Would highly recommend this location to anyone. Very good selection ... read more

Windy City Harley-Davidson - '23 HERITAGE - Motorcycle Dealers Near Me - Libertyville, Illinois

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The staff is friendly and helpful when it comes to everything Harley Davidson. The interactions with the staff have been true and genuine. Service seems to be quick overall. Mike in service is great to work with and highly recommended. read more

I give this HD dealership 5 stars because of Brian B. in sales. He was professional & took the time to allow me to test ride the Milwaukee 8 Road King. I'm stiLL looking for the right bike to eventually replace my RK, but before I buy, I'll definitely give Brian B. a chance to earn my business. This dealership displays the real prices of its bike without a $1500 added BS charge like Woodstock HD and other dealerships do. I'm tired to the typical dealership bait & switch pricing strategy. This dealership seems straightforward. Ask for Brian B. read more

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I recently purchased a Harley Davidson motorcycle from Lake Shore in Libertyville. I couldn't have had a better experience working with Mark in Sales and Nick. Both were extremely patient and couldn't be more helpful throughout the entire process. There communication was excellent via both the telephone and in person, answering any questions I had. Mark F. was happy to speak with me on his day off on a holiday. Additionally, they followed up and did everything they promised to do, you won't dealer who is more competitive on pricing. If I could give Lake Shore Harley a 10 star review I would do so. I cannot recommend this dealership highly enough! Mark read more

Great group of people. Marti S. is the best sales guy around. Everyone was friendly and service department technicians were able to answer my questions. Thanks read more

My review is about the service department. I had a mishap back in June where my bike fell over on a trailer. I contacted the dealership to have them do the repairs then called my insurance. They sent me the quote to forward to my insurance since they didn't know how to file it. My insurance paid them right away. It has now been two and a half months and I am now on the third person dealing with myself and my bike. I have caught them in several lies and countless excuses over this time and the bike still is not done. They also said that they would keep me informed but I have to call them most of the time to find out what is going on. I know that the owner owns most of the Harley dealers in northern Illinois and feel that they are all probably like this so it doesn't leave much of a choice on reputable places to take my bike. At this point I will be lucky to get my bike back before winter. read more

This review is on an experience I had with the service department and not the entire dealer itself. I purchased my bike here back in 2018 under old ownership and it was a great experience. A lot of new faces that I don't know so when I saw Kory from the service department I was pleased to see he was still there. I came in to schedule tires I was bringing in to get put on, and was quoted $100 per tire if they were on the bike and $50 if I brought the wheels off the bike. I like to drop my bike off the day before so they can work on it, and dealt with an individual by the name of Matt at the service desk. I don't ever write reviews, but I want to let other Harley riders know to be aware of him. I don't know if he thought I was one of those dentist or doctor Harley Davidson riders that I always hear about, or if he thought I was still wet behind the ears. Maybe it was because I didn't look like the typical Harley rider that he was used to, but he tried to charge me $454 dollars to get my tires put on. Yea that's right, $454 dollars for tires I was bringing in to get put on, nothing else. I told him that I was quoted $100 for on the bike and $50 off the bike when I came in to schedule the appointment, and he told me that they've never charged that much for tires to be put on, and that on top of that there's a labor charge. I've never heard of this before in all my years of riding, that not only is there a charge to get tires put on, but on top of that you'd have to pay additional for labor to get them put on. He then tried to tell me there was a miscommunication and that he can't do it for that price and that "his workers need to get paid." Trying to tell me there was a miscommunication when he wasn't there for the conversation, I thought was funny. I told him there was no miscommunication and my exact words to him were, "I'm not trying to blow smoke up your ass, and pull a fast one. I was told $100 on the bike, $50 off the bike. My word is my bond and if a man who I trust tells me $100 on the bike and $50 off the bike, I'm going to take him by his word." The way Matt handled this situation was very unprofessional. He could have said you know what, let me talk to that service advisor when he comes in and we'll figure it out, but instead he just blows me off and is adamant that it was a miscommunication. I was ready at this point to take my bike somewhere else just for the principle, but I was like you know what let me talk to the service advisor that's been there for years and not some new face I don't know. Matt needs to work on his customer service skills. If Harley is trying to bring in new riders, having to deal with people like Matt at their dealerships is going to hurt them. He needs to understand Harley riders come from all walks of life and aren't cookie cutter riders that you can just try and rip off because you think they don't know any better. It's not my first time at the rodeo show, but obviously it was his, and I'm not sure who put him in the position that he's in, but he definitely needs some more training before he can move up in the ranks. He needs to get demoted and learn what Harley Davidson really is about. Needless to say I spoke with the one I trust the next day and paid what was quoted. It's hard nowadays trying to find someone you trust, and Matt in that service department can't be trusted. read more

Windy City Harley-Davidson - 2018 Softail Fat Bob - Motorcycle Dealers Near Me - Libertyville, Illinois

Kory in service is always on deck and ready, willing and able to get the job done. Despite the fact that he has a very difficult job as well as keeping everyone happy, he carries out his work with professionalism, courtesy and efficiency. read more

Best knowledgeable and friendly stuff, always ready to help. Have been with LSHD for almost 10 years and never regret it. read more

Had a great experience here. I worked with Cliff to get a used Sportster. They had one with less than 100 miles in amazing shape. They respected my time and we got a price I was happy with. I got to ride it home the same day. Sometimes when you work with sales folks it can be frustrating, negotiations take time, they will try to sell you things you don't need or want or try to push you to get something else. They didn't mess around with any of that here and got me what I wanted and that was it. Thanks everyone! read more

Windy City Harley-Davidson - 2019 Harley Davidson Iron 883 - Motorcycle Dealers Near Me - Libertyville, Illinois

Beware ! Beware ! Beware ! Do not do business here !!! Called to set up an appointment to get my bike serviced and it was the worst n most dishonest experience I've ever had . Spoke to Jake the service writer n was quoted $350 for a fork seal replacement. Made the appointment for the following week as the seal had to be ordered . Paid $44 over the phone to order the part n was told to bring it in the following Wednesday. Called Tuesday to reconfirm and was told Jake was off n no appointment was set however part was in n Kyle said he would get me in first thing in the morning. Came in next morning n again signed my work order showing that there was approximately $310 due after repair. Then when the work was done I was presented with a $600 bill !!!!! I asked why and was told it was cuz it was 3 hours labor n was quoted wrong price . However when I got the original quote it was for 3 hours labor also . Asked to speak to service manager (Dave ) and was given a bs excuse that the original quote was wrong n didn't have the correct labor charge even thou I was quoted 3 hours n that's how long it took w no extra charges . Sat there for 30 more minutes while manager adjusted n was able to pay the original quote . Now im standing waiting for my bike to be pulled up ( repairs were done a hour ago ) for 40 min cuz the said they're cleaning the fluids off my bike . They pull up my bike and not only did my bike have fork lubricant all over my bike there was also grease prints on my windshield from the mechanics finger all over my windshield. Not only did they not clean ANYTHING on my bike the got grease on my seat and windshield also . I don't understand what they were doing for 40 min while I was standing there waiting for my bike but definitely did not clean anything on it . Calked and spoke to Dave n he insisted that the bike was cleaned which is a lie and then proceeded to say they didn't have a porter n offered to pick up my bike n detail properly n deliver back to my home which I declined cuz I had no faith in a company that lies and is dishonest. I cannot stress what a bad company this is and would warn anyone from doing business here . Had Bassan ? The GM call me the next day apologizing and stating he was new and they were trying to correct problems from previous management team . Place is a joke n one thing you can not overlook is incompetence n dishonesty. Stay away from this dealer group or you will regret !!!!!! read more

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Disappointed with the constant change in personnel. Parts counter are helpless if it isn't in the computer. Display / accessory wall is sad, last I saw ,it was empty. Sales people. I first and foremost want to be able to talk with a person who actually rides. Not ride to work,but actually rides, who can talk to me about how you feel after riding this or that bike after 4, 6, or 8 hours later...... In general I feel like I'm walking into a used car dealer NOT A HARLEY DEALER!!! read more

Wish this place was right next to my house rather than stupid f****** ukes harley in Kenosha this place has such better customer service. read more

I had a great time here. I stopped in on a trip I took to the Harley Davidson Museum in Milwaukee and then to the Rock and Roll Hall of Fame. Along the way I stopped at 22 Harley Davidson Dealerships. This particular dealership is one I highly recommend stopping at. They do not have a huge showroom, but it is large and very well laid out. The staff greeted me as soon as I came through the door and gave me the lay of the land and sent me on my way to checkout the showroom. In one of the waiting areas they had a box full of HOG magazines, I meant to ask if I could take a few as they were from years ago, but got sidetracked and forgot too. I did leave with a poker chip and good conversation. read more

Lake shore Harley is number one. Starting off from working with Alex (salesman). He has been nothing but amazing to work with from finding bikes to giving little tips and tricks on a motorcycle. I highly recommend Alex for your purchase. Never was pushy and always felt like a family the second I walked in the door. Nick (sales manager) was such an fantastic guy to meet giving my the best deal possible and making it so easy and not stressful. Going to Jeanna (business manger) working with me to the fullest helping with insurance and any other possible thing I needed while I was in the dealership. Within the past week I have purchased a street glide and even had a buddy of mine purchase a sportster from lake shore and couldn't be happier with our purchases. I want to thank everyone at lakeshore for such an amazing experience and look forward to seeing what the summer brings on two wheels! read more

Windy City Harley-Davidson - Motorcycle Dealers Near Me - Libertyville, Illinois

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over priced service cost, service writter, could not quote on a suspension upgrade, kept throwing stupid prices, went elsewhere, got the job done read more

I recently bought a 2013 Harley-Davidson Ultra Classic from here. Mike Berry was great. He never pressured me and was patient. He helped me figure out what I wanted to buy. He went to bat for me on lowering the price and to have the shop pay to redo the wiring to make my bike tour pack detachable (it already had the kit installed and turn signals relocated but was still hard wired). Mike said that the wasn't just buying a motorcycle but was becoming part of a family. So far that has proven to be true. The reason I did not give them 5 stars is the lack of inventory in the parts department. I've gone there on 3 different occasions looking for some bolt-ons for my bike and they didn't have what I was looking for in stock. The items I wanted were multi-fit items that could be used a lots of different models and years. They seemed to only have one style for each item where as there are close to a dozen different styles in the catalog. The person in the parts department said he is working to give increase the inventory and offered to order the items I wanted but I decided I would just order online. The great thing about ordering online is my items arrived within two days. read more

This place has the best Customer experience out there-! See Nick Wissman for your best deal He runs a great show and his team won't let you down read more

On a road trip, and had a breakdown 400 mi from home. One nearby dealer didn't have the part I needed or service help. On a Sunday morning, Billy and TeeJay not only helped me quickly to get me on the road, but went the extra mile and pointed out a few things I could fix later. Free latte machine and leather couches in the waiting room rounded out this great customer service experience. read more

I gotta shout out to one of your guys- 'Ricardo'...I came out there to test ride a Street Glide and Road Glide and he(an awesome, fun, considerate, enthusiastic Motorcycle aficionado) really went over and beyond the call of duty. He is super friendly, extremely knowledgeable, and really went out of his way to give me some very solid demos(and valuable info about each motorcycle) As soon as I figure out which motorcycle I want-I will be contacting him for the sale....I also just love visiting that store- such a great selection and friendly vibe throughout! If you are looking for a friendly and personable guy to help you find the right motorcycle, please contact Ricardo, you will not be disappointed. read more

I can only say that it's just ok. I've called in the past for questions and I'm bounced around on hold. Getting answers seems a bit more complicated than it needs to be. Nice facility and very eager to show you the shop, store and dyno. I wish I could offer more good things. Prefer Kenosha and keeping this one on the back burner as I just not sure of them yet. read more

Always a great service with twisted roads at this location. I was assisted right away for my rental and Nick gave me an amazing over the phone service to get it all situated. read more

Just had my 2003 Heritage Springer in for oil change and general check up. They replaced battery ( needed ) etc. Corrie & Erik were fabulous. Great wash job before I picked it up today. Highly recommend this dealership and employees!! read more

Bad Business. Sold a bike that couldn't be registered. Never disclosed that bike didn't have a vin number. read more

My review solely involves their service department. All I can say is stay away. Not only did they misdiagnosed my bike, but did not do what they said they were going to do. I should've known I was in for a problem when after the $50 multi point inspection, I was told I needed a brand new front tire. The tire was actually replaced two years prior with 3,000 miles. Not only is the tread still deep, it still has the rubber hairs on the surface. They then diagnosed my clutch requiring a lube job for$345. The only reason I had them perform the service was that I did notice the clutch lever was rattling. Afterwords my clutch handle is still rattling. When I received their customer survey, I indicated the above problems and requested that someone get back to me. Three weeks later when I received my credit card bill I put a call to the office and asked to speak to their service manager. Josh did call me back. He was not apologetic and literally defended his technicians but did indicate the guy that handled my service order was pretty new and no longer works there. Josh referred to his paperwork which said the tread was low and asked that I bring back my bike. I suggested he should drive to my house to check since I've wasted so much time dealing with this issue. He said he would get back to me and never did. In the end, I spent $700 to get my rear brake pads replaced and an oil change. I now have to bring my Harley to another shop to get the clutch handle corrected. For the record, I have used them for service in the past when they had a previous owner. The current management probably is the problem. It is just really aggravating when you cannot trust your technician for an honest diagnosis. read more

All I can say is great outstanding service Preston and his team really have it down plus this is one of the only independent dealers left where you can actually feel like you are not just a number they welcome you into their family whether you're buying a motorcycle or just a T-shirt. Outstanding staff good selection of everything. THIS EDIT IS FOR SALES ONLY!! The girls in the Motor clothes dept are still 5 stars. I was totally fooled. Was lied to about the changes for 2018 could have waited a month but was mis informed (lied to). I was with two other people when I was not told he truth. Went back in to see if we could trade after being lied to was treated like a piece of garbage and told "IT IS WHAT IT IS". Then he walked away And never came back. I deal with the public and have never told a customer it is what it is. They not only lost a good customer that is not demanding but someone who is good for lots of referrals. I will be contacting HD corp. Still no remedy the worst place to buy a motorcycle No call back or reply read more

To start I have rode motorcycles my entire life since I was three years old starting on the dirtbike. I bought a CBR two years ago from one of their sister companies and had great experience with their sales people. The beginning of this year as everyone knows they always get the hitch for a new bike so I decided to shop around. I reached out to Lakeshore because of my past experience and came across Joe as my sales rep and he took the best quality patient and knowledgeable experience and showed me the correct way to be taken care of, Joe is by far one of the best sales people I know very respectful extremely patient and he goes way above and beyond to make a customer like myself happy, my experience was so outstanding that I had to reach out to his boss Nick who is the sales manager who completely blew me out of the water with the way they both treated me with dignity and respect and highly recommended to shop here again in the near future, read more

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I'll have to say that this dealer gets a 5. I have had routine service and a few modifications done to my Road King here, and have found the staff helpful and the service to my bike to be reasonably priced. No issues. The people are friendly, and there can sometimes be a wait before they can assist, but they are dedicated and professional. read more

I love this Dealer . Service department is awesome. Especially when Derik Scare was the Master mechanic and still is . Nick from parts is also very good . Very knowledgeable guys and great to talk to. I wouldn't change this dealership for any other. read more

Just purchased our second bike in two years from this dealership last night and it all started with JIM from service. We called up before close and he said bring your ultra limited in I'll wait for you. Then when we got there with no appointment he said our bike would most likely be ready within a week. He then walked us to the sales floor bc we where talking about always wanting a springer soft-tail and they had one! A really awesome one!! ... and then after that nothing but the best. The whole crew stayed till about 11pm to sell us our bad ass Springer. We where treated like family. We got a great deal and they really made it fun. The motor clothes girls where great and answered all my questions. The parts guy was brilliant funny and kinda charming. Even the finance guy was a joy to sign paper work with. Our sales guy was sooo nice. Not only did we talk bikes but we talked dogs. I plan on bringing a gift for his pug Simon soon. I can't say enough nice thing about this dealership. Don't waste your time going anywhere else to buy a bike. This is the only place to do it. UPDATE! 7/16/2019 Just when I thought a dealer couldn't get any better they did!!! I'm blown away with the hard work and honesty of this dealership! Nick the sales manger is a top notch guy and will do anything to make the process easy and fun! I've worked with him in the past at Chicago Harley when they were in Glenview. Really glad to have him at lakeshore bc this is our go to dealership! We went in today to witness our dear friend buy a 2014 Fat Bob. Nick remembered working with me even though it was many years ago...KING Jerry the greatest salesman Harley has ever seen was there and so full of knowledge. Jerry is my go to guy for sales... but in all honestly Steve Brian and Helene have all helped us as well and they will find you what your looking for at a price you can afford. This is also the only dealership we take our bikes to for service. We have three so ...something is always get upgrades or an oil change. I'm in service the most. And Derrick is one hell of a wizard mechanic!!! One of the best in all of the company. Guys a freaking genius. Corey the service gate keeper... five stars for that guy! Our bikes have never run better since we have been taking them to the service department at Lakeshore Harley! The parts department will have your bike looking sooo extra sick in no time. Jim is my go to guy and gets us what we need or educates us on what we need!! Hanging at the parts counter is always my favorite part of visiting this dealership. And last but defiantly not least.. the finance manger! Teresa!!! Sometimes things in the final signing office can get overwhelming or intense.. but not when Teresa is there! It will be a breeze to sign the paper work and she goes over everything with you as many times as you need to have a good understanding of the break down! She also educated us on the importance of an extended warranty! I would have never thought of it! She is one classy smart lady! I look forward to working with her in the future!!! So basically if your looking to buy/service a bike from a place that's honest and will treat you like family ... look no further Lakeshore Harley Davidson has it all! read more

The Lake Shore Harley in Libertyville is the worst. First off I originally took my bike in for a tire change but asked for them to go over the bike and fix whatever the Road King needed. They took over a week just to let me know what things need to be taken care of and only after I called, then another week for them to give me a price. All together they had the bike for over a month and when I received it back the brakes were not done but charged for as well the bleeder for the bike line which they worked on was loose and was leaking. End of story horrible experience and don't trust that the work was completed correctly. read more

The service is the worst I've seen of any business. Waiting for help at the parts counter while watching half a dozen employees chatting was both frustrating and infuriating. read more

There's a reason I go to the Harley dealer up in Libertyville. They e always taken care of me. From let's to service to clothing I've always walked away satisfied. Even bought my last bike there when another dealer didn't want to treat me right. Nice big dealership with lots of bikes and a nice array of parts to keep your scooter happy. read more