Good so far can't wait to come see thank George wright they sale people are really nice liked…read morehow I was treated they did not say they could not help me in they said at leased let's give a try thank you

**Review for Concord Nissan Parts department**…read more Positive shoutout to Michael P (Parts Specialist)! I'm trying to help my cousin with getting her 2013 Versa SV back on the road... it's been a pain to figure out what is (and what isn't) a compatible part for this model/year. From all the other parts stores, he is the only person who's been confident/competent in sourcing the right part. Thanks for helping us sort through the noise!

Overall, A+ for the new location on Burnett avenue. Video walkthrough with mechanic is sent via…read moreemail which provides a level of transparency that's sorely missing in the auto repair industry. At the previous Location near chilis, Many years ago, there was a Super rude receptionist. Very quick to dismiss the stated question and transfer the call...She even raised her voice. Mechanic was even dishonest with the brake pad status and tried to have me replace pads when I knew they were at 60%. Super happy the new location provides video walkthroughs that are sent via email with real-time pictures of the vehicle problems.

I purchased a certified pre owned Cx-30 this week after finding the car on a 3rd party website. It…read morewas the best deal in the state for what I was looking for. I called and asked for the out the door price with all fees and taxes included and got a text with the info within minutes. I drove almost 4 hours to the dealership the next morning to pick it up. I was impressed with the salesman, Ismale, for being so responsive and having great communication from start to finish. The price was transparent and no random fees or dealer add ons were slipped in secretly like another Bay Area Mazda dealership did to me this week. I was given the option to pay with a bank check to avoid the credit check but declined. I appreciate the dealership offering options for those who don't want the "ding" to their credit.

Looking to buy a car? You absolutely have to go and see Romenia. This has been the best experience…read moreI've had at a dealership in years. Staff and management present and friendly. Was in and out in less than 3 hours, car appraised, no aggressive pushing, and actually felt like I was getting help not pressured. Your next car purchase absolutely needs to be from Romenia!

I had an appointment for a vehicle inspection. I arrived and gave my name and that I had an…read moreinspection appointment. They had no information at all. So I was treated as a walk in. Ok. The sales woman was so uncooperative and difficult. She didn't listen at all. Talked over me. Kept repeating we had to do this "the old fashioned way" to price the truck. Well,yeah. That's why I had an "inspection " appointment. She had the info. Erased it intentionally! Then asked me for it as if she hadn't had it. While I was pulling it up she kept badgering me. I asked her politely to give me a moment and I would have it for her. But no. She just kept pushing. Finally I realized I would not be treated fairly, picked up my stuff and said I was leaving because I wasn't comfortable. She said snottily she wasn't either. She followed over to the front dest and started talking over me while I was telling the counter person about the problem. So whether she doesn't like older women, arabic last names ( my ex husband's) or blue hair I'm not sure but there was a prejudice there.

I've owned 5 Chrysler vehicles and love the brand. Took my Ram Truck in for an oil and tire…read morerotation. Work was completed in a timely manner. There was a misunderstanding over a 30k mile service maintenance recommendation. The issue was raised with the Group Manager who quickly called and corrected the issue. Mistakes can happen in business, it's how you handle them is what counts. My trust and confidence is restored and will be coming back for my vehicle service.

I spoke with Quinton on the phone and then we visited the lot and dealt with John…read more Clean lot. Friendly interactions. The vehicle we were looking for wasn't here. Visiting a lot of dealerships lately, even though we didn't do business with them this is one of the better ones.

Mauricio was an absolute dream to work with! I was so scared to buy a car by myself but Mauricio…read moremade the process sarmless! No slick talk no preasure just straightforward and honest! I really really appreciated that. I will recomend to everyone Mauricio is your guy. I will definitely be back when I'm ready to trade in for another car!

Update (1 4) 4/7/26: Issue resolved, but the process revealed areas that need improvement…read more While my initial experience involved multiple visits, ongoing noise concerns, and frustration around inconsistent diagnoses, I do want to acknowledge that the issue has now been resolved. The A/C compressor was ultimately identified as the source of the problem--something that should have been caught earlier given the number of prior inspections. It's also important to note that these issues began following a routine oil change at the dealership, which led to an oil leak involving the oil pan, oil filter, and drain plug. My vehicle had no prior issues before that service, so this was a significant concern. I want to recognize Jaime (Service Advisor) for his consistency, professionalism, and commitment to helping move things forward. I also want to highlight Ali, the lead technician, who ultimately identified and resolved the issue. Additionally, Lisa (Service Manager) kept her word in working to get my vehicle back to the condition it was originally designed to be in. She listened, acknowledged both the issue and my concerns, and made a clear effort to address the situation. That was appreciated. However, I do believe the Service Group Director and Director of Operations could have been more proactive once this situation was escalated, especially with corporate involvement. More direct communication and leadership at that stage would have made a difference. I also want to note that I requested goodwill consideration from Hyundai multiple times throughout this process and have not received any. Given that this issue began in early January and was not fully resolved until the final week of March, after multiple service visits and extended time without my vehicle, I believe goodwill consideration is warranted and should still be evaluated. I am relieved the issue is now resolved, but the process to get there should have been more efficient and consistent from the start. I hope this feedback helps improve both diagnostic accuracy and communication moving forward. I'm sharing this update to reflect both the resolution and the full experience so others have a complete and accurate picture. Update: Picked up my car on 3/18. Thought the issues were fixed. Since picking it up, the issues are still there. They never fixed my car that they messed up after the oil change. I will be reaching out to corporate about this issue at this point. I've been coming here since 2024 and never had any issues with them. However, this past December I got a oil change from them and it messed my car up. While driving my vehicle in February, the oil lamp came on (It means that I need a oil change). I did not understand why because my vehicle was not driven much due to several vacations taken from Dec to that date in Feb. I have a 2023 Sante Fe. Very good on gas and oil. I contacted Hyundai immediately and they had my car towed to them. They diagnosed the issue. They stated that when the outstanding change had been done, the oil pan was not properly placed back on which caused an oil leak. This issue caused then to have my car for 2 or 3 days. They never offered me a loaner nor rental. I had to stay home from work for all those days. Honestly, I did not ask them for one because I did not even know they offered them. I never had to receive either before. Fast forward, my wife begin to notice a rough noise (My car does not make any noises or gave any issues. I have always kept my maintenance up since 2022 when I first purchased it). So when this noise happened, I did not understand why. That noise came on when you automatically started the vehicle, at stop lights and at red lights. It is horrible. This lasted for 2 weeks until I was able to get time off from work. In the 2nd week, the ac/ heat until began to also make noises. This was ridiculous. I finally got off 3/12. Took my car in.. there is a new guy there (Service Advisor) that really listened to my issue and even sat in my car for some time to great what I was hearing. He was very empathic. Jamie (Service Advisor) also showed empathy. She was not happy to hear that there were more issues with my car after the oil change. I explained to get that i needed a vehicle this time around because I had an appointment the next day. They had no loaners, but she got me a rental via Enterprise. Jammie gets 5 stars from me each and every time!

My husband and I had the pleasure of buying our first Volkswagen from Dirito brothers the other…read moreday. Andres was so helpful, friendly and just exactly what a salesman should be. He talked cars with my husband and was knowledgeable about the VE Golf history and future. After coming to a deal, we met Jim, the finance manager, who was equally as friendly and got our paperwork ready quickly to send us down to Eddie - who made all the final paperwork signing the easiest experience. My husband and I have bought a handful of cars, and our experience at VW Dirito brothers was hands down the best experience we have ever had. It was so nice to talk to people that appreciated my husband's car enthusiasm and could talk shop rather than just talking sales. I 110% recommend buying your next car here

Extremely unprofessional and disappointing experience…read more We went to this dealership to purchase our leased VW at the end of our lease. Before coming in, we called and agreed on the purchase price. When we arrived, they had prepared all the paperwork for financing, even though we had never said we wanted to finance or discussed financing at all. After correcting that mistake, the dealership asked us to sign documents for a vehicle that wasn't even ours. The VIN and registration belonged to another customer's car, and we were shown that customer's information. We were the ones who caught the mistake. After they finally located the correct paperwork for our vehicle, the purchase price was suddenly $500 higher than the price we had agreed on over the phone. Instead of taking responsibility for their mistakes or honoring the agreed-upon price, the sales manager told us, "If you don't like it, you can just return the car. We're not trying to sell a car." That comment was both shocking and unprofessional. It made me wonder: if a car dealership isn't trying to sell cars, what exactly are they doing? Everyone makes mistakes, but professionalism is measured by how those mistakes are handled. Between the incorrect paperwork, the disclosure of another customer's information, the change in price, and the rude attitude from management, this was one of the most unprofessional dealership experiences we've ever had. If you're considering doing business here, double-check every document before signing and verify every price carefully. Based on our experience, I would not trust this dealership to handle an important transaction without reviewing everything yourself.

I can't express the gratitude I have for Andy Weber, Service Advisor. He is the true definition of…read moreexceptional customer service. My family was first introduced to Andy when we brought my son's Ford Fusion in for a blown head gasket. Our original service advisor was out on leave, and Andy stepped in to take over our file. From that moment on, he treated us like we were his top priority. Not long after that, Andy also helped coordinate repairs on my own vehicle. What impressed me the most was his dedication. Even while he was preparing to marry the love of his life, he never stopped communicating with me about my car. I never had to call for updates because Andy always stayed one step ahead, keeping me informed every step of the way. Recently, my car began having serious mechanical issues. Naturally, Andy was the first person I called. He immediately told me to bring it in, and he would take care of everything. The next day, I had AAA tow my vehicle to the dealership for a diagnostic inspection. That afternoon, Andy called with the results. A few hours later, he delivered the difficult news that the repairs were not covered under my warranty. As a single parent working two jobs, hearing that my only means of transportation needed expensive repairs was devastating. It felt like the weight of the world had been placed on my shoulders. Even though the situation was completely out of his control, Andy showed genuine empathy and compassion. He understood what I was going through and made me feel heard, supported, and cared for during one of the most stressful moments of my life. Instead of simply delivering bad news, Andy immediately began working with the sales team to help find another solution. My vehicle was towed to the dealership on Wednesday, and by Friday, thanks to Andy's dedication and teamwork, I was driving home in a 2022 Ford Bronco Sport. That experience changed my life. Working in a service department can't be easy, especially when you're the person who has to deliver news customers never want to hear. Andy handled everything with professionalism, honesty, compassion, and sincerity. He apologized for circumstances that weren't even his fault because he truly cared about how they affected me. What means even more to me is that when I walked into his office recently, he greeted me by my first name. That simple gesture reminded me that I wasn't just another repair order or customer number--I was someone he genuinely remembered and cared about. Andy Weber is truly God-sent. His kindness, integrity, communication, and commitment to his customers are second to none. Because of him, I never have to worry when my vehicle needs service. I know it will be in the best hands possible. Thank you, Andy, for going above and beyond, for treating me with dignity and compassion, and for reminding me that there are still people who genuinely care. You have earned my trust for life, and I will always choose you as my Service Advisor.

i cannot express enough how great my experience was. avery was the absolute best! very honest,…read morerespectful, patient, and kind! i had a million questions and he took the time to answer all of them and make sure i understood everything! buying a car has never been easier! if you're looking for a vehicle i'd highly recommend ffoc and ask for AVERY, he'll get you right! excited for my next adventure!

Great dealership with plenty of cars in stock. Was able to trade in our car for a brand new CR-V…read moreSport Touring Hybrid. Carolina was a great help in getting the car for us.

I had an excellent experience at Honda Concord from start to finish. The entire process was smooth,…read moreprofessional, and stress-free. Everyone was welcoming, patient, and took the time to answer all of my questions without making me feel pressured. A special thank you to Jason and Carolina for going above and beyond to make my car-buying experience enjoyable. They were knowledgeable, honest, and genuinely cared about helping me find the right vehicle. Their excellent customer service and attention to detail made the whole process easy and memorable. I highly recommend Honda Concord to anyone looking for a new vehicle. If you have the chance, ask for Carolina--you'll be in great hands!