Looked online, found a car I liked (2015 Audi Allroad). Went to check it out. After scoping out on…read moreGoogle I saw a small lot. Foreign cars, small lot. Sounded iffy to me. Especially for the price. Was already in the car test driving it when the owner had called to talk to me about my interest in it. I was impressed. Very impressed. They know these cars. This thing was clean. Very well maintained. 3 owners. Clean car fax. In fact all service was done by Harris, Hendricks Audi, and Hendricks Porsche. I will highly recommend. These guys weren't pressuring me to buy, nor were they trying to get me to spend even more. Simple, easy. Friendly Service. Seriously, without question I will consider these guys next time I want another car. Ask for Stephen, he will get you right! PS. The price I paid almost feels like I robbed these guys. I can say that since I have the car now! Seriously! Great prices! Check em out.

It's hard to find a mechanic you can trust. I have had two experiences with Harris, and these…read moreare world class guys. Another mechanic that rhymes with "Schelp Toys" blew my engine. I called Harris and arranged fro a new engine to be delivered. Before I got that far Harris tried to get me to go to the dealership because there was a chance that I could have the engine replaced for free through a warranty. They tried to save me $1800. I already knew the answer, and had them install the engine, and it was flawless. Ask for Parker, or Rob, both great mechanics and stand up guys.

Had an issue but they made things right. That will result in us going back to this dealership. They…read morehad more inventory than any Car Max or dealership we've shopped at.

Update- the very next day they lowered the price of the car below what I offered the Manager…read more Guess who won't be buying it. This Gal. LOL- everything the "Manager" said was contradictory to wanting to sale a car. It must have been his first day. Said "We are all about volume" when I made him an offer on a car they have been sitting on for months- he offered me $150 off the price. Cash deal- Would have been another sale to add to the "Volume" but whatever. Oh and I loved the line about driving off with equity. What? We all know the moment you drive off the lot the value drops. I'm not an idiot. The dealer that has the same car a few extra miles away was willing to deal so headed there. I bet they take my cash and actually sale a car today.

Had an awesome experience, bought a used car from them, went online and they made it easy. All the…read morenumbers we agreed online was got they gave me when I showed up!!!! Awesome job shout out to Billy the Man !!!!

MISLED ON VEHICLE DETAILS, RUSHED DURING NEGOTIATION, & TOLD TO LEAVE WHILE ACTIVELY BUYING!!!…read more My experience at Keffer Dealership on August 6, 2026 was extremely unpleasant and, honestly, unacceptable. I communicated with the dealership throughout the entire day prior to my arrival to ensure a smooth process. I was very clear that I wanted a 2023 Hyundai Sonata Limited with a white exterior and peanut butter (caramel) interior, and I was assured they had the exact vehicle available. After driving two hours to the dealership, I arrived only to find that the interior did NOT match what I had specifically requested and was told would be available. My sales associate, Vanessa, was very kind but it was clear she was inexperienced, and unfortunately the process quickly deteriorated from there. When I sat down with a finance associate named Rashard, I was immediately met with resistance. He refused to provide the price of the vehicle unless I disclosed whether I planned to finance or pay outright, which felt unnecessary and unprofessional, especially since the vehicle was already advertised online for $25,500. After finally reviewing pricing with taxes, fees, and add-ons, there was little to no effort made to negotiate. Within minutes, Rashard became visibly impatient and rushed us, stating he needed to leave to pick up his child. This felt extremely unprofessional and dismissive. I then requested another associate, Steven, who was the ONLY person during this experience who demonstrated professionalism. He was patient, respectful, and genuinely tried to help, but had little flexibility to improve the deal. What happened next was completely UNACCEPTABLE!! After asking for a few minutes to make a decision, Vanessa returned in under 10 minutes, took the keys, and told us, "they said if you're not buying, you need to leave." I asked her to repeat herself because I was genuinely shocked, and she stood firm and confirmed it. Being told to leave while actively considering a purchase is beyond disrespectful! It is completely unacceptable customer treatment. Only after the situation escalated did two managers, Ladon and Scott, come out from the back office to apologize. However, no one took accountability, and no one clarified who "they" were that instructed her to say that. The apologies felt empty, especially considering that no effort was made to resolve the situation or retain my business. At no point did anyone attempt to retain my business after clear dissatisfaction. I even asked for an additional $500 off, and they still refused. In the end, I paid the full advertised price of $25,500 (plus taxes and fees)--no deal, no accommodation, and no regard for the poor experience from start to finish. The only reason I completed the purchase was because I had friends who drove two hours to bring me there, and I didn't want their time to be wasted. Otherwise, I would have walked out immediately. I left this dealership not excited about my purchase and regretting giving this dealership my business despite multiple opportunities for them to make this right. This experience was unacceptable due to: * Being told a vehicle was available that did not match what I requested * Refusal to provide pricing transparently * Being rushed during negotiations due to personal obligations * Being told to leave while actively considering a purchase * Management failing to take accountability or resolve the situation I WOULD NOT RECOMMEND THIS DEALERSHIP TO ANYONE. The only reason this review is not a complete zero is because of Steven, he handled the situation professionally and treated us with respect. I will also be sharing this experience with Hyundai Motor America due to the level of unprofessionalism displayed.

Nothing great, typical car dealership. Expect to haggle, not get what you want, walk away and then…read morehave them call you 500 times in the next few days, to finally break down and give in.

Stay away from the service department. I drove about 45 miles with a completely functioning car…read morewith only a check-engine light, expecting a routine diagnosis from a dealership that markets itself as the expert. After their inspection, my Audi was returned undriveable and basically scrap. No one warned me that their diagnostic process carried any risks. They have refused to take accountability and responsibility for the way they returned my car and instead presented me with a very expensive estimate. Three weeks later, my car is still there. I have tried to email various folks to get an explanation and potential resolution, and they are all refusing to respond. Meanwhile, I have been left without a car and they have zero sense of urgency. I guess they only care if you are buying a new car. If you're thinking of using their service department, please be aware: you may not get full transparency, and you may not get your car back in the condition you left it. Based on my experience, I cannot recommend the service department to anyone.

Rusty at Liberty Buick was great and truly caring about his customers. He made the whole experience…read moreeasy and stress-free. The overall atmosphere at Liberty Buick was welcoming and pleasant. I highly recommend working with him!

My mother went here today, took her 5 hours to trade in her vehicle, they kept giving her the run…read morearound. Would not reccomend to anyone, just go to a different dealership if I were you.

This place is amazing outstanding service and sales!!! The staff is thoughtful and caring.read more

My dad took me to buy a car and he had me do the paperwork before we arrived and everything was…read moreready, Mark the business manager was great. thanks To all

My review is based solely on the interactions that I had with Brent who is a salesman there. I…read morewalked in and he promptly greeted me and ushered me to his desk. He asked me if I needed anything to drink, which was nice, but I declined. I explained what I was looking for and he asked some general questions. He grabbed the car I was looking at on the website and pulled it up front. When I walked out to see the car, he had all the doors open, trunk open, and car running. We talked about some features with the car and did an overall simple inspection. I opted in for a test drive. Can I tell you I hate Independence Blvd? But I braved the traffic and we drove around. Brent was very personable and didn't pressure me into anything. He was funny and I felt comfortable being around him. When we arrived back at the dealership, we again met at his desk and talked about some things. I did have another engagement to get to, but he did follow up two days later. He again called to answer some other questions I had, but was never pushy. He was willing to make an appointment for me to bring my husband back when I returned so that he can see the car too. I had a great experience with Brent. Thanks.

Buyer Beware I…read morepurchased a vehicle from this dealership on January 10, 2026, and 90+ days later I still do NOT have my registration or permanent tags. Despite multiple follow-ups, the dealership has failed to: * Provide proof that my paperwork was submitted to the North Carolina Division of Motor Vehicles * Give a clear timeline for resolution * Take accountability for the delay. they just keep telling us 5-7 days. This is not a minor inconvenience--this puts customers at risk of driving without valid registration. At this point, I have been forced to escalate the issue. If you are considering purchasing a vehicle here, I strongly recommend confirming how they handle title and registration processing before signing anything!!! I will update this review if/when the issue is resolved.

Very helpful and knowledgeable staff. I highly recommend shopping/buying here. The Tesla brand…read morewill not disappoint. Test drive one today!

Do NOT USE this location for problems that arise . They have then absolute WORST service advisors…read more They apparently aren't trained at all or enough with how to interact with their Tesla customers. I have never felt so small, like a number , they don't give two $hits about you. This is my second Tesla in 7 years and I have NEVER had a positive experience here , ever ! You'd think when one's car had been worked on for over 10 hours you'd not only get it back cleaner than you dripped it off .. you definitely expect in the very LEAST an APOLOGY via face to face or phone call when you fine a rusted razor blade that was left inside my car. Nothing . They didn't give two $hits back then on first Tesla and it has different management but still pi$$ poor . Had an appointment to have at least at 2 things addressed replaced . And one reasonable question answered . And got absolutely NONE of that accomplished. RUN.. run far from this locations service center . Drive to the Northlake location . Much better customer service .. they actually CARE about ppl there

Went to look at purchasing another company truck. Worst customer service ever! Johnny came out and…read morestarted to talk to us like we were idiots. very disrespectful and condescending. Buyer beware They are looking to take advantage of you. They don't want to talk about pricing. Just want your down payment and then hope you don't make the payments so they can repo it and sell it again to the next victim

I was down on my luck in a bad situation with my car not working, and Johnny spoke w me and was…read moreable to work with me so I can get back into a reliable car that was nice, affordable and reliable! He was awesome! I would definitely recommend this place to anyone needing a car and wants honest pricing and great finance options. 10 out of 5 stars!!! Thank you guys!

Matthew and Karen did an awesome job helping me out with this 2019 ram truck…read more This is the second time I've worked with tonic automotive and highly impressed with their professionalism and how polite they are in the selling process. I will be back. 10 stars.

Matthew is great he really seems to cares about his customers. Authentic, genuine, and overall a…read moregreat well rounded guy. he's the reason why I prefer to do business with a mom and pop shop vs. bigger franchise companies. Mind you I work for a major dealership and prefer to buy with Tonic. Come here if you want to ease your car shopping stress. Mathew isn't pushy and strives to really help you anyway he can. He puts his best foot forward and stands behind his inventory to assure you are getting a great deal. I really appreciated him working with me even afterhours. I was able to get a good rate and decided to finance and trade my car in with him. Im very sattisfied and love my vehicle of choice. I highly recommend tonic automotives and see why he has returning customers. I will definitely buy from him again overall exceeded my expectations. trustworthy salesman are rare nowadays but I can assure you are in good hands with Matthew. Check him out you won't regret it!