We stopped in to the showroom and first met Sam!!! He is so wonderful and knowledgeable! He came to…read moretake measurements which isnt an easy thing because we have a old Victorian with pocket doors a butler door and french doors all that have to be considered. After looking at the big RIP I put in our carpet we decided to try a repair first. WOW!!! They took a piece out of a closet upstairs (did I mention our carpet is thru the entire 2200 sq feet of this house?) We set up a repair date and they showed up on time and were done so quickly! IT IS FLAWLESS! Some kind of magic was performed it is amazing! When I finally decide on a new carpet I would not hesitate to use Sam and modern carpet again! Sam called to check on the repair and how it went! Yeah THAT kind of service!!! Absolutely AMAZING

Horrible! The owners Fred and Sherry do what they can to make your initial experience pleasant,…read morehowever once they get your money things shift. The contractor they hired to update my kitchen did a horrible job, the grout wasn't filed down properly on my backsplash which left cement lumps. They messed up my sink, caused a flood but only offered me a $100 gift card for my troubles. I had to pay the contractor to fix a sink he tore up. The paint they used on my ceiling is glossy which doesn't match the flat paint I already had..just an altogether messy job that cost me way more than what it's worth. Now, a year later my brand new cabinets are falling apart . Sorely disappointed in this business and would never recommend anyone use them ..save your money and frustration and please go elsewhere.

Very disappointed by the recent customer service experience. Most often times I do business with…read morebusinesses or individuals based on their character, their personality, their CUSTOMER SERVICE! From some of the reviews, it appears to be a missed opportunity so where do I begin. I can recall as a junior enlisted service member my senior leadership stated, you are as successful as the subordinates you lead. Remember Top - Down. This reminded to that as I made it through the ranks to take care of my subordinates but it made me reflect on me leading the led. So it pains me to to write this review; that the worse customer service I experienced was from leadership team members of Choice Floors. Such a disregard to implement positive customer relations has significantly tarnished my perception of the company. It was the constant lack of empathy and management's unwillingness to listen that was most frustrating. Every time I tried to express my dissatisfaction, I was talked over and told how I was trying to change the company's policy which I found not only accusatory but offensive. Offensive, as this was an attack of my character and this supervisor has never met me or allowed me an opportunity to express my concerns in regards to what may well been a miscommunication in the payment terms. It felt like my concerns were not being heard or respected. Understanding this is a business, fostering good working relationships to render service for future prospects and productivity quintessential, however, when a member is not in agreeance with an upset customer, gets combative, spend time time spewing judgment while trying to prove them wrong instead of finding resolve and de-escalated the problem sets esprit de corps of the company back as the consumer has lost trust in the company's capability to be trustworthy. But why does it matter, as I was told this is just my opinion by said supervisor. While this may have started as a potentially good experience, the customer care of both the Retail Sales Manager and the Director Internal Operations left such a disdain image for this company that I could not let this lack of professionalism in customer care go unnoticed. It was very unsettling to be going back and forth over the phone with a business professional with such an elevated title. I really I hope this is not the future for this company's Top - Down leadership strategy. Very Disappointed Consumer

Choice flooring was the second carpet store we visited in Calvert County. They managed to help us…read morechoose, estimate cost and install our lovely carpet before the other guys in Huntingtown showed up for the estimate. In fact, I called the other guys repeatedly to no avail. They never showed. Pathetic service! I HIGHLY RECOMMEND CHOICE. They are the RIGHT choice!

Wonderful team, competitive prices, excellent service and product! My mother, who is living with…read moreAlzheimer's and dementia, needed new carpet to replace her 27-year-old basement carpet. As her daughter and primary caretaker, I contacted this company for work. Jaylen, Aaron, Danica, and the two installers were all incredibly professional AND compassionate. I'll absolutely be returning to them for future projects. Can't say enough good things about this team!

I called to have someone come out to give me an estimate on a flooring job. The office lady was…read morenice and said she would have Aaron call me. It's been 4 days and no call. If a company doesn't call when you are willing to pay for work , what's the chance they will respond to any Problem. Good thing there are other flooring companies around.

When needing flooring, good quality, install awesome, delivery fast, variety of flooring choices in…read morestore. Sales/owner rep friendly, professional, will help in pricing to fit your budget. We are long time returning satisfied customers. Thanks Atlas Carpet Huntingtown, Md.

They have carpeted our home in Owings and installed hardwood floors on our rental property. Very…read moreprofessional work for reasonable price.

Years ago we had a fantastic experience with Beers. When we remodel our new Park Place condo we…read morehired them to match and refinish our flooring. Due to product shortages we waited 6 months for matching flooring. The kitchen floor was to join existing dining room to make a seemless floor. We were told the new and old floors would be "weaved" together. While we are told it will eventually look better as it ages; it was not the quality results we expected.

We recently replaced the flooring in our condo. We did some comparison shopping and Beers had the…read morebest price. The floor was installed quickly and professionally. Beers flooring has great customer service, great products and the best price. Recommend robustly.

We were in the market for hard wood flooring in our dining room. Since I had no clue which…read moredirection we should search, I decided to utilize Yelp's Project Tab. If you're unfamiliar, you can list what you're in the market to have done and Yelp sends a message to the perspective shops on your behalf that service your area. I received several potential options and booked a few estimate visits. After the estimate and speaking directly to Troy from The Flooring Center, I knew this company was a perfect fit for our budget. Plus, they had stellar 5 star reviews online. The wood was ordered and delivered within 2 days and a day was scheduled for the installation. After being quoted 2 days for installation by another flooring company, I was highly impressed this job would only take 4 - 5 hours for The Flooring Center to complete. On the day of the installation, the flooring team arrived within the quoted time slot and did a fabulous job with the installation. They literally came in and got to work! It was about 4 or 5 workers and they had an excellent team work system. One would stay outside to cut the wood, 2 were working on the floor, another was running back and forth, while another was cleaning up. They finished within the quoted time slot and were in and out in a flash! They literally arrived at 8:15am and were gone by 11:30am. I was EXTREMELY IMPRESSED! The clean-up went well and we were very pleased with the final product. If you're in the market for new flooring or carpet, I wouldn't hesitate to recommend this company. Quality work, excellent customer service and reasonable prices.

I do not recommend anyone use this company. They are not truly knowledgeable on the floors they are…read moreselling and most certainly not knowledgeable on the different wood species. I requested and paid for My floors to be sanded and refinished to match a grayish brown white oak. The finished product was completely different than what I requested. Upstairs is orange, red, yellow, and brown while the steps are yellow. I brought it to thier attention, specifically Cameron and he was rude and condescending...very Unprofessional and if course took no responsibility.. so my experience with the flooring center was terrible and I dont recommend them.

Everything went well. The work was excellent. They honored the work they said they would do. Connor…read morewho sold the services made sure we were completely satisfied. He even came back with his brother to retouch the floors. Eli worked extremely hard with his partner to make sure we were happy with the completed tile work. Highly recommend this company.

I hired Sir Grout Annapolis to thoroughly clean my primary shower stall, re-grout the floor &…read morewalls, clean the glass doors & seal everything to protect against buildup of soap & mold. Although the mold & soap buildup wasn't extreme after one year of use, I thought it was time to refresh the shower. Sir Grout's team arrived on time, were very careful not to create unnecessary mess in the bathroom or adjoining bedroom and completed the job in about 4.5 hours. The shower looks so much better! There was one minor adjustment that I noticed after they had left & when I informed the company of it, they returned immediately & took care of the issue. I recommend them highly!

Super professional. Friendly and polite with a great work ethic. Jj is super easy to work with and…read morethey're very good at everything!

JJ and his crew just finished renovating a new house we bought in North Beach. I can't say enough…read moregood things about this company. We had a wide variety of things that needed to be done -- from installing barn doors to patch and paint jobs to encapsulating the crawl space and replacing the deck to a total bathroom remodel and replacing the porch floor and rails. The work is not only solid, it was completed within the schedule set up front. Anything I questioned as the work was in progress -- primarily because I changed my mind about a few things as they were underway -- was resolved immediately. This company puts the customer first. JJ went above and beyond to stick to the price quoted -- there were no surprises -- and we paid exactly what was quoted up front. Given the range of work done, this was especially appreciated. But most importantly, it is beautiful quality work!