I've used Unique Carpet Cleaning regularly since 2019, and they've always been great. Rod and his team are reliable, communicative, and upfront if they see any challenges before starting. They work quickly but do a thorough job -- my carpets always look great when they're done. With a busy family and two cats, my carpets really need the extra care, and these guys always deliver. They're a small local business and stay pretty busy, which makes sense given how good they are. I just plan ahead because I'd rather wait for someone I trust to do the job right and for a competitive price. I've even recommended them to my mom, who's particular about her home and who she lets in -- she's been just as happy with their work. Rod's friendly, professional, and clearly takes pride in what he does. I wouldn't hesitate to recommend Unique Carpet Cleaning to anyone! read more

I am incredibly disappointed because they have taken my money (via Groupon) and then ghosted me. Approximately a week in advance, they confirmed an appointment with me to clean one area rug for this past Saturday at 0900. They never showed up, and didn't answer my calls. I left two voice messages over the course of the last week, and they have not returned my call to reschedule. I explained on my voicemail that I am moving this week, so time is of the essence, and yet nothing. This seems remarkably unprofessional, as though they now realize they can simply take the money for my groupon and then never perform the service, as I won't be in this state for more than another couple days. The most charitable reading of this situation is that they are incredibly disorganized, but the worst is that they are dishonest. A missed appointment, if truly an accident, is forgiveable, (even with the crazy schedule impacts it has had for me to keep my entire living room area rug uncovered with items as I am moving, on the off chance they return my call and can come out). But if they are knowingly screening my calls so that I just disappear in a few days to another state and hopefully forget about the whole thing, that is a rude, disrespectful, dishonest way of running a business, and I will find every platform to slam them on via negative review so no one else finds themselves in this position. I'd strongly recommend not buying from them, nor buying their groupon. Buyer beware. read more

I try to support minority owned businesses whenever I can. On August 27th of 2025, I hired Unique Carpet Cleaning Services, LLC to clean three bedrooms, a flight of stairs and hallway and to stretch the carpet in the hallway. Roderick, the owner, and his assistant were in and out of my house in about an hour. After cleaning, the carpet still had stains and an odor. And, the carpet in the hallway was not stretched. When I contacted Roderick about my concerns, He advised me to keep the ceiling fans and the ac running. I did. The odor persisted. He agreed to re-clean the carpet when he came back to stretch the carpet. On September 19th 2025, he re-cleaned the carpet, but midway through, his equipment broke down. He took it outside to work on it and returned to finish the job. However, the carpet still had an odor. Once again, he advised me to keep the ceiling fans and ac running. I did for a week. There was still an odor. So then, instead of him taking responsibility for the carpet not being cleaned properly, he attributed the odor to the padding or worn carpet instead of his cleaning practices and faulty equipment. The carpet was still within its lifespan. And if he felt that the carpet could not be cleaned when he arrived, he should have informed me. He did not say anything. He rushed and did an unprofessional job and did not properly clean the carpet. I left messages on his phone and I contacted him in writing, with no resolution. Then, I contacted the Office of the Attorney General (OAG) who reached out to him on my behalf. He gave them some excuse about some personal issues that he was going through. At this point, the other options include this review, filing a complaint with the BBB or heading to Small Claims Court. Based on my experience, I could not in good conscience recommend this company. read more

Awful experience. I've never had to write a negative review on any business before. First off, it took over 2 weeks to get an appointment. But because I already paid for the service via Groupon, I was committed. No problem, I scheduled an appointment time/date. However, 2 weeks later, no one showed up! What made it worse, no one even called. I figured he would call to let me know what happened and reschedule. Over a week went by w/o a call. I had to call the company to find out just what happened?? Was finally able to speak w/ the owner who apologized but gave no valid reason for the 'no show.' But instead, only offered to reschedule to which I (regrettably) agreed to. Moving fwd, the day before i was scheduled to have the service done, the Owner calls me back to ask me remind him of the date/time he had me scheduled! The rest of the conversation went down hill after that via his arrogance. I'm not sure where/who his positive reviews are coming from? But my experience with Unique Carpet Cleaning was completely unprofessional and the customer service was awful. Good Luck! read more

Very regretful hiring these men to clean our carpets. We had some coffee and pet urine stains we had mentioned needed to come out to which the customer service rep confirmed they could handle. She said it'd cost around $150 for 3 rooms and 3 flights of stairs. When they got here they said $185 because of one pet urine stain and one coffee stain, both of which they failed to improve upon. They also said the carpets would take 6-7 hours to dry. This was yesterday at 2 pm. It is now the next day at 5:30 pm and they are still wet...every floor. Add to that they tripped a wire so now some of our lights don't come on on all three floors. And they weren't at all careful with the water spilling everywhere from their heavy duty vacuum. After they left our bathroom and walkway were soaked and had to clean up after them. We literally have to turnaround and hire someone better qualified and more professional. Don't recommend. read more

Unique Carpet Cleaning Service - Barely any improvement, if any - Carpet Cleaning Near Me

My technician was professional and did his best to understand where we were coming from but the work done was horrible. Carpet was still dirty after the fact. We've had our carpet cleaned numerous of times and it has always been spectacular. According to them, there's no way it'll ever look clean again. But look at the lighter spots of our last clean? Significant difference. I'm a supporter of black owned businesses but this is just atrocious. 2 stars solely for the technician and his professionalism otherwise, it would've been a 1! read more

Unique Carpet Cleaning Service - After they cleaned.... - Carpet Cleaning Near Me

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We had a particularly nasty 10+ y/o carpet situation and bought a Groupon. When the technician arrived/assessed our carpets, he did recommend a deeper cleaning upgrade - $100 more. (Not surprised, but felt he was earnest, and honest - 6+ years in the business.) He assured us that it would get the carpets to their best possible condition. THEY CAME OUT BEAUTIFULLY! Even the grossest areas. We would highly recommended this company! Small company, personalized service, on time, called 1/2 hr before arrival, personable and hardworking technician - boom! read more

Victor did an amazing job on my carpet and was super patient in the process bc I was running late coming home from work. I had a stain from a previous puppy I owned a few years ago and he was able to get it all out. I will def use them again. read more

Oct 27, 2022 My name is harvey in Bethesda Md. Twice used this carpet cleaning company and did fine using a Groupon. They were scheduled to come today Oct 27 between 12 noon - 1 PM. Did not arrive on time. Called Rod, owner and he said he was on the way. 4 PM s still did not show up. In the meantime to make it faster and easier for them to do the work and leave, I took all the furniture items out of the areas where the dirty spots are located. Now he did not show up and my condo looks a wreck, as well as I now have to find another carpet cleaning company to come over and do the work so that I can put my condo back together again. I DON'T RECOMMEND THIS CARPET CLEANING COMPANY. NOT TRUSTWORTHY. read more

The company did outstanding work!!! We have two small dogs and the carpet was previously soiled with dog urine and so much dirt that the water extracted from soiled carpet was dark brown. They treated with pet enzyme spray and the odor/smell came out, and the carpet looks so much better. Additionally they thoroughly cleaned two area rugs. We also asked for installation of new carpet padding we had bought separately and they were able to install with no problem (removing the old padding and replacing our carpet). They did a much better job than some of the other ,carpet cleaning competitors we've used before, and the prices are really reasonable. They seem genuinely concerned about pleasing their customers and will communicate what they assess to match expectations. We Would use again and refer friends and family. My husband and family were also very pleased. read more

I've used carpet cleaning services several times abs Unique by far has the best customer service. From the person scheduling the appointment to the guys that do the cleaning, everyone's customer service IS STELLAR! I called to see if they came to VA but ended up leaving a message. The young lady that scheduled the appointment was extremely nice & was able to get me an appointment within 2 days. #IMPRESSIVE The guys that came called when they were on their way & were super cool. They did a fantastic job of cleaning my carpet & I'll definitely be using them again! Not only because they are a BLACK OWNED AND OPERATED BUSINESS but because they have the best customer service & did a fantastic job! read more

Unique Carpet Cleaning Service - Clean as a whistle - Carpet Cleaning Near Me

DISHONEST vendor. I had a Groupon voucher which I forgot to use after he cleaned our carpets. I called him immediately, we talked and explained the situation. He said to send the information and voucher to hi. I did, but he ignored my calls , texts. etc Never responded. Too bad he looses customers due to his lack of integrity read more

Great service as usual. Tracy has come to clean our carpets the last (I don't know) 5-6 times and the place always looks great afterwards. They are able to finish up our place in great time as they are very efficient. Very good about confirming appointments and letting you know when they are in route. I have no reason to use any other company to have the carpets or couch cleaned, no matter where I move in the area. They have my business locked up. read more

I reached out to Unique Carpet Cleaning based on a recommendation but was very disappointed by the service. They were very difficult to reach (had to call multiple times/ leave multiple voicemails), they missed our appointment (they did come the next day) and we were not happy with the ultimate result. When I asked how much a second cleaning would be (due to poor results the first time), they quoted me the same price as the original cleaning. I will take my business somewhere else in the future. read more

Great Service. They were fast and efficient. My carpet looks brand new. They call to let you know they are on the way and estimated arrival. Very professional and upfront. read more

If your your looking for a professional carpet cleaning company. That will do what it takes make all efforts accommodate your needs. And are will to do it in Emergency situations. By far an incredible company. Try them out. I'm sure you'll be pleased. read more

I hired them to clean my carpets. The total was going to be $175. I was going to pay cash and had $240 in my nightstand in the bedroom. The bedroom was one of the rooms they cleaned. I go to get them money and it's gone. I had just put that money there right before they came so I know it was there. They STOLE it. We called the cops but they said there was nothing that could be done cause it is he say she say. The cleaning guy said the service was free and the packed up the car in 10 seconds and left. They didn't even try to negotiate payment which to me shows guilt. If you were innocent you would still look to get paid for the service. Their goal was to get me to pay, than a few days later realize I was missing money. They never planned for me to say that was the money I was going to pay them with. They made out with $40 (the service was $200). Hope it was worth it. read more

We had Unique Carpet Cleaning back again since we had such a great experience the first time around. We received the same amazing service, they were flexible, and were able to fit us in to get our carpets done prior to us hosting people. I still highly recommend this company to everyone for carpet cleaning. read more

I purchased the five rooms and a hallway cleaning on Groupon and I was definitely impressed. Rod and Tracy walked me through everything they were doing and why. They called beforehand to let me know they were on their way, which I appreciated. I have two cats who have stained the carpet pretty thoroughly, so I was anxious about how effective a cleaning may be. The carpets have never looked better and I'll definitely be hiring them again! read more

I found Unique Carpet Cleaning thru Groupon, it had the most positive reviews. And now I know why. The owner and his team came to clean my carpets. They called about an hour before the appointment to give me a heads up they were on their way, and they showed up on time. They were dressed professionally and had on safety gear for the CoronaVirus. I scheduled the top floor of my house and stairs to be cleaned, and once they arrived I asked if they could clean the carpet in my basement. Needless to say, the carpets through out my house looked like new and smelled incredible. They were top notch from beginning to end, I will definitely use them again and highly recommend them to family and friends. read more

Excellent service from beginning to end. Will definitely use their services again! My home looks like new!

They did a great job and very professional!!! Can out on Sunday, did an excellent job cleaning my carpets. Even socialized with my dogs. I will definitely use them again in the future. Denise read more

Provided great service, they were efficient and very friendly. They listened to my priorities and were able to work with me regarding the unique combination of spaces I needed done. There was a mechanical problem getting to me and they were good about letting me know and providing a good deal to make up for it which left me feeling like they respected my time despite the delay. They did not try to upsell me which I really appreciated, just offered reasonable solutions. I recommend them and will use them again. read more

I purchased a groupon from them based off the reviews. I realize now that the reviews are only from people that went through with the service, so it explains the high rating on that platform. Anyway, my couch was slightly larger than the 8 feet that the voucher stated (I knew this), but it came with a free hallway cleaning that I was going to trade. He stated it didn't, until I showed him on the app and my receipt. I even saw that others had received that service per the reviews, but he (the owner) didn't want to do it. This makes sense because I noticed that the reviews always stated that his employees did the extra service when they came out. He was very aloof about it all, and rushed to leave. Just said he needed to contact groupon to fix it. Completely unprofessional and the reviews are misleading. read more

Getting carpets cleaned is like going to the dentist. You know you need it, but you dread having it done. Devin called to confirm he was on his way and showed up exactly on time. He consulted with me on things he thought might not come clean such as spots that I had treated after my dog did her biz. I've had carpet cleaning services come in the past and start ticking off the extra charges. Not so with Unique Carpet. What you see on their website is what you get - and they offer exactly the Groupon price on their site. He was able to clean up the spots he warned me about and was quick, careful, and professional. Next time calling someone to clean my carpet will not be so scary. read more

AMAZING JOB! They were on time, kept me well informed (because i was not home) not to mention they got up every spot, stain that i thought would never come up and even the smell from my new pet! I would highly recommend them to anyone! read more

Unique Carpet Cleaning was great from the initial booking to the cleaning of our carpets. Tracy was efficient and did the work of two people by herself. She was knowable about the carpet and even recommended service for our hardwood floors. We will most certainly use Unique Carpet Cleaning Service in the future. Thank you Tracy!!! read more

Outstanding! Great price, customer service and result. I had lost hope in my carpet and was going to replace it but these guys made it look like new. 100% recommend. Look no further. read more

Rod bails me out every time I move. I'm still not sure how he gets the tough stains out but, he does. Additionally, he's super flexible and reliable. Thanks again Rod! read more

Nice people, good job. Arrived on time. Confirmed appointment ahead of time. Worked quickly and my carpet looks lovely.

Friendly but not thorough. Perhaps he was having a bad day. Carpets have been cleaned better before and for less money.

My cream colored carpet had been neglected for years. I was convinced it needed to be replaced, but that wasn't in the budget. I decided to just get it cleaned. Unquine Carpet Solutions breathed new life into my carpet saving me thousands! I won't be replacing my carpet any time soon thanks Unquine, I'm one happy customer! read more

Awesome Work, Great Customer Service! I called Unique Carpet Cleaning Services and got an estimate immediately. I wanted the work done ASAP and the friendly folks at Unique came in today on a Sunday and handled the job. My carpet looks great. I'll be calling you again. Thank you! read more

They confirmed their arrival a day prior and showed up on time. Lady and a gentlemen worked fast and very efficient. My carpet looks great and doesn't have any smell. The price was also nice! read more

I was extremely disappointed by their inability to keep their appointment time. My appointment was at 12noon and confirmed the evening before. At 12:10 I received a call saying they'd be 30 minutes late as they were stuck in traffic. Unfortunately an hour later there was still no cleaning crew. It is now 1:35 and no crew and I still haven't heard from anyone despite me calling every 20 minutes and leaving a voicemail every other time. UNACCEPTABLE!!!!!! read more

I called to schedule an appointment the first week of October, and the owner stated he did not have any available appointments until the first week of November, which I said was fine. Here it is the middle of November and no one ever showed up to clean my carpet or even called to reschedule. Completely unprofessional. I purchased a Groupon and will also be notifying Groupon. read more

These guys were great! They were timely and did a great job. I really like that their cleaning solvents are kid and pet friendly. Definitely giving them a call again! read more

Rod and Tracy were true professionals! I found them on Groupon and purchased a package and they did a walk through of the house and didn't try to sell me extra services (but I did ask for extra coverage for my cat areas) and they did an outstanding job and would totally recommend!! read more

Don't use them!! Completely unprofessional because they never showed up and I never received my money back from Groupon!

I was really impressed with the efficiency, professionalism, and kindness of this company. From booking the appointment to cleaning the carpets, Rod and Tracy really made me feel like they cared and wanted to help. They were flexible with my schedule and extremely kind and good-natured. I'm very grateful that I chose this company to clean my carpets! I highly recommend them! read more