This office is probably typical. You ask 10 people, you get 10 different answers. I spoke to an office manager named Debra Garcia concerning two abandoned vehicles . She filled out my paperwork personally. Four years later the Palmdale sheriffs Dept. arrested me on two counts of felony perjury. After I bailed out I contacted Investigator Garcia at the DMV Internal Affairs dept. in West Covina . Waste of time! At my trial Investigator Garcia sided with branch manager. I contacted Sacramento numerous times, they swore Debra Garcia would, "hang," for what she did. Yeah right! After my trial by stupid jurors and 6 months in Men's Central Jail, and $1,000.00 to a Handwriting expert, all Debra Garcia had to do was give me 2 "lien sale packets." Spoke to another DMV manager down below. She said Debra Garcia was forced into early retirement. Don't believe me? Ask anyone at Our DMV office about Debra Garcia and see what kind of response you get. read more

Who's ever idea it was to combine both offices into 1 needs to be fired. This building is completely under staffed!!! We stood in line for an hour and a half just to check - in. There's only 1 person working the window as if that's sufficient enough to serve the ENTIRE Antelope Valley! We spent another 90 minutes waiting for our number to be called! Because they only had 5 windows open. Utterly ridiculous. I know the DMV can do better than this.... read more

This place sucks. Arrived at 7:40am, and has this line outside. Ridiculous. I would rate 0 stars if i could. read more

DMV Lancaster Field Office - Departments of Motor Vehicles Near Me - Lancaster, California

The new dmv on W Ave L6 & 10th west is so nice. I was in and out with no appointment for drivers license name change and photo in 24 min. That may only be because no one knows where its at because they moved Monday and it's not updated on the internet anywhere except for on California dmv.org but still great new place read more

DMV Lancaster Field Office - Departments of Motor Vehicles Near Me - Lancaster, California

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This is my third time coming in to the DMV here in the new office is nice it's much larger than the other two smaller offices but there's still a lot of crowd but if you have an appointment can you come in at the right time you can be in and out quickly I had an appointment at one and I already finished in 20 minutes just have to wait a few more minutes to get my motorcycle finished and I'm good to go read more

DMV Lancaster Field Office - The dmvs new digs - Departments of Motor Vehicles Near Me - Lancaster, California

I went in today, it was a really busy day. Yes I waited for one hour in a half or even more. The wait didn't bother me that much, the employees were really nice with great customer service. My problem was when I went to the restroom. Five stalls and none of them had toilet paper or toilet seat covers, someone had a roll of napkins and we all had to share. That's some county jail stuff right there. Lol no joke. They should have someone clean it and stock it regularly. read more

THEIR APPOINTMENT SYSTEM SUCKS! Do not make an appointment!! I've been sitting here for 40 minutes ~ the regular line is moving faster!!!

When I took my driving test I had the pleasure of my driving instructor being the princess of Lancaster at less that's what her earrings said. While the princess of lancaster failed me. She laughed at me for being cautious while driving but then at the same time said I wasn't cautious enough when I turned down a one lane street and I didn't signal.... I was going down a one way street, so if anybody was behind me we're all going the same one way.... But anyways that's not why princess failed me, what failed me she said (remember she laughed at me for being cautious) was that I didn't look over my shoulder when turning lanes. I one hundred percent did. Cause I remember thinking to myself I better look over because I don't want to fail (I think it's hard for her to turn her big neck and maybe her huge earrings were blocking her view) But you can't really argue with them can you? Anyways, I think she is prejudice against Mexicans. I knew she was gonna fail me from the beginning and my mom thought the exact same thing, she said to me "The moment I saw the way she looked at you I knew she was gonna fail you." The 2nd time I took my driving test I got a white guy and it was overall fine but also kind of weird that he told me not to stop when making a right turn because I could cause an accident. What I thought was weird about that was that a person was walking in the crosswalk so I stopped until they crossed. I don't know if he saw them. I did passed but I'm very wary of these driving instructors. I mean have you seen the people that drive around Lancaster'? They're probably all of their friends and they just give who they like a license. read more

It is slightly an inconvenience for me to drive all the way to this building, since the Palmdale one closed. That one was closer to me, but regardless, I don't mind the drive if I have other errands I can do. Over all, the building is big, had decent parking and I like that the appointment and non appointment lines are not together. So it's easier to locate and line up to. I came here after 10am without an appointment and i knew what that meant. It took me about an hour and ten minutes, to get a ticket and another half hour or so, to get called. Again, I wasn't able to get an appointment so I settled to wait, even with the 'one f-bomb a second-talking teens behind me'.. My biggest advice if you're going to this DMV? MAKE AN APPOINTMENT! CALL or Go Online and make an appointment. It will save you time.. otherwise, be there right before it opens, or...take a book, or something else to read, while you wait, because...it REALLY IS like others mentioned. There really is a lack of staff, when they have 37 windows. The DMV dropped the ball here. I mean, at the same time, we don't know why that is, but hopefully in the future they actually fill in those windows with more employees. Seriously, they have this massive building with SO much potential, to be one of the fastest DMVs in L.A and yet, they still fail to provide fast service to all guests. All in all, next time i know i need an appointment, i will try to get one if available, and continue to go here.. because it's closer to my house that the other offices in the valleys nearby. read more

Can't believe I'm leaving a review for the DMV. I already have low expectations. I don't even expect great customer service. However, at the ABSOLUTE least I expect accurate information. I waited for over an hour just to be given the wrong info. Multiple people in line said the same. TERRIBLE read more

This place is just awful! Wish I could give it 0 stars we were misinformed and the employees didn't even know what to do Smh. We went all over the place to documents they never told us about. And the employees were rude when we asked them something they gave attitude. For sure never coming back ever again! read more

Came in to renew my driver's license and brought my stepdad along to renew his as well I liked the open feel and look of the place There's plenty of seats Noone had to stand due to lack of seating I was pleasantly surprised It wasn't as horrible as I was told or as bad as the reviews I read We moved right along didn't have to wait much Nothing like the Palmdale location now closed It was tiny and there was always people standing inside and outside due to lack of seats and space read more

This place is very clean and renewed. Just same old slow employees My number was 202, it's been 4 hours my number was called and got sent to sit right back down. I finally got seen a little while later after 250 was called.. All in all, looks like the city really invested money into the building. Staff just really needs to get on it read more

You got thousands of people in Palmdale and Lancaster but with this huge location you still can't keep up with the people. One person attends a huge line for appointments one person attends non appointments. Seems like a better idea to have more employees! I would think. It is a clean place and spacious but they need more employees and ones who work because I watched some of them are as slow as turtles. read more

I understand its the DMV so a wait is expected, but the attitude from the people who work here is uncalled for. None of us want to be here either. At least you're getting paid to be in this hell. Please don't speak to the general public as if we're stupid for not having all the necessary paperwork the first visit in. It isn't our job to know everything about this crap. Be patient with us, we all want to be out of your line just as badly as you want us gone!! read more

My worse experience at the dmv. Pls don't waste ur time at this facility.. the staff are very rude.. they need a customer service class

Nothing compared to the DMV's in the valley. This DMV is large and wait period is not long

I drove out today in the rain and was a bit apprehensive about the experience I may have. I had an awesome experience. It's a beautiful large location and I was in and out in an hour. Friendly customer service and I will receive my new real ID in a couple of weeks. I highly recommend a weekend visit to this DMV location!! read more

Going during the week it's not that busy on and out in less than an hour...... map much better than La offices

It's not bad enough the line is around the building every day, but people smoke in line. Is this even legal? Can you put up no smoking signs or something? Maybe get someone to walk around and check? God knows regular people can't say anything to anyone anymore without getting on the news. Once you get in everyone is nice and everything goes really well. read more

I was really disappointed. I came at a time with only 3 people so I thought I would be able to get my license and registration. I literally had to show my official documents, passport, my address three pieces of mail, and the title to 5 different people and did not get one single thing done toward getting either of those things accomplished. This is after spending an hour there and hour online beforehand to enter all my information twice because again they are so incredibly inefficient now. I have to go another day and time just because one single document was missing. They have no record I've been there already. read more

These people are terrible. Every time I go to get things done they tell me something different. I have now gone to this office 3 times to get my name changed to my married name on my license. Every single time they tell me I need something different. And they're always incredibly rude. I don't mind waiting if the employees are at least polite, but they're awful. read more

I'm going to melt in here. It's so packed and there are a ton of crazies. Be careful!

Debbie at the Start window was surprisingly, and exceptionally courteous and helpful. After she helped me, I noticed how patient and kind she was to a very old couple, often repeating the same instructions, but with patience and kindness- thank you for that . Netty was helpful, efficient and courteous during my registration process- thank you Netty! read more

I went to the DMV Lancaster office today to apply for my real ID. All the staff were great, most especially Blain and Jose. The best customer service I've ever experienced at a DMV office. Blain helped me with the processing and even went above and beyond by taking my picture too after he did everything. I was there for just about 40 minutes total and that's without the appointment. And yes, they are open on Saturdays. I showed up about 7:48am, the staff were already outside checking on each one of us outside waiting in line what everyone was there for. Very organized and very friendly staff. It's best if you fill out the form online and bring all the necessary documents. It will tell you there what you need to bring on the website before showing up. Thank You! Genevette read more

I was in and out NO APPOINTMENT! PERFECT! Plus the people were so nice...they made a hard situation simple! My new go to

Terrible dmv slow non responsive as all California dmvs are . They said bigger is better well that's not the case here

My former review was for the old Lancaster DMV office. This one has much more pleasant and efficient workers and honestly my first time going was much shorter than any other DMV experience I've ever had. read more

The fact I know people that work here make it easy for me and I don't get the bad attitudes many have complained of the DMV's here in the AV But other than that I try avoiding coming here but if your looking to pass the driving test, this is the one to come because Palmdale seems to have fun failing people read more

Just renewed my license and it was a great experience. Everyone of the employees I interacted with were very nice and friendly. I had a scheduled appointment. I was in and out within 40 minutes. I loved the space. It was definitely way more comfortable then being in those little offices shoulder to shoulder. read more

Computers shut down and the workers have bad attitude and no customer service. This place needs some new employees that like to help and don't to there frustration out on us. read more

Went here strategically Just before Christmas and had almost no wait. The people were friendly. With the DMV you get what you give, nice for nice, rude for rude. I originally thought the big combo office was a terrible idea but it's just a little better than what we had before. Missing star because it's still not all that clear what paperwork you need to fill out when you walk in the door. read more

Follow-up: My new Real Id / DL arrived in the mail today--a 7 day turn around! What else can I say?

How in god earth would they think this would possibly go faster ? This place is horrible yes it look nice but if you don't have a appointment forget about walking out of this place any time soon so many darn windows for what ? Only having 10 of them open who ever had the idea of combining Lancaster and Palmdale dmv is a idiot !!!! read more

Never in my life did I ever expect to be writing a positive review for the DMV however this location surpassed all of my expectations! received excellent customer from every single employee in the building. My original appointment was cancelled due to COVID 19 and I hated the idea of going all the way to Lancaster but I'm sure glad I did! I was in and out within 45 min even with the limited amount of people they were allowing into the building. The entire process was easy and painless. read more

Came to renew my license and was in and out in 30 minutes without an appointment. The new setup is very fast and well staffed. Completely the opposite of the typical DMV experience we have come to expect. read more

Last Tuesday, my husband, son and I had appointments at the DMV for new Driver's Licenses, Real ID's, and our handicapped placket for our Down Syndrome son. Connie at the desk was very kind, and thoughtful to us she helped to steer us to the right seats and took time to instruct us on the procedures. All the security personnel were kind and helpful too. The man at the desk doing all the work was very efficient and thoughtful to my son. My only complaint was that my husband was not able to get his real Id because they wouldn't accept his original SS card. He never carries the wallet one so we brought the packet that he originally got from our files 60 some years ago. Now we would have to go to the SS office and get a replacement. But we still want it known that everyone treated us with respect and made it as comfortable as possible. Thank you. Mary E Riffert, Palmdale read more

Been waiting 4 hours the process is taking a long time. For everyone. Idk if they are having problems with their system but man they need to fix it.. read more

I never post reviews, but this experience was simply abhorrent. I walk in excited to take my driving test and get my license. I head straight to the driving test line and wait for my turn. The man in front asked if he had to pull his car around and the woman checking people in said "yes." I was already planning on asking where to park my vehicle since I was a little confused. However, when I asked the woman, she gave me a lecture on how I "shouldn't be listening to other people because I don't understand the situation." I explained that I just was confused about how the system worked, but she claimed I was "yelling at her and to not argue." I tried to calm her down by saying I was sorry and that I was just a loud person, but didn't mean any offense. She yelled that if I was going to "choose to talk to her that way that she'd get another person to check me in." I explained that I just wanted to get this over with and that I was really nervous about my test. She refused to speak to me from that moment on. She made the entire process so much more lengthy just to upset me and when I passed the test she refused to help me when I was next in line and started helping people from the back of the line. She passed me on to someone else, which thankfully was a very kind man. However, it made my (meant to be exciting) experience awful and stressful. Please DMV of Lancaster, do better with hiring people. No one should be allowed to try to start an argument when their job is to help people. read more

The DMV will always be busy! But this newer location is cleaner, bigger and the employees seem to be nicer due to the location change. It's always best to make an appointment! read more