Had 5 windows installed in our south philly row home this fall. Great experience from start to…read morefinish. Nice people on the phone and they scheduled a person to come out and do an estimate very quickly. Paul was nice, patient with all my questions but during and after the appointment via email. He got me the estimate quickly and then came back out again to do exact measurements for the final estimate. Again, just very helpful throughout the process. Waiting for the windows took a while so I think we did end up waiting like 2-3 months between that visit and getting them installed which was the only negative of our experience. Installation team was fantastic. I think there were 3-4 people there. Ed was in charge. Just nice guys, we felt comfortable having them in the house. Cleaned up very well. Everything looks great and very professionally installed. Kept us updated with some random things they found (rotting wood) when reframing the windows. Again answered questions anytime we had them. On time both coming and leaving. Cost seems reasonable for what we got and from speaking with friends but I'm no window expert. Planning on having them come back out next year to finish the rest of the windows. Good experience overall.

Emerald Windows has done it again -- another round of high-fives to both Louie & Ameon! I knew a…read morewindows update to my home would be beneficial, but I underestimated the overall impact. It feels like a major home renovation. And in a lot of ways, it was -- the last three windows that Louie and Ameon expertly replaced for me turned out to be fully rotted around the frames, unbeknownst to me. As with the previous job, they handled everything with extreme care and attention to detail. The house was again spotless when they left. I felt like I was in great hands throughout. Cannot recommend Emerald more highly, but especially these two experts on their team!

Junior and Cody replaced our aged sliding door in our walkout basement to our garden today. They…read morecompleted the job in a few hours leaving the work area spotless. They were both professional, courteous and answered all my questions. Junior even found that the original sliding door (that was installed by the original builder years ago) was set too low to the ground which is why it was always getting wet over the years resulting in warping and rusting along the bottom. He fixed the issue on the spot raising the level of the new sliding door. My wife and I couldn't be happier with the work. This is a family owned and run business who take pride in their work. It was a pleasure dealing with every member of the family from the beginning to the end. I would highly recommend them to anyone who needs door or window installations.

They were randomly closed when I stopped by the showroom the first time, but the second time, I was…read moreable to order. Very limited selection. One door option and one handle type. The process from order to installation was 7 weeks. I absolutely love my new door! It's beautiful & seems to be sturdy. The installation looks neat and professional.

Repairman was prompt and got right to work resolving my issue (tub drain and ceiling repair).Happy…read morewith the work done and pricing was fair.

These guys helped me out. It was a great value for the job, they worked with me - the young man who…read morecame to install our drop ceiling was kind and professional. I would rate the workmanship highly, there were small flaws but in his defense it was a difficult work area with an air conditioning unit above. Dollar for dollar to what they did, I doubt I could find anyone else that would have done a better job for less money. Would absolutely use again, highly reccomend.

Knowledgeable deck company, nice guys, very good communication and follow through when working in…read moredifficult weather conditions etc. we would definitely use them again to refinish our deck.

First time using this company. Phone calls were returned very promptly. Working with Robert was…read morepleasant; he explained the process in depth and was able to show me multiple photos of projects he completed in the past. Our biggest obstacle was the weather. It was difficult for him to find enough dry days in a row to complete the staining of our deck. His crew arrived on time and were very polite and pleasant. Two workers arrived at 1:30 pm and began prepping the deck (it had been pressure washed a couple weeks prior); more workers (2 or 3) arrived about 45 minutes later. By 4:30 pm they were done...which is where my concern came in. We have a pretty big deck, with a lattice covered arbor, and I am not convinced they applied two coats (as promised) in such a short time. When they arrived, I questioned the information Robert had given me saying that both coats would be applied in the same day, with minimal drying time in between coats. The worker confirmed this, saying the product was a "wet coat" product. When I checked the information on the back of the can they left for touch ups, the directions indicated you could re-coat in two hours. The size of our deck, combined with the minimal amount of time the workers were on site, makes me doubt that the entire deck received two coats, as contracted. I did contact them to discuss and was told that yes, they did do two coats on the whole deck. I was told that their experience allows them to complete a project of this size in such a limited amount of time. The finished product looks good, however there are some areas that are shinier than others. Also, the deck overall has a sticky feel when you walk on it. I was told this should go away in a few weeks to months, but to contact them for resolution if it does not. My overall experience allows me to recommend this company. I would, however, watch the workers carefully to make sure the project is completed as contracted.

There are 5 star reviews that exist because everything went right. And then there are 5 star…read morereviews because something went wrong, and the company MADE it right. This is the latter of those two scenarios. Home Hero came to install curtains, a TV and a few rods and the first person they sent out wasn't quite able to finish the job due to the fact that we lived in a high rise and the studs were actually made from impenetrable steel (Who knew!). We had a few smaller issues with the work as well. None of it irreparable but we were left dissatisfied enough to let Home Hero know. They IMMEDIATELY reached out to us and asked how they could make it right and went through great effort to do just that. They sent a second person back out and finished the job. I was incredibly impressed with Pete (The owner, I gather) and his team's unquestioning devotion to making sure our work was finished and to our standards. Things go wrong on jobs. It just happens. And that's going to happen with ANYONE who comes into your home in a handyman type capacity. But after working with Home Hero's, it should be appreciated that not every contractor will go the extra mile to make sure you are happy with the work, and go back in and correct it if you're not. Thanks again to the two handymen at HH as well as Pete and Lea back at the office.

More like the Home Nightmare. I hired them to re-caulk two showers and repair one kitchen cabinet…read moredrawer. They asked me not to use the showers 48 hours in advance, so I did. On the day of the appointment, I waited around until 5pm, when I called to confirm they were still coming. They didn't answer, but called me back about 30 min later to say that there was a mix-up and that they weren't coming. To their credit, they did come the next day, but the technician was very confused about what to caulk in my showers. We watched a youtube video together, then he caulked the showers. I was very nervous at this point, but trusted him. Of course, after waiting 24 more hours to use the showers (and now almost a week of showering at the gym), I find that the shower leaks!!! I contacted the company and they promised to look at it when the drawer technician comes out. Well, that appointment got rescheduled 2 times. I was getting pretty fed up and asked them to commit to a time. That's when Pete, the manager, tells me via email that they cannot ensure that a shower won't leak after they caulk it. At this point, I had no confidence in this company and asked for a refund for the one shower and to cancel the drawer repair. They refunded me $75 out $200 wished me luck disputing the remainder with my credit card company. A total waste of my time and honestly the worst customer service I've experienced in Philly (and that's saying a lot!).

We had a tough job that needed to be completed in a short time frame and James had a reasonable…read morequote. He was easy to reach throughout the project and was patient, flexible and accommodating when smaller fine-tuning points had to be addressed. I have more work to be done and will definitely contact James!

James and crew did a great job. Very good communication and workmanship. Took their time and did…read morethings the right way.