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Docs Water

5.0 (5 reviews)
Closed 8:00 am - 6:00 pm

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Sparkletts Water

Sparkletts Water

1.2
(278 reviews)

Purchased this package thru Costco.com years ago. I was renting the dispenser, then after a year,…read moreI purchased it. Then it started leaking, so I complained, they sent a replacement, albeit a newer model, and for 2 months, no rental fee. Then Primo bought them out and now they have no record of me purchasing it, so they started charging me for the rental again. I complained severely enough that they stopped charging rental fee "out of courtesy". I said fine, then after 1 month, they started charging me the rental fee again. Their left arm doesn't know what their right arm is doing. Worst customer service ever. At one point, I asked them to deliver 6 bottles a month to avoid the $14 or so delivery charge, wherein I was getting 3 bottles twice a month. That lasted for one month, then back to twice a month. The company owes me $hundreds, but WTH! I just told them to pick up their dispenser unit now or I will put it on the porch.

I had been a customer of Sierra Springs for years before the company (like pretty much every other…read morewater brand) was bought out by Primo. Before this buyout, I was very happy with my service. My delivery driver used to do a one-for-one exchange. In other words, if I had two empties, he would leave two full bottles, even though my plan officially called for four bottles on hand. To me, this is just common sense. When Primo took over, my water brand changed to Sparkletts, but my four-bottle "on-hand" agreement remained in effect. The problem is that if we have only consumed two of those four bottles, leaving two empties when delivery arrives, they still leave four new bottles. As a result, I now have six bottles on hand. On this last delivery date, I left a note on one of the empty bottles, but the driver ignored it and left four anyway. There have been other times when they were late on delivery, so we didn't have any water on hand. Then came the bill. We were charged for a case of 1-liter bottles that we didn't even order. When I called to see if we could arrange a one-for-one delivery plan, I found out that Primo outsources its customer service. You are usually talking to someone in India, and one time I'm pretty sure the service representative was in Somalia. It is almost impossible to convey your needs and communicate effectively with them. Long story short, they are not willing to adjust the plan to just replace the empty bottles. Like I said, almost every brand now is owned by Primo--same water, different bottles. I'm going to take a look at Culligan instead.

ReadyRefresh

ReadyRefresh

1.2
(211 reviews)

8/17/21 9:00am 25 minute wait to talk to someone, unacceptable!!!!! They bought Palomar Water,…read moreraised prices and now I'm stuck dealing with a 25 minute wait to talk to someone as their automated service had me going in circles, only to be told once more that it will be a 25 minute wait. Bit of advice: when buying other water companies, which obviously increases customer base, HIRE ENOUGH STAFF TO COVER YOUR INCREASED CUSTOMER BASE. I'm shopping for better company with better customer service. Called back @ 9:30 and it's now 9:56am and still holding!!!!! 40 minutes now on hold!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Wish I could give a 0 star…read more I missed one of the payments without noticing and they sent my account to collections without giving me a call. I called and paid what I owed for the missed payment and to return the water machine as it didn't sit well with me what they did. They were supposed to come on April 21st. I stayed home all day and nobody came. I called and they said they'll come on April 24th. Again stayed home all day and they didn't come. Called again said they had an issue with the delivery company or wtv and they'll come on the 28th. They were supposed to come today the 28th and they sent a text that my stuff was "delivered". And I hear a truck leave outside. Nobody came to my door, nobody called me when I specifically put in the instructions to call me. The truck was there for a whole 30 secs I wasn't even able to get outside before they left. I called them and said they'll have to pick it up by the end of the day or I'll put their water machine in the trash. I'm done staying home doing nothing and waiting for that unreliable company. ON TOP OF THAT when I first got my water machine the tray didn't even go with the machine I have but I brushed it off as it was only 2$ a month so I've been using it without the tray. Stay far away from this company they're absolute garbage.

Culligan Water of San Diego

Culligan Water of San Diego

2.3
(345 reviews)

I had previously used Culligan for water delivery back in 2022 and unfortunately had a frustrating…read moreexperience with customer service at the time, so I was a bit hesitant to try them again. However, I'm very glad I did. The reason for my five-star review really comes down to one person: my delivery driver, Myles. He has completely transformed the experience and made it better than I ever expected. The level of service he provides is exceptional. Myles is incredibly proactive and thoughtful. He personally texts to check in and see how many bottles we need, keeps me updated on his delivery days, and consistently goes above and beyond to make sure everything runs smoothly. It genuinely feels like a friend stopping by to deliver water rather than just another delivery service. Great customer service like this is rare, and Myles deserves a lot of credit for it. Because of him, I'm happy to continue using Culligan. Five stars all day for Myles and Culligan.

I've been a customer for 4 years, but the last two years have been a nightmare. They changed the…read moredriver in my area, and it honestly feels like the driver does not want to do his job. They constantly fail to deliver the water on the scheduled day. When I call customer service, they only send messages instead of actually making sure they contact the driver, who is probably just on his phone. Customer service, especially Leo, was very rude, unprofessional, and not helpful at all when trying to resolve the issue and make sure we received our product. I do not recommend Culligan's service at all. They do not improve, and they clearly do not care even when customers say they are going to cancel the service. Very bad experience.

Docs Water - waterdelivery - Updated July 2026

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