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    Docs Water

    5.0 (5 reviews)
    Closed • 8:00 am - 6:00 pm

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    Sparkletts Water - Water from refurbished cooler

    Sparkletts Water

    (279 reviews)

    Serra Mesa

    I've been a loyal customer of Sparkletts for 12 years and have always been happy with the quality…read moreof their water. David, the delivery person, is fantastic--friendly, reliable, and always goes above and beyond by bringing the bottles inside. However, the frustration with their water coolers has pushed me to the brink. I'm now on my third water cooler, which I've been renting for years. Honestly, with the ongoing rental charges, I probably could've bought several coolers by now. Recently, I requested a replacement for my malfunctioning cooler, only to have yet another refurbished unit delivered. And as usual, it was in poor condition. White particles came out of the water, and I had to waste almost a gallon of water just to flush the system. When I reached out to request a brand new cooler, I was told none were in stock and they only had refurbished coolers. This has been a recurring issue, and I've had enough. While their water is great, their rental coolers are absolutely subpar, and their inability to resolve the issue is beyond frustrating. If you like Sparkletts water, fine--but I strongly recommend buying your own cooler elsewhere. Their rental coolers are simply not worth the hassle.

    I had been a customer of Sierra Springs for years before the company (like pretty much every other…read morewater brand) was bought out by Primo. Before this buyout, I was very happy with my service. My delivery driver used to do a one-for-one exchange. In other words, if I had two empties, he would leave two full bottles, even though my plan officially called for four bottles on hand. To me, this is just common sense. When Primo took over, my water brand changed to Sparkletts, but my four-bottle "on-hand" agreement remained in effect. The problem is that if we have only consumed two of those four bottles, leaving two empties when delivery arrives, they still leave four new bottles. As a result, I now have six bottles on hand. On this last delivery date, I left a note on one of the empty bottles, but the driver ignored it and left four anyway. There have been other times when they were late on delivery, so we didn't have any water on hand. Then came the bill. We were charged for a case of 1-liter bottles that we didn't even order. When I called to see if we could arrange a one-for-one delivery plan, I found out that Primo outsources its customer service. You are usually talking to someone in India, and one time I'm pretty sure the service representative was in Somalia. It is almost impossible to convey your needs and communicate effectively with them. Long story short, they are not willing to adjust the plan to just replace the empty bottles. Like I said, almost every brand now is owned by Primo--same water, different bottles. I'm going to take a look at Culligan instead.

    ReadyRefresh

    ReadyRefresh

    (212 reviews)

    Kearny Mesa

    8/17/21 9:00am 25 minute wait to talk to someone, unacceptable!!!!! They bought Palomar Water,…read moreraised prices and now I'm stuck dealing with a 25 minute wait to talk to someone as their automated service had me going in circles, only to be told once more that it will be a 25 minute wait. Bit of advice: when buying other water companies, which obviously increases customer base, HIRE ENOUGH STAFF TO COVER YOUR INCREASED CUSTOMER BASE. I'm shopping for better company with better customer service. Called back @ 9:30 and it's now 9:56am and still holding!!!!! 40 minutes now on hold!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Wish I could give a 0 star…read more I missed one of the payments without noticing and they sent my account to collections without giving me a call. I called and paid what I owed for the missed payment and to return the water machine as it didn't sit well with me what they did. They were supposed to come on April 21st. I stayed home all day and nobody came. I called and they said they'll come on April 24th. Again stayed home all day and they didn't come. Called again said they had an issue with the delivery company or wtv and they'll come on the 28th. They were supposed to come today the 28th and they sent a text that my stuff was "delivered". And I hear a truck leave outside. Nobody came to my door, nobody called me when I specifically put in the instructions to call me. The truck was there for a whole 30 secs I wasn't even able to get outside before they left. I called them and said they'll have to pick it up by the end of the day or I'll put their water machine in the trash. I'm done staying home doing nothing and waiting for that unreliable company. ON TOP OF THAT when I first got my water machine the tray didn't even go with the machine I have but I brushed it off as it was only 2$ a month so I've been using it without the tray. Stay far away from this company they're absolute garbage.

    Culligan Water of San Diego - White residue all over the side of the cup

    Culligan Water of San Diego

    (347 reviews)

    Mount Hope

    I have been using culligan water for some time now . And let me just say the office staff alll the…read moreway down to the delivery drivers are AMAZING. Customer service is like no other and my delivery driver Myles is AMAZING. He is so communicative , on time , very friendly shows up to work with a great attitude and he is extremely hard working , he goes above and beyond to communicate, no matter how many deliveries he has and is a great representation of culligan water . The team is great the water is even better ! If you are looking for a water delivery service team culligan is a company i recommend! 10/10 I'm so glad to be a paying customer for this team ! Thank you for all your hard work ! I will continue to recommend this company to everyone I know

    A portable soft water exchange system was installed. The technician also removed my Big Blue,…read morecarbon filter, and was about to drive off with it when I told him that I owned it and that it should not have been uninstalled. I was never called back to have it reinstalled. The tank that was installed did not produce soft water. After two weeks, someone came out to switch out the tanks and reinstall my carbon filter. The technician told me that the tank would not give me soft water, that I needed a salt system. I had called my sales person twice with no return call. I finally said that if I did not get soft water, I would switch to a different company. The sales person finally called me back. I feel he put in minimal effort to resolve my problem. He did not follow up with the two things that he said he would. If I had to do it all over again I would go with the company that I had previously used for years, with zero issues. Thankfully, I finally have soft water. And the company is supposed to credit me for the two weeks I was without.

    Docs Water - waterdelivery - Updated September 2026

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