I forgot my password to my MacBook and totally messed everything up. I took it to Wes and he had it…read morerepaired in an hour at a very good price. Very friendly and professional. I highly recommend Diedrich Tech Repair for your tech issues.

Reliable, affordable, pleasant. More importantly, Wes is an excellent analyst, not looking to break…read moreyour bank, honest. He has been helpful on phone problems, laptop, printers and general advice about computers. And helped me purchase an appropriate printer when mine was starting to chronically act up. Highly recommended. Glad he is in Galena.

While I back up online and offsite due to a complicated failure I was without a complete image of…read morenearly 6TB data back to 1992. Gillware and their team are true professionals. Did an online intake, received a phone call Christmas Eve morning to confirm everything. Great updates and proposal before providing a method of payment. By 30 Dec my replacement drive with 99.999% of the recovered data was in the way back to me. Do know if they needed clean rooms or the level of effort needed or the time required. Just know they took a inop drive and got the data off. Just like an lawyer, dentist, pilot or doctor sometimes you pay for experience and in my opinion it was worth for 30 years worth of files. While I hope to never need their services again, they are the only ones I would trust my digital footprint too. While not inexpensive you are paying for their knowledge and experience. If is was so simple and fast then you could do it yourself or maybe hire the "neighborhood geek" or you could pay the experts to professionally recover your important data. While my choice may not be the best for everyone glad I paid Gillware to do it. However, we will be installing a RAID 5 NAS as part of our new 3-2-1 back up plan.

Take it from a software engineer, you'll wanna read this review before you go with this company…read more You are about to invest hundreds or thousands of dollars in your repair, its worth your time to spend a few minutes reading this review. I have included email quotes from the company in my review too Summary: Gillware is very good at what they do, but they will take as much of your money as possible even if its an easy fix. I ended up paying them over $550 plus $28 shipping for a 20 minute fix, and I didn't get all the files I expected. The good: -They uploaded the recovered files to their website so I could preview the file NAMES (this does not mean you can open / download the files) before purchase, which was very valuable to me. It was nice seeing exactly what files were recovered before I put my money down -They are protective of your data once they recover it: once they ship your recovered data back to you on an external hard drive, they keep a backup on site in case it gets lost in the mail or if you need to access their backup -They are responsive and reasonable to deal with. The website is fast and easy to use The bad: The file previewer is misleading, to say the least: For me, it showed that there were 5155 photos recovered (.jpg, .png, etc.). I was very excited to hear that they recovered that many of my personal photos, but when I got the drive back, there were really only 900 personal photos that I took with my camera which were recovered. The rest of the 5155 quoted photos were SYSTEM RELATED PHOTOS. What this means is they are images that you don't care about, images that came with your software, operating system, or applications, icons, etc. I recommend you don't let the file previewer fool you, and realize that there are a TON of system generated files (which show up as images: .jpg, .png formats) which will be recovered. When I spent my money, I thought I was getting 5155 photos, or about $0.10 per photo which was worth it to me. When I found out that 4000+ of those photos were system generated, this was slightly annoying. The worst part of this is that Gillware did not warn me about this at all before taking my money. They should have cautioned me saying: "hey, even though it says 5155 photos were recovered, most of those are system generated photos / items that you probably don't care about". But they didn't and the website doesn't warn me of this trap either Once Gillware finished recovering my data, I asked them what was wrong with the drive. I was surprised to find out what a simple fix this was for them. All they had to do was move some of the harddrive heads and reinstall the firmware on the harddrive. Here is what they said: "During the evaluation the engineers have determined that the firmware on the drive (the brain on how the drive works) had died and we had essentially replaced/repaired the firmware to ensure that the drive knew was it was doing. From there we had also released the read/write heads that were stuck to ensure that we can read the data off of your drive successfully." "Some cases are easier for our engineers to complete the recovery during the evaluation process rather than sending it back into the lab for further work if the customer decides to proceed. Essentially we are taking a gamble that you will agree to move forward with purchasing your data by working on it ahead of time. This route saves us and customers on wait time." In english, this means that it took them less than 1 hour to recover my data, and the drive didn't even need professional LAB work to be repaired. They charged me $550 plus $28 shipping for the recovery operation. Meaning, I paid them $550 per hour, and they didn't even need to send the drive to the lab. That is RIDICULOUS! They don't need $550 / hour for non-lab work. And I honestly don't even think it took them 1 hour to fix my drive. Most likely 20 minutes, if that I know that $550 is cheap for data recovery, but if its only a 20 minute repair, you would think that they would provide a discount.

John was super friendly and fast. Fixed my phone right there in front of me for transparency…read morepurposes. Said it would take 15min and it only took 10 while he was also helping a customer over the phone. I plan on sending my wifes phone to him too. I recommend to call ahead as he sometimes makes out of office service calls. He also saved me about 65$ compared to the person in Waterloo. Thanks for the help John!

Don't believed these good reviews. Says it will take a week to finish. Takes over that time and…read moreit's a terrible fix when asked about it he gets pissy and screams like a monkey toy many better places to take your buisness

I had a virus on my computer and Nate was very knowledgeable and the service was extremely fast…read more They tuned up the OS and the computer is running so much faster now as well. I would highly recommend EZ Solutions for all you personal computer needs.

I had a very disappointing experience at EZ Solution, North Liberty, IA, North Liberty, IA…read more On 12/09/2025, I took my Laptop to the North Liberty office, for what should have been a simple fan replacement. Even though the issue was clearly explained, the employee insisted I pay a $100 diagnostic fee before they would even look at it. Later, I received a call saying the hard drive supposedly needed to be replaced instead, for nearly $300. When I went back to pick up the laptop, the same employee -- who kept his face mostly hidden under a hoodie -- seemed irritated that I asked to see the laptop powered on. The moment he turned it on, it made an even louder and more alarming noise than before. Since they couldn't fix the laptop, he offered to replace it with an used refurbished laptop. On my third visit, I simply asked whether the diagnostic fee could be applied toward the repair cost. At that point, the employee became hostile, raised his voice, threatened to call the police, called me names, and refused to complete the transaction until the owner arrived. I related this sad story to the company owner, paid requested amount, and left the place without any apology.

A pro and a con for KD Engineering…read more Pro: When my partner spilled coffee on my laptop and it died, they were able to retrieve everything from the hard drive, and were able to get the computer working again. The laptop lasted about 5 more months after the accident. They warned me that once liquid is inside the computer that it would eventually die, but I was surprised at how long it lasted before finally shuffling off its mortal coil. Con: The keyboard came back slightly warped from the drying process, and one of the keys was missing!

Owner has extensive experience with fixing liquid-damaged computers. Very fast, affordable, and…read moreefficient! I was unfortunate enough to spill sparkling raspberry juice on my laptop the other day. It went all over the keyboard, dripped down onto the table, and even seeped under my computer. I left my laptop upside-down and open (in a ^ shape) on a towel to drip the excess liquid for 3 days before calling K D Engineering. He suggested I should have brought it in sooner, but with his experience with all kinds of liquid spills he was confident he could still help. After bringing it in, he opened up the computer and cleaned away any dried juice with an alcohol cleanser, which solved 99% of my problems. For the last 1% he noticed a broken piece of plastic in my computer that was the cause of my other usb port not working for years! He had my computer back in working shape in a matter of a 2 days and I am very happy with the results! When discussing the price, they were more than reasonable. They also were careful to make sure I was comfortable with the quoted amount and I definitely felt I was given a fair price. The store may be small, but they saved my computer and I am incredibly grateful. My computer was returned to me in complete working order with no missing or broken pieces.

Benn has always done a great job fixing our computers. Good Service and good prices! Highly…read morerecommended"

From the owner: Windows PC help, repair, setup, upgrades. Virus and Malware…read moreremoval. Data recovery. Custom PC builds and assistance. Home and small business networking. Top-rated PC help in Iowa City (Google it!) Web design and setup. Senior and beginner friendly. By appointment only - please call Benn.

I had a problem with my computer which did not start anymore. I called Derick. He arrived within an…read morehour and in less than half a day helped me get my computer back up and running. My hard drive was damaged, he replaced it and then offered me a solution to recover my data. He then explained to me in detail how to back up my data in the future.

From the owner: Same day availability. Innovatech offer customers IT support…read moreranging from computer hardware and software assistance to IT network support and administration. We also support users for antivirus installation, virus removal and data backup and recovery. We support individuals and small businesses. We offer transparent upfront fair pricing and free diagnostics.