I came in to the dog groomers at. 9:30. I was scheduled for 9am but I thought it was a general…read moredrop off time because I could see dogs lined up for grooming: I was also called the last two times at 3pm when I dropped them off in the morning. So my guess is that they leave the dogs for a couples hours and take them when they are ready. It took me two months to get the appointment. It was my third appointment. I tip well it. Costs me close to 200 with both dogs including tip . Not to mention they don't like being Dropped off there. Jill the manager kicked me and my dogs out because we were late. When I complained Jill offered to call every dog groomer in town to complain about me so I would not be able to get into another dog groomer. What? I admit I was extremely upset because my dogs look terrible and need grooming at least every two months. It was very upsetting to me that I might have to wait another month for a dog groomer they cannot go without grooming. I showed late due to a misunderstanding. I live half the time in Chicago and I can say I have never been treated in this way. Typically 9 am would be a general drop off and they line up the dogs for the groomers. Which I understand. Jill did not even offer me another day . Snd said it's like a vet office you must show up on time. Yes agree with being on time for a vet because they don't line them up to be washed. I called the establishment back and asked to talk with the owner. Jill answered and said she was the owner. I cannot believe that she is the owner. She doubled down on her rudeness. She called insulting names. I cannot believe an owner of an establishment would act the way she did. Took the day off from work and got my dogs into Pawsatively. What a great group! My dogs look perfect that's to Pawatively at 1550'N Wells. If groomers aren't nice to the owners I can't what goes on with innocent dogs when the owners aren't around. Pictures of my dogs beautifully groomed below.

I cannot talk highly enough about Jill (owner) Courtney and Noelle. We have been going to Clean…read moreAs a Whisker ever since they opened their doors. They are very professional and pay attention to my dogs needs. They take you on time when your appointment is scheduled and are prompt In calling you as soon as they are done . With my 3 dogs and a standing 8 am appointment every 5 weeks they are usually done by 1030-11. I recommend booking in advance as they book quickly because their service is the best! Most importantly my dogs (and myself) are always happy to see Jill, Courtney and Noelle and vice versa. I know they are always in good hands and come out looking amazing and smell great.

Wow just moved to area had the same dog groomer for 9 years and my boy has never been returned to…read moreme in such beautiful condition! My dog has never been so clean smelling, soft feeling and shed less after returning to me after a grooming experience! nails perfect . Such a personalized treatment! I highly recommend K9-Kuts, you won't be disappointed!

Christine always takes such good care of our long-haired doxies!…read moreWe love how "puppy-like" they look after they're groomed. She's always kind and patient. The pups agree.

We've had training, used their daycare, and had grooming done at Woofbeach Cove in Glen Ellyn. We…read moreare very happy with all the services we've had and our pup really likes the people there.

They are always so polite and make time to clip my dogs nails! I just made an appointment for…read moregrooming

I've called many times, have left messages to try to book an appointment,they never answer or…read morereturn phone calls!

I can't recommend because they can't reply to phone calls. I can give them a day but 5 calls and 5…read moredays is silly. The Barking Lot on Gary and Geneva are no better. If you have enough clients and can't help anyone else then just say closed to new clients. No worries.

They always do a great job grooming my pup- and i love she doesn't have to sit in the back- when…read moreshe's done the crates are open and she can watch the other dogs and not be locked up in back.

Nougat looks so good! PurrFurred is fast and the always do an excellent job! Thank you guys for…read moremaking my boy look so handsome!

I took my dogs in to get groomed. The girl who took care of the grooming was named Samantha (Sam)…read more She did a wonderful job on both. They were both groomed, nails clipped and smelling good. I was really impressed because it's hard finding someone who's good. Thank you Sam! I'm looking forward to taking my dogs to you again.

Inconsistent Policies and Customer Service…read more I have been bringing both of my dogs to The Barking Lot for grooming for over a year. Unfortunately, my recent experiences have left me extremely disappointed. On one day, I brought in one of my dogs and was never asked to provide proof of his rabies vaccination, even though I had the documentation with me. The very next day, I brought in my other dog. He was approximately one month overdue for his rabies vaccine, and I had already scheduled his vaccination appointment for the following day. When I arrived, a different employee asked for his rabies tag and refused to accept him for grooming because I did not have it. What frustrates me most is the lack of consistency. If proof of vaccination is required, that policy should be applied equally to all customers and by all employees. Instead, one dog was accepted without any verification, while the other was turned away the next day. To make matters worse, when I later attempted to schedule another appointment online, my request was simply rejected without any explanation or communication. Beyond these issues, the front desk experience has often felt unwelcoming, with interactions coming across as passive-aggressive rather than customer-focused. I understand and respect the importance of vaccination requirements, but customers deserve consistent enforcement of policies, clear communication, and professional service. After over a year as a customer, this experience has been very disappointing.

Update 3: I filed a BBB complaint. The business responded with false claims that I harassed the…read moreowner on social media and LinkedIn and cited an employer I have never worked for. They are now threatening legal action. I stand by my posts and have not made any false statements. TO THE OWNERS RESPONSE. Don't be sad about my review--be disappointed in yourselves as business owners. Do better. Everything written in your response directly contradicts what I was told in person. You stated that multiple attempts were made to contact me regarding this incident. That is false. No one contacted me at any point. Management only became aware of the issue after I reached out. You also claim my dog was properly cleaned and reference video footage. If such footage exists, please share it--you have my email. His condition upon pickup clearly indicated otherwise, as I spent 45 minutes cleaning feces from his paws once we got home. There is also no reasonable way this could have been "missed." My dog was wearing a large winter jacket that required staff to handle and touch all four of his paws in order to put it on. Staff were taking an extended amount of time before bringing him out, and another employee stepped in to assist with getting him ready. Given that level of handling, it is not credible that feces covering his paws went unnoticed by anyone who was paying attention. Regarding the padding, two staff members explicitly stated it was part of his care due to concerns about him falling as a senior dog. That representation was a key factor in my decision to purchase the Pawdemics service. Lastly, I appreciate the advice suggesting veterinary boarding. However, that recommendation could have been communicated during intake, during follow-up calls, or after I paid for an evaluation. At no point was this raised as a concern. You had no issue accepting my dog despite him being partially blind, deaf, and showing signs of dementia--until after something went wrong. Your response continues to contradict what was communicated to me in person. Again, if you have additional information or footage, please provide it via email. I am absolutely disgusted with this facility and my experience here. I was convinced to place my dog, Tito, in their "Pawdemics" service after being told he would receive constant surveillance and that it would be best for him as a senior dog. I was also promised a padded room for his comfort and safety. None of this was true. The room they described to me is apparently under construction, and instead my dog was kept in a cage with no padding anywhere on site. When I picked him up today, his paws were filled with chunks of feces. I was told he had an accident and that staff had cleaned him up -- clearly, that did not happen. I spent 45 minutes cleaning him myself once we got home. I don't understand how something like this could be "missed." When I raised my concerns, the general manager repeatedly stated that they have other dogs and cannot watch him consistently. If that's the case, why am I paying extra for a service that was sold to me as individualized, specialized care tailored to my senior dog? The explanation directly contradicts how this service was marketed. I asked to speak with someone above the general manager and was told there is no one -- that the owner does not interact with clients. That response alone speaks volumes. This was a complete misrepresentation of services and a very upsetting experience for both me and my dog. I would strongly caution anyone considering this place, especially if you are trusting them with a senior or special-needs pet.

Within just a handful of times of using the daycare service at DePAW (after 4+ years using a…read moredifferent doggy day care, weekly, without incident), our dog got bit and injured by another dog while under the care of DePAW, a bite that tore her ear, damaged tissue and wound up requiring her to be sedated and given stitches. When they called us to tell us about the incident, DePAW told us that another dog had 'overcorrected' ours, when she tried to play with a dog that didn't want to play with her. A professional dog daycare service needs to have the experience and knowledge to separate dogs before this happens - most often bites happen with uncomfortable dogs, not aggressive ones. It's clear that the other dog was uncomfortable in the situation they had the dogs in, and our dog got the worst of it. We feel this was a preventable accident and likely a result of either staff not recognizing the energies of the dogs under their care, or them taking on more dogs than they can handle at one time. A dog who is uncomfortable enough to seriously bite and injure another dog should not be in the same room as a playful dog who wants to initiate play with others. Perhaps even more disappointing on a personal level was the conduct of DePAW in the aftermath, and how transactional and impersonal our interactions with them have felt. When calling us to tell us what happened they never apologized for our dog getting hurt there (I am sure this is a liability thing they are trained to do) and they did not follow up afterwards to see how our dog was doing. We only heard from them after we sent an email expressing disappointment a week later - we did hear an apology then, to their credit. I'm sure we've signed a waiver giving away all of our rights in terms of compensation and vet bills, so we didn't even try to ask DePAW for help with the hundreds of dollars of medical bills we have incurred due to this incident, but they didn't even waive the $35 daycare charge for the day she got hurt. I guess a dollar is a dollar. I don't think I've ever taken the time to write a negative Yelp review when we've had a bad experience, particularly with local businesses, but given this experience I don't feel like DePAW is necessarily a safe or caring place to leave your dog and so for that reason I feel that people should hear our experience. Again, we've taken both our dogs to a different doggy day care for 4+ years on a weekly basis and always felt they were safe and well taken care of by people who were attentive and cared for the wellbeing of our pups. That's not at all how I've felt interacting with DePAW - it feels very much like they care about your dollars, not your dogs. I can't speak to their other services, and I'm sure there are people working here who truly love dogs, but I'd strongly recommend you look elsewhere for safer, more caring and less transactional daycare options.

If I could give negative stars I would. This groomer should NOT be in business. She cut my furbaby…read moreall over her neck. She is an awful groomer. My furbaby should have had stitches from her wounds. I would NEVER RECOMMEND this groomer . We take all our pets to Pets mart. They are very loving, and caring when grooming our pets, unlike Edward scissor hands. She shouldn't even have a license to groom animals. ​

Have been going there for 15 years and have always been pleased. Would highly recommend to anyone…read morein need of a groomer.