I can't say enough wonderful things about the staff and doctors! My dog was going blind and Dr…read moreBridget did routine tests and then called and got an appointment for us that afternoon with an Ophthalmologist to continue testing her. She got me in there in an hour! I'm new to Illinois so didn't have a vet but thankful I chose Gateway Clinic!

Dr. Kurt Klepitsch and his staff at Gateway are the best! in life you meet real genuine people and…read morethey have a lasting effect on you. that is Dr K. he is so truly caring and so knowledgeable - we have worked with many veterinarian's over the years and there is no comparison. We are so lucky to have his amazing practice right here in St Charles. I had to put a beloved pet down today after a lengthy illness they managed amazingly and they came to my house to do it so he could go in his own environment with us surrounding him. Truly a blessing to have them and Dr K for our fur babies! Can't say enough about this amazing business

They cared for our little dog all her long life. All the vets are professional and kind. All the…read morevet techs have been very well trained kind, and helpful to us and our pet. The office staff have always been excellent. We feel that Everyone at Valley Animal Hospital cared about our pet and cared about us. We think they gave her the best care possible. And they always tried to make her comfortable.

So, we are traveling with our sweet pup, and of course she gets sick. For the better part of a…read moreweek the poor girl has stomach issues. I'm getting worried. 2,500 miles from home. We call a local vet referred to us by a family member who lives in the area. The young receptionist provides very little information other than take her to urgent care. Ugh. I decide to call our vet back home - Valley Animal Hospital. What a difference. The receptionist was extremely helpful and knowledgeable. She looked up our records, and suggested a probiotic to help settle our pups stomach. A few days later our pup was back to normal. Really appreciate our vets advice. Saved us a few hundred bucks and a day of running around. Most importantly it got our golden retriever back to health.

Had to take my fur ball to the emergency (St. Charles) at like 4:30 am on a Saturday, due to UTI…read morewhich she was already on meds for primary vet (Giller, which is already on there yelp) they kept her til 11:00 am drained her bladder. They TRIED, TRIED to put a catheter, so they ended poking hole in here bladder to drain. When I picked her up, her vaginal area was swollen so bad, she was in so much pain!!! Told me that she had stones and one was block! (Well how long were you trying to torture her) She already had an appointment on Monday for surgery. I brought her home, made her comfortable as possible. Sunday morning came, I had to bring her again (almost $1900.00 bucks) They kept her til 11:00 pm another ($640.00). Drugged her up to make it to Monday morning (that didn't last....3 hrs only) So got her to her appointment on Monday. They took xrays (perfectly clear shots) and blood work....she didn't have a stone blocked AT ALL, she had kidney and liver failure due to lung cancer!!!! Even thou St. Charles Vet took xrays (ONLY HALF HER BODY) and blood work they couldn't see an underlying issue! I had to put my baby down for all these miss diagnosis. She was tortured basically. The sad part is that they won't take accountabilty after numerous calls I have made to them, blaming everyone else. They just took the money and see ya later. Now St. Charles got the xrays and say she didn't have cancer! Yeah right I saw the xray. I will never bring another pet to St. Charles Vet or Giller Animal Hospital ever agian. VCA will be first recommended. The thing is I ain't no vet, I had to take their word and man was I wrong. I miss my dog. All they said was "sorry for your loss"

They sold the practice to some corporation and prices went way up. There are no emergency doctors…read morethere after midnight. We have to wait till regular office hours at 8 AM.

Dr Amy is wonderful. The staff is warm and friendly and knowledgeable. The environment is…read morespotless. I wouldn't dream of taking my pet to anyone else. Once again Dr Amy to the rescue. My poor baby had a bad reaction to something. Became weak, extremely irritable, loss of appetite, etc. I was able to get her in to see Dr Amy who recognized her symptoms and took care of her problems immediately. Within one day she is 100% back to normal thanks to Dr Amy. Minnie is once again her sweet lovable self!

I have a very temperamental dog, who suffers from new people anxiety and make aggression. The staff…read morewere extremely accommodating to my dogs needs. As well as, worked around my schedule to ensure my dog was seen.

This summer I had Dr. Cook repair the knees of my 84 lb dog, whose name is Sutton, after he tore…read morehis CCL on both sides. I think this was an excellent choice as my dog fully recovered and did so with this minimilly invasive procedure that left relatively small scars on his legs. He takes time to carefully explain the procedure and answer any concern you may have. He seemsed to me to be very sincere. I hghly recommnend.

We were recommended to see Dr. Cook at this location when our dog tore his CCL. Oliver received the…read moretightrope CCL repair and we are incredibly pleased with how well it went. The wait was kind of long originally to get in, but we said we were flexible, so when someone else canceled our consultation and surgery was moved up which was wonderful. The surgery was very expensive which was expected- and they were very helpful with me needing to use multiple forms of payment which was nice. I was very pleased with the follow-up care. Oliver had some trouble keeping a cone on and ended up needing a couple of stitches- and the office communicated regularly with us via text to help us get through. Oliver is now in the rehab stage and the surgery clearly went really well. I would highly recommend this location- they really care about the pets and provide all of the help you need to get your pet through.

All around great experience! As a guinea pig owner, my options for an exotic pet vet are somewhat…read morelimited. After me and my guinea pigs first experience here, I'm very happy that I gave this practice a try. They were able to fit us in within 3 days of calling. ALL staff were amazing. Dr. Benson was knowledgable and polite and I wish I got her name but the receptionist went above and beyond with her customer service. The atmosphere and people were just very welcoming and you can feel that they care. 10/10 would recommend.

I took my dog there the end of December 2025 and was very pleased. I have a special needs dog and…read morethey were excellent in their treatment of her. I love the concept of the husband and wife team as well.