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    State Van Rental

    3.7 (3 reviews)
    Open 8:00 am - 9:00 pm

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    7 years ago

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    Lynn M.

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    7 years ago

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    7 years ago

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    Lynn M.

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    Hertz - Car rental Malibu

    Hertz

    2.3(108 reviews)
    0.9 mi

    I don't know what the deal is at this branch of Hertz but on every occasion I've used them the…read morestaff behind a desk have been unhappy, unfriendly and more often than not, not competent to do what I requested. Today (9.15am on the 17th June 2026) was the latest in a series of unpleasant Customer Service interactions. I am unable to update my credit card details online. I am unable to contact anyone in Customer Service online. I'm a team member on front desk at this location refused to help me with updating my account, and I had to repeat the fact that I wasn't trying to return a car or hire a car because I can do neither of those things until the credit card details on my account are updated four times before the team member stopped asking me if I was trying to do either of those things. When the experience of a business location is so consistently poor, it usually either stems from failures in management, training, or corporate culture. I don't know what the problem is here but I strongly recommend you avoid using Hertz at this location if you can avoid it.

    Customer service did not communicate that they automatically sign you up for a plate pass service…read morewhich charges you $10 ea h time you pass thru any toll bridge. This is more than the toll itself. Customers beware! Do not rent from this company because they lack customer service in disclosing potential fees I was charged $80 in excess feess on top of the toll! Emailing the anger did not help. No response No help

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    Hertz
    Hertz - Small office on corner

    Small office on corner

    Hertz - Here is the photo Hertz provided. Notice you cannot see the pre-existing dent (compare this to my photo, next shot).

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    Here is the photo Hertz provided. Notice you cannot see the pre-existing dent (compare this to my photo, next shot).

    Dollar Car Rental

    Dollar Car Rental

    1.3(6 reviews)
    0.9 mi

    I had a decent experience renting from Dollar at DFW to go to Napa and back. It is a bet of a long…read moretrain ride from the airport to the rental car center. There was a long line at the main counter, but a worker asked if I had a reservation and sent me directly down to the car pick up area. There, at a small booth, I was rapidly assisted by a clerk who was extremely helpful and professional. She answered my questions about whether I needed to buy their toll paying option, and recommended I not. I rented a Chrysler 300c, which was a really nice car. I was a bit disappointed that I could not pick a car from several in the aisle (as with Alamo) but all turned out fine There was a short wait to return the car, but the process was easy. I'd rent from Dollar at SFO again.

    When returning the car, the white grouchy middle-aged man tried to charge me for having dog hair in…read morethe car. I asked them to show me the statement in the contract that says I need to pay for it. No where in the contract says I need to pay for this wear and tear. No one verbally told me that there is such a fee when I rented the car. The idiot says it's an obvious fee, that I should have told them I have a dog, and that they can't write everything in the contract. What kind of reasoning is that? I'm supposed to tell him that I will have a dog, stinky passengers, puking kid, tiger, orangutan, or anything that'll dirty the car with me. The guy rudely throws the receipt back to me on the counter and walks away after I told him that he was making me pay for the extra time to wait on the phone with his manager while not checking me out and after I refused to pay if they can't point to the words in the contract of such contractual obligation, not to mention that no one advised me of such fee when I signed the contract to rent. The one star is for another man that checked me in when I picked up the car and allowed me to be on my way quickly. I'm never coming here again. They're idiots.

    State Van Rental - carrental - Updated August 2026

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