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    Dollar Car Rental

    1.4 (269 reviews)

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    Rental interior was extremely clean. It was the exact same in the Kia k5 to be fair.
    Taneisha D.

    I received amazing service from start to finish from Laquantis. He greeted us with a smile. He went over the car choices for the rental selected. He gave the two customers before us the same time and attention but was still efficient. We had a slight hiccup after selecting the first vehicle and needed to swap it. The gate attendant and the staff that checks the car in ran into an issue. We went back to Laquantis and advised we needed something roomier and with powered seats instead of manual seats. Here's a FAQ the inside staff knows the year, make and model but to be fair they're not inside the vehicles that are on the lock. The fleet is maintained by the outdoor staff. You can easily go take a look and walk back in and get assistance. Thrifty and dollar are on level one with customer service. I appreciate him level setting our expectations. He also told us he can make "the ask". It allowed him to under promise and over deliver. I appreciate great customer service. Mrs & Mr Love.

    This shows the agreement I signed for at the price that I agreed at and the additional charges
    Jessica S.

    I would absolutely never ever ever use this beware of fraud if you want to be overcharged by random fees that were not in the original agreement, I was charging additional $531 over for having the car an additional two hours past the time when initially I called to extend my time, they said it didn't matter as long as I brought it within the day now I can't even dispute it through my bank. I can't get in contact with their dispute team. I did an email and try to do it through the website. Nobody contacts you back. Do not by any means go with this company you won't have the charges you expect if I could give them a 0 I would

    Aden G.

    Long line. Slow workers. Use if you have lifetime to waste. None or short lines at other rental counters.

    The line for Dollar car rental
    Nancy P.

    My flight was shorter than it's taken me to get my car. The line is absurdly long, you check in and then you have to wait to be called to get your car. It's loud and you can't hear the guys announcing names. They said it will be 45 minutes but it's been much longer with no end in site. Avoid at all costs.

    This is a photo of the rude attendant at Dollar car rental.
    Joelle G.

    I understand that they cannot control how long of a line they have to check-in but after waiting on the line for an hour the person behind the counter that was supposed to help us had the biggest attitude, lied and was just outright disrespectful (most likely because everyone is giving him a hard time). The car we reserved was not available. We were told to go sit and wait and he will come get us in 30/45 minutes unless we wanted to upgrade to a 7 passenger vehicle for $44 more dollars a day. I first declined but then decided to do it because I didn't want to wait. So he says we have a Nissan Murano and I said that isn't a 7 passenger vehicle - that's what we reserved so it should not be be $44 more per day. To which we had some back and forth banter of him saying I never said a 7 passenger vehicle blah, blah, blah. I was so aggravated and just wanted to get my vacation started so I said fine I'll take it but I am going to write a letter to Dollar rent a car and report you and asked for his name and ID number. He said No. I said can I speak with someone above you. He said No. So I took his picture and told him I will use his photo in order to report him. To which he said he is going to refuse to rent me a car and the proceeded to THROW my drivers license and credit card at me. I walked over to Alamo (next counter over) and got a the same class car for less. Bottom line Dollar rent a car is known for its long lines but I have never experienced such a rude worker in the service business. Maybe he needed a break, maybe he woke up today with a goal of trying to mess with people and cause them aggravation. I'll never know but I hope that his company she's him and addressed his behavior.

    Threatened by an employee at Dollar Car Rental
    Eun L.

    Do NOT rent from Dollar Car Rental. I Pre booked a compact SUV months in advance and when we arrived to pick up our car, we were told that the car was in the process of being cleaned. After waiting an hour, I went to the front desk to get an update. I was told that the car was still being cleaned and that it would take another 1-2 hours. However, when I questioned why the car wasn't already prepared, the employee replied, "do you want your car or not?" as if my right to rent a vehicle was based on my behavior. He threatened to cancel the contract because "it was not fully paid for." Frustrated by their customer service, or the lack thereof, I asked for the keys to the vehicle that I had already paid a deposit for. After the fourth time asking for the keys, the gentleman disrespectfully threw a pamphlet at me and threateningly approached me. I should have recognized the lack of professionalism when I first approached the front desk. The lady behind the counter was cutting her nails with a pair of scissors and the employee with the short temper playing on his phone. If I could, I would rate my experience here a 0/5, unfortunately I have to give them a generous rating of 1/5. Please save yourself the trouble and use another company.

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    3 years ago

    arrived and they did not have a car. Headed to wait in the rental facility until cars show up. Terrible service don't ever use.

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    Page 1 of 7

    Ask the Community - Dollar Car Rental

    How long is the shuttle ride from o'hare airport to pick up area?

    10 minutes

    View All 2 Questions

    Review Highlights - Dollar Car Rental

    “Went up to Dollar/Thrifty and drove out within 10 minutes or so.”

    Mentioned in 6 reviews

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.4(44 reviews)
    1.9 mi

    I went here and the gave me a great price. I just wanted a small one and they gave me a tiguan for…read morea price of a mini sedan. It was great. Mimi did a great service and went above and beyond.

    My confirmation number for my reservation was 1890871859…read more I had a reservation with Enterprise that promised me a car when I arrived to the Chicago location. I booked the reservation on the Enterprise website and it allowed me to make the reservation for 5:00pm. When I landed in Chicago with all of my luggage I took a taxi to the Enterprise location that was away from the airport location. The location was closed. What I don't understand how the company would allow me to make a reservation for a time that they knew very well that they were going to be closed for. So I was forced to rent a car with another company for the night for much more money due to super late notice. Then I drove back an hour to the location to return my current rental car and pick up the enterprise car that I had my reservation for. I returned my temporary rental car I had for the night and then proceeded with a taxi to the enterprise location just to find that they told me that they didn't have a car for me. I was left going with another rental company for a second time and having to wait 3 hours before I could get a car. I spent $875 for my rental car for 5 days all because Enterprise decided to not honor the reservation that they gave me. If there is one question I have it is WHY WOULD ENTERPRISE GIVE ME A RESERVATION WHEN THEY DONT RESERVE ANYTHING FOR ME?! I am all the way across the country from my home and stuck stranded in Chicago without any transportation because enterprise decided to LIE to me about giving me a reservation. Yes that is called LYING. If that isn't lying then IDK what is. My experience with Enterprise was horrendous. I wouldn't recommend using them to anyone. Stay away from this company. If Enterprise wants to contact me and make this situation right then I would have open ears to hear what they have to offer. Otherwise I will never use their company again and will not recommend anyone else does either.

    Photos
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Budget - Our rental, Mazda CX-50

    Budget

    1.5(181 reviews)
    0.7 mi

    Rented a midsized SUV from 6/2 through 6/24/26. The car (a Ford Escape) was clean, ran well and got…read moreover 37 mpg during our trip. Check in at the counter was OK, the woman manning it was covering 2 brands and was stressed out. The gentleman who we got the car from (pick up area) was great and did a fine job giving us a choice of the SUV's available. Leaving the lot was easy. Our return was also great. The gentleman who checked us out was quick and friendly. The amount charged was what I expected and the train ride to and from the terminals was very easy. Would recommend Budget

    Chicago had a ground stop, I advised Budget I would get my car around 7 pm from the previous 5 pm…read moreappointment. Budget over charged me $85. Even though I advised them. Chicagos fault. Then the fave me a car with NO fuel. Yep, no fuel. While on a country road I looked fine to see no fuel. Who rents you a car with No fuel. Luckily I had just passed a fuel station, turned around, got fuel. Now turning it back in with only a portion of my fuel used. They are getting it back full compared to how I rented it. Lulu from Budget advised if I get it empty bring it back empty. But that can't happen because I didn't use it much. This is the second issue I've had with Budget. They are the same company as AVIS . Same owners. So why ????

    Photos
    Budget - Very, very, very nice SUV.

    Very, very, very nice SUV.

    Budget - They have signs that guide you where to go to return your rental.

    They have signs that guide you where to go to return your rental.

    Budget - We enjoyed this rental... very nice CX-50.

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    We enjoyed this rental... very nice CX-50.

    Alamo Rent A Car

    Alamo Rent A Car

    3.5(332 reviews)
    0.0 mi

    Hands down the best rental car experience I've ever had at O'Hare. The Alamo team was phenomenal…read morefrom start to finish. Everything was quick, easy, and genuinely pleasant--which is not something I normally expect when renting a car at a busy airport. A huge shoutout to Tommy, Eric, Austin, and Cesar. Every one of them was friendly, professional, helpful, and went out of their way to make the experience seamless. Their customer service really stood out. These guys are the case study in customer service and professionalism. I've rented plenty of cars while traveling, and this Alamo location set a new standard. I'll absolutely be using them again the next time I'm flying through Chicago. Highly recommend!

    Overall great experience and always affordable! We were provided with a Hyundai Palisade with very…read morelow mileage. Since the Alamo counter was closed, we were redirected to the National counter where the staff was incredibly friendly. We were even given an additional discount as the rates were much better for the July 4th weekend, and we had booked our trip 1 or 2 months ago when the rates were high. That was a great way to start a trip. Overall the vehicle was great and fun to drive especially being new it had the assisted driving (ADAS) which made the long drive relaxing. There was a small windshield crack (under an quarter of an inch barely visible), and while their policy only requires reporting damage over two inches from prior experiences, I made them note it on the record before I took the vehicle from the lot just to be on the safe side. Returning the car was a breeze, just drove straight in, unloaded our bags and off to catch a plane

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    Alamo Rent A Car
    Alamo Rent A Car
    Alamo Rent A Car

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    Hertz Rent A Car - Again. Dirty floors no mats and dirty seats.

    Hertz Rent A Car

    2.2(587 reviews)
    0.0 mi

    Needed a car to rent for twelve days for my wife and me during our 10 day upper Midwest road trip…read more Decided to spurge a bit to get a nicer car, and surprisingly found the Hertz at O'Hare to have the best price for an airport rental of a luxury mid-size SUV (Volvo XC60 or comparable) at $572.32. I booked directly with them and there was no mention of additional charges collected at time of rental, just that it had to be prepaid and was non-refundable. We had the last Delta flight from LAX to ORD so my wife, her mom, and I got into Chicago around midnight. The Airport Transit System (train) will take you to all the terminals and multi-modal facility where all the rental car agencies are. Terminal 5 is the last stop before it, and the train cars were pretty full by the time it came to us, even this late. We had to abandon our luggage cart, and hand-wheel our luggage, finding space. I've been a member of the Hertz Gold program for a while, back to my corporate days, and knew to skip the rental counter and go directly to the garage to see my name in lights. It didn't matter since, the main rental counters were all closed this late at night, so everyone had to go to the garage. Sure enough, my name was listed, but instead of showing where I could pick up my car, it said to see the counter attendant. There was only one person there, and there was a line. Once it was my turn, it turned out the car wasn't ready for us. I think they don't want to have the XC60 for others to choose, so they had to get it 'from the back'. It didn't take very long to do that, and everyone was perfectly civil about it. However, they hadn't checked me out, so when we got to the gate to leave, we had to do the checkout process with the attendant (she was not happy since someone before hadn't their job). We went through a car scanner which recorded the outside condition of the car. As for the trip, I was really happy with the car. It had some of the most comfortable car seats I've ever used (fully adjustable for both upfront seats, with lumbar support) and the back seats were heated. The power moon roof was so large, though we couldn't use it much open since it was hot and sunny during our trip. It also surprisingly didn't have wireless Apple Play, so had to find a USB-C cable, and then it worked fine with Navigation and Spotify. It was a really good trip, and the SUV had a lot to do with that. Bringing the car back, once you got close to O'Hare, it was important to follow the signs for rental car return, vs following the directions on Google Maps. We passed through a similar car scanner when we entered the lot. We didn't have to wait for anyone to check us out, just leaving the keys on the dash. For once, we didn't forget anything in the car. We got an itemized bill by email in a couple of hours. We took the train back to Terminal 5. A couple of days later, we got another email saying that the car had been returned with no damage. However, they also charged the additional money as well, so I opened up an incident to explain the charge. We'll see where that goes. Stats: 10 states visited (IL, WI, IA, MO, KY, TN, AR, MS, OH, IN), missing two of the Mississippi River States (MN, LA). 7 gas stations visited on trip, $294.20 spent, 72 gallons used, 2,133 miles driven.

    Hertz, in general, is fine. The customer service at this specific location (Hertz), is total…read moregarbage. The guy at the counter inside the garage, was a total A-hole. Big Caucasian guy, about 250lbs, really short hair, tattoos all over both of his arms, totally visible flakes on his hair. No "hi," no "hello, I'll be with you in a minute," no "sorry for the wait," no nothing. If the guy was having a bad day, well, don't take it out on the customers. The rude dude clearly didn't want to be there, and wasn't willing to listen to anything the customers had to say/ask. It's sad to know that people from outside of Chicago arrives at O'Hare and this guy is one of the first people that they have interact with, because these people will think "wow, Chicagoans suck!"

    Photos
    Hertz Rent A Car - Huge dent.

    Huge dent.

    Hertz Rent A Car - Clean car returned

    Clean car returned

    Hertz Rent A Car

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    Sixt Rent A Car - SIXT

    Sixt Rent A Car

    1.7(270 reviews)
    0.0 mi

    Make sure you take a video of the whole entire car before you leave the lot with the FLASH ON. They…read moreWILL attempt to charge you for damages not caused by you. First car rental that makes renting a car a hassle. Protect yourself! The staff does not take customer concerns seriously, tries to blow you off in a friendly manner of course. Jan please message me directly. Your business profile does not provide a message option.

    1 star. Picked up a car at this location on Monday, Aug 17. Reservation was for 2:00 PM (flight…read morelanded 45 min late, flight info was on file). Didn't actually leave the lot with a working vehicle until 4:30 PM -- 2.5 hours later. The check-in agent, Liam, told us the car was only held for 1 hour and had already been given away -- I watched him hand our reserved vehicle (a GMC Acadia) to the customer in front of me. He said Sixt had "no obligation" to hold cars and that we should be thankful they didn't cancel outright. He also quoted $4.99/gal for the prepaid fuel option, claiming it was a discount off a local station price of $5.30/gal -- every gas station we actually passed was $4.30/gal or less. We were then sent to space C1 with no key there, waited 45+ min in a separate key line with only one staff member working, and after my 23-weeks-pregnant wife had already loaded our bags (with our 22-month-old in tow) into the C1 car, another customer told us it was theirs -- we had to unload/reload everything ourselves, no staff helped. The branch manager, Ernesto M., showed up near the end, raised his voice at me, took zero responsibility ("I just got here"), and said nothing could be done because I'd booked through a 3rd party. I also had trouble getting through to Sixt customer service during all this -- they told me the branch wasn't picking up their calls either. Also questioned why we needed my wife's marriage license/passport just to add her as a driver since her license doesn't share my last name -- not a documented requirement, just an added hassle. Avoid this location if you can. Nothing about this was handled professionally.

    Photos
    Sixt Rent A Car
    Sixt Rent A Car - SIXT Car Rental Chicago Airport

    SIXT Car Rental Chicago Airport

    Sixt Rent A Car - SIXT

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    SIXT

    Dollar Car Rental - carrental - Updated September 2026

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