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    Budget Car Rental

    1.6 (69 reviews)
    Open Open 24 hours

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    Hunter S.

    I made the mistake of not booking enterprise or National (my company's preferred vendor) ahead of time. So Budget was all that was available. Budget and Avis work in conjunction, though there are separate lines. I waited almost an hour to get to the counter to check in. I then waited 15-20 minutes to get my car. The employees were nice. It isn't their fault the lines were so long. When I book with enterprise, I never wait and go straight to a car. The car was pretty clean and had low miles, but I would never wait that long again.

    Glenn A.

    I was kind of disappointed with the rental here at O'Hare. It's one of the largest airports in the country and they had limited selection of vehicles to choose from. I wish it was like SeaTac airport where you can choose your vehicle. Since Chicago is full of toll roads (I didn't know at the time), you will be asked if you want to purchase a toll pass. If you are not sure if you need one, you can always pay your tolls on the Illinois tollway website https://www.illinoistollway.com/ after the fact using the license plate. It will take a week or so to post on the website.

    Expedia receipt versus my actual account charge. Almost $100 more than quoted!!!!!!!!

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    11 months ago

    Terrible customer service couldn't as much as change the driver and left us stranded at the airport for hours at night

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    4 years ago

    1 worker on Saturday and self checkin computers are all out of service. It's a major airport. Common Alamo!

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    8 years ago

    This is a fantastic option if you have 2 hours to spare waiting in line. Pure insanity. Avoid it at all costs.

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    Page 1 of 2

    Ask the Community - Budget Car Rental

    Review Highlights - Budget Car Rental

    I really wished the other Budget location's would follow Mike's proactive attitude as customer service is the key which sets itself apart from the rest of the competition.

    Mentioned in 3 reviews

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.4(44 reviews)
    1.5 mi

    I went here and the gave me a great price. I just wanted a small one and they gave me a tiguan for…read morea price of a mini sedan. It was great. Mimi did a great service and went above and beyond.

    My confirmation number for my reservation was 1890871859…read more I had a reservation with Enterprise that promised me a car when I arrived to the Chicago location. I booked the reservation on the Enterprise website and it allowed me to make the reservation for 5:00pm. When I landed in Chicago with all of my luggage I took a taxi to the Enterprise location that was away from the airport location. The location was closed. What I don't understand how the company would allow me to make a reservation for a time that they knew very well that they were going to be closed for. So I was forced to rent a car with another company for the night for much more money due to super late notice. Then I drove back an hour to the location to return my current rental car and pick up the enterprise car that I had my reservation for. I returned my temporary rental car I had for the night and then proceeded with a taxi to the enterprise location just to find that they told me that they didn't have a car for me. I was left going with another rental company for a second time and having to wait 3 hours before I could get a car. I spent $875 for my rental car for 5 days all because Enterprise decided to not honor the reservation that they gave me. If there is one question I have it is WHY WOULD ENTERPRISE GIVE ME A RESERVATION WHEN THEY DONT RESERVE ANYTHING FOR ME?! I am all the way across the country from my home and stuck stranded in Chicago without any transportation because enterprise decided to LIE to me about giving me a reservation. Yes that is called LYING. If that isn't lying then IDK what is. My experience with Enterprise was horrendous. I wouldn't recommend using them to anyone. Stay away from this company. If Enterprise wants to contact me and make this situation right then I would have open ears to hear what they have to offer. Otherwise I will never use their company again and will not recommend anyone else does either.

    Photos
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.1(284 reviews)
    1.3 mi

    Surprisingly great experience. I generally hate renting cars - why take the risk and deal with the…read morehassle when there's Uber/Lyft everywhere. But for this trip, I had some long drives that would have been cost prohibitive with rideshare, so I bit the bullet. I was most happy with the check-in process. I was able to do most of it online, so the pick-up at airport was fast and easy. Most importantly, they didn't try to scare me into buying unnecessary insurance or TollPass transponders. The rep showed me how to pay my tolls by plate online, and never mentioned any extras. Thank you! I had selected the premium car category, and I had the choice between an Audi S5, Alfa Romeo Giulia, and Hyundai Genesis. I picked the Audi and it was clean, well equipped , and in good condition. Apple CarPlay worked great, which basically covers everything these days - maps, radio, bluetooth calling, etc. Drop off was just as fast, and the rental car area is a short tram ride away from the Terminals. Overall easy peasy and price was competitive. I'd rent from them again, which I can't say about most of my car rental experiences.

    This billing issue started in December 2025. I rented from Enterprise at O'Hare Airport, paid in…read morefull, and received a receipt showing no balance due. Even so, I was later billed over $600, had to dispute it, and the charge was eventually refunded. After that, I was contacted again about the same balance, saw another charge appear, and even received a letter saying I needed to pay or risk being banned from renting with Enterprise. Escalations then told me they could not see the charge and said I should dispute it with my bank. Very stressful and disappointing experience.

    Photos
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Budget - Our rental, Mazda CX-50

    Budget

    1.5(178 reviews)
    0.7 mi

    Rented a midsized SUV from 6/2 through 6/24/26. The car (a Ford Escape) was clean, ran well and got…read moreover 37 mpg during our trip. Check in at the counter was OK, the woman manning it was covering 2 brands and was stressed out. The gentleman who we got the car from (pick up area) was great and did a fine job giving us a choice of the SUV's available. Leaving the lot was easy. Our return was also great. The gentleman who checked us out was quick and friendly. The amount charged was what I expected and the train ride to and from the terminals was very easy. Would recommend Budget

    I had a very disappointing experience with Budget at O'Hare Airport. The service was extremely…read moreunprofessional, and the lines were way too long. It used to be easier when Avis and Budget had a smoother setup, but now it feels like everything is pushed into one slow line with almost an hour wait. After waiting that long, they still did not have cars available, which made the situation even more frustrating. Customers should not have to wait that long just to be told there are no cars. The staff did not seem organized, and the whole process felt stressful and poorly managed. Budget at O'Hare really needs to improve their customer service, staffing, and car availability. This was not a good experience at all, and I would not recommend this location unless major changes are made.

    Photos
    Budget - Very, very, very nice SUV.

    Very, very, very nice SUV.

    Budget - They have signs that guide you where to go to return your rental.

    They have signs that guide you where to go to return your rental.

    Budget - We enjoyed this rental... very nice CX-50.

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    We enjoyed this rental... very nice CX-50.

    Budget Car Rental - carrental - Updated July 2026

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