Friendly and warm people. Got in and out quickly. Shuttle drivers were both very nice. I'd rent from them again. Positive experience.

Very understaffed and slow. Had to call the shuttle to pick up and waited a while. Once we got to the office, we waited about 30 minutes to be helped bc there was only one worker. They would not take my or my husbands license bc they wouldn't scan in their machine? As a reference, our cards were successfully scanned at TSA in the airport. Had to ride the shuttle back to the airport and booked very easily with a competitor with faster customer service and easily accessible to the terminal for drop off read more

Good customer service. Not as convenient as the car rentals located at the airport but the price made it worth the effort. We booked this only the night before so were slightly confused where to go since we didn't see Thrifty or Dollar at the terminal. We went back to information booth and the volunteer working there gave us a phone number to call. Would recommend read more

I would prefer not to give my name or contact information, as it may be connected to my rental, and I fear retaliation. I will share that I had the worst customer service experience that I have ever experienced at your location. I am not exaggerating, or blowing it out of proportion. We were treated extremely rudely by Erica who was on staff at the time, and by the location manager, who wasn't much better. It is a lie to say that you're located at the airport, and to say that you used to be, and that's why it states that, doesn't make it okay. It has been more than three years since you have been at the airport. Three years, and you cannot update the information?!? When told we would be charged because we weren't using a credit card, we were surprised, as it was not explained in anything, or we would have brought our credit card on the trip. If the concern is that we don't have coverage, should something happen, which is what we were told, it doesn't make sense why you would then call our car insurance providers to verify that rental cars are covered, or why you would do a soft credit check. The explanations were not clear and delivered in the rudest manner possible. I plan on contacting corporate Dollar Rental, as I cannot imagine that they would want to know their front desk staff and manager are so rude, unclear, and patronizing. I will not use this car rental company again, and I will discourage anyone to use a different company. I don't usually write negative reviews, nor do I contact higher ups. I recognize that people sometimes have bad days, but I refuse to accept the manner in which we were treated. read more

Worst rental experience ever at the Greenville airport Dollar. Slow service, car not cleaned yet at the time I was supposed to pick it up.

Every roving was great with rental. Would give 5 stars if they were located in the airport.

Couldn't have had a better experience. Friendly and courteous shuttle drivers and office staff; the airport lady by baggage claim helped us call Dollar to come pick us up which only took about 10 min.. Very Nice vehicle to drive. Quick check in and out. Thank you! read more

I was not happy when I returned vehicle I was not aware I was 2 hrs later than my pick up and agent charged me 51.67 Whick if I owe it it's fine but she did not tell me she was charging me bc if id known I would have just kept rental at 59.00 a day vs paying 51.67 for 2 hours . This is very poor customer service and when I brought it to her attention she did nothing to try and fix the issue only say she was wrong for charging me without my knowledge she was having a bad day. Well I get people have bad days but I wasted money based on someone else having a bad day. I am not sure if I will rent from them again. read more

This Dollar Car Rental was top notch. The people were so welcoming and they really went out of their way to make you feel special and important. I really felt that they gave 110%. read more

Good service. Was confused at first about location, so had to Google the phone # (I rented the car via CheapTickets). Turns out they send a shuttle after you call them up and advise of arrival. The shuttle came quick, the driver was nice. Unfortunately my vehicle of choice that I booked wasn't available, but they accommodates me with another suv that was a good fit. Return of the car was seamless and the shuttle drive back to GSP quick. read more

People waiting. One rep away from the counter -- busy washing windows on a car. He acted deeply hurt when told that the service was utterly unacceptable and I would take my business elsewhere. That the rep's behavior was rude and insulting is an understatement. It was mentioned to me by another employee that the location is franchise. That being the case, why does Dollar allow such franchisees? read more

i ordered a car on line and received my confiermation for a suv in greenville, sc. i was picked up at the airport and brought to the offisite facility. i went into the facility and greated the gentleman goodmorning and handed my confimation print out to the gentleman at the counter. the man proceeded to tell me that i dont have a reservation . i explained that the confirmation was on the paper i handed him. he responded by asking me if i was being a wise guy ? i responded saying no, but i confirmed the reservation previously, please look again. he siad he already had 6-7 people say the same thing and there was nothing in the computer for me. i asked him to please check the confirmation number , at that point i asked my wife who was with me if she had a pen, he said are you writing my name down and i said yes he responded by saying my name is russell johnson and i dont give a shit. i responded by saying you dont know what youring geeting yourself into he res[ponded by saying that he was going to be 76 years old in 3 weeks and that he had cancer and wasnt goint to give me any car and for my wife and i to get the helll out of the office now. he then said wait a minute he just found the reservation and apologized. but, he didnt have the suv i ordered but would give me another vehicle. the entire incident was surreal and no one should have to go through this ordeal. read more

As bad as it gets. I only wish I could give fewer than 1 star. So I booked two 12 passenger vans for our wedding day to get everyone around, received the confirmation emails, confirmation numbers, itinerary numbers, and the explicit instructions of paying at the counter, and no need to call to reconfirm, everything is confirmed. Fast forward 4 weeks to our wedding week when my fiance calls Dollar Rental to check about his temporary license. At which time the extremely rude and unprofessional staff stated that there are no cars reserved for us, and that there will not be 12 passenger vans available. We thought there was surely some mistake as we had all these confirmations of the booking. He stated that this was in fact NOT a reservation or a booking and that because they could not contact us via phone they did not have the vans because we did not pay a deposit, which is absolutely the opposite of all correspondence from Travelocity we received which instructed us that no pre-payment was necessary and that we should pay at the counter when we pick up the vehicles. At which time I stated this wasn't possible as I booked through Travelocity and they have my contact information on file. He then started to talk over me shouting about how there was a deposit due and no one could get ahold of us so they could not confirm it, I asked what the deposit was and that we could pay it if that is the issue. Then when I stated that that what he was saying about not having a phone number was completely untrue and that I had a confirmation and itinerary through Travelocity, he put me on hold for 10 minutes while he spoke with a manger. After this long hold he came back and said there was nothing they could do for us, that they were going to cancel the reservation and not charge us since there were no vans to rent. I stated that he should NOT cancel the reservation and that I wanted to speak with the manager, he said I could not speak with the manager and that I had to call back tomorrow to speak with them, I said no, if he is speaking with them about this right now I also wanted to talk to them because our wedding is days away and I need to get this straightened out. He then placed me on hold for 20 minutes before hanging up the phone. We then attempted to call Dollar Rental multiple times, each time they would either pick up the phone and hang up without answering, or when they would answer they would say "WHO IS THIS?" and hang up, OR when I would ask who I was speaking with they would hang up on me. We then tried speaking with Travelocity about the matter after reaching a total impasse with Dollar Rental. Things started out well with Brandon, he was kind, understanding, and shared our frustration. Dollar Rental proceeded to hang up on him whenever he called or place him on hold in a similar fashion. He contacted corporate Dollar Rental, who confirmed that we in fact have a confirmed rental with them, opposite of what they were telling him. He was unable to achieve any resolution with the car company and therefore escalated things to his manager, Jasmine. At which time Jasmine then contacted the rental company, the rental company then completely changed their story, stating they called us and tried to get us to confirm and pay the deposit, but that we would not or did not pick up the phone. They continued to completely lie to this new person helping us, so when she then came back on the line with me she started quoting to me exactly what dollar rental had been saying, that we had to pay a deposit and there was no confirmation, except now she was stating that dollar rental had cancelled the rental. We are now in a position where Travelocity is only offering us rentals for over 4x as much as our contracted amount was with Dollar Rental. If this isn't a scam or a good old fashioned bait and switch, well I don't know what is. read more

Great experience. Shuttle new and nice. All staff was nice and helpful. Very nice car. That are off site at the airport but the savings was well worth it. A plus experience read more

I rented a compact car in 2015 from this Dollar Rental Car in Greenville. The people behind the Dollar counter said they didn't have a compact car available so instead they gave me a nice red pickup truck. They walked me around the truck to inspect any previous damage. I pointed out a ding on the rear driver-side panel of truck and supposedly the employee made a note of it. A few days later I returned the truck and they accused me of the ding. I told them I pointed it out to the Dollar employee before I took the truck. Dollar said that the employee did not record the damage on the rental form. I told the person behind the desk it was there before I rented it. She said, so you are disputing the damage. I said yes. She had me sign a form saying I was disputing the damage. A few months later I received a bill from Dollar for $600. These people are liars. To this day (2019), the $600 dispute is still on my credit history. Shameful! I will never rent from Dollar Rental Car again. read more

DO NOT USE THEM. This location seems like a good idea because it's cheap and off the airport, but don't be fooled. The hassle is not at all worth your time. It took the shuttle driver 35 minutes to pick me up, even though I'd given them my flight number in the reservation, and called upon landing to warn them I was there. When I finally did arrive, I had ordered a "luxury" car and so that's where the real issue started. The gentleman behind the counter insisted that their policy was to call my credit card company and check that my name was on the account and card. He calls, and then expects you to give answers to security questions and last four of SSN to get into your account on the phone - That's not ok! They're my security questions for a reason, how do I know he's not trying to take the number and use the card later with all the security details?? When they finally did get in, they did not accept the corporations name on the account (even though it's on the card as well) as acceptable, it had to be my exact name. So, can't use corporate cards, even though the corporation and your name are printed on the card. Then, when I used my personal card, somehow the call and check the name policy wasn't an issue until I reminded him of it... and then we went through the same process of him trying to get me to give security answers. You're also not allowed to call the credit card company yourself and privately provide security answers because you could then "tell the card company want to say" to him. Ridiculous. Additionally, if you've picked the luxury car, you're not allowed to downgrade the reservation to use the corporate card. Overall, the initial experience was awful. Turning the car in was at least uneventful, so I'll give them one star for that. Overall, if you're picking a company at GSP, don't use dollar. Pay a little more and use one of the car companies at the airport. read more

I had a good experience- if your using debit card make sure your magnetic strip works- I had to find a bank that could make me a debit card because mine didn't work- they are not up on the latest technology. That being said- no complaints other than that- great experience read more

Friendly and prompt service. The type of car we requested was ready for us when we arrived. When we brought the car back, we waited less than five minutes for the shuttle to return to take us to the airport. read more

I would give a zero if I could. Tim the desk clerk lied and lied. Shuttle never arrived had to pay Uber to get there. Then wait in a line bc Tim was the only worker. Tim said the branch manager had covid and he didn't know his bosses number and they were out of cars (I had a reservation) and their scanner wasn't reading my license so they couldn't approve and the MEMO CAME TWO DAYS BEFORE. That if it didn't scan then they can't rent you a car. So I had to walk back thru the woods back to the airport. I will never ever go there again. However ENTERPRISE went above and beyond. Oh Thrifty also lies and says they are at the airport they are located away from the airport. Enterprise informed me that how shady that location is. Avoid Thrifty at all costs. Should be called thievery. read more

Worst experience ever. They will lie on your face. We rented a premium SUV and was given a Ford expedition. While picking up the vehicle I was told they won't be charging the additional driver. On return, not only did they charge us for additional driver they also told me that they even listined to tape. Also, it took 30min to pick up and 30min to return. Will never rent again from this location. read more

3/27/20 My experience with Dollar car rentals was less then desirable. My boss reserved a car in my name . I went to pick the car up and was asked for payment method and Identification. Which I gave to the clerk. He handed them back and said he could not rent me the car because they could not scan my license. My license was renewed less then a month ago. I paid extra to upgrade from my states normal license to a real Identification drivers license , knowing I had some upcoming business trips and did not want to have any problems flying. I informed the clerk this was unacceptable and asked to talk to the manager. Manager stuck to the policy, if they can not scan ID they will not rent a car but ,they would give me a ride to a competitor. I asked, since I was the only person there and probably was the only person all day possibly all week (second week of corona virus quarantine.) could they really afford to loose business? They drove me to a competitors to which I had no problems renting a car. read more

Staff was very helpful. Got in and out with no problem. Shuttle drivers friendly and efficient.

Caveat Emptor. Would give this place zero stars if possible. Worst customer service experience I think I've ever had at a car rental office. They didn't have my reserved car and gave me nothing but bad attitude and no good rental options. I planned, they didn't. Renting a car shouldn't be complicated with attitude, should it? read more

How can I describe top notch service? It is a such a rare thing these days. This company has achieved it and their staff is to be commended for it. From the shuttle driver who picked us up at Greenville Airport to the very friendly, courteous, and helpful gentlemen behind the counter my experience was first rate. Thank you, thank you, thank you. If you need to rent a car in Greenville, SC. THIS IS THE PLACE! read more

So I went to a state that I guess wasn't allowed didn't know that i was restricted to not go pass VA.it is in very small print which I found out later. I Payed 600 extra right away since I was charged every mile I drove from the time I left the place to the time I brought it back even though it says unlimited miles. Manager wasn't helpful I tried to work out a lesser charge but she wouldn't budge. Wouldn't return calls or get on phone. Anyway so I tried rented another car months later since it still was the best price and I was staying in there required area I find out the manager put on file not to rent to me again. I explained I rented car several times before no incident. When there was a honest mistake I paid 600 right away and now you telling me the manager refuses to rent to me after I made reservation and drove up here. The guy replied yes it out of my hands we have to go what she says and agreed she was at times difficult. So now I just use budget where there are no restriction where you can go and there price is not that much higher. I've rented from budget so far 3 times but I guess this manager don't need business read more

Always a great experience! Lowest prices and good vehicle selections in the Greenville area.

I hate even giving one star. Do yourself a huge favor. DO NOT book at the Dollar/Thrifty in the Greenville, SC airport. I reserved an SUV on Feb 16 for pickup on Feb 22. Got to the counter at 8pm and was denied the rental due to a scratch on the back of my driver's license - yes, a scratch. They refused my valid driver's license, my military ID and the shuttle driver's recognition of me (we have rented there several times when visiting family). I looked at the driver's license requirements on their website and a valid license, a military ID, a temporary license and even a traffic citation issued license is fine ... obviously a scratch is not acceptable. I thought I would be stranded because none of the other rental companies had any cars left. Then, Budget helped out with the only vehicle they had - a just returned minivan, uncleaned and almost twice the price but I took it and lo and behold, my license was fine. BTW, it was also fine to fly. They chose to strand me over a scratch. Dollar/Thrifty lost a frequent customer - Budget earned a thankful, loyal customer. Do yourself a favor - do not trust a reservation with Dollar/Thrifty and maybe take a look at your license =( read more

When bad events happen, it's refreshing to find a team that can make a difference and give you sense of hope. On June 11, 2017, my wife and I were rushing to catch our flight out of Greenville, SC, where we were late arriving at the airport. When I was returning our truck back to Dollar Rent a Car, Daniella knowing we were late rush us to their bus which dropped us off as quickly as possible. Daniella and team's effort was so appropriated but we still missed our flight, making a great weekend gateway into a horrible event. After dealing with the airlines, I contacted Daniella who was so hopeful and made my ordeal a little better simply by assisting us with another amazing vehicle at a short notice and honoring the rate I had from the previous contract. Daniella and her team are so amazing and her actions have earn my business for now on... read more

DONT DO IT. Rent from anyone else. Lazy rude girls in the office and the location is not just OFF SITE, it is off of the off site drop!

Friendly and welcoming employees, southern hospitality at it's best. They were also open to me picking out the car I wanted based on what was available in the lot. To support their regional economy they also have a few top of line VWs (but have them available in more affordable categories than premium) that are built at a nearby assembly factory. read more

I cannot begin to explain all of the things that went wrong when I rented a car from this location. First the person who picked us up from the airport was the same person checking people in and out with their cars. People needed to get back to the airport to catch their flight while others needed their car so they could get on the road. It was a mess. Next when I picked up my car I let them know I needed to drop my car off before they opened since I had an early flight, they charge $35 so you can leave the car at the airport, I have never had to pay a fee like this before and I pushed back a but but then let it go. They told me to park the car at the airport and then call and let them know where it was, I tried calling for 3 hours the next morning, no answer. Finally someone answered and I told them where I parked the car. The next day I get a call asking why I had not returned the car. I explained that I had returned it the previous day. I did not get a bill sent to me as I was told I would so I called and asked for a copy and it was faxed to me. There was a 'violation' on the bill with a $20 charge so i asked what this was, they said I parked in the wrong place. I explained that no one told me where to park. She said she would talk to her manager and if she agreed to remove it I would get a new bill. I will pay the $20 so I don't have to deal with this anymore but beware before renting from this location. read more